well i've had an account with HOSTONCE.COM for about 3 weeks and now i cant connect using ftp.. everytime i try to connect it asks for the password and i know i'm entering it right.. cause i have it written down and i was always using that password.. not i've posted 3 messages on their help desk and i havent got any response i'm getting soooooooo maddddd what else can i do i can't find a phone number to caontact them... my website is still working but i cant connecct via ftp please someone tell me what to do thanx http://www.leyendaproductions.com my icq number is 160230322 and my email is albert@leyendaproductions.com thanx!!!!!!!!

and get a real host.

Sorry I know that sounds harsh but if you do a search on hostonce here on WHT you will understand what I mean.

Stay away from ANY host that offers unlimited bandwidth or disk space and remember you get what you pay for. Shop on value price find a host that offers the level of service you feel comfortable with at a fair price. The lowest is not always the best deal as you have sadly found out.

Anyway the best thing you can do is move your site as soon as you can.

Monte Roberts

I, too, am having problems with hostonce. Signed up on 07APR02- no problems until this week(except that they never transferred the domain name to me). No ftp or virtual control panel access since Monday. 3 e-mails and 3 WonderDesk Helpdesk calls sent out- nothing. ALl I want is them to turn over the domain name to me so that I can move(I'll be lucky if that happens, from what I've been reading today).

If you want to contact them, you can try this:Technical Contact, Zone Contact:
hostonce.com support@hostonce.com
PO Box 728
Oakleigh, Vic 3166
Australia
95448280
Fax- 95440460



Don't know if it will work, I just found it when I looked up my own domain name( www.agonyagogo.com) to find it still listed as theirs.

Also, I joined a yahoo club put up for people having problems with HostOnce: http://groups.yahoo.com/group/hostonce/

Let em know if you get anywhere with your situation!

Kurt Komoda

Geez, I hope this works out somehow.

How long do you wait for their reply before you posted here? If you just send 3 tickets and the next min posted here, i guess you should wait for their response.

I sent the first one 2 days ago- yeah, I guess you're right- I should wait. I just got a little freaked out when I saw all these scary posts and reviews. I'll let you know how it turns out.

hostonce.com support@hostonce.com
PO Box 728
Oakleigh, Vic 3166
Australia
95448280
Fax- 95440460

hmm thats nor very far away from me

Dial +61 03 9544 8280

hello everyone thanx for the replies but i got tired of the bull**** from hostonce.com i never got any help from them after i posted many many messages on their help desk so never again will i make that mistake (hopefully) thank god too that i owned my domain name and not buy it from them cause i know i would of never got it back... my new hosting company is echolima.com and to be quite honest they provide good hosting service and exellent customer support so i if you're looking for a good fast and reliable webhosting service go to them.. (and no i dont work for them) i just want people to know and find good reliable hosting service and exellent customer support like i did. if you do go and try them out tell them you heard this from albert cool thanx



hostonce.com never again!!!!!!

here's the instructions I got from them when I had the same problem - try it - it works!!!

"All you need to do is:
1. Login to your control panel
2. click on FTP
3. click on the FTP account you are using
4. specify HTDOCS as the home directory."

Originally posted by wolvesfanuk
here's the instructions I got from them when I had the same problem - try it - it works!!!

"All you need to do is:
1. Login to your control panel
2. click on FTP
3. click on the FTP account you are using
4. specify HTDOCS as the home directory."
Seems like someone's going through all the latest HostOnce posts and defending them, for some unknown reason. :confused: :eek: :rolleyes:

You're in every latest hostonce thread. Actually, that's all you've posted here with your 8 posts in total. :o

Originally posted by Aussie Bob

Seems like someone's going through all the latest HostOnce posts and defending them, for some unknown reason. :confused: :eek: :rolleyes:

You're in every latest hostonce thread. Actually, that's all you've posted here with your 8 posts in total. :o

He is related to them :D *Me feels sorry for him*

Well, I waited for them to reply- 3-4 days after I had made the HelpDesk 'calls' things were corrected- though they never told me why they needed to be corrected in the first place. As for the DNS change, apparently, the HelpDesk reply responded(which isn't e-mailed to you, btw, but posted ), I had submitted my latest request to the wrong HelpDesk area(I submitted the call to Customer Support, instead of, well, plainly enough: DNS Changes).

So, I re-submitted my plea for help, on 25MAY. 2 days later, 'Stu' replied and the information was updated. Everything seemed to be going fine...UNTIL:

Yesterday, I when bringing up my web browser, my own homepage asked for a username and password. My HostOnce username and password had no effect, and an error message came up saying that I was unauthorized to view the page requested. Entering other pages from the site into the browser- not that I thought that this would work- brings up a 'page unavailable/missing' error. I get the same password request when I try to view my site's stats in Virtual Control Panel- with, of course, the same result.

Well, it's back to the HelpDesk with yet another call for help. This is ridiculous.

Hey, wolvesfanuk - what's your defense for them, this time? Seriously, though- if you have any advice, I'm listening.