Ever since their hastily-announced (less than a day in advance) "scheduled downtime" for upgrading at 1am this morning, each and every API query to the ResellerClub.com system has returned "500 Internal Server Error."

We've been with them for five or six weeks. You know, I've just about gotten used to the terminally slow tech support and the eventual, inevitable "Problem? What problem?" responses. (Or my personal favorite, getting back "I will have to check with someone and get back to you in 1-2 business days." after 1-2 business days.)

I was even ready to overlook the fact that transfers of locked domains were screwed up for nearly a month.

But this is really over the top. Sure, I've got my ticket open, but after 18 hours they have not seen fit to give me any idea what the problem is, no confidence that they know what the problem is (or even that they know there is a problem), and no idea when it will be fixed. In the mean time, I'm angry (well, angrier than I was already) and my customers are not getting the service they deserve.

Does anyone know a way to get them to acknowledge and fix problems in a timely fashion?

Failing that, how hard is it to switch to eNom, and do they pull stunts like this?

So after nearly six weeks and nearly 400 domains shoved kicking and screaming through their system, if you're considering using ResellerClub.COM, I have this to say to you: visualize me (well, since you don't know me, visualize someone gaunt, drained, and nearly skeletal) staring at you through hollow, dead eyes mouthing the words, "Abandon hope all ye who enter here."

And then, if you persist, budget an extra dollar or so per domain for the support costs you will incur making up for their technical and support shortcomings.

Their servers are known to be much more "flakey" than other reseller registrars. I'm not a reseller, but I moved my domains away from Directi after their server upgrade took a week to resolve my domains. Support, as you've found out, is awful.

Enom is a bigger, more reliable, better support, reseller registrar. Their prices are generally a tad higher. Again, I'm not a reseller, so cannot comment on the reseller API. But the impression I get from others, is it's solid.

Does anyone know a way to get them to acknowledge and fix problems in a timely fashion?

Uhu :) They have live chat where you can scream up all your trials and tribulations. It can help, then they talk to you and solving problems. Of course you have to be aggresive and persistent, always shout "god damn i'll not wait another 2 b.d! (already waiting for a month!!!)". Such system has moreless all big companies, they used to split on a resigned costumers. Try another methods :)
Good luck :)

Well, this has been going on 24 hours now. Still no clues from ResellerClub.

The live chat is not a bad idea, though I've been "current position in the chat queue is 6" for quite some time now. I think they know I'm on my way and have all gone on break!

If anyone else is having this problem, I would really like to hear it. I would almost rather believe that it is some kind of terrible coincidence that the code that has not changed on our side quit working at the exact same time they changed the code on their side. At least then we could fix it.

Do they, in fact, have any other live API resellers? During the integration we discovered pretty basic stuff wrong that seems like it would have been corrected sooner had there been anyone down that road before us.

I am with Directi from like last 2 years or more and i have logged into resellerclub many times, during last 18 hours and facing no such issues.

after reading your post, it seems quite amazing for me that there service is down. i just logged into it again to verify and i am logged in with no such 500 internal error.

i suggest, remove your cache or internet temporary files or change the browser and try again.

We are an API-based reseller. This has nothing to do with any website that can be accessed using a browser.

e-view's suggestion, against my expectations, was actually successful.

I cornered one of their reps and once he figured out that I wasn't going away he was able to confirm that they are having a problem and they were able to provide us with a workaround until it is resolved. He was also, I must add, very nice about it especially since that's not really his job.

I have also noticed strange and wierd issues with Logic Boxes. I was unable to figure them out so placed a ticket and they said they were facing some issues and it has been fixed now.

Its working fine at the moment but yeah they were down for sure.