What can I tell you? After 3 months and almost no problems, this reseller provider crashed and burned in the most literal and figurative senses.

After performing a "Network Wide Upgrade" the server went KABLOOEY for almost a week.

In that time, no emails were sent out to customers who, if you check the Network outages forum here, were wondering just what was going on, and when they would be back online.

Their main website managed to get up, in a manner of speaking, but with no links to either support, or any kind of functioning forums.

To say that the customer base were being treated as mushrooms (read: kept in the dark and fed s**t) would be a gross understatement.

I did what any responsible hosting provider would do..went elsewhere for reseller space, so as not to let MY customers down.

My problem with HostFrog at this point is that, after having cancelled my account I received a "Your account is due in 15 days" email. ????

So, I shot off a reply, stating that I had already cancelled my account and that the matter should be rectified, please.

Since then, I received another support ticket response for a ticket that I had submitted a few days before the network blowup.

I have yet to see my refund for the month of May, which definitely falls under the
Service Level Agreement


Web Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%

What burns me the most is the lack of communication with their clients.

I can understand that disasters happen, and if I'm kept apprised of what's being done to remedy the situation at least I can figure out how to best deal with the situation.

But, unfortunately I, and so far as I can tell, the rest of the HostFrog customer base, were left with our butts out to the wind, left to guess and wait, and wonder.

I have had bad hosting experiences in the past, but this by far exceeds even the worst.

Shocking to hear this, did they ever give you a reason for the outage?

No. Not a word.

And this just in, regarding my cancellation and refund status:

You have not cancelled by our TOS (terms of service) which can be located here. Obviously, your account was cancelled by you. Former customers are not elidgable to receive any SLA credits. If you have any further concern please let us know.

Regards,
HostFrog Billing

Ineligible. That's rich.

My reply:


I opened a cancellation ticket, #*******

Considering the huge issues of the last couple of weeks, what was I to do?

NO emails were sent keeping me updated on the progress of the outage or what was being done to rectify it, and support was absolutely inaccessible!

MY customers deserve better treatment than that, and in order to provide them with the SLA that I promise them, I found it necessary to move away from your company.

Your lack of communication is not only unprofessional, but shows an utter disregard for your clientele.

Regards

This isn't too shocking. A TOS is like a contract, if you break the contract then they are no longer responsible for upholding their site. While at the same time it did take them ages to reply. You might wanna try and work something out with them.

"elidgable"

While having proper grammar and spelling is essential in a business environment, it's not crucial, and with the amount of typing most people within webhosting companies do, it's entirely norma and understandable to have a few slipups...

Didn't they break the contract first, by not providing the level of uptime and service that they promised?

Ah well.
Onward and upward, as they say.

Sorry to hear this. I had a bad feeling about this host. They came through WHT like a flash, advertisied and posted a lot.

I notice there account on here was banned. Hopefully you get that money back.

At this point I don't even care about the money. If that's the TOS, then so be it.
I just couldn't see hanging around there for another month in order to cancel a service that wasn't up to spec.

Correct me if I am wrong, but doesn't HostFrog post quite a bit on WHT. I'm interested in hearing their side of this.

They used to, but their account was disabled for whatever reason.

At this point I don't even care about the money. If that's the TOS, then so be it.
I just couldn't see hanging around there for another month in order to cancel a service that wasn't up to spec.

Actually, you could still try to get the SLA credits (and notice I said credits) as the service level agreement was breached, and in consenquence, you left.

Try to convert them to a refund, or work something out. No hosting company wants to damage their reputation for only a few bucks.

While having proper grammar and spelling is essential in a business environment, it's not crucial, and with the amount of typing most people within webhosting companies do, it's entirely norma and understandable to have a few slipups...
heh, indeed it is. ;)

heh, indeed it is.

Hey Douglas, great to see you around these parts again !

Any insight as to actually why this host has been banned? (I know, I know - I am probably putting you in a tough spot :D )

heh, indeed it is. ;)

Caught red handed! I blame my "L" button...

Hey Douglas, great to see you around these parts again !

Any insight as to actually why this host has been banned? (I know, I know - I am probably putting you in a tough spot :D )
Douglas was "the bear" who has since changed his name to, well, Douglas. ;)
As for why someone was banned? We can't discuss it with anyone but the banned member themself....sorry.:lovewht:

Douglas was "the bear" who has since changed his name to, well, Douglas.

Well there you go confusing me :)

As for why someone was banned? We can't discuss it with anyone but the banned member themself....sorry

Yes, I had a feeling that would be the answer - always worth trying...

Now, to their credit (and I am a just and fair person), after much back and forthing, I've just received an email stating that I will be receiving an SLA credit within 60 days.

This story has repeated itself time and again. If only customers chose hosts that have been in the industry for at least a year and had a proven track record

. . . If only customers chose hosts that have been in the industry for at least a year and had a proven track record
That wouldn't have been good for your business, when you were starting out. ;)

That wouldn't have been good for your business, when you were starting out.It's easier when you start a second time around though, right? :P

It's easier when you start a second time around though, right? :P
Easier when you have years of collective wisdom and experience behind you (and a fair chunck of cash) and make sure to not make the same mistakes again. But it's harder because the market is so saturated with hosts, than back in 2001.

Hosts who started say back in 1997, would have found it much easier to start than in hosts who started in 2001. There were a lot less hosts servicing the market in 1997, but the market back then was much smaller, so maybe it was relative.

It's getting tougher as the market becomes more and more saturated with suppliers, but there's still room for very good hosts, determined enough to find their spot in the sun. :)

I'm still searching for a new reseller host. I gave HostFrog serious consideration, but I thought something fishy was up when they were disabled here. These are good forums with good mods.

I even followed up with a post on HostFrog's forum about the above issue and they said it was temporary due to an error and would be back in a few days. That didn't happen and, frankly, that is what saved me from the huge headache you experienced as I was close to going with HostFrog.

I also saw they were selling some server equip on ebay and it looked a little sketch. I'm disappointed as they looked like a good host for awhile.

Sorry you had the bad experience. It is really tough shopping for a new host. I feel like I'm walking through a minefield!

I'm still searching for a new reseller host. I gave HostFrog serious consideration, but I thought something fishy was up when they were disabled here. These are good forums with good mods.

I even followed up with a post on HostFrog's forum about the above issue and they said it was temporary due to an error and would be back in a few days. That didn't happen and, frankly, that is what saved me from the huge headache you experienced as I was close to going with HostFrog.

I also saw they were selling some server equip on ebay and it looked a little sketch. I'm disappointed as they looked like a good host for awhile.

Sorry you had the bad experience. It is really tough shopping for a new host. I feel like I'm walking through a minefield!

I wouldn't say a host selling things on ebay is sketch... For example, we'll purchase a bunch of different motherboards, test them, find the best performing ones and then build a solution around them.

The rest usually end up on ebay or some other forum so we can unload them. Same with other various types of hardware. Disks / Controllers / Cases, etc

Im shocked I was looking into their packages for dedicated servers thanks for the heads up.

I wouldn't say a host selling things on ebay is sketch...

There is certainly nothing sketch about selling / buying on ebay, and, to clarify, that is not what I meant.

By sketch, I meant I looked at the auction they were having and the wording and pricing of the auction seemed sketchy and inexperienced. Their complete lack of any feedback didn't help either. I suspect that HostFrog is a kiddiehost.

Glad they got removed, because that is the only thing that kept me from making a big mistake. Hate that others had problems, because I have been in their shoes in the past.

SJR is now my main prospect. Wish they had an automated billing system included with their 4.5 GB reseller account.

May I ask you what website you had on your reseller when you were with them?

There is certainly nothing sketch about selling / buying on ebay, and, to clarify, that is not what I meant.

By sketch, I meant I looked at the auction they were having and the wording and pricing of the auction seemed sketchy and inexperienced. Their complete lack of any feedback didn't help either. I suspect that HostFrog is a kiddiehost.

Glad they got removed, because that is the only thing that kept me from making a big mistake. Hate that others had problems, because I have been in their shoes in the past.

SJR is now my main prospect. Wish they had an automated billing system included with their 4.5 GB reseller account.


SJR? who are you talking about?

SJR? who are you talking about?He's talking about this host: http://www.sjrhosting.com

Hmm, I really thought HostFrog was actually going the right direction. I don't understand how they couldn't maintain the problems. The site is misleading. They mislead you to think they own the data centre, however after a chat with sales, they admitted they rent space and have an office at the dc. But considering how the handled the problems with lack of control tells me maybe even this isn't true...

Good luck on finding your new host... :)

From this page on their site:

30-Day Money Back Guarantee
We are so sure that you will be happy with our service and support, that we back it up with an unconditional 30-day money back guarantee! If you are not 100% satisfied with the service and support you receive from us, we will gladly refund your money, with no questions asked!

http://www.hostfrog.com/difference.php

I believe hostfrog now goes through softlayer

UPDATE:

The 60 day timeframe stated for my SLA refund has come and gone with no refund forthcoming. I emailed HostFrog and have had zero response. It has now been 65 days.

I've sent another email.

UPDATE:

The 60 day timeframe stated for my SLA refund has come and gone with no refund forthcoming. I emailed HostFrog and have had zero response. It has now been 65 days.

I've sent another email.

If you really only knew how Corey operated that company you wouldn't have really expected a refund in the first place.

Your money is pretty much gone.

The 60 day timeframe stated for my SLA refund has come and gone with no refund forthcoming. I emailed HostFrog and have had zero response. It has now been 65 days.

If someone tells you to wait 60 days for something then you can assume that you are not getting it.

In that time, no emails were sent out to customers who, if you check the Network outages forum here, were wondering just what was going on, and when they would be back online.

Actually, HostFrog's accounts department sent numerous emails to customers informing them of the network upgrade. There was also postings of this on the HostFrog Community.


I did what any responsible hosting provider would do..went elsewhere for reseller space, so as not to let MY customers down.

SLA Credits are ONLY given to customers. Refunds would fall under the 30 Day Money Back Guarantee. Therefore, since you were no longer a customer a credit could not be given to a non existent account.

My problem with HostFrog at this point is that, after having cancelled my account I received a "Your account is due in 15 days" email. ????

If your account was cancelled correctly by our Terms of Service, then you should have not received this email from our billing system.


I have yet to see my refund for the month of May, which definitely falls under the
Service Level Agreement

This falls under the CREDIT not REFUND policy.

It seems that you have read our Service Level Agreement quite throughly. Yet you fail to mention in our Service Level Agreement will only issue ACCOUNT CREDITS not REFUNDS. Also our policy is very blunt about receiving your SLA credit. If you read a bit harder you will see it CLEARLY states:

In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (7) business days after YOU experienced no Web Site Availability. YOU must request credit by sending an electronic mail message to billing@hostfrog.com For security, the body of this message must contain YOUR account number/domain name, the dates and times of the unavailability of YOUR web site, and such other customer identification requested by HostFrog . Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy in the event that there is no Web Site Availability.

HostFrog HAS however issued you a check to refund you for service, to avoid further "bashing" of HostFrog. I would also like to be the first to apologize for any bad experience you may have had with HostFrog. We truly are sorry about any mishaps with 3rd party providers, however we can not make them do their job, we just do ours.

We truly are sorry about any mishaps with 3rd party providers, however we can not make them do their job, we just do ours.

Who picks these third party providers, another third party? You are responsible for these decisions, you are responsible for these third partys. With that said...how well are you really doing your job.

Always using the "TOS" to cover up your F*ups..... Hopefully you do get your money back tayro I know I"m still awaiting my 1,895 that I will most likely never see again.

1895? As in Dollars? IS that a year of a Economy Server?

1895? As in Dollars? IS that a year of a Economy Server?


Its a long story and not really worth the time especially on here.


:lovewht:

No. Not a word.

And this just in, regarding my cancellation and refund status:



Ineligible. That's rich.

My reply:

Oh wow, that's amazing. HostFrog, your servers screwed up, they caused your customers huge problems, give the man his SLA credit. Instead of squabbling over pennies perhaps you should look for other ways you can compensate your clients for the problems. At least this WHT post could have been avoided.

Tayro - I doubt that posting on WHT insulting the company you're trying to get a refund from is going to help your case at all. I'd forget about trying if I were you.

The customer is getting the SLA credit. The check was mailed out yesterday. Jewlzk, as far as your $1,800 goes. Lying about getting your equipment when Telx told me the whole story is NOT professional. Then coming on WHT to flame HostFrog for YOUR breach of contract on services is really not needed. So how about you go run your company now.

Corey,

I am not going to get into any type of pissing match on here. If you wanna say its a breech of contract which there never was thats fine. I'm done with this thread bud.

Regards

No one is trying to go to the bathroom here Roland, just stating simple facts. I am done with this thread aswell. The customer is aware of the SLA credit that is being given to them, the check was sent out yesterday. Tayro, please let us know if there is anything else we can do for you!

I would advise anyone waiting for 60 days to contact their credit card issuing bank and simply dispute the charge, file a chargeback for "services not rendered"

MOST cc companies will back you (the consumer)

The industry is already in a shambles so its really time for CONSUMERS to step up to the plate and complain in the right place. The reality is IF the company was trying to do the right thing in the beginning, the whole scenario would not have taken 60days to rectify. Coming to a public forum to HAVE TO get a webhost to respond says alot about the co. in general.

You are correct Martie, consumers should step up to the plate. However, most need to read TOS, AUP and SLA agreements before they sign up for services and they wonder why things dont happen "just the way they want" If all businesses did not follow guidelines, the economy would be in worse condition then it is now. However, Tayro did not have to come to the public forum to get the SLA, all we need is a request for SLA credit within 7 business days of the downtime when it occurred. Anyway you slice it, the SLA credit to this customer has been processed. We treat customers with the utmost respect and do everything in our power to retain their loyalty to HostFrog, however we DO follow policies.

We treat customers with the utmost respect and do everything in our power to retain their loyalty to HostFrog, however we DO follow policies.



:roll2:


Glad your getting your $$ back Tayro

You are correct Martie, consumers should step up to the plate. However, Tayro did not have to come to the public forum to get the SLA, all we need is a request for SLA credit within 7 business days of the downtime when it occurred. We treat customers with the utmost respect and do everything in our power to retain their loyalty to HostFrog, however we DO follow policies.



Well you could have fooled me!

Tayro: 05-15-2006, 05:23 PM
Now, to their credit (and I am a just and fair person), after much back and forthing, I've just received an email stating that I will be receiving an SLA credit within 60 days.

Tayro: 07-19-2006 11:41 AM
UPDATE:

The 60 day timeframe stated for my SLA refund has come and gone with no refund forthcoming. I emailed HostFrog and have had zero response. It has now been 65 days.

I've sent another email.


HostFrog: Today, 06:31 AM Responds to the client here AFTER 65+ days.

Its not unusual that a client would come here to complain after such a long wait.
I certainly didnt think he was out to bash you. Its too bad that WHT seems to draw an INSTANT response from webhosts that pull a disappearing act or are just totally NON-responsive to their clients. :smash:

The fact of the matter is that this customer did not follow SLA policy. In our SLA policy it states that CREDITS will be applied within 60 days IF a request is made within 7 business days of the downtime:

In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (7) business days after YOU experienced no Web Site Availability. YOU must request credit by sending an electronic mail message to billing@hostfrog.com For security, the body of this message must contain YOUR account number/domain name, the dates and times of the unavailability of YOUR web site, and such other customer identification requested by HostFrog . Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy in the event that there is no Web Site Availability.

This was NEVER done by the customer until 17 days after they cancelled the account, yet we are still issuing the customer a REFUND.

The above is what the customer agreed to upon signing up for service with HostFrog. The customer was well aware of our Service Level Agreement before they started this post.

Also my account was disabled here at WHT, and we have been in contact with this customer over support ticket for quite some time now.

Did you ever buy a cup of coffee, and as you were walking out the door you drop it? Did the clerk offer you another one at no charge? It happened to me, and 15 years latter I still buy my coffee from that one place.

Point-Most people will judge your business on how you turn a negative into a positive.

If your quick enough to take the money, don't make them jump through hoops to get it back regardless of fault. You as an owner are allowed to bend the rules.

Did you ever buy a cup of coffee, and as you were walking out the door you drop it? Did the clerk offer you another one at no charge? It happened to me, and 15 years latter I still buy my coffee from that one place.

Point-Most people will judge your business on how you turn a negative into a positive.

If your quick enough to take the money, don't make them jump through hoops to get it back regardless of fault. You as an owner are allowed to bend the rules.


Exactly! :clap:

Ok, this has stretched on far too long. Isn't it time to give HostFrog a break? Let's not turn this post into an arguement but the thread starter now has a refund for the downtime incurred. Everything has been resolved, as far as I am concerned.

JewlzK, let's forget for a moment that you break contracts, scam users and operate a web hosting 'business' yourself. This is not your thread to post.

Ok, this has stretched on far too long. Isn't it time to give HostFrog a break? Let's not turn this post into an arguement but the thread starter now has a refund for the downtime incurred. Everything has been resolved, as far as I am concerned.

JewlzK, let's forget for a moment that you break contracts, scam users and operate a web hosting 'business' yourself. This is not your thread to post.

Your right its not my thread.

However, you must really be misinformed.

Regards,
Roland

Let's not turn this post into an arguement but the thread starter now has a refund for the downtime incurred.
The thread starter hasn't confirmed that yet.

I myself am also a reseller, and had hosting through HostFrog during this amazing lack of uptime. Of course i gave them the benifit of the doubt, much like everyone else had, and also listened to countless stories as to why the service was down. None the less, service was down and some of my customers left, causing me to lose money, but again i stayed. With the loss of customers, HostFrog's CEO corey asked me to pay my bill early, can you imagine asking me to pay early when the service has been down a good amount of time, and him knowing i lost customers? That right there raised a BIG red flag for me, and i knew something was up. I paid my early months payment, still while the services were down, and still remained down for quite some time.After This i asked for a refund, at which time Corey the CEO himself said no problem, i would be REFUNDED. Still i stayed. Finally some a great deal of time later, service was restored, only to crash again 1 day later. Still i stayed, as i had been a loyal customer of theirs ever since they started back when they were I-Net. After another great deal of time, services had been restored again, but slow performance. A few weeks , perhaps 1 month later, Corey the CEO had told me in aim that they were rasing all the prices on their accounts, resellers included. The price increase on my account went from $50.00 per month to a whopping $99.95 for a RESELLER account, when we all know i could get a dedicated server elsewhere for that same amount and have many more options, and packages. At this time i knew i could not afford that, so it was time for me to move on. I asked him what about my REFUND he promised me earlier, and he had said something about his SLA, TOS and what ever else, and that i was only entitled to a Credit, though he originally said REFUND. This upset me, because i was leaving, and he said the credit would be applied to my next months bill, which would then be the time the $99.99 price increase took effect. I told him that will not work because im not staying, and that orginally he told me a $50.00 REFUND, and aksed now whats happens to my $50.00 supposed REFUND, he told me it goes away, as i was leaving, so i dont get anything back! Wrong? YES! A loyal customer, that has been there with them from their start, through the good times and the bad, and he was willing to risk it all over $50.00. Nevermind the fact that when i signed up long ago, and then resigned backup, we did it Via IM in i belive AIM. and he only sent me a bill to pay via PayPal, which magically they dont accept anymore. I was never informed they had a TOS, SLA, or anything, nor was i pointed to one for me to read.

How can a company treat their loyal clients like this? I know that if i pulled this kind of STUNT in any of the 3 companies i own, i would not own 3 companies very long at all. It's a shame they did this, as they were a decent company to start with, but i guess as GREED takes over, morals and a good business sense go straight to the trash, never to return again. Corey if you happen to see this, i wonder where is my refund, you already gave the thread starter theirs, its only fair you refund me and anyone else that had this similar thing happen to them. It was your problem that you picked a bad provider, and all of that, or what ever really happened, NOT us the loyal customers problem. After all we relied on you for service, and paid for it as well.

Good day People, and im glad atleast one of us is getting a refund.

Good job you decided to move on. Asking customers to pay thier invoices early :O Sheesh, whatever next.

Yes exactly. Unreal what some "hosts" do to other people, especially good loyal people, what a joke. I know i'd never ever go back there for hosting, not even if it was free. This just brings a valid point to focus, always ALWAYS make sure you do information digging on a host before you commit to anything, otherwise you can end up a victime like all of us in this thread did. I would not wish that sort of treatment on my worst enemy. It's very sad that people get away with this sort of bad business practice.

Wow, ok here we go again, round and round. Well Shaun, since you started hosting with I-Net back in the day, it was like pulling teeth with you to get you to pay bills on time. Then you upgraded your service to a dedicated platform, and decided to run windows on it. Then you wanted a system reload....it was in our policy to charge customers $45 for a system reload on dedicated machines. You left without cancelling your account...just stopped paying (thats great!) Then about 4 or 5 months later you came back to us asking to host you for a reseller account. Sure we did, however getting you to pay on time was close to impossible. Therefore your service would get interrupted and you would be charged a $9.95 reactivation fee (as it ALSO states in our TOS) Everytime YOU were late, you would come up with some excuse as to why you could not make your payment on time. We asked you several times to upgrade your billing information in your customer portal...yet you refuse to pay by credit card over the internet. So every month you would be late and your account would incur a late charge and you got mad.

Once HostFrog switched providers...yes we upgraded pricing which also states in our Terms of Service:

Billing/Price Changes
HostFrog's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

You agreed to this Terms of Service when you went through the ordering process just like everyone else. So if you actually read our TOS you would know that.

When service was down YOU nor ANYONE else in this thread followed ANY of HostFrog's policies regarding SLA credits. This is why none of you have received any SLA credits. If you would have followed HostFrog's guidelines you would have all received SLA credits. Now that you see one person got a REFUND....you think everyone should get refunds. I think you should become more fimilar with Service Level Agreements. Again READ THE TOS:::::

Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

How hard is it to understand that WE CAN NOT GIVE CREDITS TO EX CUSTOMERS? What account can we credit? I think some of you need to read what the difference is between a CREDIT and a REFUND.

The fact of the matter remains here. No one in THIS thread that is complaining about HostFrog service EVER EVER EVER followed SLA guidelines, no one. Further JVS Hosting only has submitted ONE ticket to our billing department and that was ticket number MEO-890707 from Proline for a cancellation request. We have no tickets in here for your SLA credit. So I suggest you not bash HostFrog for following guidelines. Any provider on WHT would follow guidelines.

I never told you a refund on your account. I told you that when the new pricing takes effect on the next billing cycle your account would be credited 49.95. You didn't want to stay with HostFrog with the increased pricing...so you cancelled your account. I must say that JVS Hosting DID cancel their account by policy which no one else in this thread did.

Also JVS Hosting: Please remove HostFrog's customer off of your homepage testimonials: http://www.kokasexton.com Thank you!

I hate to say it corey, but you know when the windows setup fee's were charged and the conflict happened, i was not incharge of finances for JVS, joe was, and joe is no longer with JVS, as he went another direction by choice, and i single handedly took full control of jvs, after i found out he had run the company and finaces into the ground, and when i found out he had changed providers behind my back, i changed back to you guys and that was only 1 month untill i changed back NOT 4 or 5 as you state. He was the one in charge of the finances, i was just doing tech support at the time you mention.

As far as the most recent status i had with Hostfrog, i was only late 3 times, 2 times was due to your billing system dates not being correct, which you openly admited to me in AIM messenger. The refund was mentioned to me by you also via AIM, and yes it was within the 7 day period you state is in your sla or tos, to be exact it was 6 days that the service was still down, and that is 4 days after you asked me to pay my monthly statement early to "help out" with what.. i dont know, but if i had to make an educated guess, it would be because you couldnt pay YOUR bills for service hence why all access to the servers were cut, and you couldnt eve get your (or whoever's) equipment out of the Data Center. Then magically you brought home one server or so to your own house, so you could bring up your hostfrog site, and "supposedly" do backup's, hence why your site was the only one up, with no forums, and alot of inactive stuff, such as was mentioned earlier in this thread. And by the way corey, didnt you get arrested at the data center? Not that it matters, because none of your stories made any sense what so ever. None the less, your $9.95 late fee wasnt the issue, it was the way you went about things and out right lied to all who depended on you to provide reliable service to them.

yes i refuse to pay with a credit card online due to how many indentity thefts there are, and how i didnt think i could trust you with that information, and from what i hear that was a good choice on my side, considering what you did to some others credit cards that were used on your servers. Again that is just hear-say, but no matter what i didnt want to, untill you decided to NOT use paypal anymore out of the blue, for what ever reason, who knows.

Again there was no TOS or SLA, or what ever to read when i first signed up with inet, nor when you guys changed to hostfrog when i re-signed back up, we did it again through AIM, and all i seen was a request from paypal to pay your fee's. So you can stop hiding your bad business practices behind a TOS, SLA or what ever else you conjure up.

Good day Mr.Corey Haggard

Wow, ok here we go again, round and round. Well Shaun, since you started hosting with I-Net back in the day, it was like pulling teeth with you to get you to pay bills on time. Then you upgraded your service to a dedicated platform, and decided to run windows on it. Then you wanted a system reload....it was in our policy to charge customers $45 for a system reload on dedicated machines. You left without cancelling your account...just stopped paying (thats great!) Then about 4 or 5 months later you came back to us asking to host you for a reseller account. Sure we did, however getting you to pay on time was close to impossible. Therefore your service would get interrupted and you would be charged a $9.95 reactivation fee (as it ALSO states in our TOS) Everytime YOU were late, you would come up with some excuse as to why you could not make your payment on time. We asked you several times to upgrade your billing information in your customer portal...yet you refuse to pay by credit card over the internet. So every month you would be late and your account would incur a late charge and you got mad.

Once HostFrog switched providers...yes we upgraded pricing which also states in our Terms of Service:

Billing/Price Changes
HostFrog's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

You agreed to this Terms of Service when you went through the ordering process just like everyone else. So if you actually read our TOS you would know that.

When service was down YOU nor ANYONE else in this thread followed ANY of HostFrog's policies regarding SLA credits. This is why none of you have received any SLA credits. If you would have followed HostFrog's guidelines you would have all received SLA credits. Now that you see one person got a REFUND....you think everyone should get refunds. I think you should become more fimilar with Service Level Agreements. Again READ THE TOS:::::

Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

How hard is it to understand that WE CAN NOT GIVE CREDITS TO EX CUSTOMERS? What account can we credit? I think some of you need to read what the difference is between a CREDIT and a REFUND.

The fact of the matter remains here. No one in THIS thread that is complaining about HostFrog service EVER EVER EVER followed SLA guidelines, no one. Further JVS Hosting only has submitted ONE ticket to our billing department and that was ticket number MEO-890707 from Proline for a cancellation request. We have no tickets in here for your SLA credit. So I suggest you not bash HostFrog for following guidelines. Any provider on WHT would follow guidelines.

I never told you a refund on your account. I told you that when the new pricing takes effect on the next billing cycle your account would be credited 49.95. You didn't want to stay with HostFrog with the increased pricing...so you cancelled your account. I must say that JVS Hosting DID cancel their account by policy which no one else in this thread did.

Also JVS Hosting: Please remove HostFrog's customer off of your homepage testimonials: http://www.*********.com Thank you!

I find it a bit shocking you posted a domain of a client that didn't seem to mention it himself here. You keep mentioning you follow policies... where is your privacy policy gone?

Plus, I think this was more suited for private communication.

Yash, me posting a domain name does not violate any privacy policy. This thread is starting to get ridiculous now. Bottom line is SLA was not followed by ANYONE in this thread, ONE customer is getting a refund from HostFrog. You are not the one.

end of discussion </thread>

Billing/Price Changes
HostFrog's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.


Whatever your TOS may seem, I am sure you must know it is very bad business ethics to change pricing abruptly. In this industry, clients expect a stable pricing policy throughout their time as a customer.

If the host does consider a price increase, it should be done in a phased manner, giving sufficient notice (to me, that would be at least 90 days). Changing the price one fine day with little notice and then expecting clients to pay isn't going to work.

A host making major changes in pricing in a short period indicates to me that not enough throught was put into initial pricing and the pricing model was proving to be unprofitable for the host


I hate to say it corey, but you know when the windows setup fee's were charged and the conflict happened, i was not incharge of finances for JVS, joe was, and joe is no longer with JVS, as he went another direction by choice, and i single handedly took full control of jvs, after i found out he had run the company and finaces into the ground, and when i found out he had changed providers behind my back, i changed back to you guys and that was only 1 month untill i changed back NOT 4 or 5 as you state. He was the one in charge of the finances, i was just doing tech support at the time you mention.


I think most hosting companies will not really look into the history of ownership of any account holder. If an account is a consistent paid for late, the host is well within its right to ask the current account holder for an early payment or advance payment.

Also regarding SLA credits, I think a majority of hosts, even the most well established ones offer credits and not refunds under their SLA policy. But I would expect a host to give me a pretty decent credit (for at least 1 month) for a major outage if I wasn't considering a move

Yash, yes i agree, but he said "can you please pay early to help us out" while the servers were down, so that tells me one thing, broke as a joke. Also his billing dates were way off, and infact what he failed to mention is that at times (when funds were available) i paid for months in advance. So if being late 3 times, 2 to which is the billing systems fault, or the admin, by not setting the correct dates (not even close) gives him the right to bill me in advance by asking me to do it to help out while services were down, then i guess that holds water.. LOL

I understand that Yash, and our pricing structure did prove no results. Thus, the change in pricing. This customers know and are well aware of our policy before they sign up for service. We gave our customers 30+ days notice of pricing changes...and then went into effect next billing cycle. Emails were sent, and posting on our forum were also done. Customers knew and were well aware of the pricing increase. In regards to the SLA credits. HostFrog has no problem giving SLA credits to customers when they are done CORRECTLY. To ensure proper customer handling we must insist that our customers request such credit as outlined in our SLA. I mean isn't this why TOS, AUP, and SLA's are even created?

We don't need your help JVS. Your $49.95 couldn't do so much help at the time anyway. Besides, HostFrog's bandwidth provider was the one that was down, it was not equipment, it was not anything of our fault...besides Skiplink ofcourse. We could not get ahold of any personnel from Skiplink at the http://support.skiplink.com was not working at the time, so we could not submit any trouble tickets. The phones were all going unanswered for days. One 3 servers were down out of the bunch. Finally after a week of no commuication with Skiplink, we finally got in touch with them. They basically told us, that the CEO was on vacation (its a one person deal) and was unable to fix the problem. While the CEO was gone, we switched to another provider.

Shaun...when exactly were the dates you experienced no website availablity?

Yash, yes i agree, but he said "can you please pay early to help us out" while the servers were down, so that tells me one thing, broke as a joke.You nailed that one.

We don't need your help JVS. Your $49.95 couldn't do so much help at the time anyway.Great ethics! :rofl:

Do you tell all of your clients that their business is not appreciated? What a joke.

BTW: It's quite hard to read your site considering all of your 'text' is actually images.

How about you read the WHOLE thread next time and maybe your posts may prove to be a bit more worth a look then now. Our pricing levels were changed not based on our financials at the time. The OP did not follow SLA agreements and is no longer a customer of HostFrog...we can't credit them. READ READ READ. We NEVER asked the customer to pay in advance to "help us out" as they claim. Currently both JVS hosting AND Tayro accounts are in processing for refunds, so yeah your mistake. Read the thread next time bub.

Funny how JVS Hosting is JUST NOW complaining about the downtime and their SLA credits. Even though we are going to issue a refund for both customers on this thread.

Uptime So far (http://www.siteuptime.com/statistics.php?Id=35240&UserId=49259)

Anyone else need money?

How about you read the WHOLE thread next time and maybe your posts may prove to be a bit more worth a look then now.I did, must have gotten caught up in all of the excuses you tried to present.

Our pricing levels were changed not based on our financials at the time.So, you decided to change everyone's prices for fun? I can't say I've ever heard of a company changing a client's price on a package just because they felt like it, and making the client pay more than they originally thought they were going to.

The OP did not follow SLA agreements and is no longer a customer of HostFrog...we can't credit them.Well, if you're offering him a refund (which you stated in a previous post), you're obviously crediting him.

We NEVER asked the customer to pay in advance to "help us out" as they claim. Currently both JVS hosting AND Tayro accounts are in processing for refunds, so yeah your mistake.Oh, ok.

Uptime So far (http://www.siteuptime.com/statistics.php?Id=35240&UserId=49259)That's great, I sure hope you can achieve 100% uptime when your monitor only checks every 30 or 60 minutes.

Read the thread next time bub.Gotta get hostile now? :P

Ok obviously you just want to see yourself chatter. I forgot you are the o mighty lord in web hosting :::excuse me as I bow down to you::: All the excuses we have made, we don't have good monitoring, we are liars, and even when we do give REFUNDS (you need to look up the difference) we are still the bad guys.

Oh mighty precision can you please help HostFrog acheive your status, let us in on the secret!

Oh mighty precision can you please help HostFrog acheive your status, let us in on the secret!Sure, but we'll have to wait a few years until you're mature enough.

:peace:

To keep things simple HF went down due to a breach in contract with Telx, not due to skiplink.

I purchased some equipment(switch, remote reboot console,powergear) from Mr.Haggard which he can not ship me because he broke his contract with Telx. So he's basically locked out of Telx and the equipment is no longer his. Thus the move from Telx to a dedicated solution (softlayer). HostFrog doesn't accept paypal payments anymore because paypal froze his account due to a dispute I filed with them for this equipment.

Corey has tried to claim I've broken his TOS etc etc.... You can not change your TOS to bind someone to a 12 month contract especially without notifying them. I have copies of the TOS I signed up when I was a dedicated customer of Corey's as well.

I purchased 7 1U servers from Corey in January because he owed skiplink 3k and needed "help". I have the wire transfer to prove this I sent 3,300 directly to skiplink to get the whole network turned on. I simply can't have my clients down they are all good people and pay JewlzK to provide a good service.

Bottom line I would stay away from this guy and his company he will lie till he's blue in the face and throw every excuse there is to try and wiggle out of things.

Everything happens for a reason and God sure thought me a lesson quickly so in a twist that is my positive that I'm taking out of this....Live and learn.

If you can somehow get the equipment you owe me from Telx please send it, if not I will continue to take further legal action for money owed.

Regards


BTW: Glad your getting a refund now JVS

Talk about lying??? What about how you lied to HostFrog saying that you didn't get your equipment when I have the faxed document direct from Lenora from Telx for 7 1u servers that were sent to you??? Plus you had posted pictures on your website of the equipment that was sent to you, then you sent me an email stating that you did not receive the equipment? How do you explain that one Roland? No contract was broken between Skiplink and HostFrog. HostFrog completed the one year contract with Skiplink and are no longer receiving service from them.

The servers that you purchased for $3,300 you now have, so stop your lying.

This was the email HostFrog received...after we got the fax from Telx regarding the shippment confirmation of JEWLZK's servers that he claimed he never got in the above post:

Corey,

Consider this my last email after this we'll just let the agencies and attorney's handle it, but

I actually took the time to look at your billing invoice just to see if I could see where you are coming from. Keep in mind your TOS was never set to a yearly agreement and you and I both know that as we would always discuss that over the phone, but thats a moot point right now.

If you do the math for each server

The total owed if I had ever agreed to a yearly contract would be $2,947
July 22nd @ $160 2 months left $320
July 26 @ $136 2 months left $272
Sept. 21 @ $160 4 months left $640
Sept. 13 @ $89.95 4 months left $359.80
Nov. 9 @ $110 6 months left $660
Oct. 19 @ $139 5 months left $695

Total $2946.50

According to your invoice you owe JewlzK

$1940 for 4 1U servers
$1250 for switch, remote reboot, and power gear
$645 which was not discounted on your invoice either

Total of $3335

So if we're basing all of this off of just your data you would owe JewlzK $888.50

Kind Regards,
Roland De La Cruz JR

Legal action will be taken against you if your balance due to HostFrog is not taken care of by the time period specified by HostFrog!

You have sent HostFrog (who never, nor will NEVER get service through) to collections for fraudulant debt to over 7 collection agencies which is ILLEGAL. Furthermore, you claim that your "attorney" will contacting HostFrog...we have never heard anything. In addition, our attorney Mr. Stanfield has not received anything from Jewlzk nor anyone representing your company. Therefore, the threats should cease.

Since then Roland your account has been sent to collections for your dedicated server agreements that you had with HostFrog all 7 of them. Good day!

Yep thats it Corey....sure...

Basically if I want to change my TOS today and say all my dedicated customers are now based on a yearly contract and not monthly anymore that basically makes my current dedicated customers now binded to a yearly agreement just because I wanted to change my TOS today?

Come on what a bunch of junk bro.

Either way in the long I know I"m most likely out the $1895 for the switch,remote reboot, and power gear...lesson learned by me to trust a scammer like you.

You have the equipment. I have a letter from Lenora stating that all the equipment was sent to you...with your signature on it. The paper was faxed to me directly from Telx from DHL the shipping company you went through. What other lies do you have now?

I've already stated what equipment is pending. If I had the equipment why would I be posting that I don't?

Anyways, its never a good idea to air out dirty laundry here so I apologize to all WHTers that have to read this waste of space thread.

Really I'm done with this I'm going to go enjoy some great Texas 108 degree heat and have a water gun fight with my little girls rather then spend the day on there.


My apologies once again.

Roland

Wow this is getting so "high schoolish". How about we close this thread and let them duke it out via PM, IM, Skype, Email, or whatever.

I think the thread has more than made the "it's" point about HostFrog.

Good point. I am done with this thread once and for all. We are trying to correct issues with the two customers involved. Both seem to be going great. HostFrog will CONTINUE to abide by it's policy's and guidelines in the future aswell regarding SLA and would like to make it very clear now. If you are a customer of HostFrog and incur downtime. Please send an email to billing@hostfrog.com within 7 business days to receive credit to your account.

If the customers involved would like to contact me personally by email, please do so with my first name [at] hostfrog.com

If Tayro or JVS_Hosting don't receive a refund in a timely manner, please contact us at http://www.webhostingtalk.com/helpdesk/

For now, thread closed.

Reopened by request.....

Sirius

Just an update that, as of today - September 5th, 2006 - I have still not received a cheque from HostFrog.

I'd be interested to know if JVS_Hosting ever got one.

Im glad this thread has been re-opened, thanks. Well lets see here, Hostfrog's CEO corey H had stated he sold hostfrog to site5.com a few weeks back. This seems to be untrue, as i have done my reasearch and come up with these valid points.

Site5.com has no record that i could find of any such purchase of hostfrog.com

Domain whois results as of 9/5/2006;

Registrant:
HostFrog Corporation
56 Marietta Street
Atlanta, Georgia 30701
United States

Registered through: Speedy Gorilla
Domain Name: HOSTFROG.COM
Created on: 19-Nov-03
Expires on: 19-Nov-07
Last Updated on: 11-May-06

Administrative Contact:
Corporation, HostFrog http://img.domaintools.com/email.pgif?md5=6d3cb69e011462a81717e3096e1ecb7b (http://whois.domaintools.com/domain-privacy/)
56 Marietta Street
Atlanta, Georgia 30701
United States
8663883458 Fax -- 7066594583

Technical Contact:
Corporation, HostFrog http://img.domaintools.com/email.pgif?md5=6d3cb69e011462a81717e3096e1ecb7b (http://whois.domaintools.com/domain-privacy/)
56 Marietta Street
Atlanta, Georgia 30303
United States
8663383458 Fax -- 7066594583

Domain servers in listed order:
NS3.HOST-FROG.COM
NS4.HOST-FROG.COM

www.hostfrog.com (http://www.hostfrog.com) is still on Hostfrogs orginal servers at Softlayer, as the IP is still the same, and i've pulled a successful DNS Zone Transfer of hostfrog.com

www.hostfrog.com (http://www.hostfrog.com) is now back online, as it's been down for weeks, after claiming it was sold to site5.com, now saying it's under new management.

FrogNocLive AOL screen name used for their help system, also now says they are NOT Corey, and are someone else, and that Corey doesnt have access to that screen name anymore. (yeah right)

Hostfrogs 1866 telephone number was re-routed to Corey's nextel cell phone, which magically is no longer in service.

SO, my points are this in order;

1. Do you not think that site5.com would have boasted about the purchase of Hostfrog.com?

2. Do you not also think that the domain registrant info would have been changed ASAP as soon as the purchase was complete?

3. Wouldnt site5.com have changed the name servers to point to their own, and at the very least put a redirect on it, or some information about the new ownership of hostfrog to be that of site5.com with a redirect to site5.com's home page?

4. Do you not think that the AOL screen name would have been taken over sooner? Especially if infact it was part of the original purchase, as it would have been considering the screen name occupant now saying that corey doesnt have access to it any longer?

5. Why is hostfrog now magically back online after weeks of being down due to the supposed sale to site5.com?

Can we say lot's of un-answered questions here, and possibly a major scandal/scam on the part of Corey H.? Can we also conclude that he has scammed many people, and is looking for a new mode of gathering his business back up with new clients, to potentially rip them off as well? Can we also say that he made some bad business moves, and was now paying dearly for them, and now it's time to revive his company under a new False identity?

I think one thing for sure that we can all conclude is that Hostfrog and it's CEO (what ever his name is now) definatly leaves many many unanswered questions, and many many people still left hanging in the breeze waiting for equipment and refunds from prior matters. I hope everyone can take this into consideration, and choose to investigate this further on their own as i have. Also, yes, i have proof of concept for everything i've discussed in this post. I did recieve a refund in my paypal account, from corey, from a paypal acount he said "didnt exsist anymore" because "hostfrog no longer deals through paypal" Though this refund took longer then he promised, and i really really had to resort to other means towards hostfrog to recieve said payment.

People please becareful, and keep the investigation going, and make it known..well known at that, so people like us do not fall victim to this scammer or scammers of the like ever again.

Best Regards,

<<< Signatures must be setup in your profile >>>

I will try to get in contact with Site5 to see if Corey's claims are true.

I will try to get in contact with Site5 to see if Corey's claims are true.


I would think at the very least if a purchase like that were made that there would be some sort of announcement from Site5. Even if they didnt publically announce it they would have contacted the client base, I would think.

I've sent an email after attempts to get in contact with live support failed.

I highly doubt such a purchase was made, I think Site5 has more sense than that.

We'll see what comes of it.

Here it goes

My question:

Hello Site5,

I have a general inquiry about a deal that may or may not have been recently made. The hosting site, HostFrog.com, which has had tons of problems as of late is now claiming to be under new management. Mr. Corey Haggard, the "CEO" of HostFrog claims that he has sold HostFrog to Site5, and is now dealing closely with the Site5 CEO, Matt Lightner.

I'm asking whether or not such a deal has been made. The signs all point that there has not been, but no official word from Site5 has been publicly posted.

For more information on the claims of Haggard, see this post (http://webhostingtalk.com/showpost.php?p=4087481&postcount=82) at WebHostingTalk.

...

Thank you,

Trevor Goodyear

Steven Byrd/Matt Lightner's Response:

Straight from the horse's... err I mean Matt's mouth:

I have absolutely no idea where that came from. It makes me laugh to hear these things, as they have no truth in them whatsoever. It's not even like there's partial truth there--we have not even discussed the idea of buying another company for over a year. We have plenty of other things that we're focusing on right now. Now I know what Brad and Angelina feel like.

Well, there you go folks. Yet another one of Corey's lies. Whee.

Just like to note that Steven Byrd replied within half an hour of my posting the thread. Pretty good.

Yes, believe me, I've abandoned any hope of getting that refund.

I'm contemplating pressing fraud charges, though I know it's likely not worth it. I just hate seeing someone get away with this kind of dirty business.

Good luck to all involved. Hopefully this will be taken care of in a professional manner.

HostFrog has NEVER made any statements regarding HostFrog Corporation being sold to Site5 Internet Solutions. We feel that the individuals creating such posts are trying to belittle HostFrog in some immature way.

Tayro - After doing extensive research to your request, it still remains that you did not follow the service level agreement in which you agreed to upon signing up for service.

This matter should be closed.

Tayro - After doing extensive research to your request, it still remains that you did not follow the service level agreement in which you agreed to upon signing up for service.

So what should she have done? Should she have stuck it out and lost all of her customers, just to get the SLA credit? You were dead in the water. You weren't communicating with your customers and they paid the price.

It's time to own up and resolve these lingering issues.

Sirius

We don't ask that the customer "stick around" if they are unhappy. All we ask is that they request such credit within 7 business days after the customer has experienced downtime...not a month as Tayro did.

Now the thread has been re-opened by you, and now all that is going on is members trying to belitte us with nonsense talk of Site5.

Posted July 21, 2006

The customer is getting the SLA credit. The check was mailed out yesterday. Jewlzk, as far as your $1,800 goes. Lying about getting your equipment when Telx told me the whole story is NOT professional. Then coming on WHT to flame HostFrog for YOUR breach of contract on services is really not needed. So how about you go run your company now.

So, where's the check you supposedly mailed on the 20th?

That screams false statement to me.

Who now is managing HostFrog? I've heard from two separate people that they recieved an email from you stating that you are "working closely with Matt [of Site5]"

Also, a few weeks back, your forums were hacked by some Turkish guy. That hacked page stayed up for over three days. That's unacceptable, really.

Corey, we've now nailed you on yet another one of your lies. Just own up to everything, and I'll look at you in a bit of a brighter light.

I'm with Sirius on this one. It's time to own up and just deal fairly with your old customers.

There were several customers on this thread that received a refund from HostFrog. We sent checks and issued refunds to this individuals. Tayro, if you feel you complied with HostFrog's SLA please feel free to send an email to billing@hostfrog.com to allow us to rectify the situation. Please include domain name, first name, last name, and payment method of the account you had here at HostFrog.

Who now is managing HostFrog? I've heard from two separate people that they recieved an email from you stating that you are "working closely with Matt [of Site5]"

Also, a few weeks back, your forums were hacked by some Turkish guy. That hacked page stayed up for over three days. That's unacceptable, really.

Corey, we've now nailed you on yet another one of your lies. Just own up to everything, and I'll look at you in a bit of a brighter light.

I'm with Sirius on this one. It's time to own up and just deal fairly with your old customers.

First off, who are you? HostFrog was sold to ViComp which is an investment firm located locally. The talks about selling to Site5 and any employee from HostFrog emailing anyone discussing HostFrog "working closely with Matt" are absurd.

How many times do I have to send you my information?

You stated that you sent the cheque.

Apparently that's not the case, is it?

I have emails telling me you're sending me a check.


We are very sorry about the wait. We will send you check.
However, please remember for future reference with your curren provider. Please read ALL Terms of Service, Acceptable Use Policies, and Service Level Agreements. HostFrog's Service Level Agreement states that we will provide CREDIT not refunds. We could not credit your account because you cancelled. So keep that in mind, we will issue you a check to avoid further "bashing" of our company on WebHostingTalk.com however, usaually Credits are given not refunds. We will issue a check first thing in the morning.
Regards,
HostFrog Support
support@hostfrog.com


I have emails stating that you no longer use paypal..and it seems you managed to use it credit others?


Ok great, thank you very much for responding. However, HostFrog no longer deals with PayPal. Would it be ok so to send a check to you for the amount of your credit?
Regards,
HostFrog Support
support@hostfrog.com


This is ridiculous. You stated that you sent the cheque. Was that a lie? Seems so.

Why on earth would I believe you'd send one this time?

Support doesn't handle billing and refund issues. I don't know who sent this to you. Can you provide the ticket number you had?

Ticket Details
===================
Ticket ID: YNJ-298935
Department: Billing

I submitted it to the billing department. Who answers it from there, and the level of communication between departments is your issue.

Ok I will check this ticket number Tayro. If indeed you were promised a refund, one will be issued to you.

No one is trying to go to the bathroom here Roland, just stating simple facts. I am done with this thread aswell. The customer is aware of the SLA credit that is being given to them, the check was sent out yesterday. Tayro, please let us know if there is anything else we can do for you!

I was promised a refund here as well as via the ticket system.

Anyone can read the thread and see that.

Well as most can see, I am trying to correct the issue. I understand you may have had misleading information which will be dealt with. However, I want to resolve your issue regarding your refund from HostFrog.

I was promised a refund here as well as via the ticket system.

Anyone can read the thread and see that.
It was mentioned several times in this thread. Here is one quote.
Currently both JVS hosting AND Tayro accounts are in processing for refunds, so yeah your mistake.

FrogNocLive (10:26:39 PM): Yeah, well we sold it for quite a bit
FrogNocLive (10:26:57 PM): Matt and I are working hard on getting some things done

FrogNocLive (10:28:16 PM): I am with Site5 now. Thats who we finally sold to

FrogNocLive (10:32:16 PM): I am working on some things with Matt. I think we are going to come up with something really exciting.

Just some bits from here and there.

Below is from a few weeks before the above

FrogNocLive (3:51:02 PM): The last time I heard from Telx, they were going to set up a conference call with you to get DHL to come to the property to get the remaining equipment. I have sold HostFrog to McBrayer Investments. So you will be dealing with new people in a few weeks

FrogNocLive (3:51:48 PM): I have let the new management know about the current situation with Telx and you. So they are aware of everything

FrogNocLive (10:26:39 PM): Yeah, well we sold it for quite a bit
FrogNocLive (10:26:57 PM): Matt and I are working hard on getting some things done

FrogNocLive (10:28:16 PM): I am with Site5 now. Thats who we finally sold to

FrogNocLive (10:32:16 PM): I am working on some things with Matt. I think we are going to come up with something really exciting.

Just some bits from here and there.

That is ridculous.

That is ridculous.

eh... okay

Its really a dead issue people got scammed lesson learned by all hopefully.


;)

All i have to say is LOL! Can we say Busted? Tayro, i'm sorry you didnt get the refund, really i am..noone deserves to be treated like that and out right lied to.

Also Tayro if you or anyone else wanted to file a complaint about Hostfrog with the better business bureau go here bbb.org (http://bbb.org/)

Hey hostfrog why you pm on aim saying something about we aint like that buddy or something around that line with the word "buddy" i never pmed you so why send me such a scary message? Has someone taken control over your aim?

Yes of course someone has, dont you know host frog is under new management, or has that story changed yet again? He also sent me scary messages on yahoo instant messenger ranting and raving... I dont know what this guy's deal is !??!!?

First off, who are you? HostFrog was sold to ViComp which is an investment firm located locally. The talks about selling to Site5 and any employee from HostFrog emailing anyone discussing HostFrog "working closely with Matt" are absurd.


Thats funny,

According to the state of georgia the company "ViComp, Inc." was administratively dissolved in July of 2005.

So, either they are illegaly operating in the state of Georgia. Or, this is another LIE and you claim to have sold out to a now non-existant company that closed up shop more than a year ago.

http://corp.sos.state.ga.us/corp/soskb/Corp.asp?1055650


Business Name History

--------------------------------------------------------------------------------

Name Name Type
VICOMP, INC. Current Name

--------------------------------------------------------------------------------

Profit Corporation - Foreign - Information

Control No.: K805515
Status: Automated Administrative dissolution/Revocation

Entity Creation Date: 2/2/1998
Dissolve Date: 7/9/2005
Jurisdiction: KS
Principal Office Address: 3434 CHASTAIN GLEN LN NE
MARIETTA GA 30066-8510
Principal Mailing Address: No Address

--------------------------------------------------------------------------------

Registered Agent

Agent Name: ANTHONY J. VITALE
Office Address: 3434 CHASTAIN GLEN LN
MARIETTA GA 30066
Agent County: FULTON


--------------------------------------------------------------------------------

Officers

Title: CEO
Name: ANTHONY J. VITALE
Address: 3434 CHASTAIN GLEN LN
MARIETTA GA 30066

--------------------------------------------------------------------------------

Title: CFO
Name: ANTHONY J. VITALE
Address: 3434 CHASTAIN GLEN LN
MARIETTA GA 30066

--------------------------------------------------------------------------------

Title: Secretary
Name: ANTHONY J. VITALE
Address: 3434 CHASTAIN GLEN LN
MARIETTA GA 30066

FrogNocLive (10:26:39 PM): Yeah, well we sold it for quite a bit
FrogNocLive (10:26:57 PM): Matt and I are working hard on getting some things done

FrogNocLive (10:28:16 PM): I am with Site5 now. Thats who we finally sold to

FrogNocLive (10:32:16 PM): I am working on some things with Matt. I think we are going to come up with something really exciting.

Just some bits from here and there.

Below is from a few weeks before the above

FrogNocLive (3:51:02 PM): The last time I heard from Telx, they were going to set up a conference call with you to get DHL to come to the property to get the remaining equipment. I have sold HostFrog to McBrayer Investments. So you will be dealing with new people in a few weeks

FrogNocLive (3:51:48 PM): I have let the new management know about the current situation with Telx and you. So they are aware of everything



Not surprising at all, McBrayer Investments was dissolved on the same date in 2005... hrmmm


Name Name Type
MCBRAYER INVESTMENTS, INC. Current Name

--------------------------------------------------------------------------------

Profit Corporation - Domestic - Information

Control No.: K300149
Status: Automated Administrative dissolution/Revocation

Entity Creation Date: 12/22/1992
Dissolve Date: 7/9/2005
Jurisdiction: GA
Principal Office Address: 1550 ROWLAND HAYES PARKWAY
CALHOUN GA 30701
Principal Mailing Address: No Address

--------------------------------------------------------------------------------

Registered Agent

Agent Name: J. RUSSELL MCBRAYER
Office Address: 1550 ROWLAND HAYES PARKWAY
CALHOUN GA 30701
Agent County: GORDON


--------------------------------------------------------------------------------

Officers

Title: CEO
Name: J. RUSSELL MCBRAYER
Address: 1550 ROWLAND HAYES PARKWAY
CALHOUN GA 30701

--------------------------------------------------------------------------------

Title: Secretary
Name: JOHN R. MCBRAYER
Address: 1550 ROWLAND HAYES PARKWAY
CALHOUN GA 30701

--------------------------------------------------------------------------------

let's see the next one he comes up with, i can't wait! It should be just as if not more funny then the others ..lol Next he might say he sold HostFrog to ipowerweb or maybe hostgator lol

[QUOTE=JVS_HostingHe also sent me scary messages on yahoo instant messenger ranting and raving... I dont know what this guy's deal is !??!!?[/QUOTE]

OOh k, so i am not alone :rolleyes:

No you are not paidhosting, i think he was upset that i again busted him in one of his many lies. Oh well, in my opinion, one reason this forum is used is for means that people can discuss their bad, good, and great experinces with web hosts of all kinds, as well as many other things, and one of which is to help people avoid being scammed, as that is exactly what happened here. YAY for WHT!!

;)

Looks like he was also on his myspace page today :0

http://www.myspace.com/hostfrog

he even left us a cute picture!

the company he lists "Frogee Internet, Inc" does not exist in georgia. Since he lives in georgia and operated out of 56 marietta, it should have been registered in the state of ga as either a local corporation or as a foreign corporation if it was indeed ever a "real" company.

Looks like he was also on his myspace page today :0

http://www.myspace.com/hostfrog

he even left us a cute picture!

the company he lists "Frogee Internet, Inc" does not exist in georgia. Since he lives in georgia and operated out of 56 marietta, it should have been registered in the state of ga as either a local corporation or as a foreign corporation if it was indeed ever a "real" company.
Yep thats him alright.

:cool:

WireSix, good reasearch friend! I also noticed as of the Better Business Bureau, there is also No business or corp named HostFrog Corporation which is what his domain registrant info says

Domain whois results as of 9/5/2006;

Registrant:
HostFrog Corporation
56 Marietta Street
Atlanta, Georgia 30701
United States

Registered through: Speedy Gorilla
Domain Name: HOSTFROG.COM
Created on: 19-Nov-03
Expires on: 19-Nov-07
Last Updated on: 11-May-06

Administrative Contact:
Corporation, HostFrog http://img.domaintools.com/email.pgi...17e3096e1ecb7b (http://img.domaintools.com/email.pgif?md5=6d3cb69e011462a81717e3096e1ecb7b)
56 Marietta Street
Atlanta, Georgia 30701
United States
8663883458 Fax -- 7066594583

Technical Contact:
Corporation, HostFrog http://img.domaintools.com/email.pgi...17e3096e1ecb7b (http://img.domaintools.com/email.pgif?md5=6d3cb69e011462a81717e3096e1ecb7b)
56 Marietta Street
Atlanta, Georgia 30303
United States
8663383458 Fax -- 7066594583

Domain servers in listed order:
NS3.HOST-FROG.COM
NS4.HOST-FROG.COM


And the Saga Continues ....:eek:

Yep thats him alright.

:cool:

What is your relationship to them?

I see that you previously recomended I-NetWebhost which appears to be another one of Corey's ventures.

http://www.webhostingtalk.com/showpost.php?p=3376677&postcount=10


Items of Interest:
"Correy Haggard as CEO of -inetwebhost.com" '2004
http://www.hostreview.com/news/press/050911Inethosting.html

What is your relationship to them?

I see that you previously recomended I-NetWebhost which appears to be another one of Corey's ventures.

http://www.webhostingtalk.com/showpost.php?p=3376677&postcount=10


Items of Interest:
"Correy Haggard as CEO of -inetwebhost.com" '2004
http://www.hostreview.com/news/press/050911Inethosting.html

I recommended them when I had some dedicated servers there. Long story short I ended up colo with him and still till this day did not get all my equipment because of his default with Telx.

I recommended them when I had some dedicated servers there. Long story short I ended up colo with him and still till this day did not get all my equipment because of his default with Telx.


sorry to hear that, must have missed that part earlier in the thread.

What type of hardware was it?

I know when he left telx he put a bunch of equipment on ebay. Since we're local I considered purchasing some of it but he wanted way to much for old used gear.

sorry to hear that, must have missed that part earlier in the thread.

What type of hardware was it?

I know when he left telx he put a bunch of equipment on ebay. Since we're local I considered purchasing some of it but he wanted way to much for old used gear.

Kind of a long story, but I still currently have a switch and powergear pending overthere. I had a total of 8 Supermicro Mini boxes there (I believe you have some of the same mini micros). I managed to get the servers, but I had to deal directly with Telx. Corey sent me the remote reboot I purchased from him only because of this thread. The rest of the equipment will not be released as he defaulted on his contract and owes over 3k to them. I can live with it, important part is I got the servers and my clients didn't have alot of downtime if any because I had a few Dual AMD boxes setup here locally that I got from rackmountsetc.

I'm glad you didnt buy the servers, you wouldn't have been able to get them out.

:cool:

Kind of a long story, but I still currently have a switch and powergear pending overthere. I had a total of 8 Supermicro Mini boxes there (I believe you have some of the same mini micros). I managed to get the servers, but I had to deal directly with Telx. Corey sent me the remote reboot I purchased from him only because of this thread. The rest of the equipment will not be released as he defaulted on his contract and owes over 3k to them. I can live with it, important part is I got the servers and my clients didn't have alot of downtime if any because I had a few Dual AMD boxes setup here locally that I got from rackmountsetc.

I'm glad you didnt buy the servers, you wouldn't have been able to get them out.

:cool:


he was selling 8 supermicro sc512 chassis...

btw, how do you know we have SC512s? :)

he was selling 8 supermicro sc512 chassis...

btw, how do you know we have SC512s? :)


Saw some pictures although I do not recall from where...lol

Yeah those were most likely mine....who knows the guy is capable of anything.

:rolleyes:

For those of you that are still owed money by Corey, this might help you.

http://www.google.com/search?q=corey+haggard+georgia&hl=en&lr=&pb=f&sa=X&oi=rwp&ct=title

Jewlz was able to confirm that he lives just outside of Calhoun, as his myspace indicates.

For those of you that are still owed money by Corey, this might help you.

http://www.google.com/search?q=corey+haggard+georgia&hl=en&lr=&pb=f&sa=X&oi=rwp&ct=title

Jewlz was able to confirm that he lives just outside of Calhoun, as his myspace indicates.

upon further review, that appears to be his parents. Corey and Shea Haggard.

At the very least they could get you in touch with him I'd imagine.

Wow!!!.

We were also going to buy some of his servers he had advertised on FWS a few months back !Lucky Escape!.

Ok :eek2: maybe I'm a bit slow, but did hostfrog sell up, and to who? :uhh:

I think from what I can tell they are not sure if they sold themselves or sent checks and if so to whom they sold themselves to and who they sent checks to or didn't.

Hard to follow all the different stories floating around.

Another WHT host today gone tomorrow story.

Ok :eek2: maybe I'm a bit slow, but did hostfrog sell up, and to who? :uhh:


No they didn't sale. Corey was just simply trying to get out of the bad reputation HF has by saying its under new management. He still runs HF.

For those of you that are still owed money by Corey, this might help you.

http://www.google.com/search?q=corey+haggard+georgia&hl=en&lr=&pb=f&sa=X&oi=rwp&ct=title

Jewlz was able to confirm that he lives just outside of Calhoun, as his myspace indicates.

If you want his direct address all you have to do is ask I'm almost certain its 253 Moss Creek Calhoun, I will check the DHL box I have here and confirm this.

:rolleyes:

the company he lists "Frogee Internet, Inc" does not exist in georgia. Since he lives in georgia and operated out of 56 marietta, it should have been registered in the state of ga as either a local corporation or as a foreign corporation if it was indeed ever a "real" company.

<<snipped>> Perhaps you should look at other states considering that I-Net Hosting was a FL corporation in which a name change was made to the corporation. You have the wrong information about Corey Haggard in google that you publicly posted here at WHT trying to flame us. This thread and WHT is just ridculous. Jewlzk was an excustomer of HostFrog, JVS was also an ex customer of HostFrog. TreeNC is an employee and a customer of Jewlzk. Funny how all the Jewlzk people are coming down on HostFrog claiming false statements regarding HostFrog. The great part about the whole situation is that WHT is allowing this slander to continue.

Jewlzk - the bottom line is you defaulted on a colocation contract, you lied about not receiving your equipment. HostFrog sent your account to a collections agency and now your pissed about it, so you claim that you were scammed. Funny how you implement contracts, TOS, SLA, etc...when Jewlzk has NO LEGAL FORMATION what so ever, and HostFrog is scammers??? Right!!

TreeNC - I don't even know who the hell you are, besides the fact that you work for Jewlzk managing 5 or 6 of his only servers. You claim to know all this information about HostFrog yet your only "reliable" source is Mr. De La Cruz JR. I suggest you get your information correct before you try and ream us for unknown reasons.

JVS Hosting - You are also an ex customer of HostFrog. To let everyone know. The JVS (Shaun) was a customer of HostFrog for quite some time. Due to the fact that HostFrog raised it's reseller pricing levels....JVS got upset and wanted to leave. This customer up and cancelled his account with HostFrog and was refunded....yet he still opens his mouth here to cause drama. Shaun, I suggest you stop worrying about what HostFrog is doing and pay attention to your own business. Maybe you can actually get REAL praises from REAL customers. JVS owns and operates both JVS Hosting and Proline Consultants....yet proline consultants is giving praise on the JVS Hosting home page???? HostFrog is scammers??? You can't even get REAL praises about your service so you praise yourself....good one Shaun.

Tayro - I have tried to correct the issue with your account and your refund. You have yet to send an email to billing@hostfrog.com Same issue as before when you did not comply with HostFrog's SLA. This is why you most likely did not receive a refund. Yet you come on here to make statements about HostFrog...when it looks like you can't even read and follow simple TOS and Service Level Agreements. HostFrog does NOT take fault for YOU not reading and following policy. This is YOUR fault.

Now I am done with this stupid, going on too long thread. If any moderator had any sense it would have been closed again when this POS when off topic yet once again. Go figure!!

Tayro - I have tried to correct the issue with your account and your refund. You have yet to send an email to billing@hostfrog.com Same issue as before when you did not comply with HostFrog's SLA. This is why you most likely did not receive a refund. Yet you come on here to make statements about HostFrog...when it looks like you can't even read and follow simple TOS and Service Level Agreements. HostFrog does NOT take fault for YOU not reading and following policy. This is YOUR fault.

How does this fit in with your statement that his check was sent "yesterday" several weeks ago?


I would suggest that you quit worrying about others making a fool out of you and consider the damage your own statements are making.

<<snipped>> Perhaps you should look at other states considering that I-Net Hosting was a FL corporation in which a name change was made to the corporation. You have the wrong information about Corey Haggard in google that you publicly posted here at WHT trying to flame us. This thread and WHT is just ridculous. Jewlzk was an excustomer of HostFrog, JVS was also an ex customer of HostFrog. TreeNC is an employee and a customer of Jewlzk. Funny how all the Jewlzk people are coming down on HostFrog claiming false statements regarding HostFrog. The great part about the whole situation is that WHT is allowing this slander to continue.

Jewlzk - the bottom line is you defaulted on a colocation contract, you lied about not receiving your equipment. HostFrog sent your account to a collections agency and now your pissed about it, so you claim that you were scammed. Funny how you implement contracts, TOS, SLA, etc...when Jewlzk has NO LEGAL FORMATION what so ever, and HostFrog is scammers??? Right!!

TreeNC - I don't even know who the hell you are, besides the fact that you work for Jewlzk managing 5 or 6 of his only servers. You claim to know all this information about HostFrog yet your only "reliable" source is Mr. De La Cruz JR. I suggest you get your information correct before you try and ream us for unknown reasons.

JVS Hosting - You are also an ex customer of HostFrog. To let everyone know. The JVS (Shaun) was a customer of HostFrog for quite some time. Due to the fact that HostFrog raised it's reseller pricing levels....JVS got upset and wanted to leave. This customer up and cancelled his account with HostFrog and was refunded....yet he still opens his mouth here to cause drama. Shaun, I suggest you stop worrying about what HostFrog is doing and pay attention to your own business. Maybe you can actually get REAL praises from REAL customers. JVS owns and operates both JVS Hosting and Proline Consultants....yet proline consultants is giving praise on the JVS Hosting home page???? HostFrog is scammers??? You can't even get REAL praises about your service so you praise yourself....good one Shaun.

Tayro - I have tried to correct the issue with your account and your refund. You have yet to send an email to billing@hostfrog.com Same issue as before when you did not comply with HostFrog's SLA. This is why you most likely did not receive a refund. Yet you come on here to make statements about HostFrog...when it looks like you can't even read and follow simple TOS and Service Level Agreements. HostFrog does NOT take fault for YOU not reading and following policy. This is YOUR fault.

Now I am done with this stupid, going on too long thread. If any moderator had any sense it would have been closed again when this POS when off topic yet once again. Go figure!!

http://www.sunbiz.org/scripts/cordet.exe?a1=DETFIL&n1=P04000089992&n2=OFFFWD&n3=0001&n4=P&r1=&r2=&r3=&r4=&r5=&r6=&r7=HAGGARDCOREY&r8=

Yes, HostFrog is a Florida Corporation.

However, you are operating out of georgia and have failed to register as a foreign corporation.

<<snipped>>People here are complaining of an inability to contact you and consistant lies about the status of their money, your operations, etc. This happens all too often on WHT and we're simply trying to help people recover what they are owed.

Ahh this is nice.....

1) defaulted on a colo contract? we never had a contract remember? from what I was told by "Mr.Haggard" is simply "month to month" If I was defaulting on a contract why would you send numerous emails to Telx trying to get my equipment shipped to me?

2) Believe me Corey I'm hardly worried about a collection agency I've already spoken with them and shown all proof neccessary.

Truth is people are not trying to slander you or your company simply state facts. Why? My main reason is I see it like this...

You lied to me.

You basically almost put me out of buisness.

My buisness helps support my kids, therefore your lies are simply not acceptable.

I do agree Tree does help me manage some of my servers, but his views and posts have nothing to do with me. I have better time than to try and "rally" up people to "slander" HF. Your doing a pretty good job yourself in that department.

Tayro - I have tried to correct the issue with your account and your refund. You have yet to send an email to billing@hostfrog.com Same issue as before when you did not comply with HostFrog's SLA. This is why you most likely did not receive a refund. Yet you come on here to make statements about HostFrog...when it looks like you can't even read and follow simple TOS and Service Level Agreements. HostFrog does NOT take fault for YOU not reading and following policy. This is YOUR fault.


I sent a ticket to billing@hostfrog.com on July 19, 2006

Ticket #
YNJ-298935

You stated on the 21st that a cheque had been sent on the 20th.

So, tell me again how you've tried to correct this issue?

Registrant:
HostFrog Corporation
56 Marietta Street
Atlanta, Georgia 30701
United States


56 Marietta Street is the location of a huge datacenter here in Atlanta. http://www.56marietta.com/

56 Marietta Street is the location of a huge datacenter here in Atlanta. http://www.56marietta.com/

HostFrog was a customer of SkipLink which has space @ 56 Marietta (TELx)

HostFrog had space at 56 Marietta in the COR area. Skiplink was the upstream provider.

Hostfrog, let's face some simple facts shall we ?

First lets post the convo we had over the weekend shall we? In this convo is where i found out he "sold" hostfrog, and how happy he was to be out of the hosting business... But yet he is still in business? and worried about us slandering it, meanwhile he does a might fine job of that on his own, by lying? Heck all we do is rebute his claims with actual facts and solid evidence. Anyways here goes the convo;

FrogNocLive (3:28:00 PM): Tell Roland I hope all is well with the hosting industry
Shauns Data (3:28:11 PM): Tell him yourself.
FrogNocLive (3:28:22 PM): nah, aint on too much.
Shauns Data (3:28:30 PM): Thats good for business
FrogNocLive (3:28:44 PM): I don't run HF no more so don't need to be on this POS messy
Shauns Data (3:28:54 PM): Oh, you gave it up ?
FrogNocLive (3:28:59 PM): nope
Shauns Data (3:29:04 PM): Sold it ?
FrogNocLive (3:29:13 PM): Yeah
Shauns Data (3:29:22 PM): Oh, so you are no longer a host ?
FrogNocLive (3:29:25 PM): No
FrogNocLive (3:29:28 PM): no more file:///c:/program%20files/common%20files/aol/1143862655/ee/services/boxelytoolkit/ver1_4_29_1/resources/en-us/smiley_yellow_08.gif
FrogNocLive (3:29:30 PM): love it
Shauns Data (3:29:38 PM): Good, so what do you do now for work?
FrogNocLive (3:29:48 PM): This and that
Shauns Data (3:29:54 PM): Oh.
Shauns Data (3:30:13 PM): No career huh?
FrogNocLive (3:30:33 PM): Oh yeah ofcourse, I have something cooking up
FrogNocLive (3:30:37 PM): just not hosting
Shauns Data (3:30:47 PM): Technology related computer wise ?
FrogNocLive (3:30:55 PM): too much money needs to be put into hosting, most don't have it, the ones that dont fall by the wayside
FrogNocLive (3:30:59 PM): yes
Shauns Data (3:33:43 PM): How much did you sell HF for ?
FrogNocLive (3:34:11 PM): it wasn't much, but enough for me to market a new campaign of goodies and techie ****
Shauns Data (3:34:18 PM): ok
FrogNocLive (3:34:45 PM): they aren't even using HF, they wanted the customer base, and the name...nothing else
FrogNocLive (3:34:47 PM): oh well
Shauns Data (3:34:59 PM): ha
FrogNocLive (3:35:49 PM): anyways...gotta be on the run. See ya
Shauns Data (3:36:08 PM): Cya


Now to rebute HF's claim's

1. Yes i was refunded, but how much longer, and what were the lengths i had to goto for that to actually happen. If i recall besides you telling me i will not get a refund, and me having to come on here seeing your prommised Tayro one, it was only fair i got one as well, also then after you agreed to pay me back i basically had to keep calling you, and keep sending e-mails/paypal requests in order to get my money, which definatly wasnt on the day it was orginally promised

2. So what if i use one of my other companies as a testimony on my website, who cares? Atleast im not a cheating, lying scammer. Proline is also a company with many partners, as they all keep saying thank god for the good hosting, so they can get / recieve e-mails and new client accounts, as that is how they make their money. My website is also scheduled to be redesigned for JVS, and as a matter of fact i have a pile of my customer testimonies sitting in e-mail waiting for their own dedicated page.

3. All this would go away rather quickly if you man up, and step up to the plate and actually do what you say and promise you are going to do for once. Everything i've heard out of your mouth has been bull**** thus far.

4. Want to know why you raised your prices corey? You only raised them after that BIG couple of weeks long downtime, which you blamed on the provider, and fed us all excuses, when you actually decided to answer that is. But in-fact really what it was , was on your end, because you broke the contract with telex and couldnt pay your bills because you were too busy taking the money you made, and NOT re-investing it. Bottom line you raised prices so dramatic like that due to the great amount of clients you lost during the downtime. Bad move i guess eh? Now you lost all your big clients, i bet you wont make that mistake again huh?


Bottom line here is there is definatly no slander going on, just proof of concept that Corey Haggard from HostFrog.com is utterly lying about everything he says, and we are here just to rebute those false claims with the real factual data that proves otherwise. This helps people here on WHT, know that this host is not a good choice. Thanks again

Regards-
JVS Hosting Solutions

TreeNC - I don't even know who the hell you are, besides the fact that you work for Jewlzk managing 5 or 6 of his only servers. You claim to know all this information about HostFrog yet your only "reliable" source is Mr. De La Cruz JR. I suggest you get your information correct before you try and ream us for unknown reasons.

I actually requested to come down to "your datacenter" and check out the place. I arrived at 56 Marietta, which is obviously not yours. You then "corrected" yourself, saying you only have a NOC there, and sent me to an office which was, surprise, abandoned.

I have more "reliable" sources than just Roland. I know people.

Straight from the rule book on lovely WebHostingTalk

You may not use discussions to recommend, praise, or belittle other products or services, or any company; without first hand experience of those products or services.

TreeNC...get your head out of your *** man seriously.

Regarding the pic - HA! He is in the bathroom. You have got to be kidding. That is too funny. Does he run his hosting company while on the crapper?

Also - I think that we can chime in on the discussion that is taking place as well as voice our concerns or opinions on what is mentioned in the thread.

So maybe someone can tell me, who got refunded and who didn't? All I read is Corey telling people to follow some tos one minute and the next minute he sent a cheque, then 2 months later tells them to read the tos? or am I missing something here.

Surely a mod can lock this or ban hostfrog to save Corey/HostFrog from making a fool of himself. Well it's a bit late for that.

-Scott

I would ask that someone investigate the claims but not sure if the is what WHT does. For someone who is not into hosting - he sure is active on the boards still. ;)

We never said that we were getting out of hosting. This is going from members mouths. I am telling you out of my own mouth.

Tayro is the only one who has not been refunded in this thread. I am still willing to investigate this issue with Tayro. I have not received any information regarding her account.

I really don't want this thread to go any further. HostFrog made a few mistakes (we're not perfect) but we are by no means scammers.

I think im going to try hostfrog.

If you do, please come back in a couple of months and post a review.

I hope to see more from you in the future and wish you the best. Sometimes things do get carried away on the forums but remaining calm is always the best bet to continue to prove that you are handling thigns professionally.

Please do update us in the future.

Tayro - I have tried to correct the issue with your account and your refund. You have yet to send an email to billing@hostfrog.com Same issue as before when you did not comply with HostFrog's SLA. This is why you most likely did not receive a refund. Yet you come on here to make statements about HostFrog...when it looks like you can't even read and follow simple TOS and Service Level Agreements. HostFrog does NOT take fault for YOU not reading and following policy. This is YOUR fault.
I sent a ticket to billing@hostfrog.com on July 19, 2006

Ticket #
YNJ-298935

You stated on the 21st that a cheque had been sent on the 20th.

So, tell me again how you've tried to correct this issue?








Apparently you didn't see this when I posted it on the last page, HostFrog.

That is an old ticket Tayro. I need the information of your account. I will personally handle it myself. However, I don't have access to your old ticket. Please email me the details at billing@hostfrog.com I understand your frustration in this matter, and hope we can resolve this issue soon. Thank you!

That is an old ticket Tayro. I need the information of your account. I will personally handle it myself. However, I don't have access to your old ticket. Please email me the details at billing@hostfrog.com I understand your frustration in this matter, and hope we can resolve this issue soon. Thank you!


Should I submit a ticket/email you so you can resolve my issue as well?


;)

Ok, I've sent you an email to billing@hostfrog.com, with my mailing address and the domain name I had hosted with you.

I paid via PayPal.

Ok, I've sent you an email to billing@hostfrog.com, with my mailing address and the domain name I had hosted with you.

I paid via PayPal.



I'm pretty sure you'll get a refund now after this thread was reopened.

;)

Thank you Tayro. I am sure we can get this issue resolved quickly.

I will let everyone know the outcome, either way.

We never said that we were getting out of hosting. This is going from members mouths. I am telling you out of my own mouth.

Tayro is the only one who has not been refunded in this thread. I am still willing to investigate this issue with Tayro. I have not received any information regarding her account.

I really don't want this thread to go any further. HostFrog made a few mistakes (we're not perfect) but we are by no means scammers.

FrogNocLive (3:28:00 PM): Tell Roland I hope all is well with the hosting industry
Shauns Data (3:28:11 PM): Tell him yourself.
FrogNocLive (3:28:22 PM): nah, aint on too much.
Shauns Data (3:28:30 PM): Thats good for business
FrogNocLive (3:28:44 PM): I don't run HF no more so don't need to be on this POS messy
Shauns Data (3:28:54 PM): Oh, you gave it up ?
FrogNocLive (3:28:59 PM): nope
Shauns Data (3:29:04 PM): Sold it ?
FrogNocLive (3:29:13 PM): Yeah
Shauns Data (3:29:22 PM): Oh, so you are no longer a host ?
FrogNocLive (3:29:25 PM): No
FrogNocLive (3:29:28 PM): no more file:///c:/program%20files/common%20files/aol/1143862655/ee/services/boxelytoolkit/ver1_4_29_1/resources/en-us/smiley_yellow_08.gif
FrogNocLive (3:29:30 PM): love it
Shauns Data (3:29:38 PM): Good, so what do you do now for work?
FrogNocLive (3:29:48 PM): This and that
Shauns Data (3:29:54 PM): Oh.
Shauns Data (3:30:13 PM): No career huh?
FrogNocLive (3:30:33 PM): Oh yeah ofcourse, I have something cooking up
FrogNocLive (3:30:37 PM): just not hosting
Shauns Data (3:30:47 PM): Technology related computer wise ?
FrogNocLive (3:30:55 PM): too much money needs to be put into hosting, most don't have it, the ones that dont fall by the wayside
FrogNocLive (3:30:59 PM): yes
Shauns Data (3:33:43 PM): How much did you sell HF for ?
FrogNocLive (3:34:11 PM): it wasn't much, but enough for me to market a new campaign of goodies and techie ****
Shauns Data (3:34:18 PM): ok
FrogNocLive (3:34:45 PM): they aren't even using HF, they wanted the customer base, and the name...nothing else
FrogNocLive (3:34:47 PM): oh well
Shauns Data (3:34:59 PM): ha
FrogNocLive (3:35:49 PM): anyways...gotta be on the run. See ya
Shauns Data (3:36:08 PM): Cya

**Notince all of the text in red from an aim convo we had not even 2 weeks ago, and also notice in his post on here he said he isnt giving up the hosting business, and that "This is going from members mouths"

Your not getting out of the Hosting Business huh? Do you not recall that IM from AIM not even 2 weeks ago? LOL ..ugghh maybe it's bi-polar?

I too plan on sending you an e-mail requesting a refund and request to cancel my account.

I have received a refund via PayPal, and am satisfied with the outcome of this issue.

Corey also apologized for the delay.

I appreciate it.

well - maybe in Server Kermit's defense he decided that hosting was something inside of him and it fueled him to continue on. I know many times I have felt that this industry consumed me and I need to get out but like a drug - I am still shooting up daily with it. So kudos for making things right with Tayro and I hope to see two things:

1) You pull things back together
2) Redeem any negative reputation you might have by committing to staying professional in discussions regarding business matters - if with who you feel are friends. Business is business. Keep it real at all times.

if with who you feel are friends should read - even with who you feel are friends.

I have received a refund via PayPal, and am satisfied with the outcome of this issue.

Corey also apologized for the delay.

I appreciate it.
Good to hear it :) Let's close this back up again now.