hello,how do you offer suport to your customer? forum?help desk? billing system? thanks

Helpdesk and telephone seem to be the standard support offerings, although obviously choose what's right for you and your customers.

Help desk - Kayako
Live support - Kayako
MSN - Friends only

In this order:
Helpdesk
Phone
Email
IM
(most email piped to the helpdesk anyway, but some clients use a non-piped one)

E-mail
Telephone
Forums
IRC
Chat client (MSN)

I prefer E-mail & telephone though.

Email
Live Support
Help Desk
Forum
Skype
Phone Support for Clients

Help Desk - Kayako eSupprt.
Anything else after that is whatever the client requests and it's on a per client basis.

Help Desk - ClientExec
Help Desk - Website form (non client support eg. presales)
Email
Phone
IRC
Live Chat

Tickets
Live Chat


:)

Kayako
Live Support
Telephone
Email

Ticket support
Live IM support
Telephone support
E-mail support

Helpdesk
Forum
EMail - is piped to helpdesk but some have direct email
IM - preferred clients only, ones that dont need help with everything

helpdesk - kayako

any thing else is on a case by case basis. I use to offer msn style support but when buddy lists started getting 200+ people it is a nightmare

HelpDesk - IntelloDesk
MSN for LiveChat
Phone for Local Customers

PHP Live help (web based chat system)
MSN
AIM

We like to try new things. Passenger Pigeon as an option is to be released new week.

Ticket System
IM ( AIM, Yahoo, MSN, ICQ )
Customer Only Forum
Telephone
Livehelp from site

We like to try new things. Passenger Pigeon as an option is to be released new week.

We already tested carrier pidgeons and found it too slow, plus the silly things kept flying south in the winter.

Now we are trying mental telepathy, and psychics, we think they both hold promise. The telepathy part is great the service techs can see through the eyes of the client exactly what they are seeing at the time on their screen. Trouble is finding enough clients and techs that communicate over long distances Plus we keep getting reruns of the :laugh: Beverly Hillbillies mixed in.

Psychics are our ace in the hole though, just think soon we will know before hand if a customer is having problems and be able to fix it before it even breaks.
Plus we are thinking of offering a free spirit guide with ever hosting account so the psychics can talk to the spirit and guide the electrons inside our CPU's to behave the way we desire. :fairy:

In the mean time we have to use traditional means such as help desk and phones. :yawn:

Hello,
We give support to our clients using this method:

- Web Live Support
- Messenger
- Phone
- Onsite calling
- Ticketing
- Forum

Best Regards,
Joko Frank Octo

- Helpdesk
- Messenger
- E-mail
- Phone (for dedicated server customers only)

Support is key to any business. How you provide it is crucial indeed. Here's what I do (and have done since almost day 1) for support:

Instant Messenger (with status indicators on the main page)
Kayako helpdesk for support@ requests and major requests
Kayako Live Support for other requests and individuals that don't want to deal with giving out IM info (common)
Contact form with emergency option (which sends stuff directly to my cell)
Toll Free (866) support
Call back (fill out a form and get a call back instantly) support, through Vonage
Direct Email support
Call routing (through, again, vonage) so that if I'm not home, or can't answer the phone @ home, it goes through to my cell.

The key is that people need to be able to get ahold of you through any methods possible, and to have a direct contact page giving them all of these methods. This provides everyone with a variety of methods to get ahold of you when doing business with you :)

- Helpdesk
- E-mail
- Phone

That is how we are doing.

Now we are trying mental telepathy, and psychics, we think they both hold promise. The telepathy part is great the service techs can see through the eyes of the client exactly what they are seeing at the time on their screen.
We hired Uri Geller before he was on "I'm a celebrity get me outta here". After sending him to a few hosting support training sessions he seemed to get the hang of it, we had pride in our super-fast support. He often used his remote-spoon-bending capabilities to fix server hardware problems - I would well recommend hiring a psychic if you can afford one.

one time I just had to go to one my customer's office to solve one problem (in fact it was a problem of his pc...but I thought It can be a problem of my side)...next to that he hosted with me 2 sites and upgraded it to a better plan.