Dear members,

just want to share my expirience with Site5 after a complete 1year.

When i read about Site5 in this forums (more than a year ago) they had very good reputation so after reading a lot of posts i signed up. Initial account setup was easy and quickly.

i started to use their service. everything was running smoothy. fast loading websites, great!!

some ocasional outages. not a problem to me, just a couple of minutes offline.

Hello,

I have restarted the mysql daemon which should resolve this issue. Please let me know if you get any more errors.

--
Regards,

xxxxxx.xxxxxx
System Administrator
Site5 Internet Solutions, Inc.

EIS#12704-509


First 6 months passed ok. somes outages... not a big deal.

then sites went down more frecuently. Last 4-5 months started my real problems. sites went down very very frecuently, lately almost everyday. I sent emails everytime i notice a site down and every answer was in this way:

Your box was just rebooted here, and its back online here, services should be fully online on the node within the next few minutes.

I apologize for the inconvenience, we will continue monitoring this node to prevent this in the future.

Thanks.

Warm regards,

xxxxx.xxxxxx
System Administration
Site5 Internet Solutions, Inc.

#PQY-15765-144


I report HIGH SERVER LOAD (10, 14, 17, 37)..... guess on which server? (copernic) :crying:

Hi,

We are very well aware of this, and we are working hard to remedy the situation.

It will be fully sorted once it is on a new hard drive, but at this time its undergoing heavy i/o usage due to disk cleanup, which should be completed here within a few hours.

I apologize for the inconvenience.

Take care!

Warm regards,

xxxx.xxxxx
System Administration
Site5 Internet Solutions, Inc.

#FMR-19625-470


do you guess what follow? oh dear my sites went DOWN again!!!

Hi,

My apologies, we will be monitoring this more closely here, we had to had it rebooted earlier as it was unresponsive for us, but should be back online here.

If you continue to have anyf urther issues with this, please let us know.

Thanks

Warm regards,

Joe S.
Customer Service
Site5 Internet Solutions, Inc.

#FMR-19625-470


...and down again

Hi,

My apologies.

It subsided now, and stopped the offending processes.

Will attempt to add the bad processes to the kill list here so it doesn't happen here again.

I apologize about this.

Thanks.

Warm regards,


...and down!! again?

Hello,

Mysql is up and running without any problem. If you still have problem let us know.

Best Regards,

xxxx.xxxxx
Customer Service
Site5 Internet Solutions, Inc.


who? me?

uhmm... i report a hard drive issues. "d

More than a week ago you said:
"It will be fully sorted once it is on a new hard drive, but at this
time its undergoing heavy i/o usage due to disk cleanup, which should be
completed here within a few hours." [# FMR-19625-470]

it is today i still see high server load on Co *cough* pernic. also, i see "Disk
sda8 (/home) - 95%"


their answer:

Hi,

Load does appear to be spiking at the moment, but it isn't to an extreme level, and the machine still appears to be quite responsive.

This post by our COO explains how load works quite well: http://www.westifelia.com/2006/04/03/what-is-system-load-how-does-it-affect-me/

Unfortunately the disk maintenance had to be rescheduled, but it will still be occuring in the near future.

--
Vince Stratful
System Administration
Site5 Internet Solutions, Inc.


what does NEAR FUTURE means?

Hi,

Just to be sure you should write management but it should be sometime this week.

--
Best regards,

xxxxxxx.xxxxxxxx
System Administration
Site5 Internet Solutions, Inc.
http://www.site5.com

#HMR-19355-554

ok... i write to Brendan... no reply at all.

... sites down, database errors and now DoD ? :bawling:

Hello,

This server is under a denial of service attack at the moment and we are trying to block it. It is effecting the performance of the server.

-
xxxx.xxxxx
Customer Service
Site5 Internet Solutions, Inc.

#JVR-73599-182


...and the new one problem with the power supply

One thing that NEVER fails was the monthly invoice. damn! no matter if it was rainning or falling frogs from the sky, you bet i receive it.

Site5 charge me on May 26. Since May 25 i started to look for a new host... why i didn't before? uhmm... i was given once-a-good Site5 a change to get better but they don't care about my sites. IT'S ENOUGH !!! Today in the morning, after moving my last site to my new host, i request to cancel my Site5 account and ask a refund.

On May 30 after read a lot of posts... i signed up with HostGator.

does it looks familiar? here we go again....

image attach... last time i saw my old-site5 server (earlier this morning)

What to say. Those tickets pretty much sum it up that site5 are going down hill rapidly.

Just check these forums, theres more and more site5 problems.

-Scott

Thanks for providing such a detailed thread for everyone to see. That is pretty much rock solid evidence that there are some big problems at site5. People may say that site5 has a hundred plus servers and it is likely that one will have problems at one time or another. That is true, but if you read the threads in this forum you will see that its more than one or two or even three servers.

One thing that NEVER fails was the monthly invoice. damn! no matter if it was rainning or falling frogs from the sky, you bet i receive it.



Oh no it rained frogs ever on this earth ? I wish i was there :bawling:


And nice review took some time to review it and if i were admin/mod here i would make it sticky for such a clean and perfect review as a sample to others who decide to post reviews .

Good luck with your new host . And by the way you were reseller right ?

I recently read on their blog that they have gotten new servers and they will be spreading the customers out more evenly across the new servers.

http://weblog.site5.com/articles/2006/05/26/hosting-vanilla-ice-style

Seems like they haven't got around to "Spreading the love" yet.

Sorry to hear about your troubles with Site5, if you do a search you will see a bunch of other angry customers with the same issues as yours "Overloaded servers".

What to say. Those tickets pretty much sum it up that site5 are going down hill rapidly.

Just check these forums, theres more and more site5 problems.


... and a noticeable absence of the Site5 crew. Very disappointing to see all of the recent complaints.

Sirius

... and a noticeable absence of the Site5 crew. Very disappointing to see all of the recent complaints.

Sirius
I was going to say that in my post but I forgot and by the time I realised I couldn't edit so just left it.

I was basically just going to say, Brendan is normally around here but has not been around since all these valid complaints.

Pretty sad to see.

-Scott

The post was made today, how is it sad that the company has not responded yet? Not everyone has time to sit around and search posts on WHT. Give the company a few days at least to make a response before dishing out the beef.

Just my 2 cents, I don't know why companies bother to respond to posts like these anyways.

Just my 2 cents, I don't know why companies bother to respond to posts like these anyways.

I agree wht shouldnt be used to get issues solved between customers and company its just weird.

And moderators i feel shouldnt even post asking for some company representative to reply to threads like this, I dont see the point in that, or post something implying something similar.

The post was made today, how is it sad that the company has not responded yet? Not everyone has time to sit around and search posts on WHT. Give the company a few days at least to make a response before dishing out the beef.

Just my 2 cents, I don't know why companies bother to respond to posts like these anyways.

Who mentioned today?

Site5 always were around here to respond to clients before, now lately they have been going downhill and have failed to do so which indicates they may be having problems.

Site5 used to come to WHT for almost each member's problem. This doesn't seem to be occurring any more since there is an increase in posts regarding S5.

Sorry to hear about your experience with Site5. Best of luck in choosing a new host! :)

And moderators i feel shouldnt even post asking for some company representative to reply to threads like this, I dont see the point in that, or post something implying something similar.Moderators are also members of this board. Not everything they post is an official position.

Site5 always were around here to respond to clients before, now lately they have been going downhill and have failed to do so which indicates they may be having problems.For anyone who's been watching Site5's evolution on this board closely, their disappearance will not be a real shock. Brendan has repeatedly stated that he's spending free time here, and it was not part of his job to keep an eye on this board. Lately Matt's love for WHT diminished, for various reasons.

So I would not conclude anything except that they don't want to deal with their customers on WHT, and prefer to stick to their official communication channels.

One thing I've noticed about all of the Site5 reseller threads, is that it's only the same 3 problem servers being mentionned over and over.

On over one hundred servers, it's not so bad. It's unfortunate that there's so many complaints.

One thing I'm curious about..is Site5 using the same servers for their resellers as their shared hosting? And if not, are they subsidizing (sp? I can never get that one right) their low shared hosting prices, with their higher reseller prices?

I don't expect an answer to this, just voicing my curiosity.

Just my 2 cents, I don't know why companies bother to respond to posts like these anyways.
so, thats the way u do businness? ignoring ur client's problems? Also, this thread is not for S5 respond IS FOR SHARE WITH YOU (members). Also, i think there's no room for a respond here... what r S5 gonna say? sorry, we will be monitoring this more closely here!!

Any company which start receiving complaints from their client should take a look what r they doing about it? r complaint valid? r these clients (complaining) good clients? not the kind that is complaining about everything (that is about 5% of ur client)

S5 should seriously change their attitude with their client's (since 6 months ago) and get back to the 'good service'.

One thing I've noticed about all of the Site5 reseller threads, is that it's only the same 3 problem servers being mentionned over and over.
i bet you there's many S5's clients with similar problems. They just not know WHT or they dont take the time to send a post here. If you see S5 forums maybe u find a answer.

Site5 Forum (http://forums.site5.com/forumdisplay.php?f=4)

Also, this is not just an technical issue ... (site been down) it is a customer-provider relationship issue. Would you make this to your clients?


On over one hundred servers, it's not so bad. It's unfortunate that there's so many complaints.
It's not so bad when it doesn't happen to you.

WOW I never saw a well posted Complain that way, If a client take so much time writing a post complain that well... sure there is some problems!

I can't conclude anything other than there's an increase in the complaints here in WHT and a few other places they've cropped up. It's sad really. I was actually sad when I added 'em to "the list" and it just felt sort of wrong. I'm hoping that it's a temp glitch and that they get fixed up because there were times in the past that I'd seriously considered hosting with them based on their reputation that they had and their willingness to come to forums and communicate with people for reasons other than just posting ads.

KGIII

I'm fairly new here. Eight months ago I signed up for a Site5 account based on reviews on WHT. They were pretty good back then. Like many others, I've recently experienced problems, especially with MySql going down daily over the past two weeks. But, also email issues as well. I'm on the Cayster server with a multisite account.

I opened an account with another host yesterday who has great reviews on WHT but I haven't tranferred my sites yet. I like site5's backstage portal. Anyway, I just noticed they changed their hosting plans. I have the Unleashed plan (now renamed Platinum). The Unleashed has unlimited domain hosting but the Platinum is limited to 5. So, does this mean I'll see better performance? Or am I missing something? Should I stay in the hope they've addressed the issues?

I think the reason why Site5 started to have all these problems is because of the new plans they have launched in the past 4-6 months! Most of them or all of them have an overselling specs. And Maybe, the staff/staffs of Site5 couldnt cope up with the amount of sells they have and couldnt manage all the servers when all these overselling accounts hit the ceiling. Just my opinion ;)

Disk is 95% full? Did I read that properly?

Now we KNOW it is oversold so there's at least ___ of capacity still due?

Am I missing something? Beat me with a clue stick if I am.

KGIII

I think the reason why Site5 started to have all these problems is because of the new plans they have launched in the past 4-6 months! Most of them or all of them have an overselling specs. And Maybe, the staff/staffs of Site5 couldnt cope up with the amount of sells they have and couldnt manage all the servers when all these overselling accounts hit the ceiling. Just my opinion ;)

This is just the reason why I wouldn't ever oversell again. I tried that marketing approach in the past with a previous brand, and experienced the same. Sounds like Site5 is going downhill though, what a sad fact. :(

This just typically goes to show why you cannot oversell so much and start providing insane packages. Hopefully this will be a lesson to some that paying the same price for a lower spec package with another provider is not necessarily a bad thing.

Dan

Erm,

Not to sound insensitive, but wheres the surprise here?

"I just bought a plan with 15GB of diskspace, and 500GB of bandwidth for < $10/mo!"
[1 month later]
"The server is out of diskspace, and the load averages are through the roof! Why did they put so many people on the server?!"
[several months later]
"Pricing is still amazing, but the service is still heavily overloaded"

You get what you pay for, 15GB of space, and 500GB of bandwidth will easily consume the majority of a dual xeon's available resources under many reasonable applicables (eg. if you run a forum that chews 500GB/mo of bandwidth in posts, thats easily the better part of a high end dual xeon servers processing/memory/io).

If I had to guess, I'd say many oversold hosts are ok for their honeymoon period, loading servers until they hit a threshold, then getting the next server. Unfortunately as the sites and customers on those servers mature, so do their resource requirements, and consumption rates, which means a server that may have been 50% idle during peak, may be overloaded to the point of unresponsiveness at peak a few months down the road.

From Site5's mission statement December 2000:
"
As one of the fastest growing web-hosting providers on the Internet, an important goal is to maintain a responsible and intelligent method of growth. While growth can of course be great for a company, if it is not managed responsibly it can throw a company out of control. That is why we carefully plan the next step in growth to keep our corporation on top, and keep the best environment for our clients. This includes the constant addition of features and improvements to our services. Whether it is an improvement in the way we handle support or the latest technology, we'll be constantly making sure you have the tools to conquer the web."

From Site5's mission statement December 2000:
"
As one of the fastest growing web-hosting providers on the Internet, an important goal is to maintain a responsible and intelligent method of growth. While growth can of course be great for a company, if it is not managed responsibly it can throw a company out of control. That is why we carefully plan the next step in growth to keep our corporation on top, and keep the best environment for our clients. This includes the constant addition of features and improvements to our services. Whether it is an improvement in the way we handle support or the latest technology, we'll be constantly making sure you have the tools to conquer the web."


If it wasn't so sad it would almost be funny. As they would say in the slashdot newsletter "from the broken promises department"

Seeing the ticket responses...I don't find any proffesionalism on the replies..do they outsource their support or have their own support reps working for their servers..The responses sounds more indianish...eww

Seeing the ticket responses...I don't find any proffesionalism on the replies..do they outsource their support or have their own support reps working for their servers

They do have their own support crew and they used to do a good job until they became overwhelmed with tickets.

The responses sounds more indianish...eww

I don't think you should make that kind of comment against an entire race!:angry:

The responses sounds more indianish...ewwYou are treading on very thin ground there. Careful now.

Thank god for WHT. I'm very sorry to hear you are getting the run around, I've been there many times myself. But I'd really like to thank everyone that posts these reviews of these sites, you have no idea how close I was to signing up with Site5 a couple weeks ago. I am so glad that I didn't.

The responses sounds more indianish...eww
I'm Indian but I haven't a clue what your point is with that statement.

Seeing the ticket responses...I don't find any proffesionalism on the replies..do they outsource their support or have their own support reps working for their servers..The responses sounds more indianish...eww

Just out of curiosity, what do you mean by "...eww"?

Just out of curiosity, what do you mean by "...eww"?
He's insulting Indians, and doing a rather bad job at it too.

Just out of curiosity, what do you mean by "...eww"?

He's just being an ignorant racist, that's all

thank you for this info, I was considering site5 in the near future

Well, i leaved s5 more than 30 days ago.

I was curious if they able to fix the problems on server c*o*p*e*r*n*i*c so i sometimes recheck the server status/load page.

It's still disaster... so your decision was gooooooooooooood to leave them.

Relax..my intentions are not to insult any community .i need to edit the post as at that point of time..i was talking to someone in here and by mistake put it over there..3 letters change the whole meaning..huh/...

I think people would not have liked it even if you stopped at "indianish..."

Sometimes I wonder if we're not going too far with the political correctness thingy. Then again, I know I would not like it for people to allude that my nationality has or can have something to do with the quality of my work.

Outsourcing to another country with cheaper labor is a very hot topic in North America, and it's only normal for people to post a message like that. I don't condone it, but I do see the point.

I don't think he wanted to target a certain nationality, but mostly most of the countries that outsourced jobs go to, and India is the best known one.

I think it's time we get back on topic :)

Why don't you post it on the S5 forums? Do they not answer questions there?

(I'm not trying to sound like you shouldn't have posted this, I'm just wondering...)

Just out of curiosity, what do you mean by "...eww"?

Or maybe it's a reference to outsourcing. Maybe arrogant or ignorant, but did it ever occur to you that maybe outsourced work is lower quality?

I say you get what you pay for. I've never had a good experience with Dell tech support (guess what? they outsource to India.) It's not an insult to Indians, it's just noting that some (maybe most?) of the people they hire in India aren't qualified for the jobs they do.

While his remark about Indians was rude, you guys ought to learn to take things with a grain of salt instead of detracting from the original thread and commenting on someone's behavior (irony - I'm doing that.)

And as for "what's the surprise?" in regard to Site5 issues, there is no surprise, but by no means does that write the host off for grossly overselling. I guess it's true buyer beware, but it's pretty disgusting that there is a need for the buyer to beware of hosts like this who oversell and then lie about their problems.

So sad, site5 quickly became a popular item. I remember signing up because I had only heard good things, I got sick of them too quickly, also on a reseller package, I was a member for about 10 months, it went from good, to bad, to worse.

I'm quite happy where I am now, and I have no intention of going back. I found site5 to be lacking in all the wrong places, when I started out it was all pretty good, but I think they've been getting ahead of themselves.

Why don't you post it on the S5 forums? Do they not answer questions there?

Any posts, even when backed up by public info (forum/blog posting) directly from Site5 staff, that put Site5 in a bad light are deleted by their forum cops.

Has anyone seen this on Site5's COO's blog - westifelia.com? I'm pretty ignorant about data centers and servers, so is this a reasonable assessment with the problems they've been having? Is it a safe bet to stick with them?

Has anyone seen this on Site5's COO's blog - westifelia.com? I'm pretty ignorant about data centers and servers, so is this a reasonable assessment with the problems they've been having? Is it a safe bet to stick with them?

Do you believe that overheat story?

I'm not...since if your server housed on remote datacenter the
minimum to monitor hdd temperature,motherboard temperature and
fan speeds.


I smells major unprofessionalism.
BTW only positive commenst welcome on that blog.

Why don't you post it on the S5 forums? Do they not answer questions there?

(I'm not trying to sound like you shouldn't have posted this, I'm just wondering...)

I tried posting a simple "Anyone else seeing this problem.." type post when copernic had the 'bad power supply' episode and the post was summarily deleted within 15 minutes.

There's a whole thread about it here. See post #42 for a screen grab of the deleted post.

http://www.webhostingtalk.com/showthread.php?t=515897&page=3

Do you believe that overheat story?

I personally do not know if it is true or not. I do work in a similar environment as a data center. I can tell you that if one air conditioner goes out in one particular area or the data center installs more equipment in a small area that the current air conditioning cannot cool efficiently, then it does not take long (Typically less than a day) for things to overheat and fail. I am not defending them, just stating some experience that I have had in this area.

With that said I would not believe anything that management spews out from Site5 since I have never received a reply from my e-mail to the management. BTW, after I sent an e-mail to the management address I received an e-mail (twice) from someone in Customer Support stating that I would receive an answer within a couple of days. The e-mails even stated the name of the manager who was supposed to reply to me. I don't have the e-mails here at work but I have them at home and can provide them as proof of my statement here.

With that said I would not believe anything that management spews out from Site5 since I have never received a reply from my e-mail to the management. BTW, after I sent an e-mail to the management address I received an e-mail (twice) from someone in Customer Support stating that I would receive an answer within a couple of days. The e-mails even stated the name of the manager who was supposed to reply to me. I don't have the e-mails here at work but I have them at home and can provide them as proof of my statement here.

You don't need to provide proof to convince me, I never received any replies from Site5 management while I was with them.

Hi Ed,

The irony of all of this is I was a Site5 supporter for the first four or five months of hosting with them. I was not very active in this forum but I was active in the Site5 customer forums where I saw all my posts deleted. But here is the rub, of all of my posts that were deleted everone was in defense of Site5. Site5 does not allow posts of people complaining about servers being down or something being broken. I would post back with some reasonable thoughts about what was happening. Especially if I were experiencing the same things at the time. Only to see them get removed from the forum for violating the forum rules.

I even went as far as to write a thank you letter for a particular support employee that went beyond what I thought his job was and bailed me out of a jam I had gotten myself into. I sent the letter to management and I received a thank you from management for that letter. Of course that was early on in my time with them. I think the saying about no good deed goes unpunished applies here. :puke: Site5

I must say that this post was quite humorous. By the 3rd or 4th reponse, I was chuckling all the way through.

Sorry to laugh at your expense, but hey, at least you now know where site5 stands. It's best you move onto a more reliable host.

Good Luck Mate.

I've been moved three times by Site5, and each time my sites go down for about 12 hours per day for about a week. E-mail, FTP, SMTP and http all randomly work or don't work during the time period.

I'm tired of being moved from server to server and not being able to find out what's going on.

I submitted support tickets, but they don't reply for about 6 hours.

I blame myself for going with a cheap host like Site5.

Like most other posters I was satisfied in February of 2006, but now the Site5 hosting service is crap.

I blame myself for going with a cheap host like Site5.


Well done. In fact, well spoken.

You can get (note the term) INEXPENSIVE and good. Cheap and good don't go together. They simply don't. We have, for instance, a "dollar" host here who's an admin and for that price you get a really limited amount of space and bandwidth. It's inexpensive but it isn't cheap. They're even reliable and their support is pretty good I understand but haven't experienced.

You can't get cheap and good. You CAN get inexpensive and good but it's not easy. It means asking pre-sales questions, digging around, and mostly finding the company that suits you and your needs. You won't get as much space, bandwidth, and additional goodies but you'll probably find you're up 99% (or more) of the time and you get all you truly needed. Starting with a small --

INEXPENSIVE

-- package from a company you can work up with from small account to reseller and then to dedicated is the way that many folks have gone and been happy. As the site pays you more or the use justifies a higher expense you pay it just like you'd buy a new pair of shoes when your old ones wore out.

Cheap? No.
Inexpensive? Yes.

I have yet to see a "cheap" host keep people happy and stay in business for long and, well, I think I paid for my first true "web" hosting account as an upgrade from Earthlink in 1996? Prior to that I'd rented bandwidth and space at a fairly local server farm for a BBS on behalf of my employers and used some for my own personal needs (with permission) so while you can completely discount my experiences if you want the reality is that I've not seen "cheap" survive. When it does work then you can bet that I'll be following their business model really carefully. ;)

KGIII

You won't get as much space, bandwidth, and additional goodies but you'll probably find you're up 99% (or more) of the time and you get all you truly needed.Still, the trouble is that hosts claim high uptime levels, and customers expect them. Most people (around WHT at least) would be very unpleasantly surprised to find a 99% uptime, no matter what they're paying.

It amazes me to see Site5 having these issues, I know for a fact that the staff and managers are very competent and knowledgeable people.

Perhaps they under estimated the response to some of their promos and now they and some clients are paying dearly for it, yes, I am speculating, but so are 99% of people on this thread.

I saw they have posted about getting more servers and moving clients over to spread the load, that there indicates they are acknowledging a problem, and working to fix it, also, to move client around, is not an easy or quick task.

To get 3 or 4 "canned" answers from 3 or 4 different techs is not uncommon, sometimes L1 techs might not be fully aware of what a problem was and give you a canned answer, not to say it's right, but it happens, it also does not mean they are Indian, or any other nationality.

You have also to be careful when reading load figures, they can be misleading at times

Also, if a host chooses not to answer on a 3rd party forum, they are quite entitled to do so, hosts provide customers with an array of support options, you are welcome to vent and yell outside those channels, but you are not entitled to an answer there.

And last, it simply sickens me to see other hosts jumping on a "bashing" of a fellow hoster .. leave the gritting to the clients, dont come in with "good thing I dont do that ..." comments, what is that but not a blunt attempt of self promotion, is it not an attempt to say "hey, I dont do it, host with me" ?

ldcdc statement is also very correct, hosts do put the uptime perhaps a bit too high, but should any of them not put it that way, and warn clients that "problems can happen" .. they wont get a single customer.

If people truly want 100% uptime they need load balanced servers over distributed datacenters .. and that costs money .. allot more than 10$ can get you.

In short, if you do a search for cheap hosting you get more hosts than you can count on a day, so if you are sticking around, is because the deal is too good ? or because you still have some hope ?

Knowing Site5, I say give them a chance, they are good people, if you dont wish to, or felt you already did gave them the chance .. well, do that search and move on.

To get 3 or 4 "canned" answers from 3 or 4 different techs is not uncommon, sometimes L1 techs might not be fully aware of what a problem was and give you a canned answer, not to say it's right, but it happens, it also does not mean they are Indian, or any other nationality.
they really should improve this...

Also, if a host chooses not to answer on a 3rd party forum, they are quite entitled to do so, hosts provide customers with an array of support options, you are welcome to vent and yell outside those channels, but you are not entitled to an answer there.
it's known S5 doesn't answer posts even in their own forum

And last, it simply sickens me to see other hosts jumping on a "bashing" of a fellow hoster .. leave the gritting to the clients, dont come in with "good thing I dont do that ..." comments, what is that but not a blunt attempt of self promotion, is it not an attempt to say "hey, I dont do it, host with me" ?
...not uncommon

Knowing Site5, I say give them a chance, they are good people, if you dont wish to, or felt you already did gave them the chance .. well, do that search and move on.
I DID trust S5... but 4 or 5 months dealing with sites down... seems enough to u?

Still, the trouble is that hosts claim high uptime levels, and customers expect them. Most people (around WHT at least) would be very unpleasantly surprised to find a 99% uptime, no matter what they're paying.

My own expectations have reached the point where 99.5% (for the price I pay) is acceptable. I know I can pay more and get more but that's "good enough" for the price and the decent level of support that I get. It's almost as if web hosting is like a glove. It either fits or it doesn't.

KGIII

Dear members,

just want to share my expirience with Site5 after a complete 1year...

I'm currently a Site5 customer and I can say that xTiNcTion's post is very objective and valid. Although I haven't had problems as bad as his, that's a very accurate description of how things are right now at Site5

I DID trust S5... but 4 or 5 months dealing with sites down... seems enough to u?

That's a call only you can make.

Wow you all must be on crowded servers. I have several plans with them and have an occasional spike here or there, but nothing major.

I also have a dedicated server, but keep them around for a few plans as I can rely on their services.

Recently they did change their packages again and their "Unleashed" plan which allowed unlimited domains has been renamed "Platinum" only allowing 5 websites. (although you can add unlimited domain pointers)

I am also a Site5 customer although they do have problems with server overloads, they now realize there mistake and are bringing in a lot of new servers, to decrease the server load and hopefully increase reliability, i myself haven’t had as many problems as some have had, so i bill be sticking with them.

I am also a Site5 customer although they do have problems with server overloads, they now realize there mistake and are bringing in a lot of new servers, to decrease the server load and hopefully increase reliability, i myself haven’t had as many problems as some have had, so i bill be sticking with them.

I truly wish you good luck, I hope it doesn't get anywhere near as bad on your server as it was for me on the seafaring server.

The problem is, like any reseller host, they can be affected by their own resellers, who go overboard with reselling a $29.95 unlimited domains account.

The problem often occurs, whith manageable server numbers, it's easy to keep a tab on things and move resellers around etc. The larger you grow, the harder to manage.

So while site5 may be guilty of overselling the servers with resellers and what not, the resellers themselves may have contributed to much of the problem.
You really can't host unlimited sites on a $29.95 account or whatever, unlimited just doesn't fit with everyone.

I'm not for 1 minute saying that it's the resellers fault at all... Site5 obviously need to start managing things a bit better and monitoring their larger accounts and moving them etc .. it's a common issue with every reseller host I have ever worked with.

I could be completely off the mark too, who knows, I'd like a few reseller host owners to chime in and correct anything I've said that may be off the mark.

Site5 are extremely capable, I've dealt with them on a professional level for a number of years, up till last year, when I switched jobs.. they know what they are doing alright, some of the best people imho in the hosting industry there, with vast knowledge and I am sure that they will resolve these issues.

Seafaring has been fairly stable the last few weeks. I think it went down yesterday for a short term and then one day last week. But that has been better than everyday. I was offered to be moved to another server but I didn't trust them. They said they would move me to a server that is proven reliable. I set up a second reseller account on another server but canceled it after having more problems a few weeks ago. Does anyone know what servers have a proven track record of reliability at Site5?

What I would like to find is someone who offers a resller account that has the features of site5 for the $29.95 per month but limits that to 10 or 15 resold accounts per reseller. I think a cost of $2.95 or less per account is well within acceptable costs to pay someone for hosting my accounts.

I'm not for 1 minute saying that it's the resellers fault at all... Site5 obviously need to start managing things a bit better and monitoring their larger accounts and moving them etc .. it's a common issue with every reseller host I have ever worked with.It most certainly can't be the resellers' fault if they're simply using what was promised. From the outside, it seems like Site5 had some average usage estimates when they filled and priced their services, but things didn't work exactly as they predicted.

I spoke too soon. Seafaring is down again as we speak. :( It Has been having problems now for the last 30+ minutes.

It most certainly can't be the resellers' fault if they're simply using what was promised. From the outside, it seems like Site5 had some average usage estimates when they filled and priced their services, but things didn't work exactly as they predicted.

I agree completely with Dan on this. It makes no difference what the resellers do. If they oversell what Site5 limits them to then the only person who has a problem is the reseller. The reseller cannot take up more resources than what Site5 limits them to. It is Site5 who oversold their servers that caused the problems.

Nothing amazes me anymore. Obviously there are a lot of kids still in the hosting industry. This situation could have easily been prevented by both parties.

Just a minute ago I had a convo with a Site5 rep (my hosting is up for renewal) and I have to agree that things are indeed going downhill there. I am planning a move and would explain my whole situation soon.

What I would like to find is someone who offers a resller account that has the features of site5 for the $29.95 per month but limits that to 10 or 15 resold accounts per reseller. I think a cost of $2.95 or less per account is well within acceptable costs to pay someone for hosting my accounts.

I think going in with this attitude is great and not expecting to host sites for pennies on the dollar. With this attitude you will be much better off and greatly expand your possibly choices.

My suggestion would be search WHT and see who has gotten good feedback for a long period of time (a few years) and maybe create a list and look into them one-by-one from there to narrow down your search.

So while site5 may be guilty of overselling the servers with resellers and what not, the resellers themselves may have contributed to much of the problem.
You really can't host unlimited sites on a $29.95 account or whatever, unlimited just doesn't fit with everyone.

Site5 offers 'unlimited'.

Customers are entitled to what they purchase.

Customers decide to use what they purchase.

The servers begin to slow down.

Who's fault is that? IMHO, this is Site5's fault, not the customers.

Site5 offers 'unlimited'.

Customers are entitled to what they purchase.

Customers decide to use what they purchase.

The servers begin to slow down.

Who's fault is that? IMHO, this is Site5's fault, not the customers.

Makes sense to me.:lovewht:

Site5 offers 'unlimited'.

Customers are entitled to what they purchase.

Customers decide to use what they purchase.

The servers begin to slow down.

Who's fault is that? IMHO, this is Site5's fault, not the customers.A post that perfectly exemplifies the typical WHT mentality ;)

While any host that offers significantly oversold plans is definitely at fault for this type of situation, customers who purchase services from these hosts MUST bear some of the responsibility.

Sure customers should be entitled to what they purchase... but customers must also have reasonable expectations. 27GB of disk and 750GB of transfer for $16.97/month is not a sustainable plan by any reasonable measure.

Hosts who offer these types of ridiculous plans always trend in the same direction... down to the drain.

A post that perfectly exemplifies the typical WHT mentality
Well atleast I'm not an outcast from the crowd ;)


While any host that offers significantly oversold plans is definitely at fault for this type of situation, customers who purchase services from these hosts MUST bear some of the responsibility.
Not really. Let's say I purchase purchase a full FE port (100mbits) from a data center for a rather low price and I don't use more than ~ 25mbits for the first few months, but then all of a sudden I decide to use the majority of the port - I notice the service starts to get bad, even though I have a good amount of capacity left on my port...latency spikes..packet loss, etc. The provider faces congestion.

So that's the customer's fault, really?

27GB of disk and 750GB of transfer for $16.97/month is not a sustainable plan by any reasonable measure.If is isn't, don't state it. If you state it, you have to provide it, otherwise it's false advertising, and that has nothing to do with the customer.

Would it be good if the customer would be wiser? Sure, but not everyone can be wise/knowledgeable in all domains of life.

Site5 offers 'unlimited'.

Customers are entitled to what they purchase.

Customers decide to use what they purchase.

The servers begin to slow down.

Who's fault is that? IMHO, this is Site5's fault, not the customers.

Indeed elix, but you neglected this bit, so I'll post it again.

I'm not for 1 minute saying that it's the resellers fault at all... Site5 obviously need to start managing things a bit better and monitoring their larger accounts and moving them etc .. it's a common issue with every reseller host I have ever worked with.

You don't sound to me, to be a person that has run a reseller hosting business, I could be wrong.. have you?

I have and have worked with many, and it makes sense to me what I posted, I wasn't blaming the resellers after all.

Time to put the site5 baby to bed. If they are so unresponsive to tickets, their forum, this forum then I think you all need to move on. This is not a support forum, nor is it an excuse for hosts with sig in view to put their 50cents worth in, if they haven't used them.