I've been with Site5 with a reseller account for about a year now. Although I only pay about $40/mo., I've been a loyal and supportive customer for over a year. In the beginning, I enjoyed response times within a half hour or less and friendly, helpful customer service. This has entirely changed in the last few months.

The server I am on, Antionous, has been having issues now for about two weeks. It's way overloaded. I often see server loads around 20, and, on a few occassions, as high as 80!!! Reporting a problem to them isn't easy either. I often submit an e-mail ticket (as there is no phone, even for sales) and don't hear back for 2-6 hours. It's absolutely rediculous. The responses I receive are so succinct and nondescriptive as well. Responses like "Working on it." and "Fixed." don't cut it, especially when the problem isn't fixed.

I've asked repeadedly to have someone from management to contact me to no avail. There's absolutely no way to contact anyone. When the server is down, I will send them an e-mail from my business e-mail account (on their server) and a copy from a personal e-mail account, as you never know if they will get the e-mail or if I will get a response while the server is down. I recently got a reply to my personal account with "Already responded to other ticket. Please do not submit more than one ticket. Thank you," Well, I obviously didn't receive it at my other account because the server is still down (for about 40 minutes at that point). It's just blantant apathy from customer service and no place to complain.

As I said, I was an amazingly happy customer until this month. My entire opinion of Site5 has changed. The large expansion has taken its toll on their services and I no longer recommend them to anyone. I'm in the middle of migrating accounts to a dedicated server at LiquidWeb now, but am unable to finish at this time as the server is down again.

I'd tell anyone to stay away from Site5... it's just not worth it.

We have a reseller account on Antinous server, too. The server load is very high everyday. The server is down at this time. They say fixed the problem but the issue occurs again and again.

We could not found a really reliable company. Because we saw good and bad reviews for all of the companies. So we could not decided. We tryed to give an order to Sonet7. But there are a problem on their order system. Our sales stoped. We don't know what can we do.

It seems to be repeating itself with these Site5.com threads. Glad that you have found a new host and are moving on. Goodluck with LiquidWeb. I hosted with them before and their phone support was always avilable.

Has alike issues on SurfSpeedy, Micfo and Hostdime? Please share your experiences about these companies with us.

Site5 has been getting nothing but negative feedback lately due to overloaded servers and constant issues. It looks like they removed the server status page from their web site, but the uptime statistics web page is still up.

http://florida.websitepulse.net/uptime/H5731I9161.html < The server you are on.

I often submit an e-mail ticket (as there is no phone, even for sales) and don't hear back for 2-6 hours.
If the number is for sales, what is the number posted on their web site for then?

We've been having occassional performance issues also on Artemis.

Although I'm generally happy with Site5 (> 1 year now), I have actually noticed more and more issues with them lately.

I am not sure how this turned into a praising another host thread, but the thread has been cleaned of offtopicness.

I'm on Antinous as well and it's an unreliable POS. My sites are either down, slow to respond or inconsistent from blazingly fast on one mouse click to embarrassingly slow on the next.

I'm currently in the market for another reseller and considering ResellerGuru so far.

Maybe we should turn this thread into a "which reseller host should we move to?" thread.

Maybe we should turn this thread into a "which reseller host should we move to?" thread.
Someone already started one: HERE (http://www.webhostingtalk.com/showthread.php?t=513757)

Thanks for the link man, musta missed that one :?

Site5 People used to defense their bad comment from this forum, whenever they saw it, they will give a lot of explanation.

But we have seen so many bad comment for Site5, where is their people?
They used to have good reputation here, a lot of user signup Site5 because of this forum..

But too bad.. Site5 .. the only sentence I can say
"where you raise is where you down"

I'm sick of this. I'm on antinous as well, and we've been battling outages for almost two weeks now. Yesterday all of my sites went down 10 different times, and my email has been showing up 17 hours late. The only response I've gotten from Site5 is that I need to clean out my crontab because it can't handle the processes I was running. So I wiped everything and still the load is up over 20 and my emails aren't going through.

I'm going to blow.

Also, for some reason now http://florida.websitepulse.net/uptime/H5731I9161.html doesn't seem to be loading.

http://www.site5.com/support/currentstatus.php There is a status page. It looks like it's going to be a great day for Antinous... http and mysql are down and server load is around 20. Fantastic.

I'm pretty much gone at this point. I just took the dive and got a dedicated server with LiquidWeb (who I've had amazing service from before). It's just too much. I shouldn't have to worry everyday about web hosting... it's just rediculous.

I agree that there's just a lack of communication too. I've sent so many e-mails to management@site5.com and have never received a reply. The phone number just goes to voicemail. Anytime I get a reply from a tech, it just says "Fixed" or "We're working on it." I'm sick of it.

Site5 has been getting nothing but negative feedback lately due to overloaded servers and constant issues. It looks like they removed the server status page from their web site, but the uptime statistics web page is still up.

http://florida.websitepulse.net/uptime/H5731I9161.html < The server you are on.


If the number is for sales, what is the number posted on their web site for then?

That is the phone number on their website. They don't answer it. There's an option to speak to management that goes direct to voicemail. Even if you press 1 for sales, you end up in voicemail. It's just a ploy to make them look larger than they are... they haven't answered that line in 6 months for me.

That is the phone number on their website. They don't answer it. There's an option to speak to management that goes direct to voicemail. Even if you press 1 for sales, you end up in voicemail. It's just a ploy to make them look larger than they are... they haven't answered that line in 6 months for me.

That sounds really bad! for 6 months!

I'm sure they will say that they have moved telephone sales people to e-mail, but it's pretty funny. Their website says you can call the phone number for sales at any time (or live chat, which no one is ever on either) for sales inquiries. I've tried to call them just to get a voice that can tell me how to contact management at all times of the day to no avail. I once was able to call and tell the sales guy to tell customer service to get on something that needed quick resolution (the sales guy was "nice").

Site5 used to care about their reputation it seems. Mangement used to watch these forums and reply to service questions. Sounds like they just don't care anymore. They got pretty big and fast, but if they don't keep up the service and continue to have reports like mine, it's all going to come down.

I moved to to LiquidWeb... I'm actually waiting on my dedicated box. I wish I could move over right now because all of my clients have been going crazy not being able to send email all day yesterday. They've lost $$ and of course want to pass that cost on to me. :-S

And yes, the report of live chat being bogus is true. I talked with someone from Site5 who told me that it was something they had yet to phase out of their design, they just hadn't gotten to it yet. Suspicious at best.

Good luck to all of you. Women and children first.

Another thing to consider with Site5 is their lack of an abuse desk/handling abuse issues. This in turn leads to intervention by Site5's upstream provider

I received 3 E-mails of this fashion,all operating off site 5's 66.246.243.0/25 block. All lead to a e-bay/paypal phishing page.



Date: Tue, 23 May 2006 04:35:14 -0700

Subject: NATIONAL CREDIT UNION ADMINISTRATION Survey for all Credit union
Account Holders 20 $ reward !!!

[1]

Links:
------
[1] http://66.246.243.51/confirm.htm


Similar bodied E-mails from sunday and monday with the following links to more phishing:
[1] http://66.246.243.53/confirm.htm
http://66.246.243.54/confirm.htm





Site5 Internet Solutions (NETBLK-NET-42F6F300-25)
231 Market Place
Suite 180
San Ramon, CA 94583
US

OrgID : NAC-27834
Netname : NET-42F6F300-25
Netblock: 66.246.243.0/25
NetUse : machine 216.118.97.248

Coordinator:
Lightner, Matt abuse@site5.com
Phone: 888-748-3526


All E-mails to abuse@site5.com had gone unanswered and the links were still live, save for a generic autoreply. After 2 days and no success with site5 I forwarded the e-mails to NAC on tuesday. Now it appears that the entire server is taken down

Results from: /usr/sbin/traceroute 216.118.97.248:

1 POD-C-VL4.GW.CMU.NET (128.2.4.1) 0.349 ms 0.207 ms 0.196 ms
2 CORE0-POD-C-NH.GW.CMU.NET (128.2.0.194) 0.328 ms 0.204 ms 0.195 ms
3 POD-I-CYH-VL940.GW.CMU.NET (128.2.0.205) 0.370 ms 0.232 ms 0.215 ms
4 bar-cmu-ge-4-0-0-1.3rox.net (192.88.115.181) 0.362 ms 0.305 ms 0.425 ms
5 grill-ge-0-0-0-0.3rox.net (192.88.115.6) 0.444 ms 0.377 ms 0.355 ms
6 12.118.191.37 (12.118.191.37) 6.962 ms 6.779 ms 6.761 ms
7 gbr1-p70.phlpa.ip.att.net (12.123.137.22) 67.885 ms 131.040 ms 41.561 ms
8 tbr1-p012501.phlpa.ip.att.net (12.122.12.97) 11.856 ms 11.817 ms 12.062 ms
9 tbr1-cl8.n54ny.ip.att.net (12.122.2.17) 11.093 ms 11.392 ms 11.626 ms
10 sar1-a300s3.n54ny.ip.att.net (12.123.0.153) 10.458 ms 10.363 ms 10.327 ms
11 att-gige.esd1.nwr.nac.net (12.119.140.26) 9.872 ms 9.890 ms 9.894 ms
12 3.ge-3-0-0.gbr2.nwr.nac.net (209.123.11.189) 10.599 ms 10.608 ms 10.566 ms
13 0.so-7-3-0.gbr2.mmu.nac.net (209.123.11.62) 11.078 ms 10.904 ms 10.935 ms
14 * * *
15 * * *
16 * * *

And yes, the report of live chat being bogus is true. I talked with someone from Site5 who told me that it was something they had yet to phase out of their design, they just hadn't gotten to it yet. Suspicious at best.

Good luck to all of you. Women and children first.

I suppose you mean their phone number? What is wrong with their live chat?

And yes, the report of live chat being bogus is true. I talked with someone from Site5 who told me that it was something they had yet to phase out of their design, they just hadn't gotten to it yet. Suspicious at best.


site5 recently updated there front page and the live chatty thing is there.
How long ago did they say it was being taken out?

edited to say "i just turned into a WHT Addict"

Really upsetting to see this because I know Site5 is or was considered a leading hosting provider in the industry along with Lunar Pages and other such companies. I agree the negative comments seem to be coming at an alarming rate and from customers who have at one time experienced a wonderful time with Site5. Hopefully they can bounce back from this and handle the overloading servers issue and fix up their customer support. Otherwise they will continue to see more and more negative feedback.

Let's face it, when you leave your customers feeling as if there is no one their to help them, then you know you have a serious problem that needs to be addressed and fast. Hope they get it together...for their customers sake.

I'm with Site5 for a while now too, and I'm also fed up with their problems. Though their customer service is good, their service is horrible.
I'm on Notus server, which they completetly deleted from here (http://www.site5.com/support/currentstatus.php).

I moved to to LiquidWeb... I'm actually waiting on my dedicated box. I wish I could move over right now because all of my clients have been going crazy not being able to send email all day yesterday. They've lost $$ and of course want to pass that cost on to me. :-S

And yes, the report of live chat being bogus is true. I talked with someone from Site5 who told me that it was something they had yet to phase out of their design, they just hadn't gotten to it yet. Suspicious at best.

Good luck to all of you. Women and children first.

I ordered a server with LiquidWeb too! It's fantastic. I ordered it Friday and I've got everything rolling at LW as of a few hours ago (a few small ISPs haven't updated DNS yet but everything else is perfect).

I'm so glad I have control now. Even though I'll use about 5% of the server's resources, it's nice knowing that I can call/e-mail at any time of day and have answers in minutes (or seconds on the phone). It's just a realm of difference from Site5. I'd avoid them like the plague.

Not sure what this means exactly but here is an uptime report for the Notus Server:

http://florida.websitepulse.net/uptime/L6597I9161.html

The server that I am on (Dione) has been running with a load of between 2-5 but mostly around 2. Dione has only been up for 1 day according to the monitoring webpage. My website monitoring company sent me a report that said my sites were down for about 15 minutes the other night. I guess this means they rebooted the server? This server was just replaced about 3 or 4 weeks ago.

It means exactly what I wrote. Notus is not listed here (http://www.site5.com/support/currentstatus.php) (it was some weeks ago, not a clue why they took it out), not here (http://florida.websitepulse.net/uptime/L6597I9161.html).

Not sure what this means exactly but here is an uptime report for the Notus Server:

http://florida.websitepulse.net/uptime/L6597I9161.html

The server that I am on (Dione) has been running with a load of between 2-5 but mostly around 2. Dione has only been up for 1 day according to the monitoring webpage. My website monitoring company sent me a report that said my sites were down for about 15 minutes the other night. I guess this means they rebooted the server? This server was just replaced about 3 or 4 weeks ago.

Haha, a load of 2-5 and you're complaining? Pshh... I wish Antinous had a load like that. It's very unusual to see a load below 15 or so this past week. They've replaced RAM to no avail. I'm sure it's abusing users running some sort of bittorent or something. They are just too inept to manage it.

(I'm being facetious. A load of 2-5 is still bad...)

(I'm being facetious. A load of 2-5 is still bad...)
It's not that bad, it depends what CPU they're using.

Mini

Really upsetting to see this because I know Site5 is or was considered a leading hosting provider in the industry along with Lunar Pages and other such companies.
This was true but it seems it went downhill the moment they started majorly overselling.

I've just got back to UK from being in the States since 17th May, with no internet connection :-(

Came back to find messages galore from angry clients - all my reseller accounts are gone. Find an email from Site5 saying they were moving a lot of sites to new servers - it was 2 days after that when all my sites except my host account went.

Just got an email from them saying my site was compromised. hmm, they say that after I mention compensation!

Support are useless - they don't read your emails prope rly. I stated in the beginning that I had been away and come back to this - get an email asking if I had changed anything - duh, I've been away! Then 12 hours later I get another email saying it's been compromised (after I mentioned compensation from them). I stated in my original email that I don't have ftp or whm access but they don't change anything so I can upload the sites again, this means another email from me and another long wait :uzi: site5

Like everybody else I have a lot of angry clients that I will have to compensate.:angry:

I am now going to look into moving.

One thing I would like to ask.... If a resellers account IS compromised, is the main account safer than those resoled?

It's just that ALL my reseller accounts have gone, but my hosting account is still there.

I would think that they all hold the same level of security but who really knows?

Our problems have resolved by Site5 team at this time. I heard that they currently discussing the best way to fix resolve the load issues.

I now have access to my account and am reuploading all the sites. It took them nearly 27 hours to get me access :angry:

Our problems have resolved by Site5 team at this time. I heard that they currently discussing the best way to fix resolve the load issues.

They seem to have resolved my issues as well but my members and I are monitoring the performance very closely and will continue to do so for a period of no less than 30 days. I even have good and bad site/server performance topics in my forums so we can get accurate, "real-time", info. on how the server is performing throughout the day from many different locations.

I would like to see MYSQL server out of the red for a change though, that little red dot worries me.

Nothing resolved here. Notus still pukes whenever it feels like it, while Site5 management is more interested in removing links to Notus' server status page than fixing the underlying issues.

I'm looking for a new host...

Nothing resolved here. Notus still pukes whenever it feels like it, while Site5 management is more interested in removing links to Notus' server status page than fixing the underlying issues.

I'm looking for a new host...
Exactly. Today for example, Notus was down about 30 minutes, 3 hours ago and now it's down again.
Is there any Site5 representative here at WHT who might be willing to explain these complaints?

. . . Is there any Site5 representative here at WHT who might be willing to explain these complaints?
No, I'd say they've made a decision not to respond to support related requests on WHT. Which is their right too.

No, I'd say they've made a decision not to respond to support related requests on WHT. Which is their right too.

They don't respond to support related questions on their own forums and will delete them if asked.

I really doubt they will respond to any support related questions in this forum.

If can't get answers and your site is not working, then I think that pretty much is giving you a clue as to what to do next.

Nothing resolved here. Notus still pukes whenever it feels like it, while Site5 management is more interested in removing links to Notus' server status page than fixing the underlying issues.

I'm looking for a new host...

wow, member for 1.5 years and this was your first post!! site5 is that bad eh??

We have our hosting account on Copernic and am having much the same problems as everyone else is. Posted a question about the status of Copernic on the general-chat forum at site5 and they deleted it within 10 minutes. Luckily someone PM'ed me with the url of this thread before it got deleted.

Starting to explore alternative providers as well. Sigh...

Starting to explore alternative providers as well. Sigh...

this thread here won't be deleted, like yours at at site5.
i don't normally post screen caps, but i just happened to catch this.

I'm also reseller from Site5, but i don't have these server loads.
But they can think about your support.

on the second place i can't find where LiquidWeb offers reseller accounts ? only shared and dedicated servers!

http://www.sonet7.com/hosting.htm - LiquidWeb's reseller division.

IMHO, I don't see wrong that they moderate and filter their forum, as it's their right to, as well as not posting here. Support should be centralized.

Still, they should really start impoving their service FAST. I made some research before moving to Site5 and their service is not what it used to be.

this thread here won't be deleted, like yours at at site5.
i don't normally post screen caps, but i just happened to catch this.

I saw another post get deleted just a minute ago. The Thalia server is down and they were asking about as well. Tried to PM the guy but he had PM turned off. Then tried to post and the thread was already locked and it disappeared the next screen refresh.

Sigh. I REALLY dread moving all our accounts to another host. It won't be pretty.

http://www.sonet7.com/hosting.htm - LiquidWeb's reseller division.

Thank you Elix i will check this offer.

more about Site5 i'm happy with their uptime. connection speed, additional free services like Client Exec, 3 IP free for every reseller but they really must improve some (other) services.

Of course, their additional services are attractive, ClientExec and the 3 IP's.

By the way, Notus is down again.

wow, member for 1.5 years and this was your first post!! site5 is that bad eh??

Yeah, I feel sheepish about that. I've had no reason to complain: Site5 had great service and fast server response when I started with them. I recommended their service to others all the time, now I look foolish indeed... It's painful to watch a previously good host step on its member. [Oooh, this is a family forum, can I say 'member' here?]

No, I'd say they've made a decision not to respond to support related requests on WHT. Which is their right too.

Oh yeah. That's a great right. The right to ignore their customers....

..but hey, if they're ok with the bad publicity then w/e.

They are not just ignoring their customers here on WHT but I have a couple of support tickets that went unanswered. Plus I wrote to the management and I received an e-mail from someone not in management stating that I can expect a reply from management within a day or two. Then I received a similar e-mail from the same person pretty much saying the same thing that I can expect to receive a reply from the management in the next couple of days. That was about 2 weeks ago. What did I expect?

They are not just ignoring their customers here on WHT but I have a couple of support tickets that went unanswered. Plus I wrote to the management and I received an e-mail from someone not in management stating that I can expect a reply from management within a day or two. Then I received a similar e-mail from the same person pretty much saying the same thing that I can expect to receive a reply from the management in the next couple of days. That was about 2 weeks ago. What did I expect?

Hello,
Well hmm. If they keep ignoring I would just threaten to leave. If they ignore that then it is time to move on.

Good luck.


Best regards,

Well hmm. If they keep ignoring I would just threaten to leave. If they ignore that then it is time to move on.

Hi,

The ironic part of my e-mail to the management is that I complained about having my tickets ignored. So I asked the management why were they ignoring my support tickets and what are they doing to try and keep me as a customer? I guess the fact that I have yet to receive an answer says it all!

I just completed my migration to a new host. I had some issues with them as well but at least they have been timely in answering my support requests.

It's painful to watch a previously good host step on its member. [Oooh, this is a family forum, can I say 'member' here?]

Wow! I wish I could step on my own member. :smokin:

this thread here won't be deleted, like yours at at site5.
i don't normally post screen caps, but i just happened to catch this.
Your screenshot appears to have been deleted. :D :eek3:

IMHO, I don't see wrong that they moderate and filter their forumI agree as long as the forum rules in place are clear on that. However, once you try the feeling of being an already frustrated customer trying to get some attention to your very real problem and having your complaint removed and completely disregarded, things suddenly seem very different. It's very much a matter of perspective. :)

Not every host can/should have forum. It takes a special something that not everybody has. :)

Your screenshot appears to have been deleted. :D :eek3:

its still there, unless i am the only one who can see it

http://www.webhostingtalk.com/showpost.php?p=3893979&postcount=42

its still there, unless i am the only one who can see itI think he meant it's not there at Site5's forums anymore... :)

its still there, unless i am the only one who can see it

http://www.webhostingtalk.com/showpost.php?p=3893979&postcount=42

I have tried several times since you posted it but all I ever get is the red X. The wierd part is that I can see the thumbnail generated by this VB software but not the actual full size image????

I have tried several times since you posted it but all I ever get is the red X. The wierd part is that I can see the thumbnail generated by this VB software but not the actual full size image????
Same here. :eek3:

Works for me... Could be because of my green status though. :confused:

Works for me... Could be because of my green status though. :confused:
Well, if that's a benefit of "green status" I'll........never mind.:rofl:

Same here. :eek3:
now thats wierd cause i can see the full sized image

Originally Posted by Aussie Bob
Same here.

now thats wierd cause i can see the full sized image

Well then, it's obviously Aussie Bob's fault that I can't see the image, right??:rofl:

any one on corona? Some clients do faced problem with them too

Works for me... Could be because of my green status though. :confused:
Maybe I should change me to green to look ;)

Maybe I should change me to green to look ;)All I can say is that the attachment still works for me. :confused:

I often submit an e-mail ticket (as there is no phone, even for sales) and don't hear back for 2-6 hours. It's absolutely rediculous.
Are you even looking closely? Here, let me quote their site from the top right:
1.888.SITE5.COM (US) 1-925-478-3115 (World)

Also, perhaps that this page on Site5.com would also be of some assistance: http://www.site5.com/contact/

I've been hosted with Site5 for a while now and I've never had any problems. I've gone though installing a SSL cert to getting more IPs, they've done it quicky.

Also, generally, most host will move you and your clients to a different server if you ask. For example, another personal web site (not a reseller or anything) hosted on another web host always kept going down due to some server problems. I asked the host and they gladly switched me.

I'm also guessing that that server is one of Site5's older servers. Normally, a server should have sign-ups disabled if it gets too full.

Copernic was off line this morning for nearly 4 hours due to a "loose power cord" as their tech people tell me. Yea, right.

Copernic came back up for 3 hours or so but is again back down.

I have a second reseller account that is hosted on Athena and guess what, that server is dow now too! I can't even submit a ticked to the T/S people because the support ticket system seems to be wedged as well.

I have gotten only caned terse responses from tech support this morning and no response at all from messages sent to a Management Review contact that I communicated with some weeks ago.

I realize problems arise and need to be dealt with but poor customer communication only compounds the situation.

We will be moving to another provider as soon as is feasable and requesting a refund.

COMPLETELY UNACCEPTABLE!

Wow, I have two different accounts with them on two different servers and never experienced any downtime. I had a small reboot the other day on one account, but other than that everything has been great.

Copernic was off line this morning for nearly 4 hours due to a "loose power cord" as their tech people tell me. Yea, right.



oh yeah? i would like to see THAT email. i come home to find
6 hours worth of "unreachable" emails in my inbox.

i got your "loose cord" here.

oh yeah? i would like to see THAT email. i come home to find
6 hours worth of "unreachable" emails in my inbox.

Take a look at their announcement section of their community forum. They state exactly that in there as well! Not sure I would admit to taking 4 hours to figure out a power cord came loose? I feel for all of you that are having to deal with Site5 customer service issues and lack of response from management. :angry:

I moved due to these issues. I wish you all luck!

Also, generally, most host will move you and your clients to a different server if you ask. For example, another personal web site (not a reseller or anything) hosted on another web host always kept going down due to some server problems. I asked the host and they gladly switched me.

This really strikes me as funny. If my hosting provider can't fix a server I'm having a problem with (ServerA), how will moving me to another server (ServerB) make things better? That just means that whatever happened to ServerA can happen to ServerB, too (and all other servers). And if it happens, they won't be able to fix it again? Then I'll move again?

Wouldn't it be more logical to move to ANOTHER HOST? Other hosts would gladly move your site from your current host to theirs.

If let's say for a whole month, you hear of problems on ServerA going on and off, then I would conclude that your hosting provider doesn't seem to know what they are doing. So moving to another server won't really do you good.

Paying $5-$10 a month for hosting, I have come to accept the fact that my server could be down a few hours (or even a whole day). But it shouldn't happen every month. Or that if there are performance issues (it's always up but forever overloaded), I would expect that it gets fixed and the problem doesn't come back all the time! 'Coz if it does, then the hosting provider doesn't have the tools in place to prevent such issues from recurring very often.

To always give the excuse that "a customer abused the server causing the high loads" is fine if the problem is resolved within minutes (because monitoring tools detect the high load) and if the resolution is permanent.

Which now brings me to Site5. I've been with Site5 since Dec2004. I chose them because I was having problems with a hosting provider I was using (since May2003) and was looking for alternatives. I was impressed with the reviews and signed-up. I've been generally happy, even up to this point.

But I will tell everyone with all objectivity: Behind all the angry words and reading between the lines, I will say that most of the points in this thread are valid. Based on first hand experience, I can tell you that:

a. Support replies isn't as fast as it used to be. I have support tickets that takes hours to reply. In the past, about 80% were responded to in 15 minutes. Now, even just the auto-responder can take quite some time (probably because of the heavy loads).

b. I have 2 reseller accounts with Site5. HYPNOS has been generally stable, but ARTEMIS have been having issues on and off the past few weeks. So if I were only on HYPNOS, I'd go to this thread and say everything's perfect for me! :clap: If I were only on ARTEMIS, I have the same :angry: reactions as the others here.

c. I've sent several emails to management@s5 and to date have never heard anything from them. I once got a reply from a Customer Service person telling me to send all his concerns to him (hey, I should look that up and take his offer).

I think what's happening with Site5 today are the following (something a lot of growing hosts fall prey to):

a. They've grown much faster than they have been able to cope.

b. Although they're developing quite great and radically new products (Net Admin, Flashback, pre-installing Ruby on Rails support, etc.), they seem to have forgotten the most important thing for a hosting company: UPTIME and PERFORMANCE RELIABILITY

It's just my opinion and I hope if someone from Site5 reads this, they take it as constructive criticism.

In fact, another host I'm using have very good UPTIME and PERFORMANCE RELIABILITY. But they are short on many other aspects. However, I would go for uptime over anything else.

A few more weeks of problems with Site5, and I, too, will move over to another host. I actually have reseller accounts with several hosting providers. So when I leave one, it's really a LIVE comparison of which is better than the other.

I currently use 6 different resellers. Site5 used to be my #1. Now they are #4 (and I've decided to leave #5 and #6). So they're currently at the bottom of my list.

I'm actually looking for other hosts, but that's another thread.

This one's for Site5 and Site5 alone. I wish them well. Not looking too good for them.

For those who can't see this screenshot:

http://www.webhostingtalk.com/attachment.php?attachmentid=9634&d=1148673735

Maybe it's because the file is in PNG format and your browser doesn't support PNG? Would these help?

GIF format (http://img194.imageshack.us/img194/6218/forumssite5comshowthreadphp0bt.gif)

JPG format (http://img424.imageshack.us/img424/601/forumssite5comshowthreadphp1wf.jpg)

Thanks to ImageShack for Free Image Hosting (http://imageshack.us)

I still dont understand why they arent responding to clients. Maybe the original owners sold out or something? I know Matt used to respond here about anything regarding Site5 (others did too, but I dont remember their names)
If they choose suddenly to "not" respond here, I guess thats their right but you would think they would address issued in their own forum.
Just doesnt sound to me like its the same ownership. :confused:

...
I currently use 6 different resellers. Site5 used to be my #1. Now they are #4 (and I've decided to leave #5 and #6). So they're currently at the bottom of my list.
...

Just because you mentioned it, what are your top 4 hosts?

I still dont understand why they arent responding to clients. Maybe the original owners sold out or something? I know Matt used to respond here about anything regarding Site5 (others did too, but I dont remember their names)
If they choose suddenly to "not" respond here, I guess thats their right but you would think they would address issued in their own forum.
Just doesnt sound to me like its the same ownership. :confused:
Yeah, same feeling here. I'd love to wait to see if anything changes but I'm already migrating my accounts and giving Bliksemhosting a try. I wish I've made the right decision this time.

oh yeah? i would like to see THAT email. i come home to find
6 hours worth of "unreachable" emails in my inbox.

i got your "loose cord" here.

Here's the message. (Names removed to protect the embarrased.)

Hi,

The power cord of the machine was loose.

Should be ok now.

Take care!

Warm regards,

Xxxx X.
Customer Service
Site5 Internet Solutions, Inc.


Just to complete the story, we were finally told that the power supply went bad and that they had replaced it about 4:30 eastern Tuesday. Seems stable now.

Now we are just waiting for paperwork to come from Sonet7 and then it's bye-bye Site5!

WOw... thats abit worrying indeed.

I was going to sign up with them... will definatly re-think this one

WOw... thats abit worrying indeed.

I was going to sign up with them... will definatly re-think this one

with site5?
don't

Just because you mentioned it, what are your top 4 hosts?

Ok, for the record, here's a list of hosts I currently use in the order of my personal preference. From the list, I'm certain that as of TODAY, I'd like to continue using HOSTGATOR and RESELLERZOOM. These are all reseller accounts (usually the smallest reseller package)

1. HOSTGATOR.COM
2. RESELLERZOOM.COM
3. SITE5.COM (2 accounts)
4. BLIKSEMHOSTING.COM
5. EHOSTPROS.COM
6. MIDPHASE.COM (using THRILLHOST.COM)

I'm definitely leaving #5 and #6 and will have to leave #4 as it does not fit my needs. In the past, I've used HOSTDIME (> 2 years ago) and EASYHOSTSOLUTIONS (> 2 years ago)

It is utterly frustrating to start up with a host that has got nothing but great reviews and only end up downhill over time. I hope this vicious cycle ends. Meanwhile, I'm getting really good at moving from one host to the other.

And that's also the reason why I use so many different reseller accounts (don't keep all your eggs in one basket). Fortunately, my business model allows me to do it that way.

My choices for sign-up are usually based on research at WHT. You have to learn to read between the lines and also know what's important for you (it's different for each of us). Just signed up with SJRHOSTING and may try out SONET7.

Moving forward, I may get a 2nd reseller account with HOSTGATOR and another with RESELLERZOOM

My decisions for leaving are based on my experience, specially when they perfectly match recent posts at WHT.

That's the reason why I'm dropping 1 of my SITE5 reseller accounts and if things continue the way they're going, it's bye-bye SITE5 for me. For example, if I'm a SITE5 customer and everything's been A-OK, I wouldn't leave them. But most of the things I read in this thread, I've experienced myself.

Ok, for the record, here's a list of hosts I currently use in the order of my personal preference. From the list, I'm certain that as of TODAY, I'd like to continue using HOSTGATOR and RESELLERZOOM. These are all reseller accounts (usually the smallest reseller package)

1. HOSTGATOR.COM
2. RESELLERZOOM.COM
3. SITE5.COM (2 accounts)
4. BLIKSEMHOSTING.COM
5. EHOSTPROS.COM
6. MIDPHASE.COM (using THRILLHOST.COM)

I'm definitely leaving #5 and #6 and will have to leave #4 as it does not fit my needs. In the past, I've used HOSTDIME (> 2 years ago) and EASYHOSTSOLUTIONS (> 2 years ago)

It is utterly frustrating to start up with a host that has got nothing but great reviews and only end up downhill over time. I hope this vicious cycle ends. Meanwhile, I'm getting really good at moving from one host to the other.

And that's also the reason why I use so many different reseller accounts (don't keep all your eggs in one basket). Fortunately, my business model allows me to do it that way.

My choices for sign-up are usually based on research at WHT. You have to learn to read between the lines and also know what's important for you (it's different for each of us). Just signed up with SJRHOSTING and may try out SONET7.

Moving forward, I may get a 2nd reseller account with HOSTGATOR and another with RESELLERZOOM

My decisions for leaving are based on my experience, specially when they perfectly match recent posts at WHT.

That's the reason why I'm dropping 1 of my SITE5 reseller accounts and if things continue the way they're going, it's bye-bye SITE5 for me. For example, if I'm a SITE5 customer and everything's been A-OK, I wouldn't leave them. But most of the things I read in this thread, I've experienced myself.

It appears you have a very sensible business plan. WTG:agree: