Hi,

Situation: I recently purchased a hosting company from here. Basically everything has went smoothly up until now...

Problem: His server has went down. I had got everyones accounts transferred already lucklily enough. However 99% of the customers domains are locked so I can't change the name servers to point to my server hence customers websites are down. From what I've been told by the domain registrar in question the only way of getting them unlocked is to either get him to call them or for me to fax them identification. However it has to be his identification as the domains are under his name...

His main email accounts were hosted on the server hence I can't contact him that way.

I can't contact him via phone as there is no answer.

Can I somehow get these domains unlocked or transfered?

I really appreciate any advice I can get on this matter as I'm currently very worried about it.

Thanks.

Are you telling us that the admin contact for the domain was in the name of old owner?

If that is the case, and you do not have access to that email account or the old owner of business, there is little you can do to redeem the situation. Maybe, you should FAX the form to the registrar and tell them that you are the rightful owner of the business. You need to prove your claim with documentary evidence.

The domains are registered in the company name. You see I have login details for the domain manager thing at domainpeople.com however I need individual details for each domain in order to edit the name servers.

I think that you should have the account manager rights on domain people. If yes, just use the Bulk Modification tool to change the nameservers for all domains that belong to the account manager.

Here is a link that might help you:
http://domainpeople.com/bulk-domain-registration/bulk-registration.htm

Look down below on the Bulk Modification Tool

I already tried that and it requested a password for each domain.

Wouldn't each customer have the password to their own domain?

EDIT: Sorry, I couldn't help it, this is post #1234 :P

I don't think they would however I could use the forget password feature to send them the passwords. However the seller is sorting it out now.

Congratulations on post #1234!! :gthumb:

I got in touch with the seller and this has now been resolved.

Thanks for all your help and advice.

I got in touch with the seller and this has now been resolved.

This was perhaps the only way for the situation to get resolved, quick.

Congrats!