I got this e-mail from ClientExec back on March 10 about price increases.

Subject: ClientExec Forum Access and Price Changes
From: "tech@clientexec.com" <tech@clientexec.com>
Date: Fri, 11 Mar 2005 01:19:02 +0000

ClientExec Notice: March 10, 2005

Restricting Forum Access
In the next 24-48 hours, forum access will only be available to members that have active support plans from us. We have left this area available to most users even after restriction to the support center was enforced to ensure that individuals still could voice their concerns with recent changes.

Active support plans consist of:
* You are within your 6 months after initially purchasing CE
* You are currently leasing ClientExec or Reselling ClientExec
* You have purchased a recurring upgrade and support extension
* You have purchased a support only plan


If you currently do not have access to the support center and you believe this to be incorrect then please send an email to alberto[at]clientexec.com.

If you would like to extend your upgrade and support period by six months or 1 year, please email alberto[at]clientexec.com with your details as well as approval to invoice you. Details are listed below.

Price Updates
The discounted price of $29.70 for 6 month renewal of support and upgrades will stay the same. We have also introduced 1 year renewal of support and upgrades for $50.

Support only plans will increase from $3.95/month to $5.95/month. * Current customers see below.

Leased license will increase from $9.95/month to $11.95/month. * Current customers see below.

Fully owned license of CE will go up from $99 with six months of upgrades and support to $125.00 with same upgrade and support period.

*ANYONE who currently has a support plan with us or a leased license with us will not have to pay the higher prices. Your prices will be locked for at least 2 years from todays date 3/10/2005, which I believe is a fair thing to do for all of you who have stayed with us during these great couple of years.

We have made the commitment to make CE the most complete billing and support application in this market by the end of this year. We are increasing our support budget to add one more support staff member to an already great support team, excluding recent events.

Our reseller plans still remain to be the best deal in this industry and more so now.

Refugee Plan Extended
Also our popular refugee deal of a whopping 50% off of owned license will remain for good.

ClientExec Team

Today, I received an invoice for $11.95 even though they guaranteed the price for two years for current license holders. No notice, no justification.

Apparently, they say they announced it on their forums, but I never received anything by e-mail. Seems to me that if you guarantee a price for two years, you should stick to it.

We're moving to ModernBill as a result. I refuse to give these liars any more money.

Wow you really are out to get us. I replied to your message and said that you were correct our deepest apologies and that we would correct this oversight on our part shortly. But some peple can not resist in making a company look bad.

Anyway, to anyone else interested about this we will be sending out an announcement to all our customers shortly.

You made the decision to change our subscription rate before the two years was up and charge our credit card a higher amount without proper notice. I think this message is perfectly justified.

They just sent us a message stating that they would correct the problem, so I guess that is a positive. It's too bad that it took a WHT post to make that happen.

I didn't say you didn't have justification to be upset. But not giving us the opportunity to correct it, like we are, in a timely manner is the issue. A company is not only judged on merely how often they make mistakes but how mistakes are corrected. When you do not give a company a chance to correct their mistakes then you are sending a muddy message. I could understand if we blew you off, but that wasn't what happened.

Anyway you are free to post at as many forums as you like, but that doesn't mean that we are not correcting this oversight.

Threads like this just boggle my mind. You receive an invoice today for 12 bucks. And with that, today, you feel justified in creating a thread in a public forum defiling the provider, calling them liars. Quite an inflammatory statement. One would think that, at the very least, the first logical course of action would be to contact the provider and work it out privately, giving them a chance to right the wrong, especially if it was unintentional.

They just sent us a message stating that they would correct the problem, so I guess that is a positive. It's too bad that it took a WHT post to make that happen.

Ever hear of someone making an innocent mistake? As Alberto suggested, had you contacted them, and they ignored you for days, or fluffed you off with some lame excuse to keep your 12 bucks, then sure, start a thread. But to immediately create this thread is, well, irresponsible and ill conceived.

<shrugs shoulders>

Vito

Mistakes do happen, we've all made them from time to time - we're only human after all.

From what I can see the issue could have been easily resolved without having to post here...

I did open a support ticket first.

Their initial response was to tell me that I was wrong and close the ticket. That's when I posted here.

After I posted here, they responded and said they would fix it.

I did open a support ticket first.

Their initial response was to tell me that I was wrong and close the ticket. That's when I posted here.

After I posted here, they responded and said they would fix it.
That's pretty relevant (and important) info that you should have included in your initial post.

Vito

Sorry for not being clear. Anyway, they offered to fix the problem or a refund, so I consider the matter closed.

QuickPacket that was NOT how it happened and again you are not painting an accurate picture because you are upset.

You opened a support ticket asking why your invoice had gone up 3 dollars. We referred you to the announcement and explained why we did because the 1 year of being grandfathered for the cheaper price was over. That was our response.

You then replied stating that we were wrong that we initially said 2 years. That you were soo upset you were going elsewhere.

I then replied and said we were very sorry that we would correct it immediately and that if you wanted to go elsewhere, good luck.

Then based on the tone of your last ticket response I immediately came here assuming you would post here. Just covering our bases and ensuring no one paints an inaccurate picture.

I would post the exact text, but we have a policy that we do not post ticket text on any forums. But I am sure that after reading this you would agree that is exactly how it went.

Sorry for not being clear. Anyway, they offered to fix the problem or a refund, so I consider the matter closed.
Closed as per your request.