Hey all,

I'm new here but not new to reseller hosting and IM. I was chatting with a friend of mine about some recent troubles I've been having with Site5. My friend suggested I put some info out here to let you all know what's been going on.

I have a single reseller account with Site5. I have 26 domains and sites setup over there that I setup back in August 2005.

On Wednesday morning I noticed that a site that I have hosted on another host wasn't functionign correctly. It uses data from a main hub site at Site5. So, I go over to Site5 to login to WHM and look at the account and discover that I can't get in. WHM would not accept my password. I start looking around at other sites and find that none of the sites on that host (Site5) are working.

I emailed support about the issue:"I'm unable to get into my WHM account for the "mydomain.com" domain due to what appears to be a password issue. In fact, all the domains I have on your servers are not working. Please advise as to what I need to do to resolve this issue." I also included my IP address, main domain, etc. The response I got was (and I'm really quoting)"What problems are you having gaining access?". Uh, did you read the ticket?

4 hours later I got a response that my password had been updated and to check my original email account for the new password. Which I do and I'm delighted to find that I can log right in until I discover that all but one of my domains is gone and there are 2 domains that don't belong to me.

I sent an immediate reply stating just what is written above. Could someone please help me figure out what is going on.

When I hadn't received a reply at 10:30am the following day (Thursday) I sent a follow up email asking for an estimate to when someone would be able to help me out. When I still hadn't received a reply at 2:30pm on Thursday I sent a kind of nasty gram saying, "Come on! This is ridiculous! Can someone please help?".
At 9pm Thursday night still not a peep from Site5. So I search the support site up and down for a phone number so I can call and rip someone a new you-know-what but ... you guessed it...they don't have a phone number for support. They have 2 nice paragraphs outlining why they don't have phone support and here they are verbatim in case you've never seen them:
NOTE:
The number listed above is for sales assistance only. In order to reduce costs and increase efficiency, Site5 does not provide a telephone contact method for technical support. Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues to be handled via email rather than over the phone.


We have one of the highest customer satisfaction rates in the industry and are known for being one of the most customer-oriented hosts in the market. This reputation was earned without phone support. We have many large business customers who rely on us with mission-critical websites, and they have not been let down. Site5 knows support. Period.So, I recalled getting a "Welcome" email from Matt Lighter and thought that if anyone could understand my frustration it would be Matt. After all, we're both business men and we both use the internet to make money. Here's my email to him:Matt,

I'm sorry to take this straight to the top right away but this issue has no less than 26 of my domains down and one of them is a major data provider for several hundred other sites I own.

Yesterday I noticed that I was having a problem with one of my sites hosted with Site 5. I went to the WHM to login and see what the deal was and couldn't get in. Apparently my password was changed. So I emailed customer support and I get the feeling that nobody there feels the same urgency that I do about this issue. It took 2 emails for someone to believe me that I couldn't get into WHM and I finally received the response below.

The problem now is that I can login to this WHM but it doesn't appear to be mine. There are 3 accounts there one of which is mine and 2 that don't belong to me.

If you're like me you'll certainly understand why I'm just a little upset about this. Like you, I make my living on the internet with websites and every hour of down time takes food out of the cupboard.

I need your help in getting to the cause of this issue and getting all 26 sites back up and running ASAP. Thanks for your understanding!

Brian (last name witheld to protect the innocent) This email was sent Thursday night.

This morning (Friday) I groggily and grumpily to to my inbox to see Matt's reply but ... you guessed it...still not a peep from Site5. Sidebar - I'm sure I don't have to remind you but all this time I have money-making sites DOWN. Making Zero Dollars. Do these sites making me millions of dollars per day? No, but they make enough that when they're down I feel it.
You can imagine that I'm pretty steamed to say the least by this point but what can I do? Man, I just took it all the way to the top and got no reply. In Matt's defense he could have been out of town or on vacation or something but if you're the CEO don't you have an Admin checking your email for you? Do you think they would be able to tell that I needed some urgent help?

My last ditch effort is to send another email to support and copy Matt on it. I think that if somone sees that Matt is being copied I might get a reply. I sent this email Friday morning at about 7:45.FYI, This is the 5th email I've sent in the last three days regarding this issue and the last 3 have gone unanswered. I need a response and a fix for this ASAP.

This account information you provided below is not for my account. I can successfully login but 2 of the 3 accounts listed in there are not mine. I have over 25 domains that are configured on my hosting account.

PLEASE contact me regarding this issue.

A quote from your webiste reads:
(the same note I posted above)

This is obviously very easy to say but it is certainly not being exercised in my case!!

Brian Finally, at 7:54am I get a reply. I wish I could say that there was a happy ending...Hi,

I apologize for the problems you have been having, I am sending this over to Billing right now so they can get this fixed for you
ASAP.

Best regards,WTF? Billing? Come on!!! I sent another immediate reply that this was not a billing issue and I need someone from tech support!

At 2pm I get this email:Hi Brian,

Thanks for your reply, and for bringing this to our attention. I apologize for this issue, and for the confusion with your request. I am forwarding your request back to the attention of our engineers with elevated priority.

As I understand your request, two accounts listed as sub-accounts to your reseller account do not belong to you; and 25+ of your own accounts do not appear under your account listing, is this correct? If so, could you please reply to confirm this? Additionally, any
further information that you might be able to provide, such as a few examples of domains/usernames which should exist under your account, will help our engineers to determine the root issue and resolve it as quickly as possible.

If you should have any further questions in the meantime, feel free to let us know. Thanks again. I replied witha list of domains and usernames within 5 minutes of receiving the above email. It was followed with:


Hi,

When did the domains disappear? Were you doing any operations when the domains disappeared?


and I'll stop there because it's just getting worse. It's been over an hour since last contact and 3 days since the ticket was first opened.

Thankfully, I only have 26 sites over there and none are my top producers but be forewarned!!!

I don't rip people or companies unless its warranted and I firmly believe that in this case it is. I hope none of you get to experience the same thing !

Brian

it doesn't look that good indeed. I hope that site5 will resolve your issue asap.

Kevin

Maybe try PM'ing (when your able to) "Site5 Brendan" (or e-mail him at bdiaz@site5.com)? I'm sure he could help straighten this mess out for you :).

Have you just tried calling and telling the sales people that it is an emergency issue and you need to speak with someone. Typically if you are firm with them and let them know this is an emergency issue and you have exhausted all other support methods they will patch you through to someone.

Have you just tried calling and telling the sales people that it is an emergency issue and you need to speak with someone. Typically if you are firm with them and let them know this is an emergency issue and you have exhausted all other support methods they will patch you through to someone.

Honestly, I don't know if they can do that, even if they wanted to - since all of their techs are all remote (but still in the US/UK).

This is shocking, and evidently not the first incident, given that there is another thread going right now that is errily similar. (I'd post it, but I can't without 5 posts first).

I am a current customer of Site5 and have 100s of sites there. I'm more than a little alarmed. I hope "Brendan" responds to this issue and has a statement for us on this thread.

I'm going to write to them myself and if I get no response, my account is gone.

Ibiz

I start looking around at other sites and find that none of the sites on that host (Site5) are working.It's good to use a monitoring service, even a free one like host-tracker.com. That way you'd know sooner if a website is having problems.

and one of them is a major data provider for several hundred other sites I own.After 24 hours of downtime I think it was time for you to move this site to another host (that is if you had a backup ready), in an attempt to minimise your loses while working things through with Site5.

Based on your side of the story, it would appear that Site5 really dropped the ball on this one.

ldcdc (http://www.webhostingtalk.com/member.php?u=22208)

You are absolutely correct. I should have a backup and be able to pickup and go and that part is my fault. I'll be monitoring from now on.

Sorry for your problems with Site5, Brian, you're not alone. I've been having problems as well as several others that have posted here recently. They used to be a decent host but they've been going downhill for quite awhile.:confused:

site 5 now aday seem to be having alot of complain after their start providing huge disk space and bandwidth on the account.

Originally posted by InternetBiz
This is shocking, and evidently not the first incident, given that there is another thread going right now that is errily similar. (I'd post it, but I can't without 5 posts first).

I am a current customer of Site5 and have 100s of sites there. I'm more than a little alarmed. I hope "Brendan" responds to this issue and has a statement for us on this thread.

I'm going to write to them myself and if I get no response, my account is gone.


I think I just read another Site5-complaint thread (there seems to be plenty of them lately!!!) where Site5-Brendan specifically said that Site5 does not monitor WHT 24/7, or at all really. If you are looking for Site5's attention, you should probably follow their advice and contact Site5 directly instead of WHT.

If you guys are so upset with Site5, why not move on? I mean, I only browse WHT occasionally, sometimes only every few weeks/months but it seems as if the same people that complain about Site5 always complain about Site5 *cough Ed cough*. There are plenty of other good reseller web hosts out there. I have tested the waters with ResellerZoom, HostGator, Micfo, a whole bunch of them, and they are all about the same and all pretty good. If Site5 sucks so badly, move on already!

As you can see I am not self-promoting myself here, I don't have any signature, blabla. I'm just trying to be a voice of reason! Site5 seems to be, from the outside, a pretty good company, but if you aren't satisfied… leave… post your review, and keep looking.

If you guys are so upset with Site5, why not move on? I mean, I only browse WHT occasionally, sometimes only every few weeks/months but it seems as if the same people that complain about Site5 always complain about Site5 *cough Ed cough*. There are plenty of other good reseller web hosts out there. I have tested the waters with ResellerZoom, HostGator, Micfo, a whole bunch of them, and they are all about the same and all pretty good. If Site5 sucks so badly, move on already!
Hello Ryles Canwr,
Actually, if you're referring to me *cough*, you have a good point. I have been adding my two cents worth to every Site5 thread on WHT and I started a Site5 thread myself.

Most of you will be happy to know that I'm just about ready to sign up with a new reseller host. I will probably do so on Monday. My only input about Site5 after that will be a 15 month review of them in the resellers forum after I get settled in with my new host. I'll divulge the name of my new host after I've been with them for a few weeks.:peace:

Originally post by Ryles Canwr

If you are looking for Site5's attention, you should probably follow their advice and contact Site5 directly instead of WHT.

If you guys are so upset with Site5, why not move on? I mean, I only browse WHT occasionally, sometimes only every few weeks/months but it seems as if the same people that complain about Site5 always complain about Site5 *cough Ed cough*. There are plenty of other good reseller web hosts out there. I have tested the waters with ResellerZoom, HostGator, Micfo, a whole bunch of them, and they are all about the same and all pretty good. If Site5 sucks so badly, move on already!

As you can see I am not self-promoting myself here, I don't have any signature, blabla. I'm just trying to be a voice of reason! Site5 seems to be, from the outside, a pretty good company, but if you aren't satisfied… leave… post your review, and keep looking.

Keep in mind, some of us (myself included) have many, many reseller / VPS / Dedicated / Private servers and/or services we use. Frankly, time is money and having to move a hundred or more sites is not a small task. I'd rather have a public statement of a problem here, where there are Site5 personnel registered, as a secondary or tertiary option to "leaving". First, customer service, second, contact higher ups if possible (with Site5 it is, and management names & emails are available). Third, try some public pressure here. IF all that doesn't work, yeah, leave.

Posting here was not to complain, it was to "go public" to in order to try and resolve a very difficult situation by one person who has already gone through channels at Site5.

Perhaps you should read the thread a little more closely.

Hey all,

I'm new here but not new to reseller hosting and IM. I was chatting with a friend of mine about some recent troubles I've been having with Site5. My friend suggested I put some info out here to let you all know what's been going on.

I have a single reseller account with Site5. I have 26 domains and sites setup over there that I setup back in August 2005.

On Wednesday morning I noticed that a site that I have hosted on another host wasn't functionign correctly. It uses data from a main hub site at Site5. So, I go over to Site5 to login to WHM and look at the account and discover that I can't get in. WHM would not accept my password. I start looking around at other sites and find that none of the sites on that host (Site5) are working.

I emailed support about the issue: I also included my IP address, main domain, etc. The response I got was (and I'm really quoting) Uh, did you read the ticket?

4 hours later I got a response that my password had been updated and to check my original email account for the new password. Which I do and I'm delighted to find that I can log right in until I discover that all but one of my domains is gone and there are 2 domains that don't belong to me.

I sent an immediate reply stating just what is written above. Could someone please help me figure out what is going on.

When I hadn't received a reply at 10:30am the following day (Thursday) I sent a follow up email asking for an estimate to when someone would be able to help me out. When I still hadn't received a reply at 2:30pm on Thursday I sent a kind of nasty gram saying, "Come on! This is ridiculous! Can someone please help?".
At 9pm Thursday night still not a peep from Site5. So I search the support site up and down for a phone number so I can call and rip someone a new you-know-what but ... you guessed it...they don't have a phone number for support. They have 2 nice paragraphs outlining why they don't have phone support and here they are verbatim in case you've never seen them:
So, I recalled getting a "Welcome" email from Matt Lighter and thought that if anyone could understand my frustration it would be Matt. After all, we're both business men and we both use the internet to make money. Here's my email to him: This email was sent Thursday night.

This morning (Friday) I groggily and grumpily to to my inbox to see Matt's reply but ... you guessed it...still not a peep from Site5. Sidebar - I'm sure I don't have to remind you but all this time I have money-making sites DOWN. Making Zero Dollars. Do these sites making me millions of dollars per day? No, but they make enough that when they're down I feel it.
You can imagine that I'm pretty steamed to say the least by this point but what can I do? Man, I just took it all the way to the top and got no reply. In Matt's defense he could have been out of town or on vacation or something but if you're the CEO don't you have an Admin checking your email for you? Do you think they would be able to tell that I needed some urgent help?

My last ditch effort is to send another email to support and copy Matt on it. I think that if somone sees that Matt is being copied I might get a reply. I sent this email Friday morning at about 7:45. Finally, at 7:54am I get a reply. I wish I could say that there was a happy ending...WTF? Billing? Come on!!! I sent another immediate reply that this was not a billing issue and I need someone from tech support!

At 2pm I get this email: I replied witha list of domains and usernames within 5 minutes of receiving the above email. It was followed with:


and I'll stop there because it's just getting worse. It's been over an hour since last contact and 3 days since the ticket was first opened.

Thankfully, I only have 26 sites over there and none are my top producers but be forewarned!!!

I don't rip people or companies unless its warranted and I firmly believe that in this case it is. I hope none of you get to experience the same thing !

Brian


Matt never answered any e-mail for me...i'm not suprised at all.

Matt never answered any e-mail for me...i'm not suprised at all.

Well, Matt *is* a busy guy :).

Well, Matt *is* a busy guy :).


Being university student and CEO, well not so easy to manage
both in the same time.

Being university student and CEO, well not so easy to manage
both in the same time.

I wasn't aware he's a university student as well????

I wasn't aware he's a university student as well????
Well even if he is attending university, he wouldn't be the first business owner who's created a level of success enabling him to pursue other intellectually stimulating pursuits. I know a local businessman who has a company with 35 employees, who's pursuing studies at the local university. Why? Because he can and he wants to. Success creates choices.

Yes, it happened again. Unbelievable. 2 times in 2 weeks.

Thankfully, I had already moved all my sites away from Site5 in anticipation of a cancelling this month.

The crazy thing is that I had a seriously complex password: uE4WVpTuv

I had also implemented a monitoring service so I noticed within 2 hours of when my domain was inaccessible. Thanks to whoever suggested I do that.

Just to wrap up what happened on the first issue... I did contact Brendan and he "did everything he could" to try and get me restored but since they only do a "daily backup" and it took support 3 days to understand what I needed all my data was gone.

Anyway, beware. I've learned my lesson and for whatever reason my site has a big target on it over there at Site5.

...moving on

Brian

Site5 Stinks!

Turned into the worst host I've had in the last 7 years. They used to be the best.

I'm very happy to say I started moving my 20+ accounts away from them quite a while ago.

I only have one account left there and told the client unless they let me move it, if they have issues they are on there own dealing with Site5. I will not support them in any way.

Site5 has cost me a lot of hours that can never be re-claimed.

Their support is pathetic at best and the technicians need to to learn how to read the support tickets instead of just firing off canned email responses.

If your going to run a business or host client sites, I would stay far away from Site5.

Being university student and CEO, well not so easy to manage
both in the same time.
But, he has employees now that should take care of a lot of the load for him, he is essentially overlooking the work of his employees..not much else...

I guess one just has to realize that when you pay uber cheap pricing, you're gonna get cheap service too. There's no way around it. If you want good service, pay reasonable pricing and don't go for hosts like Site5.

Being university student and CEO, well not so easy to manage
both in the same time.It might be just me, but since university is a thing that takes years, it's not a thing to pursue in a way that affects the business. As a business owner or manager, one has to think about the customers and their well being and put that high on the priority list. One should delegate as much responsabilities as possible, so that things get done on time.

But, hey, we don't even really know how busy he is or how much time he puts in the business these days.

Definitely terrible situation, I hope all gets well for you if you continue hosting with Site5. Good luck.

If you guys are so upset with Site5, why not move on? I mean, I only browse WHT occasionally, sometimes only every few weeks/months but it seems as if the same people that complain about Site5 always complain about Site5 *cough Ed cough*.

Well logic would dictate that the reason for that is moving your clients is a pain. ~;-)
And CatfishEd I feel your pain. I've been on Site5's Nova server for over a year now. Not for much longer as I'm moving all my clients on my Site5 account over to my new second Httpme account. Frankly I should have set up a second account with Httpme me instead of going with Site5. But I wanted to test the waters with a provider that "offers" more than Httpme does for less. Silly me.

~;-)

Well logic would dictate that the reason for that is moving your clients is a pain. ~;-)
And CatfishEd I feel your pain. I've been on Site5's Nova server for over a year now. Not for much longer as I'm moving all my clients on my Site5 account over to my new second Httpme account. Frankly I should have set up a second account with Httpme me instead of going with Site5. But I wanted to test the waters with a provider that "offers" more than Httpme does for less. Silly me.

~;-)
Hi Klaatu,

I moved out of Site5 last week and I'm glad I did. The move was pretty painless since my new host did it for me.:gthumb:

Hi Catfished,

You are in good hands now with dotable.com! Hope you give us a review in a few months.

It might be just me, but since university is a thing that takes years, it's not a thing to pursue in a way that affects the business. As a business owner or manager, one has to think about the customers and their well being and put that high on the priority list. One should delegate as much responsabilities as possible, so that things get done on time.

But, hey, we don't even really know how busy he is or how much time he puts in the business these days.
IMHO being a uni. guy is not a big deal while running a web hosting service..
I have similar story and a business administration degree from Istanbul Uni. but though as long the faculty it is not something science related you can do.

Matt Ligthner CEO and Adam Greenfield CTO know nothing about what's going on at Site5 or not interested. At least they never had enough time to take care about the problems. Brendan Diaz the only one who may reply. On duty engineers overloaded and wasting time just to reply so fast for you.

I moved away too, and surely say i also learned the lesson...cheap price means cheap service/quality and if you experiencing something else you're extremly lucky.

Matt Ligthner CEO and Adam Greenfield CTO know nothing about what's going on at Site5 or not interested. At least they never had enough time to take care about the problems. Brendan Diaz the only one who may reply. On duty engineers overloaded and wasting time just to reply so fast for you.

I moved away too, and surely say i also learned the lesson...cheap price means cheap service/quality and if you experiencing something else you're extremly lucky.
Several people on this thread and other Site5 reseller threads keep mentioning the Site5 cheap prices but the $22.99 per month I was paying for my Site5 reseller account is not considered cheap for a reseller acct. I'm actually paying slightly less for a real quality reseller account with Dotable.com now. Site5's shared accts are ridiculously cheap and extremely oversold but that's another subject and should be in the Web Hosting Forum (http://www.webhostingtalk.com/forumdisplay.php?f=1).

Catfished and Upstream,

I've just decided to switch from Site5 to Dotable.com.

I wrote an email to Kevin Hazzard, with a copy to Adam Greenfield, both Site5 executives on 4/7, regarding the situation with bro15360 and have not had a response yet. (I am the one who referred bro15360 to Site5 and I felt some responsibility.) I think it's safe to assume they don't care, nor do they feel a sense of responsibility to their customers. I have referred a significant number of people to Site5, for free I might add (no affilaite link) and I'm done.

Ibiz

Next time when you start a reseller hosting program look how is their costumers support, and the most important see if they have live costumer support and telephone support otherwise dont even try to sing up.

Speedospeedo / InternetBiz - you don't seem to understand the management structure at Site5. It's Brendan's job to write soothing e-mails to clients (and he's very good at it). Why should Matt and Adam do this when they've employed someone to do it for them?!

Several people on this thread and other Site5 reseller threads keep mentioning the Site5 cheap prices but the $22.99 per month I was paying for my Site5 reseller account is not considered cheap for a reseller acct. I'm actually paying slightly less for a real quality reseller account with Dotable.com now. Site5's shared accts are ridiculously cheap and extremely oversold but that's another subject and should be in the Web Hosting Forum (http://www.webhostingtalk.com/forumdisplay.php?f=1).
Hey Ed,

That's a really important point that a lot of people here still seem to be missing - perhaps because they don't have direct experience with Site5. Only the shared accounts are massively oversold, the resellers are more sensibly priced. But even on reseller account prices Dotable looks to be about 50% more expensive, based on the same disk space and bandwidth - you must have chosen a smaller account there.

Site5's huge, ultra-cheap shared accounts are worrying though because you have to wonder to what extent the reseller accounts are subsidising them...

FWIW my accounts at Site5 have been running very smoothly recently so I'll stick with them a while longer. Dotable looks like a useful escape route though if it comes to it.

Next time when you start a reseller hosting program look how is their costumers support, and the most important see if they have live costumer support and telephone support otherwise dont even try to sing up.
For me, live chat and telephone support are irrelevant. A ticket system is a far better way to handle tech support, provided the responses are fast. And if a host can't provide fast resolution of a ticket then they probably won't answer the phone / live chat when you need them either.

Site5's huge, ultra-cheap shared accounts are worrying though because you have to wonder to what extent the reseller accounts are subsidising them...I really doubt there's any subsidising going on there. Site5 is simply positioning itself in the new budget shared hosting market.

Speedospeedo / InternetBiz - you don't seem to understand the management structure at Site5. It's Brendan's job to write soothing e-mails to clients (and he's very good at it). Why should Matt and Adam do this when they've employed someone to do it for them?!

I didn't write to Matt. I wrote to Kevin Hazzard, the Director of Customer Service.

I understand the management structure perfectly, it's listed where I got Kevin's email address:
http://www.site5.com/about/management.php

If a customer problem cannot be escalated to the person in charge of Customer Service, there's a problem. When that person doesn't answer an escalated request for intervention with customer problem, there's a problem.

Site5 has billed itself as the company where the executives are accessible, that's why the e-mails are publicly available, unlike many other hosting companies. It is one of the main reasons I selected them, because they seemed to have built their reputation on customer support. If that was once true, I no longer believe it to be so, based on personal experience.

Ibiz.

this thread has caused flashbacks for me, i been with site5 for 5+ years now. i remember a few times....

I don't rip people or companies unless its warranted and I firmly believe that in this case it is. I hope none of you get to experience the same thing !

Brian

Welcome to Site5. I left those clowns a long time ago for issues just as yours. Good luck with your new provider.

[QUOTE=foobic]Speedospeedo / InternetBiz - you don't seem to understand the management structure at Site5. It's Brendan's job to write soothing e-mails to clients (and he's very good at it). Why should Matt and Adam do this when they've employed someone to do it for them?!

I prefectly understand the management structure at Site5,but
if the things like these
-totatally out of control
-server restart daily, sometime more than once
-transfer to another server not possible since the engineers too busy at weekend
-if i got only promises...

so i think in this case very important to let this fact with the other management members about the situation. (however they e-mail client broken :))) and not able to answer.)


"...write soothing e-mails to clients (and he's very good at it)..."

With few good templates you can do this job extremly easily.



Cheap or expensive?
4/60 GB 22.95/mo Site5 price
4/40 GB 55.00/mo my good host

so Site5 price pretty cheap as reseller account.

The question always the same> how cheap can be still good?

Cheap or expensive?
4/60 GB 22.95/mo Site5 price
4/40 GB 55.00/mo my good host

so Site5 price pretty cheap as reseller account.


I'm paying $17.96 monthly for 2/50 GB for my good host so I guess it is actually a bit higher than Site5 for what I'm getting. I wouldn't care if it was $40 monthly, it would be worth it just for my peace of mind.:peace:

The other day our server went down. It took over 2 hours for them to admit there was a problem on service tickets. It took over 5 hours to place a notice on the announcement forums. It took over 15 hours to restore the main hard drive from backup and even then it still required support tickets to get webmail and Spam Assasain working properly.

According to the announcement thread, there were 944 accounts to restore on a single reseller's server because they don't seem to backup the box, just the user directories and databases. What are the chances that the server might be oversold?

(I would quote but I don't seem to have the post count as I'm a long time lurker.... so please bear with my poor man's quote system)

+++++++++++++++++++++++++++++++++++++++++++++++++
Todd Mitchell
Chief Operating Officer

744 accounts have been restored at this time. We have about 200 more accounts to go and then the machine will be back online.

Todd
++++++++++++++++++++++++++++++++++++++++++++++++++

forums(dot)site5(dot)com/showthread.php?p=64485#post64485

No surprise there, I figured they were overloading their reseller servers as well as their shared. The constant high loads on seafaring server gave me a hint.

I was thinking of signing up for site5 reseller account. So catfished and bro15360 when you left site5 who is your new reseller hosting provider?

thanks
chris

I was thinking of signing up for site5 reseller account. So catfished and bro15360 when you left site5 who is your new reseller hosting provider?

thanks
chrishttp://dnsreport.com/tools/dnsreport.ch?domain=catfished.com -> dotable.com. :)

http://dnsreport.com/tools/dnsreport.ch?domain=catfished.com -> dotable.com. :)
Hey Dan, I guess there are no secrets around here.:rofl: Actually all my sites are under FishingHost.com. Since I'm not reselling in the traditional manner, I don't mind revealing my private nameservers.:peace:

Thing is, there is no price amount that you have to pay for good service however:

If you pay $10 for 4 gb space/50 gb bandwidth, you have better chances at getting crappy service then if your paying $30 for the same 4gb space/50 gb bandwidth.

Hey Dan, I guess there are no secrets around here.:rofl: Actually all my sites are under FishingHost.com. Since I'm not reselling in the traditional manner, I don't mind revealing my private nameservers.:peace:I knew you weren't very concerned about your anonymity, otherwise I wouldn't have posted what I did. :)

Here's to a long and excellent hosting experience with Dotable! :)

No surprise there, I figured they were overloading their reseller servers as well as their shared. The constant high loads on seafaring server gave me a hint.

I was told by tech support that they turned off backups on the Site5 Nova server to alleviate the load issues. One of my main clients in my account on that server had a directory "vanish". And of course they didn't do backups. And of course I tell my clients it's in their best interest to do backups. But you know how that goes. How did the clients directory "vanish"? I have no idea. I went through their logs with a fine tooth comb. One minute it was there, the next minute it was throwing 404's. The client was not anywhere near that directory or even in their account when it went poof. So I ask Site5 to restore the file. Tech support says they can't find it even in the weekly backup. So I ask them if they have been turning off backups. They say "yes to alleviate load issues". That was the last nail in the coffin of my Site5 account.

The move from Site5 to my other Httpme account was relatively painless. And all of those clients now at Httpme find the speed of the server they are now on remarkable. And I have always found Httpme's support to be top notch. And Steven the CEO truly cares about his clients.

CatfishEd I'm glad you found a host worthy of your business. Also the same to all the rest of you Site5 refugees.

~;-)

The move from Site5 to my other Httpme account was relatively painless. And all of those clients now at Httpme find the speed of the server they are now on remarkable. And I have always found Httpme's support to be top notch. And Steven the CEO truly cares about his clients.

CatfishEd I'm glad you found a host worthy of your business. Also the same to all the rest of you Site5 refugees.

Hi Klaatu,

Thanks for the good wishes. You ended up with Aussie Bob's previous company and I ended up with his new one, both of which are winners.:clap:

I was told by tech support that they turned off backups on the Site5 Nova server to alleviate the load issues. One of my main clients in my account on that server had a directory "vanish". And of course they didn't do backups. And of course I tell my clients it's in their best interest to do backups. But you know how that goes. How did the clients directory "vanish"? I have no idea. I went through their logs with a fine tooth comb. One minute it was there, the next minute it was throwing 404's. The client was not anywhere near that directory or even in their account when it went poof. So I ask Site5 to restore the file. Tech support says they can't find it even in the weekly backup. So I ask them if they have been turning off backups. They say "yes to alleviate load issues". That was the last nail in the coffin of my Site5 account.

The move from Site5 to my other Httpme account was relatively painless. And all of those clients now at Httpme find the speed of the server they are now on remarkable. And I have always found Httpme's support to be top notch. And Steven the CEO truly cares about his clients.

CatfishEd I'm glad you found a host worthy of your business. Also the same to all the rest of you Site5 refugees.

~;-)

They did that on athenia too.