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View Full Version : My experiences with - Rackspace - Rackshack - Eservers and FDCServers


seg fault
05-25-2002, 05:15 PM
Please note that the following is an account of my own personal experiences and is not biassed by other postings.

RACKSPACE – My initial dealings with Rackspace were fantastic. The sales staff really knew what they were talking about – deals could be made, plans were flexible and servers were configurable.

At the time I signed up with Rackspace, I had ordered a FreeBSD 4.2 server (4.4 was available at that stage, but not yet supported by Rackspace staff).

The server was available within 8 hours of signing my order form – very well configured. We immediately upgraded to 4.4-stable and disabled telnet etc. Gave the server a 48-hour run – got the loads up to 300+ and the server stayed online!

After many more tests, we found that this server was very robust and had excellent hardware.

The customer section (http://my.rackspace.com) is fantastic. IP’s are assigned in hours – customer support is tops+.

Rackspace’s network is extremely fast and well maintained. During the 6 months of service with Rackspace, we did receive around 4 notices for them working on the network. This affected our service only twice for a minimal amount of time.

The one problem I did find with Rackspace was that at one time our sshd failed to start, and we required a staff member to console in and restart the telnetd.

As we were running FBSD 4.4 – we were told they do not support this version of FreeBSD and would have to pay $75 per 30 mins for them to revert the server to 4.2 – it took them 2 hours to do this.

www.rackspace.com

RACKSHACK – Talk about instant activation! Upon signing up to rackshack, your server passwords are set on a pre-configured server while the IP is embedded in an email on-route to your inbox.

Customer support is not bad, but don’t expect them to do anything which may be construed as managed hosting. (custom configs etc)

I found their network to be very fast aside from the occasional lag spike (every 72 hours or so)

After our usual 48 hour test – the server was found to be stable.

Rackshack are cheap – they are definantly setting the benchmark for dedicated hosting prices. I do sometimes get the feeling their network is abused – I believe this is due to the high bandwidth allocations – but I have found response times to removing troubled customers to be improving.

Rackshack is definantly going to be around for awhile and will leave its mark in history.

www.rackshack.net

ESERVERS – I signed up for a FreeBSD server and had it only in just less than 2 weeks. The server was incorrectly configured – partitions messed up – packages incorrectly installed. So this gave us our first down time.

We advised the staff of this problem and gave explicit instructions on how to install FreeBSD (also told there was a hefty charge for the new install – although I believe we don’t have to pay it after providing a detailed report on the problems). The server was back up in 48 hours and was running great!

Usual 48 hour test showed this server was stable.

Network is often laggy and not quite as fast as rackshack and not nearly as good as rackspace.

Customer support is excellent – but be aware of hidden charges and ‘tricks’. First – when you are told you have 8 IP’s – you have only 5 working. When you get more IP’s they are free, but its costs you $5 per reverse DNS entry – we have a few IP’s and are currently arguing this issue BUT! You will always get a response to your queries in a reasonable time-frame and they are quite flexible – 100% SLA gives you peace of mind too

www.eservers.biz

FDCSERVERS – Signed up last week. Did some wheeling and dealing and got extra ram, better chip, no signup fee and a FreeBSD install. (Paid nearly a year in advanced).

The server was up and running in less than 24 hours.

Usual 48 hour test showed the server was stable.

The network is not redundant, but surprisingly fast. Had one or two lagspikes and latency is not quite as good as rackshack but better than eservers.

Customer support is great. Petr has a relaxed attitude to me, which is what I like. ICQ support while sometimes makes me wonder had proved instrumental in the signing up process. (great for making deals) – Additional IP’s were available on request, and reverse entries are free ;)

www.fdcservers.net

seg fault
05-25-2002, 05:22 PM
I am currently with Rackshack, eservers and FDCservers.

We chose to move away from rackspace as our needs changed - got hit by the inexpensive bandwidth bug :)

DEmeant0r
05-25-2002, 08:38 PM
I use to be with Rackshack, but I moved in 4 month's, now I'm with FDCservers, my experiences were also great, although they could do with more tech. support people. after a while I'm going to the win2k sector with Webauthorities, I'll tell you about the experiences when I get the server

smash
05-26-2002, 04:38 AM
Thanks for the interesting comments.

I was wondering, how do you test the stability of the servers?

Mxhub
05-26-2002, 08:36 AM
Indeed an interesting review. Care to share with us how you test the server stability?

Angel78
05-26-2002, 11:14 AM
Wow this is a good review :) thank you man :)

rally
05-26-2002, 12:54 PM
excellent review:)
In fact make this a benchmark thread on how to post reviews on webosts;)

ckpeter
05-26-2002, 01:06 PM
Thanks for the review.

If you could, please share with us how you stress test the servers.

Thanks,

Peter

seg fault
05-26-2002, 02:43 PM
What I usually do first - is a few download tests from the freebsd mirrors, aol.com, netscape and microsoft. When you do these sorts of tests - try to do them every couple of hours. With the fluctuations that can occur, you will get a pretty accurate idea of how fast or slow your connection can go.

Now for the stress test! A simple way to do a stress test is:
make -j50 buildworld

For an ongoing test, make -j4 buildworld - crontabbed to every 30 mins (just so they overlap and really stress out the server)

Screen a few programs, compile, download tonnes of stuff - this is key - you need to do everything in 48 hours relative to what you would make it do while its in your possession.

It is best to find out about hardware problems, poor network speeds and errorous server configurations within the first 24/48 hours of buying your server - rather than waiting for your customers to discover the problems for you.

blazenet
05-26-2002, 03:55 PM
Just curious, but what is "buildworld" exactly?

And what effect does it have to have 50 or 4 simultaneous processes against unlimited?

seg fault
05-26-2002, 04:29 PM
Buildworld builds the system from src

The difference between 50 processes and unlimited it that FreeBSD doesn't support unlimited. 50 is a good way to test the loads.

As with testing CPU stability, there are two good programs called CPUburn and crashme-2.4.

Crontabbing buildworld isn't the best way to do things, as the work directory gets deleted when it starts - so bad example on my behalf.

seg fault
06-19-2002, 04:56 AM
-- Deleted --

Posting follow-up next week

Review of serverbeach also

noti
06-19-2002, 12:00 PM
Originally posted by hosticle
I am currently with Rackshack, eservers and FDCservers.

We chose to move away from rackspace as our needs changed - got hit by the inexpensive bandwidth bug :)

wondering what kind of server are you having with rackshack? 1 2 get myself a stable one as well :)

StarGate
06-19-2002, 01:38 PM
Originally posted by noti


wondering what kind of server are you having with rackshack? 1 2 get myself a stable one as well :)

Do a search on them here, maybe you may 1 2 get yourself a stable one somewhere else ;)