Hi,
sorry about my english, I would apreciate any kind of help ( sugestions, legal rights, since I dont want to loose my domain name, etc ) about the following:


Support Request #104848 - www.hiphopladies.net: (http://www.hiphopladies.net:) Dixiy Ripped me! Scam! Category - Domain Name Registration


On Mar 21, 2006 0:16 AM (GMT) Elizabet Oliveira Wrote:
Hi, your partner dixiy.com has ripped me off, their services doesnt exist no more and I want to change server or get access to my domain name as soon as possible! Please help me, because I dont want more problems and neither want to start thinking about legal actions to take because of it. I hope that you people contact me as soon as possible concerning this mather!

Best regards,
Elizabet!


On Mar 21, 2006 4:09 AM (GMT) Ricky Wrote:
Hello,

The domain hiphopladies.net was registered through a reseller company HDHosting.com.
Please contact your parent reseller company at the following address for any assistance.

Company: HDHosting.com
Address: 3 Sanwood Blvd
City: Scarborough
Zip: M1V 3L5
State: Ontario
Country: Canada
Tel No: +1.4166667928
Support E-mail Address: sales@hdhosting.com

Regards,

Ricky.

Rate this Response (Click)

Poor Average
Good Excellent
Current Rating: Poor

On Mar 22, 2006 0:47 AM (GMT) Elizabet Oliveira Wrote:
Hi again,
like I said, this is a Scam and there's no HDhosting and there's no Dixiy.com, since my domain name was sold throught your reseller program, I'm requesting my legal rights concerning my domain name and I'm forgetting about webhosting. I would like to have a honest answer and helpfull answer, since redirecting me to other companys and other reseller companys is not the way to go or to resolve this problem. I'm being patient and I'm trying to talk before taking any legal actions. I'm asking:

- Is publicdomainregistry.com supporting scams ?
- Is publicdomainregistry.com a honest company ?
- Is publicdomainregistry.com protecting fraudlent companys, for their own benefit or for the benefit of the reseller ?

Hopefully, I'll get a more compreensive answer or I'll get in contact with my lawyer, by the way, sorry about my english, things wouldn't be that easy if I could talk in my native language.

Thanks for your atention,

best regards,

Elizabet Oliveira


On Mar 22, 2006 1:06 AM (GMT) Elizabet Oliveira Wrote:
Hi again,
I've contacted other competent domain registars and etc, they've said that you people should honestly drop me the login informatin of the domain and all other relevant information, that I'll need to change DNS servers.

If I dont get a positive answer, I'm contacting directi group, for further action

Thanks


On Mar 22, 2006 3:01 AM (GMT) Elizabet Oliveira Wrote:

Hi again,

after unsucessfully try of contact HDhosting.com through telephone or email ( I wont try letter, of course), and since I'm the owner, your client (through affliation, your partners deals), and the one being prejudicated, I supose publicdomainregistry.com are the ones to fullfy my "orders", since I've payed and you people have your obligations to your consumers. I dont mean to be rude, but I would like to see, what would you do if this happened to you and in case your business depended of this webiste...

I'll keep an eye on my email, to check your answers.

Thanks for your atention.


On Mar 22, 2006 3:15 AM (GMT) Elizabet Oliveira Wrote:

P.S. - All the messages and your answers are being tracked and being posted in the most known webhosting and domain sellers forums, reviewers and directorys. I'm spreading this story, so It doesnt happen again.
I wont call ( telephone) you guys, since you people seem uncooperative ( redirecting me to other "sellers" of your products, that doesnt seem fair and look a lot suspicious and fraudulent). Once again, I'm requesting my login details and all other needed information to change servers.


On Mar 22, 2006 3:28 AM (GMT) Gary Wrote:
Hello ,

You can download the Customer Control Panel Request Form from http://www.publicdomainregistry.com/docs/ob/ccpreq.pdf and follow the instructions therein.Please mention the Cust ID and username where you wish to have the domain name moved to on the Customer Control Panel Request Form. Once we receive it, we shall move the domain name for you.

Upon FAXing the complete document along with Identification Proof at +91 (22) 5679 7508 [India] or +1 (320) 210 5146 [USA] with this Support Request Number at the top of the page, please re-open this very Support Request, so that we may be able to process your request quickly.

In case of any further doubt/query, feel free to get back to us.

Regards,

Gary.

Rate this Response (Click)

Poor Average
Good Excellent
Current Rating: Poor

On Mar 22, 2006 3:30 AM (GMT) Elizabet Oliveira Wrote:

P.S. - All the messages and your answers are being tracked and being posted in the most known webhosting and domain sellers forums, reviewers and directorys. I'm spreading this story, so It doesnt happen again.
I wont call ( telephone) you guys, since you people seem uncooperative ( redirecting me to other "sellers" of your products, that doesnt seem fair and look a lot suspicious and fraudulent). Once again, I'm requesting my login details and all other needed information to change servers.


On Apr 1, 2006 3:30 AM (GMT) Elizabet Oliveira Wrote:

You people are suporting the Dixiy.com scam, you people are trying to fool me, I'm asking my control panel login and password, so I may transfer my domain by myself! In case there's still any doubt about dixiy.com scam, please visit www.dixiy.com (http://www.dixiy.com), I dont think I'm going to send you guys a fax with my personal identification cards, I dont even know you people and all this happened because I've been foolled and you guys are trying to fool me again...

I dont have money to wast in fax machines and I dont use them, I dont know why you people keep sending me to diferent
companys, telephones, address, etc. I'm not seeing how honest that is!

Even, the PDF file you people asked me to write over with me details, is very confusing - "following [next] page", "...under any reseller" ( in this case is a scam, there's no Reseller, but I supose you people know that one ), "Photo identification proof" ? When I've payed you didnt asked for my ugly photo, so why the heck you need my photo ?

I've lost the domain name for one month now and when its about paying you guys charge me in one second, but for giving me whats legally mine you try to fool me ? Nah, I'm taking legal actions right now! You'd rather send me what I payed for, if you people want to keep with your business!

(All messages and reply msgs, are being track down!)

Thanks for the atention



On Apr 1, 2006 3:46 AM (GMT) Elizabet Oliveira Wrote:

What are you loosing ? Nothing! I've lost the following:

- Time;
- My visitors, work and server ( because I'd trust your company);
- My database;
- Partners, contacts;
- Sponsors;
- Money;

So, tell me, why dont you people give me what's mine ? What are you trying to do ? This is a pure SCAM! I'm really sick tired...

I want my login and password of my domain name!


On Apr 2, 2006 0:29 AM (GMT) Elizabet Oliveira Wrote:

? ? ? ?

Read through this as best I could and what I have come up with is:

1. You registered a domain name with a reseller of DirectI.

2. This reseller went belly-up and you want your Doman name so you contact DirectI.

3. They tell you to contact the reseller.

4. You tell them you can't get ahold of them.

5. They tell you to fax proof of who you are so they can give you access to the domain.

6. You tell them no and come here to make a scam thread?

Why not just fax them the information like you should? You are not their customer, the reseller you went through is their customer. They have no idea who you are and have no right to give you the reseller's login information.

I might be missing something really obvious here but I see no scam and I would say it is you who is being uncooperative.

You have been told how to get access to your domain but you are expecting them to just hand over the details to you. If I submitted a request just saying it was my domain, would you be happy if they just handed the domain login details out to anyone?

Thats great, I've got no way to send them a Fax, and now what ? They give me a way to access the details, but unfortunatly the email wont come no mather what.

They could send the details to the registar client

Why would someone ask for a photo ? Why didnt they asked for photos before ? Doesnt make any sense...

Why would they send the URL of the cPanel, if the "recover password" doesnt work ?

Its not a scam ? Ok, the domain was registed through their services, I'm not in India, neither in USA, do you really thing i'll keep on loosing my time and money,
calling to unixestent phone lines and lines that kept me waiting listening to music
for 20 minutes ? And telling me to contact a number that doesnt exist or is not available no more ?!

Of course I'm nervous

I'm sure you have a way to send them a fax. There is most likely a copy store within 10 miles of you that can send a fax for a few dollars.

They are asking for a photo and fax because you are not their customer.

Yes, I am their costumer, legally I am. The registration of the domain I payed for was created through one of their available services. If they we're a honest company, they would give me the details through the client email, available at
the whois info, only acessible by the administrator.

The domain and site is down for awhile, I dont believe someone imaginary would dare or even lose his or her patient to call them, email them and whatever, for so long and even having access to the administrator email ( for so long ).

Another thing that is really stupid, is that their partner were hosting my webpage, I'm not asking them ( DirectI) for webspace but for respect - asking for my domain details using the same email I've used to pay them and recieving my password or whatever, is the same as contacting other registrar and ask for transfer and wait till get the confirmation email to the registar email - But probably they'll lock the domain, because this makes part of the scam!

I'm not the only client that this had happened, of course they will claim that its nothing of their business, but who said to you that dixiy.com wasnt created by DirectI ? Whom ? Its not conspiracy but reallity, a easy way to take money from honest people.

"Send a fax, loosing another 10 bucks, keep on sending them emails, getting retarted email messagens, forwarding to diferent urls, waiting emails that will take years to get reply...djeeezzz" and you dare me to say that I've got a fax machine or I'll walk 10 miles to send a FAX ?! Do you know my phisical situation ?

I dont want to desrespect no one, I'm just exposing a case

No, you are not their customer. You are a customer of whoever you purchased your services through. They are in turn a customer of DirectI.

If I bought a lot of 5000 widgets made by TyCo Inc off of E-bay and then sold one to you, when you had a problem you would not go to TyCo Inc with your problem as you are not their customer. You would come to me instead.

You seem to be digging for any reason you can to not get your domain back and instead keep complaining about the situation you are faced with.

Send a fax! Yes even it it costs money, if you can't afford it then you don't need the domain name that bad.

I never said you had a fax machine, I told you I am sure you can find access to fax machine within your area.

I never told you to walk to a fax machine.

I never asked about your physical condition and you never mentioned it until I brought up sending a fax to them through a third party provider. I am sure you eat as you are still alive, however you get food you should also be able to send a fax (somebody must get the food for you, I am sure they would send a fax for you).

On another note what good would it do for DirectI to create dixiy.com just to "scam" people out of their domain names?

Plain and simple it seems like you went with a bad reseller of domain names and now you want to blame everybody but who you should, your reseller.

Ok but lets not act like I'm the criminal here, but if they dont have nothing to do with dixiy, why would they accept my complaints ? If it wasnt possible to give me my private details through email, WHY would them give me oportunity to access their cPanel to get access of my "forgotten password", so I could access my details ?

I understand your point of view, but unfortunattly I wont accept this type of scams, simple because if they said that the only way possible to resolve this problem was Fax them, that would be it, but now... saying to me to send a Fax, send them a email, wait another 20432002 days... :P

Lets face It, we could do a lot of money using "inocent" companys like DirectI, simply because they depend from Fax machines to trust their own clients (direct or indirectly)

A mail has been sent to info@damabete.com, with your Password details.

still waiting... since On Apr 2, 2006 6:21 AM

Read the Legal Agreements in the directi reseller's panel.

Customer Master Agreement

CUSTOMER MASTER AGREEMENT

This Customer MASTER Agreement (hereinafter referred to as the "Agreement") is
made, entered into and executed on April 4, 2006 (hereinafter referred to
as the "Effective Date")

BETWEEN: -

XXXXXXXXXXXX (hereinafter referred to as "Parent") AND you
(hereinafter referred to as "Customer"). If you are entering into this
agreement on behalf of a company or other legal entity, you represent that you
have the authority to bind such entity to these terms and conditions, in which
case the term "Customer" shall refer to such entity.


You mada an agreement with XXXXXXX which is a reseller of Directi. If you want to sue or take legal action or say "scam" somebody, it is not Directi, it is the reseller.

It is the same as, think somebody goes and buys a hosting reseller package and sells webhosting yearly to clients and then shoutdown his bussiness. Clients couldn't go the reseller provider for their service.

You can send a fax with an old modem, phone call would cost you a few euro cents, phone calls in Portugal shouldn't be too expensive, here, in Spain, you can call to USA cheaper than calling to a cell phone in my own country.

I'm also a DirectI reseller, and when a fax to them was unreadable, they accepted the document scanned and sent through their ticket system (attachment), it's cheap and easy. Maybe you can try it.

Ok but lets not act like I'm the criminal here, but if they dont have nothing to do with dixiy, why would they accept my complaints ? If it wasnt possible to give me my private details through email, WHY would them give me oportunity to access their cPanel to get access of my "forgotten password", so I could access my details ?

I understand your point of view, but unfortunattly I wont accept this type of scams, simple because if they said that the only way possible to resolve this problem was Fax them, that would be it, but now... saying to me to send a Fax, send them a email, wait another 20432002 days... :P

Lets face It, we could do a lot of money using "inocent" companys like DirectI, simply because they depend from Fax machines to trust their own clients (direct or indirectly)


I don't think you're the criminal, I think you are the victim; however, I also think that you have the wrong idea of who the criminal is.

They do have something to do with dixiy, dixiy is a reseller for them (and by such dixiy is their customer). They are accepting your complaints because they are trying to do the right thing and help you as much as they can within their power.

Their cPanel is the same cPanel as their reseller has access to. The reseller should have given you access to this cPanel when you purchased your domain. They are actually not giving you access to "their" cPanel, but rather the cPanel you should use to manage your domain through your reseller.

DirectI is not going to make a dime from you faxing them in a document, in fact they would be loosing money. They are doing this because it is the only way to really verify who you are over the internet.

No my friend, things are not that easy, if they were a honest company they would release the domain or either treat the clients in other maner, we're humans not numbers! Without us, there wouldnt exist webspace providers, such as, oportunities, for people profit from using the services provided through this kind of companys.

Of course, the client is allways the criminal, and of course, they are a HONEST company... Just check google and search for Directi, you dont even need to add SCAM or whatever

http://72.14.203.104/search?q=cache:TqXbzTcHX6YJ:www.icannwatch.org/article.php%3Fsid%3D602+directi+scam&hl=pt-PT&gl=pt&ct=clnk&cd=1

http://72.14.203.104/search?q=cache:5Vo7x6acE4oJ:www.hosthideout.com/archive/index.php/t-3804.html+directi+scam&hl=pt-PT&gl=pt&ct=clnk&cd=3

all about the same FRAUD ... ABUSE... SCAMS... prfff

The domain was registed @ directi not at DIXIY, so I AM their client! I'm giving them money! AND YES they're criminals!

and yes... SCAM!

They're holding the domain right ? Do I need to say more ? Why would they stick with a domain that doesnt have nothing to do with them...

Scam people! Dont use any DirectI service or any other similar service provided undirectly by DirectI! Good luck!

Of course reseller of DirectI, Dixiy guys and whatever, are protecting their mother, because they're getting money from it, really easy!

No my friend, things are not that easy, if they were a honest company they would release the domain or either treat the clients in other maner, we're humans not numbers! Without us, there wouldnt exist webspace providers, such as, oportunities, for people profit from using the services provided through this kind of companys.

Of course, the client is allways the criminal, and of course, they are a HONEST company... Just check google and search for Directi, you dont even need to add SCAM or whatever

http://72.14.203.104/search?q=cache:TqXbzTcHX6YJ:www.icannwatch.org/article.php%3Fsid%3D602+directi+scam&hl=pt-PT&gl=pt&ct=clnk&cd=1

http://72.14.203.104/search?q=cache:5Vo7x6acE4oJ:www.hosthideout.com/archive/index.php/t-3804.html+directi+scam&hl=pt-PT&gl=pt&ct=clnk&cd=3

all about the same FRAUD ... ABUSE... SCAMS... prfff

The domain was registed @ directi not at DIXIY, so I AM their client! I'm giving them money! AND YES they're criminals!

and yes... SCAM!

Again, you are not their client.

They're holding the domain right ? Do I need to say more ? Why would they stick with a domain that doesnt have nothing to do with them...

Scam people! Dont use any DirectI service or any other similar service provided undirectly by DirectI! Good luck!

Of course reseller of DirectI, Dixiy guys and whatever, are protecting their mother, because they're getting money from it, really easy!

Your reseller is holding the domain name, not DirectI. DirectI has no relationship with you, contact your reseller. If you can't, then please follow the directions given to you by DirectI.

"About Directi
Directi is a privately held company founded in 1998. The company focus centers around commoditizing Volume based web services such as Domain Registration, Web Hosting, Content Management etc, and selling these Products/Services through Resellers to Customers worldwide. Through a rapidly expanding reseller network of over 2000 resellers, Directi serves a customer base in excess of 75,000 customers in 170+ countries." www.directi.com



- 2000 resellers equals 75,000 clients.... Like they've said, I AM THEIR CLIENT!

People, get the picture.. Pure scam!

"About Directi
Directi is a privately held company founded in 1998. The company focus centers around commoditizing Volume based web services such as Domain Registration, Web Hosting, Content Management etc, and selling these Products/Services through Resellers to Customers worldwide. Through a rapidly expanding reseller network of over 2000 resellers, Directi serves a customer base in excess of 75,000 customers in 170+ countries." www.directi.com



- 2000 resellers equals 75,000 clients.... Like they've said, I AM THEIR CLIENT!

People, get the picture.. Pure scam!

Nope, you're not their client. DirectI (and in this case we're speaking about the http://www.publicdomainregistry.com/ division ) sells domains directly to end users as well. Did you purchase your domain at http://www.publicdomainregistry.com/ or throug a reseller?

From everything you have said you went through a reseller, you are not a client of DirectI.

Send a fax and get your domain name back friend.

On Apr 2, 2006 6:21 AM (GMT) Andy Wrote:
Hello,

You can access the Control Panel using -

URL : http://55130.myorderbox.com/customer
Username : info@damabete.com
Temporary Password : refer to 'Recovering a Forgotten Password' section under http://55130.myorderbox.com/kb/servlet/KBServlet/faq429.html

More details about the Domain Name Management can be located at http://55130.myorderbox.com/kb/servlet/KBServlet/cat119.html.

Do try the same and let us know in case of any issues.

Kind Regards,
Andy




-----------------------------------------------------------------


So, where's the Password ? I've tryed it 1,000,000 times!



-----------------------------------------------------------------
Do try the same and let us know in case of any issues.



I let them know, wheres the reply msg ? Scam man, let me tell you! DirectI Scam!


They accepted giving me the details without the fax, why sending them a FAX ?! Neither their word is respectfull and neither thruth




We all should protect each others, not this HUGE fraudulent companys!

It's obvious you are just on a rant and will continue to do so not listening to a single thing anybody here is posting. Goodluck in your hunt for your domain, with the track you seem to be on you'll most likely never get it back.

Next time double check the reseller of a domain name before you purchase.

</subscribe>

It's a reality many people don't really understand how this works in the business.
But based on reading and re-reading all that's been posted, you're not DirectI's
customer as justadollarhosting said.

Registrars form as many reseller partnerships as possible to expand their business
as much as they can. Legal agreements also force the registrar to refer the end-
user to the reseller first before finally stepping in.

If you got your domain directly through DirectI, then you're their customer. But in
this case, they don't know you and they don't care, and they only know you got
your domain name through one of their partners.

It's actually good (and should be) the actual registrar has a process to allow end-
users control and access to the domain names upon verification of claims. But it's
hard verifying claims, so sending a fax helps to establish your legitimacy.

More often than not, they'll ask for an ID if the domain name is registered to an
individual. I won't be surprised if this is the case.

If you lookup the domain name's WHOIS record, the email stated there might be
the one DirectI's been trying to send the details to. If you don't have access to it,
definitely you won't get the password details, and that's where the fax process
comes in.

But even if you have access to the email on record, unfortunately emails aren't as
reliable as it once was. ISPs block emails at will, and they don't have to tell a soul.

It's going to cost you money, sure. But that's a price you're going to have to pay
for having gotten your domain name through a reseller instead of an actual
registrar.

I take it you got the domain through that hosting company because it's cheap?
Well, you had to learn an expensive lesson the hard way.

Now if you insist on believing they're criminals and scams and all that, then feel
free to do so. You may get a few people on your side (especially those who don't
know, don't understand, and don't care how things go in this business), but that
doesn't necessarily and honestly make you the victim being bullied here.

Anyway, just do as they say. One person even posted they accepted a scanned
copy instead, ask DirectI if they'll accept that one.

You have all the time in the world to take a deep breath and use your head before
posting here. I suggest you do those and try that scanned copy method.

Good luck.

Thanks for the tips, I'll try the scan and will keep updating the history,

brb

I still think DaveZan should go into politics. I'd vote for him. :D

I've provided all documents necessary and right now they're always asking to re-send the documents or form, I send, get back a reply message saying to re-send, I've done this like 10x ( also included in all emails, a JPEG, a GIF, PDF and also a external links to access the files ) - First because, when I allways send them something, they say the server ( their own doesnt attached to the message ), to prevent this I put them allways online!

Also, the password never came to my registrant email address, but I guy here at the forum ( that resell DirectI and publicdomainregistry domains and hosting, provided me a account where I could ask to "move" my domain to him, so It could be easier ), If this didnt happened, the guy here providing me account and access to his resell webpage, I would never get the password at my email ( they claim that I've got a filter on my email box, I dont have any filters and got a empty mail box with a lot of space available even to recieve large files, etc );

I'll keep on updating this post!

Last reply, they've asked me to re-send the documents again, for the 12x, since the signature doesnt match the photoproof, but its actually the same ( I'm also using a wacom pen to do this, but anyway... I've signed again and re-send )

Lets see whats happening next, probably they'll claim another error or something similar, or probably that the reseller address or number is not right...

I'll continue updating, brb

keep letting us know, directi is ok but the service is funky

If you are the shown registrant in the whois then do a transfer out to a different registrar.

so what's the status now?

Also, the password never came to my registrant email address

They will never send this to your Registrant email address. They will always send it to your Admin email address. Are they the same?

Stu, this is 2+ months old. Perhaps the issue was resolved already.

Looking whois for the domain, it seems it has been transfered to another reseller account

Registration Service Provided By: INDICHOSTS.NET
Contact: +91.1141538485
Website: http://name.indichosts.net

but the domain is currently expired, waiting for renewal

contact and see if you can transfer back to your own accounts

Stu, this is 2+ months old. Perhaps the issue was resolved already.

Uh! I didn't notice that. It might be nice to here from the OP, how it all turned out. But I'd be less than hopeful it turned out for the best ;)

Elizabet Oliveira,

The current status of your domain-name is,

- It was transferred to us by directi

- Domain registration has expired. (you should renew it immediately.)

- If you need any assistance, please make a request at http://support.indichosts.net


Explaination - as the domain registration has expired, the domain functioning has been suspended by directi, to draw your attention and allow you to renew the domain name.

Nice one. All that fuss, and then they let the domain expire :(