Hello, Everyone

We would like to announce the launch of our support company GetSupportNow.com. We have a very experienced group of support techs and admins in India. We currently offer support services via any ticketing system, but we plan to provide Live Chat Support, and Server Management within the next few weeks. You get 24/7 support and a 30 minute response time guarantee, as well as a 6 hour resolution guarantee. We can support both Windows and Linix based companies.

We are giving you a 15 Day Free Trial to signup, go to our website and fill out the form.

If you order before May 31st then we will give you tickets for $0.25 each for the first two months.

***Also, please let us know what you think of the following.

Live Chat Support For $2 an hour.

(and)

Server Management for $50/month with 5 hours of hard labor, and $5 for every additional hour.

Also, would there be any need/interest in providing account setup services, your accounts get setup manually within 10-15 min, and get inspected for false information, etc. Just Wondering!

Sounds good, I wish you the best of Luck

I am interested but received this when I tried to talk to a live person

System: Connecting to an Operator

System: Error -- connection to server lost

I am talking to him fine at the moment, might be a single user licence or something ... !

I am not sure what is going wrong! It keeps telling me you close the window!

you might check with the getsupport guys they are pretty good at getting to the root of the problem :D

Just kidding you know that has got to be upsetting offering a tech support service and your "support" does not work right.. oopps.

We will be cheking out what you have to offer.

Good luck.. Give Bobcares a run for their money..

Strike (1)Hello I just tried to get Live Help and got
Sorry, no operator for this site is available at this moment.
Please try again later or leave a message.

I think that's not live help?? unless live help has changed. :D

Strike (2) I just went to sign up to try them out and I get a dead page on the special http://www.getsupportnow.com/specialsignup.php

Maybe I'm not suppose to outsource???

Robert

Ok, I can explain! (the famous words)

Our tech support will start at 8 am providing 24/7 support, we were going to start today but, the client we were doing that for did not get us the right information in time so, I let the techs go home.

That page I just outright missed somehow. Thank you for leting me know!

I hope you still check us out! :)

Thanks, GWDGuy


We always welcome your comments, and suggestions with open minds.

We did not program the software, so not sure why it was just doing that to him, it has worked fine for everyone else.

If that happens to do the same for you, contact us via AIM as SupportWeb1

Not to complain or anything but I reallty wanted to get some info

I sent you guys an email 2 hours ago?? Did it not go through.. :bawling:

Check you email, answer the questions please, lets do business.

Oh yeah I have a few more questions but I will wait until I hear from you on the others.

Robert

Looks good. It's good to know that if Bobcares.com ever goes out of business there's someone to fall back on. Good luck!

What is your relationship with rapidi? I ask because of them referring to you.

Where are your techs located? I ask this because I find your pricing incredibly low even for third world countries.

Are you incorporated in the state of Georgia? I ask because I could not find a record of your incorporation.

Would help to provide more information about yourselves on your site.

The first post says they're in India.

Aaron :eek:

Just doesn't seem possible to offer support for $1.25 per hour in India. Is the dedicated support for $1.25 per hour shared?

...

System: Connecting to an Operator
You're connected to an operator
GetSupportNow: Hi
User: Hi, Hope you don't mind me testing this.
GetSupportNow: sure
User: Have you got much knowledge of cobalt raqs?
GetSupportNow: Sorry, no idea
User: You know the servers!!?
GetSupportNow: Yes
User: Hmm
User: Thanks for your time.
GetSupportNow: Thanks for using Getsupportnow service


Good luck!!

Rapidi steals everybody's money....

Rapidi says owned by Eshorehosting.

Rapidi announces "bankrupt and closing"

Rapidi denies all relationship with Eshore.

GetSupportNow is launched.

Rapidi refers all to getsupportnow.

GetSupportNow denies connection with Rapidi.

GetSupportNow provides no information on who they are.

GetSupportNow registers as GetSupportNow, Inc. in Georgia.

Georgia shows no corporation by that name.

Tech support at GetSupportNow says have been in business 2 years.

GetSupportNow launched May 13, 2002.

I suggest you go to their site, talk to their tech support, decide for yourself.

Everything above could be just coincidence and misunderstanding.....right....sure....

We are not RapidSupport! We were not suppose to launch until another 5 days, but after we found out RapidiSupport was going out of business we decided to make a little deal with them, we would take a few of there clients, and continue providing support to them, well we were given the clients emails, but they never talked to us again. So, I am not sure where we stand with them. So, far only one clients from them has continued services with us.
Sense only one switched over, the deal we had is no longer valid, I tried to contact them but no reply, so I told the client just do go ahead and do a charge back. Which he is giong to do. We launched early for this client! I have been thinking and working on starting a support company for 3 months, so it is not something I did because it sounded good one minute, and have researched and researched to do this.

I only hope all this does not confuse you more!

About our prices. I can assure you we are not loosing money! We just are not trying to make as much as bobcares does off of what they pay there techs. If you look up the average pay rate for a person in India you will see that it is not a lot.

Because, we have one client from RapidiSupport. We want to continue to provide him with what he had with them as far as pricing, tickets, etc., but with way better support!

So We have 2 and only 2 of these spots open!

1 of 3 Companies that share 1 dedicated rep online 24/7!
You get support via Ticketing System, Live Chat, E-mail.
You also get free server watch services, if your server goes down or has problems, then we will fix it for you.

$350/month

Hi think you have a great thing going and if it works we will join without a problem. I am wondering about the post where someone asked about cobalt RAQ's and the tech did not know what they where?? We don't have cobalt but either way would't that be something they would need to know?

Also please explain your scope of support. Installing cgi's for customers if they ask? Yes or No, Other things like that.. I mean we do it now for our customers so we need to know how that would work. We will not be asking you to log in as root and fix things. We just need someone to help our customers in a professional manner and fix scripts and explain chomod and the normal time consuming questions.

Thanks

[Edit: What I removed was a little harsh; sorry]

[Edit: Second time I have changed this now. Once again another comment was removed]

Have you even trained these people!!

[Edit: Another harsh bit removed; sorry]

Good Luck

Originally posted by GWDGuy
Hi think you have a great thing going and if it works we will join without a problem. I am wondering about the post where someone asked about cobalt RAQ's and the tech did not know what they where?? We don't have cobalt but either way would't that be something they would need to know?

Also please explain your scope of support. Installing cgi's for customers if they ask? Yes or No, Other things like that.. I mean we do it now for our customers so we need to know how that would work. We will not be asking you to log in as root and fix things. We just need someone to help our customers in a professional manner and fix scripts and explain chomod and the normal time consuming questions.

Thanks

He ain't a tech guy, he was a SALES guy.
I talked with them a bit and got the same result - the sales guy didn't understand the topics much, but he said that he is only a sales guy and that their techs are experienced.

I can barely see how you expect them to offer server maintainance with tech guys who don't know what their talking about :confused:

Let's make this clear:
Sales Guy = Handles Sales. Should be familiar with basic terminology and what his company has to offer, but no more, unless it is a small company and the sale staff is also tech staff.

Tech Guy = Handles Technical issues. I don't think I need to expand on this issue.

Obviously Incognito was quick to judge, and again, people who post in this forum fail to realize that one lousy mis-understood issue posted here, on the opening thread of a company, can ruin their entire client market on this very forum.



GetSupportNow is launched.

>>> And with a happy mood also :)

Rapidi refers all to getsupportnow.

>>> Do you have a source that says rapidi support reffered all of their clients to GetSupportNow that you say this?

GetSupportNow denies connection with Rapidi.

>>> GetSupportNow denied that they ARE rapidi. I don't see where they got it wrong :confused:

GetSupportNow provides no information on who they are.

>>> They said that they are based in India, they didn't lie about their existance period, they said what are there prices, and you can get more info on their website. Still can't see anything wrong.

GetSupportNow registers as GetSupportNow, Inc. in Georgia.

>>> Don't know about that.

Georgia shows no corporation by that name.

>>> No idea about that, haven't checked.

Tech support at GetSupportNow says have been in business 2 years.

>>> Might it have been the tech meant that he is in business for two years? Do you expect them to have newbie techs?

GetSupportNow launched May 13, 2002.

>>> Nice time scale you have there, but you hurry into conclusions with risking a companies entire PR division on a very popular forum relating its marketing target.

Hi believe me I am excited about this service. I am by no means saying anything bad. I guess I was thinking by the Live Support was going to be "Live Tech" support I guess the live chat on your site would be for sales and not tech support because why would you have a tech support waiting to talk to hosting companies at first.. Duh I'm not a smart man.. sorry I confused everyone on that.

Once you guys are going you can count on me as being a client.

Thanks

Robert

Well...when I asked questions he told me he wasn't a sales guy...he was a tech guy...

And maybe I was a bit harsh, but they have now said who they aren't but not who they are....question regarding corporation still stands, and in answer to his question, I do know the cost of employees in India-I have 35 there.

I would love to see additional support players in the marketplace, but I also believe the recent openings and quick closings are reason to ask questions. So far, only two have survived to my knowledge, Bobcares (India) and Cylynx (Phillipines) and Cylynx pricing is prohibitive for small hosting companies.

I still would encourage GetSupportNow to make fuller disclosure and remove the questions. When that is done, I will be the first to apologize and to promote his new services. However, at this time, the pieces just don't all add up.

We are going to give them a try.. Instead of guessing I am going to try them out for a month and I will give the scoop on the quality of service once and for all from our standpoint.

Robert

I admit when I've been wrong and the wealth of experience I just found when chatting with them was amazing.

In addition to the ability to support JSP, they can also support QCV.

In addition to CPanel, Ensim, Plesk, and HSphere, they even have experience with ZPanel.

And although they prefer phpBB, they do have experience installing Perlboard Forums.

And to resolve my other concern, although they aren't currently listed with the Secretary of State of Georgia a nice lady there promised me she would follow up with them on their incorporation.

Has anybody used GetSupportNow and how have they been?

I for one can tell you that I was excited about them coming in. I do not want to bad mouth them but I cancelled after the first support call. We had a guy that could not get a cgi to run. he put in a support ticket asking if we were still doing upgrading on our servers. (we were adding 2nd DNS servers in a second location) well of course this has nothing to do with it but we do have it posted on our site so our users will know what it going on.
Well the user asked why his cgi was not working and asked if we were still upgrading. Instead of the tech asking "what is the problem. how can we help" he answered "We are working on your problem. The server upgradation is still going on .We
are looking forward to these upgrades and have been anticipating this for months and soon all our hard work will be completed."
What the heck is that suppose to mean?? This customer to say the least was pretty upset. They did not ask what the problem was, or how they could help they basically made it sounds like we have had server problems for months and soon we will do something about his problem. It was a simple perl mod problem that took two minutes to fix but they never even asked.
I sent a notice to cancel and why and still have not heard back from the company. I am very disappointed.
Robert

The tech took it as him asking if you were still upgrading which you were. Also, we only knew what you posted on your site, we did not have access to your server, and you did not let us know anything. However, the tech could have asked more about what was going on, and I really talked to him about it. I will admit that the first 2 or 3 days were a little rough but, we are doing much better now, we are even starting to get reviews.

Reviews?? Sorry, but I was rolling on floor talking to your sales guy. Have these guys been trained??

I do understand that we were upgrading, well sort of.. We had noted on the site about the server upgrades that we did from last week and that we would be adding a 2nd DNS server this week.

I would think, now don't get me wrong, when we answer a ticket like that we would say "What problems are you having?" because most of the time, just like this it was a pretty simple problem. Yes we did not give full access to our server because before we hand over our lives like that we like to get to know who we are doing business with. :) I'm sure you can undertand. I think if I was that tech and I knew that I did not have access I again would have asked what the problem was? Asked for his FTP info and tried to Chmod it, in this case that would not have helped but it would have seemed that we were working on the problems not telling them we have been working on problems for months and will be glad to see it done.

I have no bad feeling and once we get past there "months" of upgrading :D we might give it a whirl again and see what happens when there is not a reason to be confused.

Thanks for your posting.