i am looking to signup with 2checkout.com for my ecommerce processing of credit cards, but i'm worried on the reactions of customer seeing a 3rd party processor instead of "in-house" processing. what's everyone's thought on this and have you lost business because of using a 3rd party processor?

There are many big companies using third-party processors. I wouldn't worry about it. Work on making the transaction easy, configuring the "success" and "failure" redirection to your site.

I think it is a valid concern and I have heard end users and merchants mention the very same concern. However, it all depends on your target audience as to whether this should be a major concern for you or not.

For instance, if you are dealing with clients that you know personally and have existing relationships, directing them to a 3rd party processing page may not matter at all... but in other circumstances, especially in a competitive industry where perception can play a key role, it definitely has the potential to cost sales.

naw doesnt matter, support and backend matters, people dont care if 2c0 is charging them for you or any other , paypal is a third party too, no one says i wont sign up becasue of that , support them and stay in contact and thats all that matters

Paypal is a good example of this. Some people are turned off and some people are turned on because of it. I personally love their fanatically proactive fraud department, saves me a world of work and they don't miss ANYTHING.

I've never used 2checkout from a merchents perspective but I've never had any problem with it as a buyer.

I use both Paypal & 2checkout & I must say 2CO offers a nice anti-fraud check. It takes less then 24h to see if it's a fraudulent payment or not & I always get a nice mail about it. The support is also pretty nice & tickets are responded within 24h time. I have no real negative remarks on 2CO, I'm pretty positive about their way of working.

I've been using 2CO for 3+ years and PayPal for 2+ years.

Well, 2CO becomes more and more popular, so I think you shouldn't be afraid to piss your customers off using 2CO. They have a good reputation around, and I believe a 5 or so years on market is a good guarantee.

We've been using 2CO aswell. Like all the others have said nothing negative to say about them.

I shuldnt be worried about your customers leaving because of them.

I think if your using 2CO and using an SSL cert they allow you to keep the checkout process on your end with no redirection to the 2CO website. Of course doing this would be the best way for your customers for more security obviously. Also, it will still appear on their credit card statements as 2CO but if you got them that far I dont see it as a major concern.

I think if your using 2CO and using an SSL cert they allow you to keep the checkout process on your end with no redirection to the 2CO website. Of course doing this would be the best way for your customers for more security obviously. Also, it will still appear on their credit card statements as 2CO but if you got them that far I dont see it as a major concern.

that would contravene the 2CO supplier agreement and result in the closure of an account.

i think 2co is kind of like paypal or to put it an online shopping mall where their clients so we are called the sellers have our own websites/stores. I do not think CC companies want the label third party nowdays so the business model has to be modified a little.

But it should not impact on anything and we have been using 2co for 3 + years. So far so good.

For the past few years, it is becoming more common that websites use 3rd party or non in-house processors (note that 2co doesn't like being called 3rd party for some reason). At first I was really relucant to shop at 3rd party places, but nowdays it can almost protect you because if the provider doesn't follow through you may have a chance at getting your money back quicker and with less hassle by just contacting the 3rd party. However, if you go direct you will have to deal with a chargeback etc which can sometimes take a while with all the paper work that needs to be filled out.

We have been using 2checkout for two years in some projects and we have no negative impact of 3rd party processor. We traced visitors during payment process and during checkout they didn't know that they pay to 3rd party until they arrive the last page where we wrote that payment will be done to 2Checkout (it's required by 2Checkout). Most of them paid to 3rd party.

Thanks for the feedback on 2Checkout. I just finished signing up and hooking it into the website.

We do inhouse processing now, through our Merchant account and eWay.com.au gateway. For HTTPme, I used Paysystems for years, and although there were some issues with their system, it was a pretty good experience. I don't think it detered too many folks from signing up. In fact, I think I spun it to it was more safe to use a 3rd party, from the client's perspective.