We've decided to try them out. Before we do purchase however, is there a current customer who can provide me with an IP to ping?

66.54.222.120

Here u go.

I think u will be in very good hands there...

Please contact me if u need anything else.

Gotta love their ping ;) .

Is the support via help desk / email / phone?

There any chatrooms like Rackshack? ;)

might not get to do certain things so watch out :0 better ask a LOT of questions

I dont agree clocker.

U can do everything possbile based on what u order.

If u order a Plesk dedicated IBM 300 then thats what u get

If u order a ensim one u get ensim.

Its a pretty obvious thing to me that u actually get everything u pay for. Great support, great uptime, and exactly what u order

Yes there is helpdesk, email, phone and soon chat room

Joe

I agree with Joe, Webreseller is a top notch operation.
IP 66.227.5.233

Originally posted by clocker1996
might not get to do certain things so watch out :0 better ask a LOT of questions

Out of curiosity, what could some of these things be?

Originally posted by JBIZ718
and exactly what u order

Or in some cases, more. We jumped on a recent offer, which was changed within about 20 minutes to a better offer. We'd already ordered, but were allowed to upgrade without penalty. So they certainly did the right thing by us.

Cheers

Gary

Originally posted by AcuNett
There any chatrooms like Rackshack? ;)

http://www.webreseller.net/livehelp.htm

it's not up at the moment though...:(

I got a server with them about a week ago and love them!

We've had servers with them for about a month now, and so far are extremely happy with them. I've talked with the owner Robert and some of the staff both on the phone and through their ticket system, and unlike some other providers they really seem to care about their customers. :)

I have been with Webreseller.net for over 3 months. For the most part they are good. My server has never went down, nor has any other function of it, gotta love Ensim. Now that I said the good, let me state a couple of personal complaints. They are not a true 24/7 support, except for down servers. What I mean is that they only answer downed server tickets through the night and on weekends, none others, perhaps this is not all the time, but it has been my experience. The other thing is, perhaps I am crazy in thinking that this was possible, but they had this new special offer on servers and I asked if it was possible in some way to switch to one of those, that I would even pay the new fees involved. Jonathan Case informed me that there is no way, that this can't be done. So, I would say that flexibility are not one of their strong suits.

They seem to be working on improving their weekend support, as recently on a weekend I put in a ticket to have reverse DNS setup for 2 IP's, and they did that within the hour.

Maybe it was just luck though.

Webwired, Mr. Case was correct, you can not switch from one to the other, you are a managed system and the new servers are semi-managed, also you are not limited to IP on what you have now, you will pay for IP's with the new offer...

We are very flexible in all aspects, and I think many WHT customers will say that we have tried to honor almost (ALMOST), every request that we have been asked to do, this includes support far outside the scope of semi-managed...

Originally posted by wired1


Out of curiosity, what could some of these things be?

see thread: http://www.webhostingtalk.com/showthread.php?s=&threadid=49056

Originally posted by JBIZ718

If u order a Plesk dedicated IBM 300 then thats what u get

If u order a ensim one u get ensim.



you still dont get it do you?
That is NOT what i am talking about

I don't see how paying for a couple IP's that I hardly ever need could be a comparison that you so mentioned. I pay $190.00 for a server with 40GB transfer per month and this other deal has 450 GB of monthly transfer and 20 GB more disk space. What is so managed about my servers anyway? Compared to a semi-managed box? Perhaps if someone was there to actaully take calls once in a while this could of been handled personally, but since you want to discuss it here, fine.

You are right clocker, we would not do the Red Hat, you signed up for an Ensim package and that is what the package was... It did not say, RedHat only, it specificly said "Ensim Unlimited Domain License"...

As I sais "ALMOST", not everything...

And if memory serves me correct we contacted your partner and said no problem, we will do this for you...

I believe yesterday you spoke with our CTO and was very happy after speaking with him... ALso I spoke with you yesterday also... If you want the transfer raised, that can be arranged...

Also, some stats for today...

May 23, 2002

Phone Calls Logged by Support and Sales Employees:
287 CALLS

again
thats not what i was saying either

it isnt about whether it came with redhat
it was about freedom
and misleading information

i figured joe would of figured that out after reading that 5 page long thread....
(this one) http://www.webhostingtalk.com/showthread.php?s=&threadid=49056

No misleading information at all...


IBM X-Series 300 PIII 1.13
450 GIG TRANSFER
Genuine IBM X-Series Server
512 MB RAM
60 GIG - 7,200 RPM HD
20 GIG - 7200 RPM (For Backups)
Includes 16 IP Addresses
(Arin Guidelines)
Ensim 3.0 Server Unlimited License
10 Account Billing System

Originally posted by webreseller
I believe yesterday you spoke with our CTO and was very happy after speaking with him... ALso I spoke with you yesterday also...

Also, some stats for today...

May 23, 2002

Phone Calls Logged by Support and Sales Employees:
287 CALLS

uhm.... me??? I havent called ANYONE at webreseller in atleast 2-3 weeks, and that was once or twice in one day....

Infact, to be precise, i received ONE phone call from someone at webreseller, and then i tried to call you guys back and some guy put me on hold. <-- and this was all 2-3 weeks ago

287 calls? what the hell is that suppose to mean.

If he was talking to me, then yes, Paul Rice was very professional and I did leave the phone call satisfied. The thing was, I called and asked if I could upgrade to the other package, and was told no, no explaination, no nothing, I even offered to keep paying what I was paying, $50 more, just for the bandwidth. I also told him if that wasn't possible, could I start all over with you guys, by cancelling the one account and getting a new one, and just putting the clients from that server onto that one? But before I could really finish with the usually, rude and short, Jonathan Case, he sent me, once again to your answering machine.

IBM X-SERIES 300 SERVER
Pentium III 1.13
Unlimited Domain Plesk 2.5
60 GIG AND 20.4 GIG HD (20 GIG FOR BACKUP)
512 MB
450 GIG TRANSFER

Is that 7200RPM?
Also is the 512RAM DDR or PC133 or PC100?
How many IPs do the PLESK server include?

1st. Webwired we can move you to the higher BW with no problems, cosider it done...

Clocker, it had nothing to do with what you said, I should have copied the text I was referring to. Sorry..

FROM WEBWIRED:

Perhaps if someone was there to actaully take calls once in a while this could of been handled personally, but since you want to discuss it here, fine.

webreseller,

How many bandwidth providers do you have and who are they?

And is your tech support 24/7?

How many techs do you have?

Webreseller are directly connected to a Yipes fiber ring with a 99.9999% Network Uptime SLA (Service Level Agreement), GBP4-routed through Level3 and Genuity. If there is a fiber cut, or an outage at one of these providers, the traffic will simply go the other way.

Also I suggest you contact them directly for sales questions. :)

avara,

I remember they said they were going to add a 2nd provider a while back and was wondering if they did or not?

Someone aboved posted that they werent really 24/7 services so thats why I'm asking.

Webreseller,

Do you have a test download file anywhere on your site?

http://webreseller.net/speed.htm

Originally posted by Matrix
Webreseller,

Do you have a test download file anywhere on your site?

If it's of any help, I get an average of 5 megabytes per second downloading from ftp.uu.net through webreseller.

Their speed as well as their stability are unquestionably the best I have seen. Do a visual route and you can see the fiber ring.

Originally posted by JBIZ718
http://webreseller.net/speed.htm


Thanks for the link and that does download fast.

I have purchased a new IBM dedicated server on webreseller about 13 days ago,

Here my short reviews :
1. The server and network is very fast than rackshack
2. They was setup the server correctly and hassle free. No more customization on change ensim.rackshack.net, etc, etc,
3. I have sucessfully installed all modules I need only for 15 minutes include ImageMagick

4. They give my server after 48 hours from purchase
5. Tech support is not very impressive, but better than rackshack I guess...

And now the server running very smoothly and have 10 days uptime with moderate load on 27 domains.

Overall, I give two thumbs for Server installation. They really setup, configure and tested all server before give it to customer.

Slayers

Originally posted by slayers

2. They was setup the server correctly and hassle free. No more customization on change ensim.rackshack.net, etc, etc,


Yeah I am sure it was very painful changing the server hostname to what you want. BIG HASSLE man..

give me a break
that is a lame resaon
it is your job to do that