Hi

I have received an email stating that one of my user is hosting a forum sharing credit card numbers and bank account numbers on their forum, what shall i do now?need your advice

Find them, report them to the authorities, suspend them, and don't look back.

Find them, report them to the authorities, suspend them, and don't look back.Ditto ^^ :)

Contact FBI and ask their advise, they may want to leave it open to track down who all is involved, buyers and sellers of the card numbers.

I think you guys are jumping the gun here a bit. This should firstly be investigated by yourself to make sure its true.

Ok :)

If the forum is setup just to trade cc numbers etc, then shut it down. If it's one thread with the cc info in it, ask the customer to remove that thread.

Hi, my customer denied it, anyway i take the site down, and sent an eamil ask them to clarify, what should i do the next step?get the clarification and up the site again? i cannot monitor the site 24 hours to check

Hi, my customer denied it, anyway i take the site down, and sent an eamil ask them to clarify, what should i do the next step?get the clarification and up the site again? i cannot monitor the site 24 hours to check

If your customer denied it, terminate his account with no refund. (I assume that you already put this in your TOS.)

Soft way, ask clarification with warning notice that you will terminate immediately his account if that's happen again.

It's OK to loosing one customer then losing your entire business. :peace:

If your customer denied it, terminate his account with no refund. (I assume that you already put this in your TOS.)

I would hope that step is AFTER you prove that the allegations are true.

I would hope that step is AFTER you prove that the allegations are true.

I'm glad that I wasn't the only one who found his advise a little disconcerting..

-Steven

Hi, my customer denied it, anyway i take the site down, and sent an eamil ask them to clarify, what should i do the next step?get the clarification and up the site again? i cannot monitor the site 24 hours to check
If your customer's forum is distributing stolen cc info, on an ongoing basis, then you need to take action. If it's a one off thread, then your customer needs to delete the thread. You need to investigate what type of forum your customer is running.

What I don't see here is whom sent the original email. That makes a large difference in how you react to it.

Was it your server provider or upstream provider? Are you at Risk for getting shutdown? Was it a goverment agency (verifable)?

These are very important questions.

well, the guy sent the email is not any organisation, he sent the email directly to me and to my cuontry's police email account,. his own email looks strange too, amexvisacards4sale@yahoo.com, looks like himself is selling some kind of visa card, could it possible this guy is some foe of my customer? he said my customer are criminals, yet did not give any proves

That is why I asked who. If it did not come from a verifable source and after checking the site you found no proof there was no reason to shut down your customer at this point.

To be honest there was no reason to even contact your customer.

I will say that if someone decided they didn't like me and sent an email such as this to my host and I was suddenly shut down for doing nothing wrong I would be irate.

my customer is having a forum in some language i dontknow, i really cannot sure is the complain true or not, currently what i did is send an email to my customer and ask him do some clarification, i think i will release the ban after i receive the email