Paul, I can see from the other topics you work at registerfly.com. I have been trying to access risk management all day because my account is blocked and I have an expired domain in it. I need to renew it ASAP since my custommer is without email service or website. Can you please help? Can someone else help?

hnanne

You should be writing risk AT registerfly.com if your account was limited. You can email me your userid to support AT registerfly.com ATT: Paul in the subject line and I can see what I can do for you.

I sent you the email, thanks a lot for the help Paul.

Henry.

Actually, I am very suprised - Paul answered in 7 minutes... Perhaps it's a coinsidence...

While we're on the subject. I often have unanswered tickets for 7+ days, sometimes as long as a couple of weeks. In fact I have two right now (username Eniki). It's very frustrating when clients' domains have expired and there is no way to renew them because of system problems and nobody will help you.

Is this something that's ever expected to improve? I can't say I've ever had particularly good service from RegisterFly.

I'd be surprised if risk AT registerfly.com is ever answered. I've never received a response in over 3 months.

I sent you the email, thanks a lot for the help Paul.

Henry.

Let us know how you get on, but be prepared for the loss of your domain

Jeff

I also heard many bad things about the risk dept of registerfly. good luck.

"RegisterFly.com Client Care Services"

That's an oxymoron if I've ever seen one.

Man this company is something.

I can't login to my account.
I can retrive my login data.
My email is saved in their system without @, I can see that when I am doing whois.
When I enter my real email trying to retrive account data message says that it is not found in their system, when I enter email without @ then I get message that my information is found and that it will be resend, but where
there is no email without @

I am sending support request for days but nothing.

xfairguy, I can't see anything wrong from RegisterFly's side.

It was YOU who forgot login details.

It was YOU who have entered wrong email address into their system.

How's that that now you're trying to make *them* responsible for your own mistakes.

P.S. Try to call them.

Well I can't claim that I did entered email address correctly beacuse they don't have validation to check if email is entered in correct format when you registering so that may be my mistake.

But how hard is to reply to my email and resend me my account login information, it is not more than 2 minutes of work.

P.S.
I am in Europe so calling them is not my first choice.

I am in Europe so calling them is not my first choice.

Ever heard of Skype?

Ever heard of Skype?

I have. It's very good at saving you money when you're on hold from overseas. I gave up after 45 mins the one time I tried to phone registerfly. Maybe I was unlucky and just happened to pick an unusually busy day for them ...

Paul help me please!!!
I from Russia and my English am not so good.
On JUNE, 2ND I have registered 3 domains in info, all was normal to me
On a mail box 2 letters REGISTERFLY.COM PAYMENT RECEIPT have come. Then I have decided to register very important domain for myself, money took off, the letter has come, the domain on me have not registered, he in 10 minutes was registered by another
The person and after that all my account have blocked.
Paul please help to unblock my account!!!
Yours faithfully niqname.

REGISTERFLY.COM PAYMENT RECEIPT
===============================

Date: 2006-6-2


Customer Information:
xxxxxxx
xxx
xxxxx
xxx

Description:
===========
Misc Goods/Services


Amount:
=======
8.99



Thank you for using RegisterFly.com Internet Services working in
partnership with HSG.
This is a receipt for payment you have just made. This charge will appear
on your credit card as


Hosting Services Group, Inc. - West Orange, NJ


If you have questions about this transaction please contact 24/7 customer
service at
1-973-736-2545


RegisterFly.com , inc.
Hosting Services Group, Inc.

It might be best if you send an email to Paul as he may not see your post here. As far as I know the address is support@registerfly.com and put "Attn: Paul" in the subject line.

Another forum member may be able to help further.

Jeff

Thank you for help Jeff