 | View Full Version : what do you do MaB 05-26-2002, 05:45 PM What do you do with these customers who email you every 2 minutes, trying to convince you that their email should work before their name servers have switched? or who actually set their paths to /home/sites/www.yourdomain.com without replacing the yourdomain.com part. I don't know, it's just one of those days... JWise 05-26-2002, 05:46 PM Respond and pay attention to them, even though they might not know what their talking about. It just makes you look better :D akashik 05-26-2002, 05:59 PM slow count to 10 sometimes does the job :D Some days are worse than others, and some people are going to make use of every dime of that included support (plus some). It all works out in the end though. Greg Moore GWDGuy 05-26-2002, 06:04 PM Originally posted by MaB What do you do with these customers who email you every 2 minutes, trying to convince you that their email should work before their name servers have switched? or who actually set their paths to /home/sites/www.yourdomain.com without replacing the yourdomain.com part. I don't know, it's just one of those days... In a short answer. You Can't!!! The best way is to just be professional and explain your side. Let them fire off as many emails as they want.. If it is the same email over and over I don't see any point in answering every single email just because it was sent. By no mens should you ignore them but NS propagate pretty fast now and by the time you get back with them they should be pretty close.. Now about the part of them not putting the "domain name" in the path is another story.. That is like telling someone to hit "any key" and they say they don't have an any-key. :D Just grin and remember they are paying for the service. You will see 5-10% of all your customers taking up 80-90% of your time. My 1.242546 cents Robert MaB 05-26-2002, 06:09 PM I know :) I wasnt really asking, I've been doing this a while, i just wanted to get it off my chest and i guess this board was the best place :) (Sorry) - anyway, it always goes away after a day or so GWDGuy 05-26-2002, 06:12 PM Not a problem... better to let it out here than on your customer. Even know that might feel better but it sure cuts down on business a lot...:D Good luck. Robert |