I just terminated my account with gazzin.com after 7 days with the following note to them:
I am cancelling my account after signing up on April 19th because I have waited for ONE WEEK without even a response to my request for a dedicated IP address for a client that I placed on April 19th.

All charges made to our company credit card and any future charges are being charged back. Any future charges will be considered fraudulent and reported as such.

Your abysmal performance and complete disregard for customer service and support is appalling. The quality of your technical support staff is severely lacking. They are nice and I'm sure they mean well, but their responses to many questions have been just plain dumb.
This company is a joke as far as I'm concerned. You get nice technical support people via chat who are essentially dumb, as they refer everything to billing. Tickets and emails to Billing are ignored. I nearly lost my biggest customer over their so-called deal.

My advice: Don't buy cheap. Indeed, you DO get what you pay for. I've learned my lesson.

My advice: Don't buy cheap. Indeed, you DO get what you pay for. I've learned my lesson.

Great, your that much further ahead. Now if you can only put this knowledge into use, you'll be fine :)

Tickets and emails to Billing are ignored. Really sad that this isn't yet over. One would have thought they would have hired/trained someone by now to take care of the billing isuess.

All charges made to our company credit card and any future charges are being charged back.
Why didn't you just ask for a refund?

Why didn't you just ask for a refund?

trust me, you haven't dealt with gazzin :)

asking for a simple thing like QUITTING them and stopping all future payments is apparently enough of a hassle (i know people who've been receiving statements for 2 months now- go look at their forums and just check these boards too).

refunds? HA! your ticket disappears into ether and you're charged again the next month.

Because I checked here and there are far too many stories of resellers continuing toi be charged after their accounts are closed.

UPDATE:

They came back and offered me two IP addresses for free. I responded that is was "TOO LITTLE TOO LATE."

And the saga continues ...

I finally got my account terminated ... you know, I one I cancelled on 4/27. Of course, they charged my credit card at the same time. I demanded a refund, which has been ignored so far and our accounting is doing a chargeback. If they do it again, I'm reporting them to the California Attorney General's office for fraud.

Really sad that this isn't yet over. One would have thought they would have hired/trained someone by now to take care of the billing isuess.

or even better yet, automate :)

And the saga continues ...

I finally got my account terminated ... you know, I one I cancelled on 4/27. Of course, they charged my credit card at the same time. I demanded a refund, which has been ignored so far and our accounting is doing a chargeback. If they do it again, I'm reporting them to the California Attorney General's office for fraud.

easier yet, file a complaint with the BBB:

http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13220719

They already have a record for gazzin. From what i hear, gazzin responds surprisingly fast when you file a complaint with the BBB, they MAY actually notice your requests to stop billing you after a few months or so ;)

I think forefront troubled himself. He is a member here since Dec 2002 and he should have read all about Gazzin in WHT before signing-up.

We can take this as update on Gazzin current performance.

Its quite sad that hosts say that they never received a ticket notifying them that the customer wants to cancel...then go off ahead and charge the client for another month's service.

Apparantley, Some of these tricks actually do work, BECAUSE, in their tos, all charges that are paid for do not have to be refunded. Not only that, but people who do chargebacks without "notifying" the company is due legal action, which in most cases the client did notify the company but the company chose to ignore the notices all together and say they never received it.

Long story short, its best to pay just a few extra bucks for a company who has a better reputation than to cheap out and pay for a company that doesn't have good service.

Hi forefront,

Your account was already cancelled and not even charged. Even though an invoice was generated the billing admin had already terminated your account thus you were not charged.

A chargeback in this case will do no good.

Chamelion if you really know how BBB works then you'll know they are merely a mediator where they send us the complaint where we resolved. All complaints are taken seriously and resolved on case by case basis. Just that some users do not know how to read the TOS in regards to termination requests.


However, all termination has been honored where no tickets go missing.

I'll admit it was our fault in the past months where some users were gettin billed when they put in their cancellation but keep in mind we were doing a very large move which caused such delays. Each cancellation that were sent in during that time were all refunded and terminated. Some were even sent via Paypal with a few dollars just for the trouble.

Again there is always two sides of the story.

I think COMMUNICATION would resolve MANY disputes between hosting companies and clients.

I think COMMUNICATION would resolve MANY disputes between hosting companies and clients.

Not Always.

ramcjbin, you are correct that it won't always help, but it seems to me that the #1 complaint people have about their hosts is lack of communication. Whether it's an extended downtime, a pre-sales question, or a technical question, people want to know that they have been acknowledged.

Let's face it - generally online the primary method of contact is email, and to receive no acknowledgement whatsoever is akin to walking into a brick and mortar store and having the clerk ignore you. If that clerk at least looks at you and says "Yes, I have received your complaint and we are working on resolving it" you know that you have a) been heard and b) [supposedly] something is being done about it.

Enough rambling. Time for coffee :D

I learned my lesson now. I should've checked this forum for reviews about Gazzin before signing up with them. Running on my 3rd month now.

I have about a dozen sites in their mercury server (windows/helm) and about 80% of them recently got defaced. The hacker uploaded a default.htm file overridding the index.html files of my sites. These are my clients site so you can imagine how embarrassing and how painful our support group went through. To add to our shame, after Gazzin told us everything was patched up, Helm filemanager broke down and all site permissions went haywire. Some DB didnt work, some users can't upload, etc. So they fixed again. Now after a coupld of days, another site (which was not defeced from the previous event) got defaced! After they said they secured the server? Cmon do they have Sysads in there or what? :smash: So currently, all my sites are down (4 hours and counting) and my ticket is still not being worked at (maybe their support is sleeping?) I don't know but I had it with this guys. :puke:

Anyway, any suggestions on an alternative host? Windows/Helm reseller prefferred. My second concern now is how da hel am I going to move the sites now? :bawling:

Hi Skidz,

Actually the windows issues has been working on for several days already. Its apparent the hacker wants the machine as each time the directory are secured or we made several permissions the hacker will find an alternative way into the system.

Ultimately he has corrupted the ACL which we have been repairing for several hours. We took down the helm panel in order to prevent further issues.

Windows security is much tougher when a hacker does not choose to stop. However, all four windows admin has been analyzing the machine as well as event logs to prevent this issue. In the past we had outsourced the security management for windows which was probably a mistake as they did not do quite a good job.

The ETA should be 3-4 more hours as we repair the ACL.

Well,

Having the entire server down for 4 hours and counting is not acceptable to any reseller with active clients. I have accounts with other providers as well, although they are in Linux, I haven't encountered such downtime.

Our office is now being flooded with complaints because of this. If you have been analyzing the server, why the downtime? and why are we not informed about it?

Hi Skidz,

Actually the windows issues has been working on for several days already. Its apparent the hacker wants the machine as each time the directory are secured or we made several permissions the hacker will find an alternative way into the system.

Ultimately he has corrupted the ACL which we have been repairing for several hours. We took down the helm panel in order to prevent further issues.

Windows security is much tougher when a hacker does not choose to stop. However, all four windows admin has been analyzing the machine as well as event logs to prevent this issue. In the past we had outsourced the security management for windows which was probably a mistake as they did not do quite a good job.

The ETA should be 3-4 more hours as we repair the ACL.

Hi Skidz,

Most tickets in regards to windows were replied that are being looked into. If you want to give me the ticket ID I can check if you were properly informed.

Linux is much easier to managed compare to windows with more tough permissions enforced on linux systems. Its taking a while on windows due to the corruption that the individual has done to the ACL. The repair is already going on.

I am not a window admin myself but working on windows requires access to RDP or a GUI which takes time changing permissions for each account. They have been changing permission to fight off the individual.

I understand your frustration and know how you feel. We have been flooded with supports queries as well and have been working as rapidly as possible on this issue. I sincerly apologize, we are hoping to get this all secured by tonight in hopes of all businesses begins operating on Monday.

This is my ticket ID: MFW-739528

And no, nobody informed me nor updated my ticket. It would definitely help if somebody would post a least something like " We got your ticket and working on it now..." just to assure us that somebody did read the ticket instead of us wondering if somebody is alive on the other end.

And FYI. I am not in the US and so is the majority of my clients. It is now Monday 11am here so we are already starting our business operations for the week thus the complaints and frustrations.

Speaking about frustrations, what could possibly compensate such?

Greetings Skidz,

If we had a choice to put it up now we would defintely do so. I checked out the ticket and Jeff replied to your query.

There should be no issue of compensation just email us at billing department.

Well,

Having the entire server down for 4 hours and counting is not acceptable to any reseller with active clients. I have accounts with other providers as well, although they are in Linux, I haven't encountered such downtime.

Our office is now being flooded with complaints because of this. If you have been analyzing the server, why the downtime? and why are we not informed about it?

It could happen to any host really so I don't think we can blame Gazzin for that, depending on how many sites were affected 4 hours is really not that bad. I think you should give them an other chance, at least they've communicated with you and gave you an ETA.

Good luck to both parties.

Well,

I am a very patient person but not my clients. I do understand that any hosts coud find themselves on the same situation but the fact that the first communication I ever got (regarding this issue) was on this forum not on the tickets I posted on the support site is not very assuring.

I would however wait for their service to go up, since this is the only thing I can do right now but will have to see after a couple of days if this goes on.

I am sending a message to billing now.

Well,

Here's an update for you clanosiris, My sites are still down after more than 24 hours. I can't imagine what you guys are doing there but if you had to rebuild a whole server wouldn't that be enough time?

And now, Herman is asking me for the sites that are down?? Why would he ask me that if it is true that you are rebuilding the server? Wouldn't he know that or wouldn't it be that when the server is restored, all my sites should go up as well? If i have several websites in there and say I don't have access to the control panel, how can I list down ALL my sites? It should be that just by giving my reseller account on the ticket, you guys should already know which sites I have.

I'm not getting any good results from the ticket, so I just hope you'd give me feedback on this forums.

Well,
....
I'm not getting any good results from the ticket, so I just hope you'd give me feedback on this forums.

That is a D*MN shame...but my one "HOST FROM H*LL" (assertivehost.com or accuburst.com or polaristar.com) ignores even postings here! And the threads get closed!

Dear ohiocommonsense,

We are sorry to hear that you continue to experience difficulties with us. In reviewing our records, we see that we have reminded you several times that if you would like to receive a refund and seek service elsewhere, you are more than welcome to do so! Having noticed this post, we wish to remind you of this option yet again.

Best,

Assertive Host Team
================
"Assert your ideas into reality!"

the hacker wants the machine as each time the directory are secured or we made several permissions the hacker will find an alternative way into the system.

I could understand one security flaw at a time, but multiple security flaws all at once and then not fixing them all at once... I'll just stop right there.

Dear ohiocommonsense,

We are sorry to hear that you continue to experience difficulties with us. In reviewing our records, we see that we have reminded you several times that if you would like to receive a refund and seek service elsewhere, you are more than welcome to do so! Having noticed this post, we wish to remind you of this option yet again.

Best,

Assertive Host Team
================
"Assert your ideas into reality!"

What I genuinely would like is for you to restore all the files that are missing through the TRANSITION/NAME CHANGE ( assertivehost.com...accuburst.com...polaristar.com ). In fact, I have NO understanding of HOW you LOST them or WHY you will not restore them from the back-ups.
Overall your service is IMPROVING...I have some websites online, I have Cpanel access and Fantastico. We enjoy occasional communication, seperate from these public forums.

Someone (I think perhaps your Dad?) said you had hired a new tech support woman from my hometown(for now) of Columbus, Ohio.

I am hoping my files and websites reappear shortly. I bought the four WHM control panels, paid for four WHM panels (though I use only two-no price break) and I purchased "DAILY BACK-UPS".(I lost two hard drives that are out for data recovery...not that I should need to explain WHY I expect to receive that for which I have contracted and paid for)

I personally BELIEVED you when you expressed transitioning difficulties and asked we be patient.

I did not reveal your name changes here publically when everyone was going off about the outages and ignoring of trouble tickets, though you do have a toll free telephone number.

I did NOT run out and get a search engine specialist to publicize my complaints.

I did not demand my other two panels and load them up (and the two we use minimally) to the level of disk space and bandwidth to which I am entitled.

I understand you feeling a refund would solve YOUR problems for now.

I am waiting on my files.

I had imagined you would offer to extend my (hopefully soon to be reliable)service for quite some time at no cost to me, in exchange for the hours of aggravation and downtime experienced by me. That is how I usually "make things right"...It builds good-will and maintains a client base.

I would think you either incompetent or a scam artist if it were not for your GENUINE whois information and bio on Polaristar.com.

I generally believe the old saying that "you are better off with the devil you know than the one you don't".

Yeah...surely my ticket always reply from gazzin, after one month from moving to new server, my reseller account in gazzin is getting better now, hope no downtime anymore.

Yeah...surely my ticket always reply from gazzin, after one month from moving to new server, my reseller account in gazzin is getting better now, hope no downtime anymore.


thats the motto of the typical gazzin client.
give it a few weeks, or put up a better uptime monitoring service to see just how often your service goes down, 90% of the times without you even noticing...

Greetings Chamelion,

We had severe issues with our previous noc with their inability to give us the support we deserve. We were always around solving tickets and replying to all queries. Its simply difficult to operate if the NOC keeps messing up on you.

Since then we already moved and its been great where we receive no issues what so ever.

We are therefore able to pass the uptime and stability towards our clients. I sincerely apologize if you had issues in the past chamelion. We did all we could to accomodate for your needs and reply to your needs.

However, its unfair to hammer us and presenting libel statements that are from the past through our support forums via PM and Webhostingtalk PMs.

We had complaints on several occasion on what you have been doing. Lets stop and just move on. We did everything we could at that time to satisfy you. We had no intentions to rip your off or what not. Again I apologize if we could not satisfy you months ago.