What would you do if a person comes to you asking to rent a service, you give him the specs & the price & he says you're way too expensive upon other companies.

Then he asks if you know another company that offers the same things as your own company?

Would you just give him a link from another company or would you explain politely you don't know any other company that can do it for a lower price, however you do know a lot?

Whilst a little cheeky, you could point him in the direction of a cheaper company that you KNOW the support to be poor, and explain that the premium he pays with your company allows for genuinely fantastic support.
Also mention that if he finds that they do not meet his needs, that he should reconsider paying your "higher" fees.

I fail to understand why anyone would ask a company to provide advice about it's competitors. Maybe you should charge this person for wasting the time of your staff.

This would be like ringing up Microsoft and asking them about cheaper Operating Systems that offer the same (or better) features, they'd probably put the phone down on you...

I'd tell them that I don't make it a habit of surveying other companies for their pricing. I instead base my pricing on real world situations and my own abilities and costs instead of what other companies charge. In fact, their mentioning other companies are cheaper means they may have already found others for less.

Wish them luck, give them a little pat on the behind and move on. ;)

Why not offer him something with a lower specification, for less?

Why not offer him something with a lower specification, for less?

Maybe because you have your prices for a reason? Nobody is selling a service to get depts out of it, you're running a business to make profit or am I wrong?

Maybe because you have your prices for a reason? Nobody is selling a service to get depts out of it, you're running a business to make profit or am I wrong?First, Plasma Badger wasn't suggesting that you sell your current offerings for less. But rather you attempt to convert the person by offering him one of your lessor priced offerings.

The second line sounds like something you might have been able to say to the person that wanted you to suggest another company.

Or, you could have just closed the window or whatever venue of communication you were using. :)

Lots of people look for "deals." Nothing wrong with that. Someone that has offerings that are less expensive than mine, aren't my competition. But I still wouldn't send them customers. ;)

True, but in this case the person was referring to another company that had a price wich was 50% cheaper then I was offering.

If I have to go below that price it's not even worth having that customer. If I'd to that I wouldn't make any profit at all, so I also didn't see a reason why sending him to another company. That's why I'd like to know what you would do :)

Would you just give him a link from another company or would you explain politely you don't know any other company that can do it for a lower price, however you do know a lot?I'd say, "Thanks for stopping by. And have a nice day."

It's not really worth the time and effort to get into a debate with him over my business plan. I'd just bid him good day and go on to something productive.

How I see it, you are not a sales rep of any other company but yours. No reason to refer him to another company because it is simply not your responsibility to do so.

Lol do what my old boss use to do when somone ragged on our price and features (4000 other customers didnt complain) . He'd ask the other person if they wanted a good buy. When they answered yes He'd say "Well sir, good bye" and hand up the phone. Calssic.

True, but in this case the person was referring to another company that had a price wich was 50% cheaper then I was offering.


Well should have asked him why he phoned you when he already found someone with the price he's has in mind.

Lol do what my old boss use to do when somone ragged on our price and features (4000 other customers didnt complain) . He'd ask the other person if they wanted a good buy. When they answered yes He'd say "Well sir, good bye" and hand up the phone. Calssic.

I love this idea, I assume it's public domain, I'm adopting it anyway

re. back to the thread, don not waste any more time on it,
regret you wasted your time to start with, but, close the door,
go out and get a real customer.

Good Luck
Brian

Lol do what my old boss use to do when somone ragged on our price and features (4000 other customers didnt complain) . He'd ask the other person if they wanted a good buy. When they answered yes He'd say "Well sir, good bye" and hand up the phone. Calssic.

I'm so using that :).

on subject: ditto everyone else, get a real customer. Don't waste your time with this one.


Michael

We had someone come by and ask why we were so much more expensive than everyone else. I went into some details, they didn't seam to really care.

Next time someone asks, I'm going to tell them that I have a girlfriend who requires $700 purses.

Hey, if they're going to ask questions like that, have a little fun. If nothing else they'll see you're not running things in a nameless-faceless manor. We've very rarely had clients (or potential clients) question our pricing, so it's not a big issue.

Take it with a grain of salt. Tell them you aim for those who have been mistreated by the cheaper hosts, or who needed more than was offered. Though converting them with a smaller package wouldn't be bad either. :)