Looks like these guys didnt go far.

What are you talking about?

Their site says:

AT THIS TIME RAPIDISUPPORT IS NO LONGER ACCEPTING ANY MORE ORDERS. WE ARE AT OUR FULL CAPICITY OF CLIENTS . WE WILL REOPEN OUR SERVICE AGAIN SHORTLY

From that; I would understand it to mean that they are not accepting more clients at this time. Not that they are no longer servicing existing clients.

Greetings:

I don't know if there is a "politically correct" way to ask this question, but how many "well run" companies do you know stop accepting new clients?

Generally they add employees, add contractors, etc.

Have you ever seen what the majority of people in the U.S. or world would consider to be a well run company stop doing new business?

I agree that servicing existing clients comes before servicing new ones; however, to stop taking new clients? I don't understand it.

Thank you.

What are you talking about?


Hi,

Over the past few hours we have been in mettings and have come to a decision that Rapidisupport.com can no longer support it's self financially and we have declared ourselves bankrupt.



Anyone who signed up within the last month month shall recieve a refund from us.



Please email legal@rapidisupport.com for the status of your refund. Also note that this is the only active email for rapidi now.



We are sorry that we could not provide a better service and we are sorry for the trouble this may have caused.



If you are still looking for support we suggest that you contact http://www.bobcares.com/



Thanks

That sounds different than what they have posted.

Is that from an email?

Are/were you a client?

We were going to be a client but they never got to the point of giving service so yes it did come through email.

That sounds different than what they have posted.

If you are referring to their website, they've had that up for about 20+ days now. I imagine that they have not bothered to update their website to show they are out of business.

So, I wonder if those who have paid will actually get their money back. I made the mistake of paying 3 months in advance. We've already asked for a refund, and we were eventually told we'd get it in 14 days. :mad:

this is a prime example (2nd time actually) where you never rely on another company to manage any aspect of your company.

Greetings Softicom.NET:

You took the words out of my mouth.

I think another part has to do with trying to sell yourself based on price; then not being able to deal with volume or growth issues.

Thank you.

"A business with an income at its heels
Furnishes always oil for its own wheels."

William Cowper

Originally posted by dynamicnet
I don't know if there is a "politically correct" way to ask this question, but how many "well run" companies do you know stop accepting new clients?


I wont comment on whether or not that reflects a "well run" company, but to me, it seems like a very responsible thing to do. I'd rather see a company stop taking new clients than continue to take them when they know they can't handle them.

Originally posted by Softicom.NET
this is a prime example (2nd time actually) where you never rely on another company to manage any aspect of your company.

Unfortunately you'll always be relying on other companies whether it's for software, credit card processing, servers, colo etc. You're always at risk for a company going belly up.....

Either way for those that paid them money that is owed back, you can do a chargeback.

i paid a chunk with my visa... and i paid the rest in paypal... is there a way to get a refund with paypal ? i need to get my 1300.00 back ASAP!

anyone who knws, please do tell.

Originally posted by goodness0001
Either way for those that paid them money that is owed back, you can do a chargeback. If they file for bankruptcy; no, you can not. If they owe you money, you're a creditor. The reason a company files bankruptcy is "protection from creditors." Basically then either the company will dissolve and the proceeds be divided among the creditors, or it will re-organize and continue on with the payments to existing creditors being determined by the court.

Originally posted by rbro


Unfortunately you'll always be relying on other companies whether it's for software, credit card processing, servers, colo etc. You're always at risk for a company going belly up.....

software etc are superficial and not really what I was getting at. Two examples of companies that offered service where you can do it yourself or hire john doe. Your putting your companies reputation on these 'support service companies' and if they do a bad job, you do a bad job.

its just not worth it to go though that crap, many resellers can offer support to their customers themselves. Up to the point we had 300 customers, I was still doing support by myself, I was still doing billing by myself, I was still answering the phone by myself.

As soon as we hit 300, I hired some techs that are able to answer tickets at their leisure. These 4 guys that work under for me are friends because I have that kind of relationship with them. We IM each other daily, talk about personal issues and at the end of the day, tickets are answered. customers are happy

If they file for bankruptcy; no, you can not. If they owe you money, you're a creditor. The reason a company files bankruptcy is "protection from creditors." Basically then either the company will dissolve and the proceeds be divided among the creditors, or it will re-organize and continue on with the payments to existing creditors being determined by the court.


Also not true, if you pay with a credit card and you do not receive services under the contract, as protection from the credit card company, you will be returned your money up to 60 days after the closing of the statement.

Originally posted by goodness0001
Also not true, if you pay with a credit card and you do not receive services under the contract, as protection from the credit card company, you will be returned your money up to 60 days after the closing of the statement. Sorry, but no. What happens when you attempt a chargeback is this: the processor will forward to the (now bankrupt) company a request for backup information on the transaction. Assuming the account is still open (which it may not be, if the company has been dissolved upon filing) the trustee who has been placed in charge of the company's finances since the bankruptcy will reply that no disbursements can be made to satisfy previously-existing obligations without the approval of the bankruptcy court. Your credit card issuer will then tell you that your dispute can not be settled -- the bank isn't going to take the hit for you; it's not their obligation, it's the merchant's. But the merchant is now, because of the bankruptcy, off the hook.

And so you'll join the list of creditors, hoping to get back pennies on the dollar.

If these guys actually do file bankruptcy, anyone who has a contract with them will get a notification in the mail from the attorneys handling the case, specifying how to go about filing a claim. That will be the only way to get money for any pre-existing debt. Anyone who has been doing business with them should write to that "legal" email address that was mentioned, just to be sure of being on the list of people who will be kept informed.

Hi,
As stated in our email our legal team will contact each customer directly. We have also arranged for a company to take on your support with a 30 min response and 6 hour resolve. This new company shall contact each of our customer directly to take on their work load.

Please be patient while we resolve these matters.

Thanks

Sorry, but no

Well i hate to correct you but when you use paypal as the middle man, and do a chargeback, paypal is going to take the hit, and they can handle going after their customer. This has happened before, i know how it works, i have gone through it again and again and the consumer always wins.

Greetings:

It is extremely important that you speak to your lawyer before doing a chargeback against a company that has filed for bankruptcy.

We had an ex-employee file for bankruptcy. He was a reseller and the reseller company (which appeared to be a corporation from name and the way it was operated) owed us money.

Typically legal entities are treated completely separately. However, when we asked for when payment would be coming, he filed a motion with his bankrupty attorney.

While this motion was later dismissed, we stood the chance of being hit with $500+ worth of fines.

In the case of a chargeback, you may loose plus have to pay fines.

So please do consult with your attorney first.

Thank you.

Originally posted by goodness0001
Well i hate to correct you but when you use paypal as the middle man, and do a chargeback, paypal is going to take the hit, and they can handle going after their customer. This has happened before, i know how it works, i have gone through it again and again and the consumer always wins.
The original post:Either way for those that paid them money that is owed back, you can do a chargeback.There is no mention of Paypal in that assertion.

:uzi::flamethr: :sickface: Rapidi, I noticed you did not mention the refund everyone is concerned about in your last post.

I would encourage everyone to initiate chargebacks, contact any third party payment processors, and contact a lawyer. In my opinion, this company ( eshorehosting.com ) is not to be trusted- Why do you think they would tell all their clients they needed 14-30 days for a refund? Need time to go bankrupt perhaps, so they don't owe anyone anything.

Hi,
Excuse me but eshorehosting.com is a different company so do not involve it.

As for the refunds WE WILL ISSUE YOU THOSE. Again if you have some issues contact the legal email sent to you in the notice.

Thanks

But you may have a great deal of difficulty keeping the two companies separate, and, based on the knowledge I do have, I would encourage anyone owed that, if they do not get their refunds, to go after eshore as well. Of course, if the refunds are promptly made then there should be no issue.

ok.. so if i used paypal with my debit card... then i file against paypal? is this correct ? will i lose my paypal account if i file against them? i want my money back but i am just not sure the correct course of action.

any help is appreciated.

> hehehe no Samuel is an employee of rapidi. I am the CEO. My >name is Peter Cole.
>Talking to myself -huh
>Thanks
>__________________
>Samuel Barr
>www.eshorehosting.com
>ICQ: 138189401
>AIM & YIM: eshoredirect

Really, Rapidi, that's interesting considering your original advertisement (excerpt above) on webhosting talk suggests otherwise. Others do not have to take my word for it, just visit the original post here:
http://www.webhostingtalk.com/showthread.php?threadid=44650&perpage=15&highlight=rapidi&pagenumber=2

Not to mention the fact that when I original signed up, your about us page in no uncertain words suggested that rapidi was a sub-company of eshorehosting.com.
And regarding "refunds", I have sent an email to you "legal" address days ago, and have yet to have any reply. Perhaps you can explain this.

Now a company that says it is getsupportnow is taking over all of rapidisupports customers...this is all to fishy.

i agree....

i have submitted my letter to the legal department 2 times now in the last 48 hours & still no reply.

... real fishy!

Originally posted by goodness0001
Now a company that says it is getsupportnow is taking over all of rapidisupports customers...this is all to fishy.

Especially when you consider that getsupportnow.com was registered yesterday! :eek:

Registrant: GetSupportNow Inc.
GetSupportNow
Rt. 2 Box 712
Lakeland, Georgia 31635 United States

Registrar: Go Daddy Software (http://registrar.godaddy.com)
Domain Name: GETSUPPORTNOW.COM
Created on: 13-May-02
Expires on: 13-May-03
Last Updated on: 13-May-02

these people just charged me again! i cancelled several weeks ago and have been trying to get a refund ever since... now they made another withdraw ... can you believe this..... here is my response to their 1 and only working email address:

-----------
Hello,

I was just charged AGAIN by your company in the amount of: $346.19. This is absurd because i cancelled my account with you a long time ago and demaded a refund. I am still owed 969.00 through paypal and now another 346.19 via your merchant account.

This is the biggest fraud i have ever seen in my life. I DEMAND my money be returned to me IMMEDIATELY, as this charge was 100% unauthorized. I want a response on this matter ASAP.

Sincerely,
Nathan Murray
Stormwire Internet Services, LLC
------------

Any thought on a course of action to get these jokers? They have taken over 1700.00 from me now!

oh man, I can't believe that. We will be watching our statements as well.
Do you think it could have been done by the new company? I noticed the last email they sent to everyone stated "Let me know right away if you do not want our services." Our something like that.
Just when you thought it couldn't get any worse.:angry:

it was not the new company... i allready contacted those people and said i wanted NOTHING to do with them.

this while thing is a total SHAM. anybody out there who wants real support has 2 options only:

1) inhouse
2) bobcares

anoyone else is a joke and will result in wasted time & money!

I would try to link eshorehosting and getsupportnow and rapidi together and contact your local police department and file fraud charges against them


But that is just me

They will be fined alot as far as i know

and eshorehosting was a reseller up to about a month ago untill he got a dedicated (just FYI)


Thanks

Originally posted by nate
... anybody out there who wants real support has 2 options only:

1) inhouse
2) bobcares

anoyone else is a joke and will result in wasted time & money!

I wouldn't be so quick to state that. There are other alternatives.

Originally posted by MSW


I wouldn't be so quick to state that. There are other alternatives.

Thanks for that interesting tidbit of information... i am interested in hearing the myraid of choices that i forgot to list. do tell. Also, i am not sure what makes you think my observation was made quickly... a few years of industry experience certainly allows me to develop a personal opinion.. right ?

In due time. I too have been around quite awhile. I have seen them come and go.

I will be opening a new post on this shortly. I will let you know!

nate,
Any response from rapidi? What are you planning to do?

I would suggest you cancel your account with your credit card company, and have them re-issue a new account #/card. That way you can focuse on solving the charges at hand, and not have to worry about it getting worse. It is obvously a hassle, but at least it puts the control back into your hands.

Hi,
We are not sure if nate has been charged again by us and we're a little bewildered as yto how he was charged as we do not automatically bill nor do we store credit card numbers.

We have requested that he fax us his statment and if we find that he has been charged aunothorised we will refund it and contact merchant partner.

Thanks

p.s AS FOR THE REST OF YOU, EACH OF YOU HAVE BEEN TOLD YOU SHALL BE REFUNDED AND YOU WILL BE REFUNDED.

Do you get payed interest when they refund your money?

- removed....

You guys should all check out www.HostWorks.ca . They are awesome and we've had great results....

maybe i missed something, but they do not have much going on in their site. i suppose calling their 800 number is the best option?

I just called them to ask what happened to their site (it used to be more than 2 pages.) I spoke to one of the guys and he said they are reworking the site - the new site should be up by this evening.

thanks for the info! i appreciate it greatly... i will be checking back this evening :)

My refund, due yesterday according to our 14 day agreement, has not yet been recieved (big suprise). Has anyone else recieved the promised refund?

i recieved a refund for the amount used on our c.c., but i have yet to recieve the large refund from Paypal yet. This is not surprising at all ! Please keep us posted!

Do a chargeback against paypal, they were the acting merchant on the behalf of rapidi...You paid for something, didnt receive it, you have the right to do so.

i think this will cause an issue with using my paypal account in the future if i do a chargeback against them. would they possibly delete my account with them for such activity? i want to keep my paypal account in good standing.

You can complain directly to Paypal, and Paypal will investigate it.
To file a Buyer Complaint Form, go to the Security Center link in the footer of any PayPal page.

Why do you people keep trying to put us together? We have nothing to do with rapidisupport, other than we were suppose to take over a few of their clients, which they did not even finish going through with. We have not even had any form of contact sense the launch of GetSupportNow.com. I am willing to go to court, and prove us innocent if that is what it takes, but it would be a waste of time, and money for everybody, please let me know how I can prove to you that I am in no way affiliated with them once and fore all.


Best Regards,
William

Uh... which post are you referring to? This thread is about rapidi, and people's difficulties in getting promised refunds from them.

Originally posted by afhosting
You can complain directly to Paypal, and Paypal will investigate it.
To file a Buyer Complaint Form, go to the Security Center link in the footer of any PayPal page.

Just so you know Paypal only investigates complaints against "tangible" product sales. Transactions not linked to an item which you can hold and touch in real life they pretty much close, throw away, and forget that it ever happened. In addition if you do place a chargeback against PayPal they are likely to deduct that amount from your PayPal balance if they cant recover it from the seller or even lock your account.

ServerSonic: that is not what i wanted to hear, but thanks!

everyone else: so are we all pretty much in agreement that at this point we are all screwed out of our money with no available recourse via paypal?

THIS IS TOTAL BS!

Paypal also opens themselves up to this sort of user and ultimately has to be responsible. If you are concerned about paypal, open a new account with a different bank account and different email address.

You should also consider going after eshorehosting.com as they were supposed to be working from the same company...

food for thought.

they told me last week they were waiting on a new c.c. to give the refund back. i have sent them 10 emails and i get no response? anoyone else getting this BS ?