Hi,

i read all about outsourcing support in the forum, but i'm going to sign up with getsupportnow.com.

i'm worry about give other party my root passwords, ..
so is there any one tried getsupportnow.com before ?
any good or bad comments?

Thank you

I don't think it would be wise to give anyone your root passwords. Why don't you just give them access to a trouble ticket system and then they simply enter all of the information and you then read it and perform the maintenance yourself?

I think that this is the safest option if you are going to outsource.

Originally posted by 2Mhost
Hi,

i read all about outsourcing support in the forum, but i'm going to sign up with getsupportnow.com.

i'm worry about give other party my root passwords, ..
so is there any one tried getsupportnow.com before ?
any good or bad comments?

Thank you

I tried signing up, but didn't get any response... I'm using bobcares now, they seem to be solid so far... :)

I don't think it would be wise to give anyone your root passwords. Why don't you just give them access to a trouble ticket system and then they simply enter all of the information and you then read it and perform the maintenance yourself?


but if customers on servers complaints from MySQL server is down .. for example .. how tech can help then ?

i think he need a root passoword to check logs, ...

i there any known way to deal with such issues ? or the outsourcing support can tell me the error and the solution and i do it by my hand ?

do i look like stupid ?

i need to enhance my service .... but not time to make trainings new ppl for support

Same situation here. I attempted to contact them via their webform and still no response.

Before giving anyone your root password I would make them sign a NDA or Confidentiality agreement. That’s the only way you can protect yourself really... and even then it won't stop everyone, it just gives you the legal right to sue them if they do something bad.

sue them! ...

this is not a solution if they do somthing bad, somthing bad means i'll be out of business

... appear now one tried them before :confused:

You do not have to give us your root passwords at first. Although, we will not be able to answer all tickets without them, you can at least try us first, if you think we are doing good then give them to us, otherwise do not. This is what most are doing.

To those who tried to signup and did not get any information. I handle all signups by hand, to check the information, etc. I had a small problem with outlook and my computer, and lost a few emails, one of those emails might have been yours, however it is fixed now, and all is good, hope to talk to you later.


Best Regards,
GetSupportNow.Com