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View Full Version : What is the most common support question?


Fiber
05-27-2002, 01:16 AM
For those who have a host, or for those who have had some experience; what question do you get asked a lot?

SoftWareRevue
05-27-2002, 01:18 AM
Why can't I access my domain?
I received your welcome letter 10 minutes ago. And I type my domain name into my browser, and it doesn't show up.

coight
05-27-2002, 01:59 AM
Originally posted by SoftWareRevue
Why can't I access my domain?
I received your welcome letter 10 minutes ago. And I type my domain name into my browser, and it doesn't show up.

We get that alot ;)

2Grumpy
05-27-2002, 02:45 AM
Can you enable Frontpage for my domain?

Followed closely by "what settings do I use to check my email?"

And "how do I view my site before my domain is active?"

Walter
05-27-2002, 12:02 PM
- why is doesn't my domain show up?
- email settings
- frontpage problems (I really hate Frontpage)

miami_g
05-27-2002, 12:28 PM
-what is the diff between unix and windows
-why cant i see my domain
-i forgot my password
-what dir do i publish to, classic for frontpage newbies
-why wont you tranfer my files for me

======
resellers
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what is a dns why do i need one
why is my registrar telling me there is no dns for my domain
the child accounts arent free?

proving that the skill of reading is dead..

dos centavos

~Karen~
05-27-2002, 12:38 PM
Why can't I see my domain?

mas3000
05-27-2002, 12:40 PM
Mostly questions regarding:
-Domain won't show up
-Setting up email settings
-Frontpage problems

Most questions are pretty simple unless your doing more advanced hosting - like ecommerce and dedicated servers. Then support questions can take a little longer to answer.