Long story short, I'm having issues with RegisterFly.

They are a horrible registrar, after being with them for over 2 years I have been having numerous billing problems with them (such as the removal of PayPal support).

I have attempted to transfer my domains away from them, but I am not receiving the confirmation email to transfer the domain away. I noticed the domains are still registered through eNom.

Does anyone know how I can rectify this issue? Does anyone have a email I can use to contact eNom directly to force Registerfly to release these domains?

I just placed a transfer with crucialweb to transfer out a dot com from rf. In prep, I logged into rf and 1. unlocked the domain, 2. re-entered my domain contact info (which overwrote the rf entries esp their email addy) A day later I checked whois, and the info showed enom as registrar, status "active" (unlocked), and my email addy in contact.

the cw interface now shows "Your domain has been registered/transfered successfully." So, in a few hours, i'll see if whois agrees with that, and if it dissappears from my rf panel.

I hope it really is this easy, and you have luck with your move. just checked whois again, still shows last update as 5/26 (when I unlocked the domain)

-larry

does your new registrar have a status panel of your moves? you did have them initiate the move FROM rf right?

I've done lots of domain transfers - so I know what I'm doing.

Yes, I'm transferring FROM Registerfly to NameCheap. I am transferring a number of domains (9 to be exact), 2 of the domains I have recieved the Transfer request from. The other 7 of the domains I have not recieved any message from, it has been almost 24 hours.

Here are some things:

- None of the domains in question are locked
- I have entered the EPP code for domains that require it
- None of the domains are close to expiring
- The WHOIS data on all the domains is identical

However, only 2 of the domains I have received a transfer request from. According to ICANN policy the "Losing" Registra is supposed to release the domain within 5 days.

So, I'm pretty much at a loss. I've emailed both support@namecheap.com and support@enom.com, as these domains are still under the old eNom reseller of Registerfly.

The email for do/do not approve transfer was in my email box this morning, and I returned a do approve. So much for the accuracy of the cw status page ;-)

I quess I did a poor job asking my question, I was hoping you were depending on nc to "pull" your domains from rf. rf just seems to not have the systems and people in place to handle all their business in a timely manner. the rf ticket system has worked for me if i make my request in as few, short words as possible, anything beyond that, they cannot understand. (ie: please return my $7.99 credit to my credit card -or- please manually renew my domain- domain.tld )

also search for regfly on wht, Paul can get things done too. email to their support addy, attn paul, or pm him on wht. Shouldn't have to work that way.

be patient (not one of my traits!) and it can be done. i have a month to get my next 3 expiring domains moved. i liked their freebies and service, but it's just time for me to set out the next six months- for them to get their problems fixed, or business drops to a level they can cope with ;-)

if all else fails, email Paul to manually renew to keep domains from going into redemption.

keep us informed, nothing worse than dealing with this crap with no communication. after my netbunch/webhost pillagers ('the pillage people"-DRK), fiasco, rf looks like a well run company ;-)

-larry

The email for do/do not approve transfer was in my email box this morning, and I returned a do approve. So much for the accuracy of the cw status page ;-)

I quess I did a poor job asking my question, I was hoping you were depending on nc to "pull" your domains from rf. rf just seems to not have the systems and people in place to handle all their business in a timely manner.

I have still not received a Transfer Request from any of these names.

Neither have I received a response from eNom or NameCheap regarding the issue.

Actually, losing registrar does NOT need to send any emails, as per ICANN rules. If you have received and approved a transfer authorisation from gaining registrar, it should proceed even without losing registrar's involvement, in 5 days.

If you haven't received ANY emails, check your whois record. Are you sure you're able to receive emails to your admin contact's address? FYI, if you have protectfly enabled, you'll most probably aren't able to receive anything, as their @protectfly.com addresses aren't working most of the time (what IS working in registerfly, anyway???).

Good luck!

Actually, losing registrar does NOT need to send any emails, as per ICANN rules. If you have received and approved a transfer authorisation from gaining registrar, it should proceed even without losing registrar's involvement, in 5 days.

If you haven't received ANY emails, check your whois record.

So if the losing registrar does not authorize the transfer within 5 days, I will receive a Transfer Request email?

I do not have ProtectFly enabled, as I stated previously all WHOIS data on all domains are the [b]same[b/], and I have received transfer requests for 2 out of the 9 domains.

So if the losing registrar does not authorize the transfer within 5 days, I will receive a Transfer Request email?

No. First, you (i.e. 'admin' contact for the domain) must receive a transfer authorisation email from gaining registrar. That usually happens few seconds after you request the transfer. Then, if you aren't receiving nothing from losing registrar and don't cancel transfer, it will proceed within 5 days.

You do NOT need to receive anything from losing registrar, so RegisterFly has nothing to do with this. You might want to amend thread's title.

Thank you.

So if the losing registrar does not authorize the transfer within 5 days, I will receive a Transfer Request email?

I do not have ProtectFly enabled, as I stated previously all WHOIS data on all domains are the [b]same[b/], and I have received transfer requests for 2 out of the 9 domains.
pfak, have the two you received emails for, moved yet? If just one moves would be a very good sign.

I just checked whois, and mine shows the new reg (was from Enom to Enom;-)
"Registration Service Provided By: Crucial Web Hosting, Inc."

You might check with your new registrar, they could be the cause for your delays. Check several whois sources too, I used one that had stale data. Again, good luck,

-larry

pfak, have the two you received emails for, moved yet? If just one moves would be a very good sign.

I just checked whois, and mine shows the new reg (was from Enom to Enom;-)
"Registration Service Provided By: Crucial Web Hosting, Inc."

You might check with your new registrar, they could be the cause for your delays. Check several whois sources too, I used one that had stale data. Again, good luck,

-larry

It's more that I'm not receiving the "Transfer Request" emails for 7 of the 9 domains, even though the email address is identical.

I have over 100 domains.. I've familiar with the whole process.

I ordered 7 transfers from another registrar.
I was not able to remove whois protection or lock on domains.
Days later the unlocking worked, days later the whois protection.
In the mean time the expiry date is over.
Registerfly told me in a TT that there was a site problem, come back in 2-3 days.
When I ask an answer about the fact that I paid on another place, the expiry date is over due to THEIR site problems, and I want to be able to transfer away, they tell nothing that helps me: only renew with us and after 60 days you can do what I want.

I had also lots and lots of problems to get a TV domain renewed (but they had the money already of course) and before that with the same domain lots of trouble to get even the nameservers changed, also this happened with another domain....

Bad service.
I'll transfer my 100+ domains away from them (if the site works....)

Uncleben_sx
Belgium

Those missing transfer approval emails sometimes get lost in spam filters. It's always worth checking them before complaining that emails haven't been received. I haven't checked NameCheap but some registrars let you reissue the transfer request (at no cost of course). You might try if NameCheap allow that. Else ask Richard (enetwork) if he can help.

I've familiar with the whole process.

I have a very strong feeling that you aren't...

second dot com to cw just completed, less than 3 hours.
waiting for first dot org to move (started same time)

-larry

Final update. All 4 domains moved and renewed, three within a few hours. Did need a support ticket for the first dot org though. Rick, manager at Crucial Web Hosting, took my ticket and in 15 mins had my transfer resubmited. The "transfer approval" email arrived a few minutes later, and was in my account in less than two hours. I think I was too quick placing the order after overwriting Protectfly, probably a stale whois record. Didn't have near the problems I was expecting.

I found Crucial Web Hosting while doing a search on wht for 5.99 domains. New company run by old hands at hosting. They even offer free cpanel based hosting with the domain registration, but it is ad supported. A $1.99/mo 2G/20G full featured cpanel shared hosting as well as larger plans. Check them out.

Looking forward to a few years of trouble free webpages. Sure make up for the past 4 months of hosting and registrar troubles.

-larry

K3rnd >> have you received full rights to your domain? Domain's control panel?

You see, one of the main rules of successfull domaining (copyright Stan Marsh) is 'never buy domains from hosting company'. It looks to me that you just made this mistake.

Anyway, good luck to ya!

K3rnd >> have you received full rights to your domain? Domain's control panel?

You see, one of the main rules of successfull domaining (copyright Stan Marsh) is 'never buy domains from hosting company'. It looks to me that you just made this mistake.

Anyway, good luck to ya!
have you received full rights to your domain? Domain's control panel?

Absolutely! It's in our name too. DNS control. The nameserver is different thought, since it is actually the cpanel n/s. Very flexible. page fwd/email fwd etc. But I've been spoiled by zoneedit. My domains didn't go far, RF used Enom, so does CWH. I trust Enom.

I was looking for a $5.99 registrar, my other choices were 1&1, cheap(whatever), godaddy. not a pretty picture when searched on wht. I had lots of questions, CWH support quickly answered in detail, and they'll update their page to cover them. Not run by HS kids (though I've had good service from two "kiddie" hosts [all night tech help ;-)] but I keep in mind the day will come when they move on)

TOS doesn't include seizing everything if I catch them double charging my CC and request a refund. The free cpanel hosting was the clencher for me, but I don't care for the google ads, I'm waiting for the updated page and TOS to see what I can use on cpanel without violating the TOS. There is a lot to cpanel I could use, but I won't use the http server (w/ads) since that's their income stream for free hosting. Less that, I'm quite happy with $5.99 domains. No use being greedy at $6.

Been wrong before, but I feel CWH is going to do well. Still have your domains at RF. They may be back, but I setting out this dance ;-) I haven't given up.

When I got the email there was a reply from you, I figerd I was busted for boostin an old thread again. take care -larry

I have a very strong feeling that you aren't...

I have a strong feeling that I am, how hard is the actual domain transfer process? Not very hard.

1. Initiate a transfer request
2. Enter EPP code if .org or .info
2. Wait for "Transfer Request" email, accept or deny it.

Now, I fail to see how I'm doing anything wrong here. I have only received "Transfer Request" for 2 of the domains. The whois information on all the domains is identical, and none of the domains are locked.

I was almost going to blame the spam filter on my mail server, but then I checked logs and I have only received it for two of the domains. Makes absolutely no sense, I've only ever had problems with Registerfly, as I have also transferred domains away from GoDaddy:


[root@satan /var/log]# bzcat mail*.bz2 | grep transfer-approval.com
Jun 1 12:09:27 satan qmail: 1149188967.094483 info msg 47118: bytes 2442 from <info@transfer-approval.com> qp 11098 uid 82
Jun 1 12:09:27 satan qmail: 1149188967.261025 info msg 47113: bytes 2406 from <info@transfer-approval.com> qp 11103 uid 82


As far as I can tell, I am doing nothing wrong. I have supplied the EPP code for the .org domains, and the domains are not locked. The whois information is set to me, and the domains are not near their 30 day expirey. Also, my spam filters (SpamAssassin, DNSBL) are not dropping the emails.

Any idea what gives?

You must get "transfer request" mail from *GAINING* registrar, *NOT* losing one. So RegisterFly has nothing to do with this.

The free cpanel hosting was the clencher for me, but I don't care for the google ads, I'm waiting for the updated page and TOS to see what I can use on cpanel without violating the TOS. There is a lot to cpanel I could use, but I won't use the http server (w/ads) since that's their income stream for free hosting
Now that I'm awake, let me explain what I really meant here.

They have every right to pay for their free hosting with google ads on the http served pages. Ads just don't fit well with some of my domains, and I would pass the http function to one of my cheap hosts.

-larry

You must get "transfer request" mail from *GAINING* registrar, *NOT* losing one. So RegisterFly has nothing to do with this.

I understand that, but I thought under some circumstances the losing registrar can reject the transfer (http://www.icann.org/transfers/policy-12jul04.htm).

The gaining registrar seems to think that my spam filters are somehow preventing the transfer from occuring, but I haven't seen anything being dropped by them.

Edit:

Take a look at the whois on these two domains:

project9.org
xiro.org

Both domains have identical whois information, I initiated the transfer of both of the domains at around the same time. I entered the EPP code for both of the domains at the same time.

project9.org was successfully transferred to NameCheap, while xiro.org was not.

That's why I'm confused, I don't see what I'm doing wrong.

I wouldn't worry about that. I don't think RF could get a challenge out that fast (5 days). Check several whois, I had a problem with one having stale (not updated) information.

your new registrar should be helping. otherwise, your just replacing one problem with another problem.

good luck - keep on top of them, have them resubmit.

-larry

[quote=pfak
project9.org
xiro.org

[/quote]

i sent an email to registrants addy for each from a yahoo acct, you should have two in your box.

-larry

does namecheap has a whois button? check that it comes back with good info, should since:

Last Updated On:21-Aug-2005 07:43:39 UTC

i sent an email to registrants addy for each from a yahoo acct, you should have two in your box.

-larry

does namecheap has a whois button? check that it comes back with good info, should since:

Last Updated On:21-Aug-2005 07:43:39 UTC

Received both of them:

[root@satan /var/log]# grep -i "wr3j@yahoo.com" maillog
Jun 8 10:58:21 satan qmail: 1149789501.061449 info msg 47118: bytes 1223 from <wr3j@yahoo.com> qp 7457 uid 82
Jun 8 11:00:25 satan qmail: 1149789625.995863 info msg 47109: bytes 1209 from <wr3j@yahoo.com> qp 7491 uid 82

I've seen this "theory" on here a lot about not registering your domain with the same company you host with. I just don't get it to be honest. So we've heard the "horror stores," but haven't we heard the same stories about customers and their hosting companies complaining about, well, their hosting?!

I mean, using the logic that I shouldn't register a domain with any hosting because of some bad stories is like saying I shouldn't host with any hosting company because I've heard bad stories about them as well.

GoDaddy does web hosting, should I not host my domain with them. And don't answer, that's one case where I will agree with you, but that doesn't make me negate all the other companies that do that. That's only because I have had problems with them, lots, thats why I stopped using them and moved my domains elsewhere. That doesn't stop me from registering domains any more though.

Network Solutions does web hosting, should I not host my domain with them either?

eNom does web hosting, should I—you see the pattern I'm working with here right? I can keep going down the list, but I don't see the point.

I personally have three domains registered with my hosting company—switched to them about, oh, I think a month ago, maybe two. I can update and change all the information about my domains from their billing & DNS system. Completely separate from my hosting packages. If I wasn't hosted with them, then I would simply be registered with them, and I would login to update/change/transfer/renew my domains just like I would at any other place.

If you've had a bad experience, well hey, that's fine, but to pull a logical fallacy like the ones I'm seeing on here just confuses me.

I'd like to see a reason other than "Well, just don't do it" or "they could go bankrupt!"

Yeah? Are the "big" companies like GoDaddy et al immune to bankruptcy? I personally like the relationship I have with my hosting company. I like not being dicked around by an under-trained support staff that tells me to call when I email and email when I call. I like getting an answer within 15 minutes. I like being able to press that "Live Chat" button and get someone instantly who helps me resolve any problems I have.

Fixago,

It's much harder to change host if you have your domain with your hosting company to begin with. There are many, many cheap hosts which will make the transfer from difficult to impossible. I definitely wouldn't have my domain and hosting at GoDaddy. Not for the aforementioned reason but because of their ToS and how you get treated if they receive a phishing/spam complaint against you.

Who is your host?

Well I actually have a couple different hosts (I'm waiting on my yearly agreement to run out on some of them so I can move them all to my latest host). I have one domain hosted with ImHosted, I've used them a while but really don't want to be there anymore, and then I have just a domain with GoDaddy that isn't being hosted or anything, and then 3 domains with Network Solutions and those are both being hosted with Communitech on separate accounts (well two are together, 1 isn't). And yeah, I seem to be "all over the place" with hosts and registrars, hence the need to be on just one company. Simplicity!

My hosting with Communitech and ImHosted (as well as the domains for both) are set to expire in 2 months, so I'm just going to wait and get my money's worth before I move out.

I want all my domains and hosting to be under one bill, it's just SO much easier rather than paying like 6 different places. I have the same company that Larry does, and right now I have 3 domains with them (two of which I moved from ANOTHER hosting company, what is that like 4 now), 1 is an "add-on" domain under my "master" hosting plan (because I only have one hosting plan with them), and the other is is just a domain registration, at least at the moment, I don't know what I want to do with it yet.

I've read through the TOS and don't see anything about "holding" the domain if I breach any of their guidelines, and nothing about if I get caught spamming/phishing (which I don't, but that's one thing that happened to me on GoDaddy, they claimed I was spamming people from one of my domains and I obviously wan't, that's when I got that HUGE runaround from the phone to email and back again).

Is there any specific thing I should be looking for in the TOS/AUP about this? Maybe I just don't know what to look for, everything looks kosher in the agreements though.

This is wild, totally the opisite experience for me.


I've moved all of my domains to RF due to the cheapness of their service.

I have howerver had one issue, but it was in my favor (wont go into that).

Fixago,

It's unclear to me from your post who is your actual chosen Host you are going to consolidate with?

I would still recommend you separate registration and hosting. That's only 2 companies to deal with. I can understand how you would feel having to deal with 6 different companies. I'd whittle that down to 1 host and 1 registrar. It might be a few more dollars a year than getting free registration with hosting but it's an insurance well worth paying. I can only refer you to how you must have been treated by GoDaddy. If you separate hosting/registration. It's much easier if something goes aray with a domain. You can just switch host or registrar, almost at will.

Just a follow up.

It appears to be a problem with NameCheap and not actually initating the transfer. I transferred the domains away from RegisterFly using GoDaddy with absolutely no problems.