**************** BobCares.com offers you an irresistible plan which provides you, the best of support features.The client gets a response from you (which under the opaque film is BobCares.com) on or before 6 hours flat. It costs just 60 cents per client per month. This includes any number of tickets they post that month

Are there any hidden fees? are these guys for real. Also is there a minimum amount of clients that you need to have.

Everyone knows they dont answer sales email fast, so thanks.

It says on their site that minimum number of clients is 500, obviously they won't charge you for $1.20 for two clients :).

Does anyone know how to actually get in touch with their sales, I'm interested in the same offer but prepared to pay the minimum amount ($300/month) to get them to work with me?

Alan

LOL. We emailed them a few months ago and it took them weeks to get back to us. I hope that their sales team is not an indication of what their support team is like.

Their is sales team is 1 person, Amar.

Their full time support staff is approximately 32-35 engineers.

Obviously, the demand for their services FAR outweighs availability, so Amar focuses on his existing customers first.

BobCares has quite a reputation around these parts for being notoriously slow on replies.

Be persistent and you will eventually be sucessful. Thinking as a business owner, I'm sure the more you're willing to commit to initially, the more likely you are to get a response from Amar.

That being said, I've found him to be extremely flexible and willing to help small companies get off the ground once you get his attention.

Good luck.

Bobcares took a while to get back to me when I first contacted them, but once we worked out a deal, they became lightening fast. I think the longest it has ever taken them to reply to a ticket was 6 hours. Highly recommended.

They replied and the answer is no the 100 dollar starter package is the lowest they can go. Thanks for your help though guys

Bobcares is very good and responsive. They focus on helping their current customers instead of increasing their sales, which is a good thing as well.

ho247: Just email amar@poornam.com or send him a PM saying you would like to purchase, and he will send you details.

Originally posted by Avail
I think the longest it has ever taken them to reply to a ticket was 6 hours.

I think it would be good to stress the fact that that is the LONGEST that it takes them to reply. My experience has been that the average response time to tickets is 1-2 hours.

Agreed, I would definitely recommend them. And with all of the new outsourced tech support companies lately that appear and then vanish a month later, I think it would be worth going with Bobcares because they have been around for a while...

I sent bob cares a sales email last week sometime and Amar got back to me within a few hours. Am I a first? :D

I have sent 3 emails to Amar. First one was a week. Still waiting on the other 2! But now I understand the problem. I think Amar needs salessupport.com!

Don't always let sales responses represent support times/responses :P

why not taylor ? not to say this service is bad or anything , but imagine ... this is peoples first impression , and sometimes people want to signup asap , some ask questions . If you wanted information from me , and it would result in maybe you purchasing something , and it took me 3 weeks to answer , i know you would be looking elsewhere in the meantime for something simliar . Its even possible you might already be taken care of in the meantime . Like i said , im not judging this companies service , it seems that people rate it as excellent . In my personal experience i would be leary if it took 3 weeks for someone to reply to sells email . I would be even more scared fro my customers...anyways , thats just me .....

Well, one possible reason is that the company may focus their attention to addressing/supporting the current clients above and before the possibility of a new client. They are more concerned of taking care of their existing customers and focusing on them, than focusing mainly on just bringing in more and more clients.... Just a thought, not saying this in turn actually applies to bobcares or any company for that matter, but it could be a reason why =)