Ive been a resellerzoom customer for about 8 months. Needless to say, I think they are having some serious issues. My sites have been down a few times a day, for the past 20 days strait. I contact live support every time and every time its some weird lame excuse.

Its usually "another reseller is hogging resources"

What is going on? I guess I'm moving. I talked to CS and they are quite rude.

Not reccomended.

strange..this past few days if someone asks for opinions about hosting services i find myself not wanting or lacking nice opinions about them.

You might need to send a mail to the support department..and see what thy reply

Ive sent support emails. Ive spoken to live chat almost every day for 20 something days. It's nice to see I'm not the only one.

Maybe it's growing pains.

which plan do you have with resellerzoom?

The top one. Whatever the most expensive is.. Which doesn't seem to be viable right now.

I would love to hear more insight from the provider itself

I hope not I have them on my short list.

I have been with them for over 18 months now and haven't had any downtime issues. I am on the advanced reseller plan and the Madison server.

Do you know the name of the server you are on?

As for the support - they have ALWAYS been helpful, answer tickets within minutes (not hours or days) and always professional and courteous in their responses. I wouldn't recommend any other host. I have never had a better experience with dealing with reseller hosting companies.

I've NEVER had any problems with them, while I was with them a while ago (still have a budget account there for a few people I'm hosting free).. And I've had all three different types of accounts with them over the time I had my account there.

I've NEVER found their support to be "rude", I'd like to see that.

Kiet, himself, has been nothing but friendly to me, we'd even stayed up roughly 3 hours around 12am EST, just talking about dedicated servers, and their NAC provider.

Personally, I'm a little understanding about the server issues when they come up, but that's just me.

Sometimes you have to own a dedicated server before you start respecting the situations that these providers who actually HAVE dedicated servers and aren't running off a VPS, go through.

I am currently hosting 51 websites on RZ - believe me if I had as much downtime as you are describing, my customers would definately let me know. Even minor scheduled downtimes I get emails about a site not being accessible.

If you are having such bad updtime issues and you do not find that the customer support is reliable, it sounds like it is definately time for you to find a new host

If you are having such bad updtime issues and you do not find that the customer support is reliable, it sounds like it is definately time for you to find a new host
Not necessarily. Sometimes it can be as easy as asking to be moved to a different server.

80% of the time, people never bother asking.

And you don't know how "unreliable" support is, because you're not at the ticket.

The OP could be a relentless, foul-mouthed, multiple ticket creating customer when things go wrong (not saying the OP is, but we can't see the tickets, so we don't know, but I would like to hear RZ's case)

The OP could be a relentless, foul-mouthed, multiple ticket creating customer when things go wrong (not saying the OP is, but we can't see the tickets, so we don't know, but I would like to hear RZ's case)

Thank you swflnetworks - After your reply, I did a little research and found that the OP came here January 1, 2006 and his first day was only posts downing RZ but additional posts down another host. He claims to have RZ's most expensive plan but doesn't know the name of it? If I am paying $144.00 a month I would certainly know what plan I am on.

I don't mean to bash to OP and what I said here is STRICTLY my own opinion and not to be constued otherwise. And until the OP shows otherwise I will consider him full of ________. Name the server, show one domain you have hosted on RZ (even if it is via private message to someone who can verify these claims). For more information on my research go back and review the posts of the OP and form your own opinion.

I have accounts at about 9 different hosts. So I dont know the name of it.
I checked and I'm actually not on the most expensive. I'm on A3.
Im using about half my allotment. I should not, i'm down for the 6th time today.

I've been through the loop and back with support. They always blame someone else, tell me the admins are on it. But nothing is done.
I'm on randal server.

Needless to say, I wont be reccomending them and it is time for a new host.

I am currently hosting 51 websites on RZ - believe me if I had as much downtime as you are describing, my customers would definately let me know. Even minor scheduled downtimes I get emails about a site not being accessible.
Ive never gotten an email from resellerzoom except my bill, let alone an email telling me about scheduled downtime.

All i'm saying is every time its, "another reseller is hogging resources, we're looking into it"

I feel like its a stock reply. I had to talk to tech support 6 times today and counting.

Ive never gotten an email from resellerzoom except my bill, let alone an email telling me about scheduled downtime.

All i'm saying is every time its, "another reseller is hogging resources, we're looking into it"

I feel like its a stock reply. I had to talk to tech support 6 times today and counting.
You're not subscribed to the forum section which emails for scheduled downtime. You should have went there first and got that all set up. That would have been the responsible thing to do.

And for one, have you ever even owned a dedicated server? It doesn't take alot for another user to create a problem.

But I don't think you'll understand or respect the situation until you have to manage one with more than 100 clients on it yourself.

You're not subscribed to the forum section which emails for scheduled downtime. You should have went there first and got that all set up. That would have been the responsible thing to do.

And for one, have you ever even owned a dedicated server? It doesn't take alot for another user to create a problem.

But I don't think you'll understand or respect the situation until you have to manage one with more than 100 clients on it yourself.

I am subscribed to the forum actually. I've honestly never gotten an email except my invoice.

As well, I dont need to own a dedicated server. Thats fine if I'm being told one thing but solve the problem.

I've been told the same thing for 15 days in a row.
It's a stock reply and its annoying.

If they are telling me "it's another reseller whos hogging resources, we're on top of it and will handle the situation" don't you think it should have been handled by now?

I am subscribed to the forum actually. I've honestly never gotten an email except my invoice.

As well, I dont need to own a dedicated server. Thats fine if I'm being told one thing but solve the problem.

I've been told the same thing for 15 days in a row.
It's a stock reply and its annoying.

If they are telling me "it's another reseller whos hogging resources, we're on top of it and will handle the situation" don't you think it should have been handled by now?
Then why not just ask to be moved to a different server?

They have plenty.

Then why not just ask to be moved to a different server?

They have plenty.

Because I have a ton of clients. Isnt that a huge hassle for changing DNS servers and ensuring everyone is transferred successfully?

Because I have a ton of clients. Isnt that a huge hassle for changing DNS servers and ensuring everyone is transferred successfully?Um, no.

If you have DNS set up properly to begin with, spending the extra $2 for private nameservers, all that is required is for them to change the IP's the nameservers are attached to, and then you registering the new IP's through your registrars "Register Nameservers" section.

They've easily transfered over 40 of my accounts for free, the last time I had to move 70, they charged me a couple bucks because it was over 50.

Regardless, they moved me just fine, and I'm still on a server that has nearly no one on it still after a year.

I think you were just a little too quick to rush to judgement before trying out your options.

I apologize for my earlier comments and didn't mean to come across so negatively I am just at a loss for words and understanding in this matter.

May I ask your reasoning for having 9 different hosts? It seems like a lot to keep up with and a lot of extra expense that could be put into one good host on a dedicated server. And can you narrow down "tons" of websites to a numeric value - that seems kinda broad to be defining the number of customers or sites you are actually managing.

Ive been a resellerzoom customer for about 8 months. Needless to say, I think they are having some serious issues. My sites have been down a few times a day, for the past 20 days strait. I contact live support every time and every time its some weird lame excuse.

I have accounts at about 9 different hosts. So I dont know the name of it. I checked and I'm actually not on the most expensive. I'm on A3.
Im using about half my allotment. I should not, i'm down for the 6th time today.

I have to say that I find these claims pretty far over the edge. If the server was down a few times a day for 20 days straight including being down 6 times in one day there is no way the server can still maintain 99.9%+ uptime for the month. That alone means the server failed 46 times so far and reviewing the Websitepulse report for Randall this month shows 6 fails with current uptime of 99.92%. That may not be great but it also ain't that bad and we're working everyday to make it even better.

I'm sorry to hear that you're not happy with the account but please email me at ceo@hostingzoom.com, PM me here, or call me and i'll make sure to do everything in my power to ensure you're satisfied one way or another. Thanks!

Now that is what a response is from a better provider.. I am sure the OP would be satisfied after sending an email to the Kiet:)