Well, I been with revecom proccsiing (paysystems.com etc) now for a while, was all great in the beginning, and now I am absolutely flustered with their company.

Be warned using them as a reoccurring basic, this is why...

Lately, my business has grown yet my income dropping monthly.. i try and see why this is... I noticed that my payouts to revecom have grown many X the size yet the income to me has decreased
drastically!

I now understand where the money going, and also the hundreds of emails of clients wondering why theyre cards are "declined" when they work great everywhere else but with paysystems. This alone gets the client worrysome about their state of business, and usually leads to a lost client.

Well They charge 1.00 per transaction flat off.. well guess what... when a reoccurring charge happens and FAILS, they make a buck
then it FAILS agaian, they make a buck, 3rd time it drops then from the database, and guess what.. another BUCK to them.

I have many clients resigning up not wondering why they have to... but the majority only fail 1 or 2 times i must state.

Well think about this... your doing 40,000 billings in one day.
What if 10% of these failed... wow lets go buy a Yugo!

This is extremely sad, and you must be informed about this so you dont make the same mistakes i did.

Originally posted by hosterdude
Well, I been with revecom proccsiing (paysystems.com etc) now for a while, was all great in the beginning, and now I am absolutely flustered with their company.

Be warned using them as a reoccurring basic, this is why...

Lately, my business has grown yet my income dropping monthly.. i try and see why this is... I noticed that my payouts to revecom have grown many X the size yet the income to me has decreased
drastically!

I now understand where the money going, and also the hundreds of emails of clients wondering why theyre cards are "declined" when they work great everywhere else but with paysystems. This alone gets the client worrysome about their state of business, and usually leads to a lost client.

Well They charge 1.00 per transaction flat off.. well guess what... when a reoccurring charge happens and FAILS, they make a buck
then it FAILS agaian, they make a buck, 3rd time it drops then from the database, and guess what.. another BUCK to them.

I have many clients resigning up not wondering why they have to... but the majority only fail 1 or 2 times i must state.

Well think about this... your doing 40,000 billings in one day.
What if 10% of these failed... wow lets go buy a Yugo!

This is extremely sad, and you must be informed about this so you dont make the same mistakes i did.

I (as a customer) had that problem. They kept retrying my card (oh, about 10 times) to get a $25 dollar charge, which was alerady charged to my card.... I called their customer service about 10 times and faxed my statement another 4 times .... that's when I lost patience! :D... I just called VISA and told em "well, I'm not disputing this charge, but they're disputing that I paid"...

now guess what? Yesterday I got a nice lady from revecom on the phone (I guess after promising to call back 4 times they call back almost a month later! lol) who wondered what happened.... turns out VISA decided to ask them for proof for ALL my revecom transactions... hehe...


Sad though that it took VISA to get them to do something... it's not like I didn't try....

at least the host (pixelseven) is VERY VERY good about all this.... so, thanks sean!!!

Yeah, my card has problems with 2checkout and paysystems, however works great with paypal or a proper merchant account.

Don't know why paysystems keep declining my card, their fraud system is probably too sophisticated. =P

Originally posted by xharine
Yeah, my card has problems with 2checkout and paysystems, however works great with paypal or a proper merchant account.

Don't know why paysystems keep declining my card, their fraud system is probably too sophisticated. =P

not really the issue discussed here, here's my scenario:

initial setup + charge -> approved, no problem
1 month later, re-occurring charged -> supposedly declined (keeps retrying and getting declined), HOWEVER it is charged on the card the initial time...


slightly different :)

no that is the problem I am exactly talking about....

it is getting declined for no reason whatsoever..
times this by 250 for all the clients besides you it's happening to.. what does that mean.. -250.00/m extra costs to me, while they pocket that $250.00 on theyre <cough> faulty system

Originally posted by hosterdude
no that is the problem I am exactly talking about....

it is getting declined for no reason whatsoever..
times this by 250 for all the clients besides you it's happening to.. what does that mean.. -250.00/m extra costs to me, while they pocket that $250.00 on theyre <cough> faulty system

Add to that the issue I mentioned... then they even pocket money from YOUR clients!

Boy this is starting to get on my nerves. I just had a rep from paysytems call me to ask why we were telling a client their card was beeing declined. As usuall the charge went though but paysystems has been notifying us that the charge was declined even though it wasn't. We've been having this happen every day now it seems.

It's good to hear that we aren't the only ones having this problem.

I guess I am going to have to call and do some yelling about this. I managed to get them to switch to the weekly payments, so hopefully I can get them to fix this.

from my experience you just get nowhere.... I called revecom and was told "it's not in our system, send us your statement".... Try that first... if that doesn't work then have your client call visa (or whoever they use) and tell them "My card was charged and that was authorised by me, HOWEVER the company (revecom) denies the charge went thru"... What happens then is that revecom needs to prove the charge was authorised (and if it isn't in their system....).... you get the idea.... This is not asking for a chargeback (though if they can't prove, then visa will pull the charge)....

Some might think this is not the way to go, but I've done everything I could... and if they're not keeping their word... THEN it's time to involve your CC company...

just my 2c

Well,

It took an hour talking with them for them to finally see that there was an error beeing made. They have finally got their programers looking into this now, so hopefully they get it fixed soon.

Originally posted by regier
Well,

It took an hour talking with them for them to finally see that there was an error beeing made. They have finally got their programers looking into this now, so hopefully they get it fixed soon.

I wonder how much money they gained this way? Will they re-imburse people for the fees?

I just find it hard to believe, that they are so blind as to be unaware of this problem.. Considering I know exactly what all you clients and customers are talking about. As I see the same thing day after day from my clients. And complain to revecom, only for them telling me THEY fixed that particular order (which 90% are never fixed correctly!) For them to just be waking up and realizing something is wrong now is ludicrous They must here this bs from thousands and thousands of clients per day.
Just imagine 50% of them customers who give up and dont fight for their money back or the 1000's of their clients who dont fight for their dollars back when its their systems fault only make me believe they make the system faulty onb purpose

This billing problem has been happening on a daily basis as well. It seems every day I get declined transactions for recurring accounts. And guess what, the client usually has more than enough funds to cover the billing.

And the above seems to occur even more frequently with people that pay by check. Month after month I have clients that just keep having their accounts rejected.

It also makes me really wonder, why is it that every time there's a mistake, it's ALWAYS in Revecom's favor? I just don't buy that it's an "honest" mistake. And even if it were, why the hell don't they fix it? The same crap happens over and over and over again.

Warning to all revecom customers. Go in and audit your billing carefully. Very carefully. You might be surprised to find something outrageous.

Here's a very recent incident:

Client was billed sucessfully for a recurring account. Revecom/Paysystems tells me and client the transaction was rejected, even though it did go through.

I tell Revecom's support about this, and all they say is, "have client fax a copy of the charge".

WHAT? It's their god damn fault and now I have to make my customer run around in circles? Is other people's time/effort not worth anything? So now client has quit, telling me they will rejoin when I have a better payment solution.

I'm telling you, the extra hours I have to go through to fix these problems (emailing client, waiting for reply, keeping track of these issues), lost $ to Revecom's commissions, lost customers, and loss to my reputation... This just ain't worth it.

That's pretty interesting - especially the check payments failing. We have a few that pay by check and one gets declined every month, and yes, he says there's enough in their account to cover it.

We also have a case of someone being billed 5 times in one month after she had to be put back into the database after failing the three attempts. 2 phonecalls and 4 e-mails didn't shop the charges (though all were refunded to her when we mentioned them to paysystems). In the end we just pulled her out of their system totally and gave her a free account to compensate her for the trouble.

A few other people I know have mentioned this as a known issue (well known to everyone but paysystems it seems). Once an account is deleted, if it's readded by them, it can start to overbill like there's a ghost of their old data being attached to the replacement.

Will have to check into the transaction fees being charged for declined attempts. I'm not seeing any extra amounts in the settlement notices, or is that normal?

Might be worth keeping this thread alive and compiling a list of things that people should be keeping an eye out for. Paysystems *do* read this forum. Though they don't post, they're fully aware of it. I've had that from the horses mouth :)

Greg Moore

Yeah, my card has problems with 2checkout and paysystems, however works great with paypal or a proper merchant account. is what xharine wrote...


I was just about to get a merchant account with 2checkout..Is 2checkout scamming people like revecom? I really hope they are not because they are affordable and customizable which is what I really wanted.

BTW any admins out there..can I change my username..or if not my username..my display name..This one is like 2 years old and was for my old domain..Just PM me if you can.or tell me what to do..thanks

Originally posted by dhabets
initial setup + charge -> approved, no problem
1 month later, re-occurring charged -> declined (keeps retrying and getting declined)

I'm not alone, i also suffered from this now :(

I'm having no luck with CC transactions recently...

Anyways, on the revecom topic, I called them today to inquire if they received my 5th fax of my statement. however, it being a holiday, the person wasn't there and nothing was marked in my file.

I think everyone should really consider contacting VISA and the BBB. I've promised them to wait till my contact at revecom is back, but if I don't get a resolution by monday, I'm going to complain and complain and complain till they acknowledge their fault AND FIX IT! :mad:



(note: I'm usally a very happy person :).... I just don't like being given the run around)...

Originally posted by dhabets
... but if I don't get a resolution by monday, I'm going to complain and complain and complain till they acknowledge their fault AND FIX IT! :mad:


And make sure you tell them to fix it permanently, not just credit you once for the one mistake.

Originally posted by Skeptical


And make sure you tell them to fix it permanently, not just credit you once for the one mistake.

Will I get cases of dr. pepper if they fix it? :D


(I think I'll be thirsty for a long time at the rate their going... hehe)

Hopefully I've read this thread about this Revecom scams.

I was considering 2checkout for CC processing, but a few days ago I've read other Revecom threads (older than this one) that said they had a good service and some more nice features than 2checkout for the same price.

Since then I was very much interested in signing with Revecom, so I first sent some emails asking some pre-sales questions... I've sent 2 already... 4 days have passed and nothing.

I'm not going to sign with some CC payment processing system that doesn't have a decent customer support.

I've rather wait until the end of summer, when 2checkout is planning to implement a bunch of nice new features.

Oh god please spare me! Revecom is the worst company I've had to deal with in a long time. Everything is getting bungled! One thing after another this is getting ridiculous. And the worst guy they have there is someone named "Justin". This guy is absolutely unhelpful in any situation. I open a support ticket to update billing and he tells me to do something else. All the other techs do it no problems, but this guy... he really takes the award for the most incompetent support guy they got over there. :angry: :angry:

Posted by hosterdude
Well They charge 1.00 per transaction flat off.. well guess what... when a reoccurring charge happens and FAILS, they make a buck
then it FAILS agaian, they make a buck, 3rd time it drops then from the database, and guess what.. another BUCK to them.


Is this really True? If decline for 9 times, the monthly 10 buck would had gone worthless.

actually my host (who was billing me) didn't have to pay the fee for every attempt... at least that's what he said/was told.