I recently registered for the NEO reseller (hostingdepartment.net/reseller.html) plan from hostingdepartment.net. It is stated in their website that the server should be equipped with 2G RAM. However, in my cpanel I found that the server has only 1G Ram. So I submitted a support ticket and got this answer:

=====================
"The server has 2GB RAM, 1GB for main RAM & the other 1GB for backup RAM, hence theres 2GB of ram running but the other 1GB will only kick in once its needed."
=====================

I think it is a kind of cheating, because if what hostingdepartment.net does can be justified, every one can set up a server, install 128MB RAM, and put the rest (2048-128=) 1920 MB "Backup Ram" in their drawer, then tell his/her clients that the server has "2G RAM". Alternatively, one can install one Xeon processor in a server, and put another Xeon in his pocket as a "backup CPU", but still claiming that the server is a "DUAL Xeon" machine.

I would like other members of WHT to comment on this issue, and would certainly like to hear a more detailed explanation from the representatives of hostingdepartment.net (is it Craig?)

so even if its only backup ram it actually is running on only 1GB Ram...

It could be that some servers have hot swap RAM. Basically two blocks of RAM are written to at the same time so if the chip fails then it will failover. However not sure if they are using that

Can you copy and paste what's under Server Information?

See they are using liquidweb servers and the last time I check the 2.8 was just basic ram, nothing fancy.

should we include the backup RAM when we decribe the server config?

so even if its only backup ram it actually is running on only 1GB Ram...

hot swap RAM? that sounds new to me. Is it realized by software or hardware?


It could be that some servers have hot swap RAM. Basically two blocks of RAM are written to at the same time so if the chip fails then it will failover. However not sure if they are using that

sure, this is the screen capture:

http://static.flickr.com/45/151111487_bcbf17fbed_o.gif


Can you copy and paste what's under Server Information?

See they are using liquidweb servers and the last time I check the 2.8 was just basic ram, nothing fancy.

Very interesting, so I can actually say I have 20GB RAM+?
The DC I use probably stores at least 20GB RAM as backup for faulty ram.

Very interesting, so I can actually say I have 20GB RAM+?
The DC I use probably stores at least 20GB RAM as backup for faulty ram.

Actually, that's bytes - not kb or kB. Also, AFAIK, there's no such thing as "backup" or hot-swap RAM. Even if there was such an animal, then it would still register in the system.

Actually, that's bytes - not kb or kB.

What are you talking about?
I mentioned a theoretical amount in GB of total RAM a dc keeps in stock for faulty ram.

It is really interesting to know some thign about "1GB for backup RAM" !!.

Also I suppose they have H-Sphere based control panel which is based on per account basis and is not that users friendly , anyway its personal choice.

What are you talking about?
I mentioned a theoretical amount in GB of total RAM a dc keeps in stock for faulty ram.

I'm talking about the value used in the screenshot.

It is really interesting to know some thign about "1GB for backup RAM" !!.

Also I suppose they have H-Sphere based control panel which is based on per account basis and is not that users friendly , anyway its personal choice.

Nope - the screenshot was cPanel/WHM (taken from WHM). Also, I've never heard about "backup RAM" unless this is some new technology that I haven't heard about. Any RAM that is in the system, regardless of it's status, will register.

Nope - the screenshot was cPanel/WHM (taken from WHM). Also, I've never heard about "backup RAM" unless this is some new technology that I haven't heard about. Any RAM that is in the system, regardless of it's status, will register.

Exactly. It is false advertising, but if you aren't having any issues with the server I don't see it to be a problem only having 1 Gb of ram instead of 2 Gb. The only issue is that they told you line of BS.

definitely looks like cheating. backup ram, hahaha! fact is you have 1gb on the machine, with only 40mb or so remaining... i'm sure there would be some performance degradation with such little free ram...

with only 40mb or so remaining... i'm sure there would be some performance degradation with such little free ram...

You really have to look at the cache, the server could have plenty of ram left.

with only 40mb or so remaining... i'm sure there would be some performance degradation with such little free ram...
You are probably wrong here - there is a lot of cached data, so the effect should be minimal if noticable at all. Actually the usage looks OK to me, that server should run fine - looks like sufficient RAM to me.

Be careful when discussing this hostingdepartment.net you might just receive :gthumb:


From:lisa@hostingdepartment.net
Dear Sirs

This is regards to your comments that you made which we class as slander. You can expect a letter regards to this within 14 days from our solicitors, you must respond to this email within 72 hours & explain yourself. We will not tolerate your negative comments anymore.

Regards
Lisa Berry

They are fully cheating, that's why I asked for a screenshot before saying anything...

Now looking at it there is 1 GB of ram and 2 GB swap. That’s the normal setup for a 1 GB server as you always make the swap 2x the size of the ram.

I think when we build another machine we are going to install an extra 200GB hard drive and part it as swap... Then we can claim to have 200+Gb of ram :popcorn:

I also found another thing that does not look right, like why are they claiming to have been in the hosting business since 1998, but the domain was purchased in Oct 2005.

Be careful when discussing this hostingdepartment.net you might just receive :gthumb:

Now I am shaking in my boots.... I love seeing all these companies emailing people saying you better stop or we will come after for slander...

I'm talking about the value used in the screenshot.

Usually you will see the value in bytes (for example df, du, ls, etc'), so?

What's your point?

You are probably wrong here - there is a lot of cached data, so the effect should be minimal if noticable at all. Actually the usage looks OK to me, that server should run fine - looks like sufficient RAM to me.

Thank you :peace:.


Don't you just love it how all these hosts like to banter at other hosts, none of you know the full facts YET you all like to think you know the answers, OP, our staff explained to you how our RAM works, if you choose to believe it or not, I wont explain in this thread as there's no point, WHT hosts always think there right when there not.

WHT Hosts....
Do you know about our servers? NO
You heard one side of the story YET you think you know the answers, we are cheating lol, you are all drama queens, maybe you should all focus on your own companies before start giving the negative comments, its so pathetic....& you call yourselves business men.

Do half of you even know what your servers look like?, can you visit your servers every day?, I wouldnt think so, some of you are that far up your own arses its unbelievable.

OP, Your welcome to visit our datacenter & I will personally show you our servers & what they all have (specs), I have just come back from the USA just a few hours ago but will go again if needed, if your based in the UK your welcome to visit two of our DC locations.

Duport..... The letter was sent today, you should expect it tomorrow or the day after, tell us what you think then, we are not just a hosting company, we also run a solicitors firm.

Now, I will not continue in this thread, if you want to keep acting like kids please post, this just shows your mentality. We are a professional company & that is how we will act, nothing more NOTHING LESS.

Goodday

WHT Hosts....
Do you know about our servers? NO
You heard one side of the story YET you think you know the answers, we are cheating lol, you are all drama queens, maybe you should all focus on your own companies before start giving the negative comments, its so pathetic....& you call yourselves business men.
Maybe, just maybe, you should look at your own posts, your own participation on WHT and your own attitude before calling everyone else out.

Do half of you even know what your servers look like?, can you visit your servers every day?, I wouldnt think so, some of you are that far up your own arses its unbelievable.
I would imagine many reps from hosting companies know what their servers look like, wht users or not.

Instead of ranting, why do you not take this as an opportunity to show that your company's owner(s) are not erratic people that will log on to forums and blanket-insult anyone/everyone who visits the forum?

The topic starter is/was a customer of yours. He expressed a genuine concern.

Simon

Maybe, just maybe, you should look at your own posts, your own participation on WHT and your own attitude before calling everyone else out.


I would imagine many reps from hosting companies know what their servers look like, wht users or not.

Instead of ranting, why do you not take this as an opportunity to show that your company's owner(s) are not erratic people that will log on to forums and blanket-insult anyone/everyone who visits the forum?

The topic starter is/was a customer of yours. He expressed a genuine concern.

Simon

Just because I have 120 + posts, does that make me not welcome on WHT, I cant bring my point across, your always right?, come on.... I am angry by the posts as people are assuming there right which there not, you should read the thread.

Who have I insulted?, the only person insulted here is me which isnt right. I will NOT post information which is confidential to us & the client, maybe thats how you work but it certainly isn't how I work. You expect me to give information on this topic?, forget it. I will not discuss support aspects on my company on a forum, I am a professional, I will gladly or any of my staff talk to the OP via email/phone or any other 1''2''1 means.

Again, I have answered your question & for me, this is the end. OP if you want to talk please contact us, I will not continue in any involvement in this petty thread!. Its disgusting on how hosts treat hosts, this is why most don't succeed, you all remind me of my grandma, she also likes to gossip.

ahh, professionalism at its best. hdcraig, you've done a hell of a job showing us just exactly your company's management's mindset is. thanks for that :) while your'e at it, maybe go visit that data center you can actually go to and install the advertized amount of RAM in it

Just because I have 120 + posts, does that make me not welcome on WHT, I cant bring my point across, your always right?, come on.... I am angry by the posts as people are assuming there right which there not, you should read the thread.
Who mentioned your 120 posts? Not me, that's for sure. Don't put words in my mouth.

My point is that you blanket-insult "wht hosts" yet you yourself are a member of this forum and represent a hosting company, making yourself a member of the group you are insulting.


Who have I insulted?, the only person insulted here is me which isnt right. I will NOT post information which is confidential to us & the client
You already did discuss it in public. Most specifically discussing apparent legal action in this very thread.

Out of interest: What is the name of the law firm you own? I'd love to know how a law firm came to direct their attention to the hosting industry. Not to say it wouldn't be a good combination. Most lawyers are professional, courteous to a fault and have superb communication skills. Three attributes that would take them far in the hosting industry.

Simon

HDCraig

Maybe you could set the record straight about why you advertise 2GB of ram in your servers but only have 1GB?

That would show professionalism over lashing out at other members of the forums.

Duport..... The letter was sent today, you should expect it tomorrow or the day after, tell us what you think then, we are not just a hosting company, we also run a solicitors firm.

I don't, but surely being such knowledgable people you would be sending a letter regarding a case of libel (as defined below):

li·bel (lī'bəl)
n.

A false publication, as in writing, print, signs, or pictures, that damages a person's reputation.

and not slander which is defined as:

slan·der (slăn'dər)
n.
Law. Oral communication of false statements injurious to a person's reputation.

Elementary error for a solicitor isn't it?? :confused:

I believe it is regarding the comments I made in this topic

http://freewebspace.net/forums/showthread.php?t=2164386

I believe it is regarding the comments I made in this topic

http://freewebspace.net/forums/showthread.php?t=2164386

Well if they want to sue, it should be for libel and not slander ... terms a solicitors company should know.

In any case are HD attempting the CIHost path to popularity? :smash:

Edit: Just read your thread - only reaction to Craig's responses -> :confused:

See the problem here is your customer came to WHT to ask a question, which he was concerned about. It also shows that who ever works for you knows nothing about RAM, as there is no such ram available like your tech told him.

See physical ram and swap ram are not the same.

See your support people told him this:
=====================
"The server has 2GB RAM, 1GB for main RAM & the other 1GB for backup RAM, hence theres 2GB of ram running but the other 1GB will only kick in once its needed."
=====================

Now I think many of us web host who have servers said what in the world is that tech talking about. I even asked the client to take a screenshot just to see if he was looking at it correctly before saying your host is cheating you.

Then I said yep, he’s reading it correctly the page correctly and that your company lied to him about the ram. Basically your business is a fraud and you should be lucky that the client does not turn you in for false advertising, which your site clearly states on your site that your servers have 2GB of ram. ( it should say something like this 1GB ram and 2GB of swap ram )

Thank you :peace:.
WHT Hosts....
Do you know about our servers? NO
You heard one side of the story YET you think you know the answers, we are cheating lol, you are all drama queens, maybe you should all focus on your own companies before start giving the negative comments, its so pathetic....& you call yourselves business men.


Well we know about the server you place him on, as there’s a screenshot.

Thank you :peace:.
Do half of you even know what your servers look like?, can you visit your servers every day?, I wouldnt think so, some of you are that far up your own arses its unbelievable.
Goodday

Yes I know what my servers look like as I installed them in the datacenter.

Also I could care less if you had 10000 posts or 1 post, I always give the host a chance to give their side. But after seeing the screenshot it’s very clear that you are not running a clean business. Now this other post things are looking even fishier….

I would move out as fast as possible from the hosts like that. It's really suck to cheat customers.

HDCraig, can you show us where you find out the technology you are using on your servers? I believe many hosts here can say thanks to you

I recently registered for the NEO reseller (hostingdepartment.net/reseller.html) plan from hostingdepartment.net. It is stated in their website that the server should be equipped with 2G RAM. However, in my cpanel I found that the server has only 1G Ram. So I submitted a support ticket and got this answer:

=====================
"The server has 2GB RAM, 1GB for main RAM & the other 1GB for backup RAM, hence theres 2GB of ram running but the other 1GB will only kick in once its needed."
=====================

I think it is a kind of cheating, because if what hostingdepartment.net does can be justified, every one can set up a server, install 128MB RAM, and put the rest (2048-128=) 1920 MB "Backup Ram" in their drawer, then tell his/her clients that the server has "2G RAM". Alternatively, one can install one Xeon processor in a server, and put another Xeon in his pocket as a "backup CPU", but still claiming that the server is a "DUAL Xeon" machine.

I would like other members of WHT to comment on this issue, and would certainly like to hear a more detailed explanation from the representatives of hostingdepartment.net (is it Craig?)

Yep, they only have 1GB RAM. Should have just come clean rather than crafting an excuse like that.

what I want to say is: As a current customer of hostingdepartment.net, I am really disappointed by Craig's response. I am lucky that I did not pay for the 1-year plan.

The server itself (uptime, CPU load, etc) is ok, but their false advertisement really makes me feel being cheated......

sehheister,

Did you contact hostingdepartment already as they mentioned?

He asked you to contact him to solve your problem. We already know your problem. Please contact them if you want to solve it otherwise, move on.


Thanks.

The server has only 1GB of RAM as per the ScreenShot. You should move out asap and ask for a refund (service not same as advertised).

i have an idea.

craig, i live in london, and would love a tour of your fantastic data center to put the record straight. give me a formal invite, show me around, i'll post in this thread to put your company's reputation on these (quite important) boards straight again.

how's that?

I doubt he wants to give you an invitation :D

what is "backup Ram" on earth?

i have an idea.

craig, i live in london, and would love a tour of your fantastic data center to put the record straight. give me a formal invite, show me around, i'll post in this thread to put your company's reputation on these (quite important) boards straight again.

how's that?

@Net, no, the client hasnt even contacted us.

My company's reputation is fine thank you, 95% of our clients come direct from search engines & a thread like this doesn't bother me in the slightest, maybe you or others rely on forums for client's... I don't.

The screen shots do show 1GB, am not saying it doesn't but you don't see whats in the background & I don't need to explain it to any of you, I will talk to the client about how it has 2GB but I wont explain to any of you as I don't need too. In fact why is this thread even open?, its not going anywhere lol.

Think what you like, now I have work to do, am a very busy man.


:lovewht: :lovewht: :lovewht: :lovewht:

Great business attitude! Keep up the good work Craig.

:smash:

@Net, no, the client hasnt even contacted us.

[SIZE=2][SIZE=1]My company's reputation is fine thank you, 95% of our clients come direct from search engines & a thread like this doesn't bother me in the slightest, maybe you or others rely on forums for client's... I don't.


I would certainly be concerned about this thread because sooner or later potential customers are going to see this when they search your company name in any Search Engine

It's funny that you havd chosen to stone-wall the questions rather than address them upfront, honestly. With this attitude, any client reading this thread is going to think twice about you and your company,

If you simply addressed the accusation honestly, you could have turned this thread into some positive publicity...

@Net, no, the client hasnt even contacted us.
I guess chamelion is not your customer, but he's asking for an invitation to your datacenter, so you can show him your technology. By that way, I am sure many hosts will say sorry because they havent updated, and say thank you for new information :) Also, it proves you are not cheating customers

the thing now is you want to invite chamelion or not :)

Your welcome to visit our datacenter & I will personally show you our servers & what they all have (specs),


And now he puts his tail between his legs when somebody decides to take him up on it.

I will give Craig this much, it does not matter much what anybody says on this thread. It is Craigs own posts that prove him to be a complete fool.

Good lord.. I am safe, I was at one point of time thinking to try them out..

My 2c:

Am not seeing any professional behavior from HD, rather other hosts or people replying on this thread are really behaving very decently (I have been witness to such threads in past)

That solicitor threat/comment was hilarious; A solicitor firm does not know difference between Libel & Slander LOL

My company's reputation is fine thank you, 95% of our clients come direct from search engines & a thread like this doesn't bother me in the slightest, maybe you or others rely on forums for client's... I don't.

Agree search engines are prime source, but they do refer to forums like WHT only. WHT has PR of 8, wherein your site has mere PR of 3. BTW if you search google with some keywords like review, reseller etc WHT comes on top:
Google search result (http://www.google.com/search?hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&q=hostingdepartment+reseller+review&btnG=Search&meta=)

So you have attitude issue, so much of self pride is not good for health either..For sure your behavior and attitude demonstrates kiddish attitude.

I would certainly be concerned about this thread because sooner or later potential customers are going to see this when they search your company name in any Search Engine

It's funny that you havd chosen to stone-wall the questions rather than address them upfront, honestly. With this attitude, any client reading this thread is going to think twice about you and your company,

If you simply addressed the accusation honestly, you could have turned this thread into some positive publicity...

I will talk to the client one to one, not on a public forum, I dont run my company that way, there isnt any need for me to talk about it, I know am right even if you dont think so.

@ Dave B, I will not have him visit our locations after the way he spoke. It was directed at the OP not anyone else.

Again where is this thread going?, I have explained to the OP which he/she hasnt even contacted us.

OP please contact me: Click Here (craig@hostingdepartment.net) otherwise I would like the thread closed as it isnt going anywhere.

Thank you.

I would like the thread closed


I guess your folks never taught you that you do not always get what you want. Same can be said for posters of this thread that want the truth.

I will talk to the client one to one, not on a public forum, I dont run my company that way, there isnt any need for me to talk about it, I know am right even if you dont think so.

@ Dave B, I will not have him visit our locations after the way he spoke. It was directed at the OP not anyone else.

Again where is this thread going?, I have explained to the OP which he/she hasnt even contacted us.

OP please contact me: Click Here (craig@hostingdepartment.net) otherwise I would like the thread closed as it isnt going anywhere.

Thank you.

BTW: OP posted this ssue at public forum and even as probable client, people would like to understand the whole issue.

Even you as hosting company have got number of people joining you through these forums.

I think thread is going in right direction, i.e. to reveal the truth :smash:

In case if you have any issue with this thread, you can use this : http://www.webhostingtalk.com/report.php?p=3886410

. . . @ Dave B, I will not have him visit our locations after the way he spoke. It was directed at the OP not anyone else.
I don't see an issue with someone from this thread expressing an interest to take you up on an offer to physically inspect the 2GB RAM setup you have. Win them over, instead of running away.

HDCraig, even though you claim 90% or whatever of your clients find you through search engines, lets hope those same 90% can click on the remaining results in the search engine that link to the complaint threads here.

with your crap attitude, i guarantee you're going to lose some clients. maybe not today, maybe not a week. but this is survival of the fittest, and in a customer service oriented field fittest means helpful, kind, respectful. all qualities you very evidently don't possess.

i'd find a new day job and start saving up for a rainy day. or get a job at that law firm you keep talking of. at least there you can be hated, and its just part of the job.

craig, I did contacted your tech support staff before, and that "backup RAM" answer was from them.

I am not sure whether we really need to "solve" this privately (and I cannot figure out what "solve" means? it seems that the company is not going to install another 1G ram in the server, but keep arguing with me the server already has 2G Ram, even in 1-2-1 messages). If you feel your technical support staff's answer is justifiable. we don't really need to discuss any further. We simply don't share common grounds on what "RAM" is, what "Backup RAM" is, etc. If that is so complicated, how can you expect me to explain this "2G RAM-->1G RAM" issue to my innocent clients? I am a tech person and know much about server, but my clients don't. What they know is to upload a PHP prober (of course the script is not written by them! it's downloaded from internet somewhere ) by FTP to their account and inspect the server config. What they will see is 1G RAM, that is it. No matter how I and you explain, they are going to only trust their eyes.

And reading the post about your threat to sue someone in this forum, I really do not want to disclose myself so that you can sue me later. In addition, I began to feel worried that you may charge my credit card a million dollar for "revenge".

I feel extremely disappointed at your company, and your attitude in dealing with customer complaints. I simply want to quit your company asap. I will quit automatically after one month service (since I had paid for it, and don't want to take a trouble to get the refund). It is ok for me to pay a few dollars to buy this valuable lesson.

Good luck with your business, hostingdepartment.net. and good bye.

:lovewht:

@Net, no, the client hasnt even contacted us.

My company's reputation is fine thank you, 95% of our clients come direct from search engines & a thread like this doesn't bother me in the slightest, maybe you or others rely on forums for client's... I don't.

The screen shots do show 1GB, am not saying it doesn't but you don't see whats in the background & I don't need to explain it to any of you, I will talk to the client about how it has 2GB but I wont explain to any of you as I don't need too. In fact why is this thread even open?, its not going anywhere lol.

Think what you like, now I have work to do, am a very busy man.


:lovewht: :lovewht: :lovewht: :lovewht:

HDCraig, even though you claim 90% or whatever of your clients find you through search engines, lets hope those same 90% can click on the remaining results in the search engine that link to the complaint threads here.


Do agree! That reminds me of a old thread on a company called ddihost.. you search google (http://www.google.com/search?hs=m9t&hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&q=ddihost&btnG=Search&meta=)and see what you are going to discover:peace:

wow, look what i found! 5 year projections of the company!!

http://i4.tinypic.com/10gk1kz.jpg

I work in the computer hardware industry testing my company's hardware in the latest and greatest servers designed by the big players in the computer industry. I personally have never heard of a back up ram feature. But since I am here to learn I would hope I can get an answer to this question? To the hosting company with the backup ram: Please provide the make and model number of the server or if you built it yourself, the make and model number of the motherboard so we can look up this feature on the manufacturers website? I would like to see how this works myself. Just a thought......

Do agree! That reminds me of a old thread on a company called ddihost.. you search google (http://www.google.com/search?hs=m9t&hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&q=ddihost&btnG=Search&meta=)and see what you are going to discover:peace:


From the looks of things Larry is looking for a new group of victims.

Wow, some people never learn.

Best way to get this thread closed, is to just answer the question publicly. If you're lying, you're lying. It's not gonna hurt anymore to admit it than it would to keep living the lie.

I don't understand how people who keep avoiding their own problems are gonna sit there and say "I want this thread closed because it's not going anywhere". It's not going anywhere because you're not explaining anything.

You bicker and moan about not being able to tell your side without people being harsh at you??? Well, you haven't even told your side.

There is no such thing as Backup Ram BrilliantHosts, unless they have a robot that will automatically open the server and install the extra ram if it detected that it is out of Ram.

Craig, your client contacted your support and he already got the answer. The best thing you can do is just install the extra ram so it will show them that it is 2GB Ram and move on.

I remember when I ran a computer hardware business in 1998 and I assembled computers, we can't explain our technical words to the client, we need to use words that they can understand, like PC = Computer, Ram = Memory, etc...

We can't be a perfect host always. We made mistake and it is ok to learn. It is ok to admit mistakes.

I like my DataCenter provider, when I noticed that my Harddrive is not configured to run as SATA, I emailed them and they admit and configure the kernel to work with the hardware.

They are honest to me. I like that. Hope this will help you.


I work in the computer hardware industry testing my company's hardware in the latest and greatest servers designed by the big players in the computer industry. I personally have never heard of a back up ram feature. But since I am here to learn I would hope I can get an answer to this question? To the hosting company with the backup ram: Please provide the make and model number of the server or if you built it yourself, the make and model number of the motherboard so we can look up this feature on the manufacturers website? I would like to see how this works myself. Just a thought......

There is no such thing as Backup Ram BrilliantHosts, unless they have a robot that will automatically open the server and install the extra ram if it detected that it is out of Ram.

Net,

I know, I was being sarcastic. Sorry if it wasn't apparent. :laugh:

Be careful when discussing this hostingdepartment.net you might just receive :gthumb:

From:lisa@hostingdepartment.net
Dear Sirs

This is regards to your comments that you made which we class as slander. You can expect a letter regards to this within 14 days from our solicitors, you must respond to this email within 72 hours & explain yourself. We will not tolerate your negative comments anymore.

Regards
Lisa Berry

hahahaha. That email just made my night better. What a laugh!

I don't see an issue with someone from this thread expressing an interest to take you up on an offer to physically inspect the 2GB RAM setup you have. Win them over, instead of running away.

I have nothing to prove to you or anyone else.

The issue has now been corrected, we did make a mistake, we thought the client was on one of our backup system servers but in fact he/she was on our NAC server, indeed we did make a mistake & that mistake has been corrected. There is a system called backup ram, now most of you wont know how that works as we created the system within our UK locations, we have been using this system for about 4 months now with great success, basically what happens is that there is 2/3/4/5/6GB etc of ram within the system but only 1GB will register, once the RAM has reached a certain level the backup kicks in automatically, now I won explain how it fully works as its our system & ours it will remain.

As we made this mistake which was a geniun mistake we added a further 1GB of RAM today on that server, if we make mistakes which we all do we will own up to them & try to correct it the best we can.

The client has been talking to Paul & from I can see he/she is happy now, I think the OP will update the thread soon but that is up to OP. We are a genuine company & not trying to mislead anyone, our clients know that we are a good host & thats why they stick with us, sure.... we cant please all clients, we can only do the best we can.

I apologise if anyone found my comments to be harsh which I didn't intend them to be. The client will also have a free month for our mistake, again I apologise about this & we have now resolved the issue.

If anyone has any further comments please do add your thoughts. :)

sounds like the stupidest idea to me. this backup ram. why not just register all your ram, prevent the overhead of needing to "Activate" the other ram when the registered ram runs out. also prevent threads like this that absolutely scar your reputation, and will remain in the archives as one of the largest mismanagements and mistakes that hostingdepartment made.

sounds like you got scolded by some superiors and now your'e back sucking up, trying to rebuild your reputation. sorry dude, google's already found this thread.


thread conclusion: please do full research on company, including attitudes of the staff, before choosing a web host. beware of backup ram ;)

sounds like the stupidest idea to me. this backup ram. why not just register all your ram, prevent the overhead of needing to "Activate" the other ram when the registered ram runs out. also prevent threads like this that absolutely scar your reputation, and will remain in the archives as one of the largest mismanagements and mistakes that hostingdepartment made.

sounds like you got scolded by some superiors and now your'e back sucking up, trying to rebuild your reputation. sorry dude, google's already found this thread.


thread conclusion: please do full research on company, including attitudes of the staff, before choosing a web host. beware of backup ram ;)

I will not comment on your comments but I will say, our reputation will not be damaged based on this thread, it was a genuine mistake which we fixed :).

I still don't get the concept of Backup RAM. I will try to look into this, do you have any links pointing to companies that offer such server setup? Or link to motherboard specs that support this so called "backup RAM" ?

Not to mention what the point of backup ram is hahaha! best thread of 2006 so far.

I still don't get the concept of Backup RAM. I will try to look into this, do you have any links pointing to companies that offer such server setup? Or link to motherboard specs that support this so called "backup RAM" ?

As stated, we created this system after months & months & many hours of programming the software, any mother/main board will work as long as it supports upto 4GB of RAM. I wont go into detail but we may offer this software in the near future but there are still a few things we need to add to it. Most of you wont understand the concept into this but let me say, it will be the best thing on the market for server owners, the software will also allow you to create virtual RAM which will act as normal RAM.

It sounds like marketing hype to the uninformed if you ask me. It makes no sense to me why you would have a stick of memory just sitting there and not being used but it is ready just in case you need it? Please tell me what advantage that would have over just having the RAM installed and active/in use? How would it benefit the end user such as myself? Or even better, how does it benefit you the reseller/owner of the system?

In order to do this it means they have had to reprogram the system BIOS. I really cannot fathom a system/motherboard manufacturer that would give away the source code to their BIOS in order to allow these guys to re-program the way the system accesses it. Or are they re-programming the memory controller chip? Personally, I cannot see this being done without physically modifying the hardware.

All of this is just my opinion.

It sounds like marketing hype to the uninformed if you ask me. It makes no sense to me why you would have a stick of memory just sitting there and not being used but it is ready just in case you need it? Please tell me what advantage that would have over just having the RAM installed and active/in use? How would it benefit the end user such as myself? Or even better, how does it benefit you the reseller/owner of the system?

In order to do this it means they have had to reprogram the system BIOS. I really cannot fathom a system/motherboard manufacturer that would give away the source code to their BIOS in order to allow these guys to re-program the way the system accesses it. Or are they re-programming the memory controller chip? Personally, I cannot see this being done without physically modifying the hardware.

All of this is just my opinion.

Hi

The software can be used in many ways, IE the backup system, it might seem funny but it does allow it, I understand your question ''Why would you want to do this, why not just have it show that you have 2GB of RAM & so on''. Well its there if needed & thats why it doesnt show the 2GB on some of our systems as we are testing, the software fully works but we still like to run the different settings, also say you have 3GB of RAM & you start to get high memory usage, the software allows you to create virtual RAM which acts as normal RAM & works like normal RAM, it will also register in WHM if required or any other server information script.

HDCraig, there are other names for what you're describing.

"swap"
"paging file"

i can picture how popular your product would be if you sell it as described.

"buy our software now!! For only $99 per month, you can make your clients think that you have LESS ram than you actually do! Spend only $150 extra on RAM that isn't visible to everyone! It just sits there! Make your order now though, this product is HOT and soon all your competitors will be advertizing and showing less RAM on their control panels than they actually have!"


As stated, we created this system after months & months & many hours of programming the software, any mother/main board will work as long as it supports upto 4GB of RAM. I wont go into detail but we may offer this software in the near future but there are still a few things we need to add to it. Most of you wont understand the concept into this but let me say, it will be the best thing on the market for server owners, the software will also allow you to create virtual RAM which will act as normal RAM.

just a suggestion. maybe spend less time on innovating useless products, and more time training staff politeness and respect, but most of all, humbleness.

HDCraig, there are other names for what you're describing.

"swap"
"paging file"

i can picture how popular your product would be if you sell it as described.

"buy our software now!! For only $99 per month, you can make your clients think that you have LESS ram than you actually do! Spend only $150 extra on RAM that isn't visible to everyone! It just sits there! Make your order now though, this product is HOT and soon all your competitors will be advertizing and showing less RAM on their control panels than they actually have!"


just a suggestion. maybe spend less time on innovating useless products, and more time training staff politeness and respect, but most of all, humbleness.

Again, I will not comment on your comments regards to the software, for one, you dont know how our service is, you have never tried it so dont comment on things you dont know about, I could posts MANY VERY GOOD reviews on our support but our rep will rise above this thread. It seems your always looking to create anger which I will not drop to the same level. The software is just for us, I said we may bring it out, maybe read & understand what is being said before you make a comment.

Anyway the issue has been sorted regards to the RAM, the client is happy from what I can see. As this issue has been sorted I will now not continue to discuss anything in this thread. Thanks to all member who made VALUED comments within this thread which helped the OP.

you just commented on my comments...
:)

anyway, i'm done with this thread. i'm sure its served its purpose to show the inner workings of your company as well as a personal glimpse as to the kind of support you offer. spending more time on this thread is a waste.

best of luck hostingdept.

The software can be used in many ways, IE the backup system, it might seem funny but it does allow it, I understand your question ''Why would you want to do this, why not just have it show that you have 2GB of RAM & so on''. Well its there if needed & thats why it doesnt show the 2GB on some of our systems as we are testing, the software fully works but we still like to run the different settings, also say you have 3GB of RAM & you start to get high memory usage, the software allows you to create virtual RAM which acts as normal RAM & works like normal RAM, it will also register in WHM if required or any other server information script.

HD Craig,

I am not looking to put you or any one else down or anything like that. But you have to admit you did not answer my specific questions. You basically just danced around them. I am going to number each question below. I would appreciate very specific and detailed answers dealing directly towards (and not around) my specific questions. BTW, these are the exact same questions I asked earlier that I feel were not answered here.

1. Please tell me what advantage that would have over just having the RAM installed and active/in use?

2. How would it benefit the end user such as myself?

3. Or even better, how does it benefit you the reseller/owner of the system?

These are specific questions that I would appreciate specific answers to.

HD Craig,
Questions


Hi

Please PM me & I will gladly tell you :), I will not discuss anything else in this thread now as there isnt anything else to talk about.

Again:

Anyway the issue has been sorted regards to the RAM, the client is happy from what I can see. As this issue has been sorted I will now not continue to discuss anything in this thread. Thanks to all member who made VALUED comments within this thread which helped the OP.

I am posting only for technical reasons, don't care to be involved with the whole debate going on here.

There is such a thing as "backup ram" A number of Dell rackmount servers have a seperate bank that can be used for failover if the main bank were to go bad, in essense "hot spare" RAM.

If you think I am just full of it, feel free to see the magazine review here:
http://www.networkcomputing.com/1319/1319f2.html

It is the PowerEdge 6650 model, but quite a few other models also have this feature.

I have no idea how it would be done at os level software at all, this is BIOS level stuff.

Hi

Please PM me & I will gladly tell you :), I will not discuss anything else in this thread now as there isnt anything else to talk about.

Again:

Anyway the issue has been sorted regards to the RAM, the client is happy from what I can see. As this issue has been sorted I will now not continue to discuss anything in this thread. Thanks to all member who made VALUED comments within this thread which helped the OP.

Why not post it here? I might be interested in knowing as well. Especially now you have your reseller vs reseller service out.

Why not post it here? I might be interested in knowing as well. Especially now you have your reseller vs reseller service out.

Agree, why not post it here!!

I can simply see few things,
- You have major attitude issue iced with high ego,
- at start your behavior was kiddish,
- you showed no respect to WHT and the forum members,
- you were choosing your own options to reply, without showing any concern to real issue
- You were hiding or confusing people on important issues

Its only when forum members mounted pressure on you, you came with your tail waging between the legs.

With all this, its highly unlikely that you can provide a decent support understanding client's issue. You might sustain your business with low cost hosting... but in long run whats imortant is the attitude and courtsey that you lack completely.

Wish you all the best and signing off!

There is such a thing as "backup ram" A number of Dell rackmount servers have a seperate bank that can be used for failover if the main bank were to go bad, in essense "hot spare" RAM.

JodoHost:
This is certainly a known feature of high end servers. It is a common practice to provide redundant and hot replaceable FRU's. They did not call it "Backup RAM" in the article you referenced. I think the term "Hot Spare" is the better description.

It certainly is not the same thing as HDCraig is describing to us though. HDCraig is describing having extra RAM that will can be added if more is needed.

I have no idea how it would be done at os level software at all, this is BIOS level stuff.

I agree with this completely. It has to be done at the BIOS level. And would probably require a special hardware configuration to support it as well. If it were done at the OS level it would be considered swap space or paging on the hard disk. The OS cannot control the memory in the way HDCraig describes.

We all know what's happening here. No need to drag it out and continually keep beating the dead horse.

Not to mention what the point of backup ram is hahaha! best thread of 2006 so far.

Ha, exactly what I was thinking. WTF is the point of having backup RAM?? I think just maybe that is why it has not been invented or ever used yet!! It is pointless!

We all know what's happening here. No need to drag it out and continually keep beating the dead horse.

I actually enjoy watching this car crash in slow motion - have you ever seen the UK sitcom "The Office"?

My lawyer always advices me if I cannot backup my argument with evidence I should keep my mouth shut.

:rofl:

I would like to provide an update about this incident.

I re-opened the closed support ticket earlier yesterday to request a more detailed explanation. Paul of hostingdepartment.net replied my ticket and acknowledged that they had made a mistake: (here is his reply)
-------------------------------------
I do apologise about this, after looking into your case it does seem we placed you on a server with 1GB of ram, this was caused by a error on our part which we do apologise for. We manage over 16 servers that we own & 7 of them do have a system in place that we created that if the current RAM fall's below a certain amount it automatically adds a further 1GB, many people haven't heard of this as we created the system & is used in all of our UK datacenters but it does seem you where placed on our NAC server which does have 1GB & the backup system isn't in place on that server. As this error was on our part you have the option to move to another server with 2GB of RAM or we can add a further 1GB of RAM to the current server, we will also give you 1 free month, if your still not happy we will refund you your first months payment even though you have passed our guarantee mark. We are a genuine company & not out to mislead anyone, if we made a mistake we will own up to it & try our best to correct that issue. Please let me know how you wish to continue.
-------------------------------------------

In this case, I replied to Paul and chose to stay in the company, as I think they have learnt the lesson and are moving towards to right direction. A few hours later, their support staff added 1G Ram to the server, so now you can see there are 2G physical RAM in the server:

http://static.flickr.com/45/153028589_826684edb0_o.gif

I still don't understand the whole concept of "backup RAM". Technically it sounds *rubbish* and it serves no *good* business purpose.

Why will I need such a system? I don't see how it improves the server performance? Why delay the second RAM registration into the system, why not do this during boot up? We have something called as "swap" or "page memory" as a fall back just in case our memory requirements go beyond the available RAM in the system.

I still don't understand the whole concept of "backup RAM". Technically it sounds *rubbish* and it serves no *good* business purpose.

Why will I need such a system? I don't see how it improves the server performance? Why delay the second RAM registration into the system, why not do this during boot up? We have something called as "swap" or "page memory" as a fall back just in case our memory requirements go beyond the available RAM in the system.Is it possible to beat a dead horse until it actually dies again? Apparently so. I think there is enough information in this thread for people to either believe or disbelieve the technical possibility/credibility/existence of such technology, and for them to either see or disagree with its logical business value or lack thereof if they do believe it exists. Either way, I think the horse died twice already and we don't need it to be beaten again.

Though I won't bother arguing whether this application exists (because I don't really care), I do have to ask the rhetorical question "When did serving no good business purpose stop the bad ideas from flowing and even being worked on?"

Thanks for the advice, and for clarefication.

I think that not a way to deal biz


what do u think

Be careful when discussing this hostingdepartment.net you might just receive :gthumb:

From:lisa@hostingdepartment.net
Dear Sirs

This is regards to your comments that you made which we class as slander. You can expect a letter regards to this within 14 days from our solicitors, you must respond to this email within 72 hours & explain yourself. We will not tolerate your negative comments anymore.

Regards
Lisa Berry



I have received a similar shortcut letter of threat too in another forum :D I just laughed at it.. Its his way to defend himself when he is getting hammered. Very unprofessional. This message was back in May 13 2006 and I never heard from Barry or Berry who ever he is ;)

Hi

You can expect a detailed email from us within the week & also from Berry & Son Law.

There isnt any need to reply to this PM, all details will be in the email & then a letter.

Cant wait ;)

Great... should be tomorrow. I cant seem to access your site.... now thats a shame :lol:.

Talk soon!.

Coz your banned :lol: 84.71.25.170 Resolves To: user-2474.wfd83a.dsl.pol.co.uk

See ya

Zac

Just for the record I did PM HDCraig yesterday and he has not replied to me yet. Not that I expected him to..........

Craig isn't a bad guy. He's just got a severe case of the "foot in mouth" disease.

And no, I don't know him personally or professionally.

Though just by reading this thread and a few of his other replied-to threads.. I see he has a bad habit of lashing out at people for no particular freakin reason. I think he'd be a little better off not even replying to threads, then replying at all if he's gonna keep demeaning his own clients and other forum members.

I think that not a way to deal biz
Of course it's not how you should conduct yourself in a public forum. Some hosts never learn, and end up storming off forums like WHT, in a huff. If they used some wisdom and intellect, forums like WHT can be your best friend. :)

There is no such thing as Backup Ram BrilliantHosts, unless they have a robot that will automatically open the server and install the extra ram if it detected that it is out of Ram.

I have to politely disagree. I have spare 1 gig DIMMS sitting on a shelf. Therefore.....BACKUP RAM. :rofl:

It is good that they were able to solved the problem and fixed it for you.

Now, you can enjoy again your server :-)


I would like to provide an update about this incident.

I re-opened the closed support ticket earlier yesterday to request a more detailed explanation. Paul of hostingdepartment.net replied my ticket and acknowledged that they had made a mistake: (here is his reply)
-------------------------------------
I do apologise about this, after looking into your case it does seem we placed you on a server with 1GB of ram, this was caused by a error on our part which we do apologise for. We manage over 16 servers that we own & 7 of them do have a system in place that we created that if the current RAM fall's below a certain amount it automatically adds a further 1GB, many people haven't heard of this as we created the system & is used in all of our UK datacenters but it does seem you where placed on our NAC server which does have 1GB & the backup system isn't in place on that server. As this error was on our part you have the option to move to another server with 2GB of RAM or we can add a further 1GB of RAM to the current server, we will also give you 1 free month, if your still not happy we will refund you your first months payment even though you have passed our guarantee mark. We are a genuine company & not out to mislead anyone, if we made a mistake we will own up to it & try our best to correct that issue. Please let me know how you wish to continue.
-------------------------------------------

In this case, I replied to Paul and chose to stay in the company, as I think they have learnt the lesson and are moving towards to right direction. A few hours later, their support staff added 1G Ram to the server, so now you can see there are 2G physical RAM in the server:

http://static.flickr.com/45/153028589_826684edb0_o.gif

... Now, you can enjoy again your server :-)And now we can close this thread. :wht: