I have signed up with varhosting.net one year ago. I had upload less than 50MB files and the monthly bandwidth had been less than 100MB until Feb. 2006.

My account was suspended for excessive bandwidth usage (24GB over 20GB limit) and disk usage (2GB over 2GB). There must be something wrong, since I haven't done anything to my account recently.

I talked with their support online, but the rep only knew to tell me what I couldn't find on cpanel. After I submited the support ticket the 2nd time, someone responded, and told me my disk usage was about 1gb, instead of 2gb. During the waiting, I havne't done anything, so 1gb file was gone mysteriously.

I asked them to check what was going on, and also left a message at their support forum. Again, about 48 hours passed by and no replies.

So, anyone know, if I hanve't done anything to my account, what happened?

I will definitely move to other host. Any recommendations?

Thanks.

ebird

Hello,

Test to look for in the WHT http://webhostingtalk.com/request.php

Luck,

Were you running any outdated scripts that may have been hacked? If a hacker did have access to your account he would most likely run a mass email script which would use a lot of bandwidth and the log file would take up a lot of storage space.

Since your account was suspended for over usage and not a bad script who knows what went wrong?

I can't help you with your problem. But, I can comment on the support forums. I had them at the top of my list at one time. but, now is a different story.
http://www.varhosting.net/forums/index.php?topic=875.0

I asked them to check what was going on, and also left a message at their support forum. Again, about 48 hours passed by and no replies.I think that's the most worrying part of all.

this also happened to me once..i was so surprised that my bandwidth went to the roof but i never had a chance to send a support ticket because managed to find out in the logs which script causes such abnormality. but i really find it so odd that VH forum seems so quiet except those who have complaints.though this last few weeks i havnt check their online support.and i hope i will not find a need for it in the near future. but then again i really find VH so quiet here and in their forum.

Very unethical. More then likely it was an automated suspension through the Control Panel. Someone should have been there to resolve the problem for you, or an email should have been sent to you. Good luck in the future.

I doubt that they "made" the control panel "lie", although sometimes cPanel messes up, especially on disk space usage. However, if they have not responded to you after 48 hours, it might be time to consider another company.

Support is terrible and is virtually non existant, they don't monitor their OWN forums and haven't done properly now for months!, and support just fob you off with a generic "We are aware of the problem" - (whatever that problem happens to be at the time - and they have a LOT of them!)

It's strange the way you told it chris1973.

Look what happened ot me today:

I guess that because of my NOT updated version of mambo on www.observator.ro the account got hacked or something. So it was MY FAULT.

Without a specific reason i just wanted to visit www.observator.ro at like..... 1 hour after last check on it. I care a lot about that site so i check it like... 10 times a day at least. I noticed that the account is suspended. I got scared. I went to WHM, tried to unsuspend and i got the error that root suspended and i can not unsuspended. I then thought i should have got an email or something. I checked my mail. It was there:

DIRECT message from ROJ, owner:

Hi Aurelian:

I have bad news. :-( I had to suspend an account "obscta" due to some
malicious scripts that were running via this user. I'm not sure how
they got there but I believe it is because of some vulnerable/unpatched
scripts.
.........
.........
Regards,
Roj.
Oki. First of all. The account is on my brother's name which is Adrian, because i can not use CC on internet. Imagine that he remembered my name. I appreciate that a lot. Second of all. i got mail directly from ROJ <--- he did care!


Knowing that observator.ro has to stay online i replied fast and asked him/them to put it back online and try to stop the scripts for as i was not aware of those and i didn't know how ot handle this problem either. only 2 minutes away i had my site up. I dunno about the mailicious scripts if they were still running. Didn't know how to check. I then got an email back saying that is unsuspended and that i should upgrade the versions on my account.

"
Can you also verify that Mambo is of the latest
version? If not, please upgrade it because older versions of Mambo are
known to have vulnerabilities that are relatively easy to exploit.

Thanks!

Regards,

Roj Niyogi
"

Check this message above. THey kindly asked me. They thanked me. Do you consider this bad? I dont.

They guided me through this problem till the end with very very fast answers. I fixed like all in at most half an hour.

I then posted my last email/post on their support page excusing myself for the inconviniences.

"
No problem! Take care for now!

Regards,

Roj Niyogi

"

Now do you think they'd treat me different than any other customer? I'm just a client with a Budget Reseller account moved for free on their UK servers. I'm not more important to them than others. I really can not believe you waited more then 48 hours. I never waited more then 12 hours and that's only when i CLEARLY STATED that i'm in no hurry and that they should help others first.

I don't have anything related to VarHosting, only my budget account. I have no reason to write all this. It's plain truth. If any of you finds this suspicious i can also post screen captures of the tickets here, but only if VH will allow me as it's their property. But i'm sure they wont mind.

I NEVER got an answer like "We are aware of the problem", but one simillar like "We are aware of the problem, it's a cpanel bug". And indeed it was. I checked that myself.

Now if you were unlucky... don't just exagerate. People might suffer out of what you are saying. I believe in fair play. Do you?


I am with Varhosting (14monhts), I am also with ResellerZoom(2 months), I am also with MyKindOfHost(2months). I'm satisfied with all. A little bit upset on MKOH server... gets down more times then the 2 others. I stated the companys i'm with so you will understand that i dont have any reason to be on VarHosting's side. But i do not consider right some of the things some of you told them here.

THX.

I have signed up with varhosting.net one year ago. I had upload less than 50MB files and the monthly bandwidth had been less than 100MB until Feb. 2006.

My account was suspended for excessive bandwidth usage (24GB over 20GB limit) and disk usage (2GB over 2GB). There must be something wrong, since I haven't done anything to my account recently.

I talked with their support online, but the rep only knew to tell me what I couldn't find on cpanel. After I submited the support ticket the 2nd time, someone responded, and told me my disk usage was about 1gb, instead of 2gb. During the waiting, I havne't done anything, so 1gb file was gone mysteriously.

I asked them to check what was going on, and also left a message at their support forum. Again, about 48 hours passed by and no replies.

So, anyone know, if I hanve't done anything to my account, what happened?

I will definitely move to other host. Any recommendations?

Thanks.

ebird
Sorry to hear about your account getting suspended. Were you hosting any outdated scripts which might have led to your account being hacked? What contact methods did you use to get in touch with them other than forums?

I have signed up with varhosting.net one year ago. I had upload less than 50MB files and the monthly bandwidth had been less than 100MB until Feb. 2006.

My account was suspended for excessive bandwidth usage (24GB over 20GB limit) and disk usage (2GB over 2GB). There must be something wrong, since I haven't done anything to my account recently.

I talked with their support online, but the rep only knew to tell me what I couldn't find on cpanel. After I submited the support ticket the 2nd time, someone responded, and told me my disk usage was about 1gb, instead of 2gb. During the waiting, I havne't done anything, so 1gb file was gone mysteriously.

I asked them to check what was going on, and also left a message at their support forum. Again, about 48 hours passed by and no replies.

So, anyone know, if I hanve't done anything to my account, what happened?

I will definitely move to other host. Any recommendations?

Thanks.

ebird

Check out some of the top reviewed web hosts over at HostSearch.com. You'll certainly be able to find a quality web host that way.

I was also checking Varhosting just recently because I am thinking of switching to a new host. I'm with ResellerZoom right now and I wanted to switch because of the sudden domain limitation that they've imposed and even existing clients are affected. (Changing the customer's plan from what he originally signedup for is just plain wrong.) ResellerZoom's light where the brigthest until they did that.

Now looking around, Varhosting is kindoff close to what RZ had to offer (end user support / overselling / unlimited domains) so I checked them out. And now here's my chat inquiry with them:


Please wait while we connect you with someone. Thanks!
You''re connected to representative - Manny
Manny: Hi! How may I help you?
chancelor: Hello
chancelor: Do you offer Overselling?
Manny: Yes - we offer overselling.
chancelor: I see but why does it says in homepage - No overselling on the servers so your and your customers' sites stay consistently fast.
chancelor: Hello?
Manny: Yes - please!
chancelor: huh?
chancelor: Did you get my question/
chancelor: ?
Manny: Yes - I have already answered.
Manny: Yes - we offer overselling.
chancelor: I've said
chancelor: chancelor: I see but why does it says in homepage - No overselling on the servers so your and your customers' sites stay consistently fast.
chancelor: What does that mean
chancelor: Hello? Can you explain that please? Is that a typo or it means something else?
Manny: I am sorry.
Manny: We don't allow that.
Manny: We have stopped that.
chancelor: overselling?
chancelor: you've just said you allow it
chancelor: what's the truth
Manny: I am sorry. We used to provide but currently we are not providing it.
chancelor: Hmm.. wierd


My goodnesss. Host like these changing their original plans shouldn't be doing business! Reseller's beware, make sure you know what you're buying.

Seems like it could've been a CPanel bandwidth glitch or some sort of script vulnerability. I'd say investigate both ends to see if you come up with any conclusions.

No overselling on the servers so your and your customers' sites stay consistently fast.

means they do not oversell their servers. Like they dont oversell reseller accounts.

The overselling IS allowed for resellers. They state that they do not oversell, but they allow their clients resellers to do that.


I consider overselling a good thing. I mean the reseller account should be allowed to oversell. The comapny host should NOT oversell their servers.

If overselling wouldnt be activated for resellers you would have to think small plans for clients, else you wont make a business from reselling hosting.


mbr, you both manny and you missunderstood eachother :)

No overselling on the servers so your and your customers' sites stay consistently fast.

means they do not oversell their servers. Like they dont oversell reseller accounts.

The overselling IS allowed for resellers. They state that they do not oversell, but they allow their clients resellers to do that.


I consider overselling a good thing. I mean the reseller account should be allowed to oversell. The comapny host should NOT oversell their servers.

If overselling wouldnt be activated for resellers you would have to think small plans for clients, else you wont make a business from reselling hosting.


mbr, you both manny and you missunderstood eachother :)

If the resellers are allowed to oversell, the end result is that the server as a whole is oversold. That is unless the host undersells by the same amount that the resellers oversell, which, by all means, is virtually impossible to predict.

Argument to make part of my logic more easily understood:

Say that the host sells a single huge reseller account, alone on the server. The host does not oversell. The reseller however is allowed to oversell and he does so. The end result is that the end users are promised more than what the server physically has to offer. As such, the environment/server is oversold. The same goes for cases when there are 2,3,4... resellers on the server.

As such, for most practical situations, the host can't say that there's "no overselling on the servers", if the resellers are allowed to oversell.

Overselling & unlimited domain setup option affects the server perfromance badly.May be this is one of the reason that why Reseller Zoom does not offer no more unlimited domain option and huge badwidth.

Oki Dan, but... If Overselling function is not actived you, as a reseller, can not actually make a business for yourself. So you have to buy dedicated or VPS at least. Personally i don';t have money for dedicated. If i pay 10 dollars a month for 2 gb with 30 gb, without overselling i have to sell like 20 accounts with 100mb and ..... 1500 mb traffic. I would agree. Let's say i get 1 dollar each, so i have 100% profit. But how can i compete with dedicated? I can not. WHO would pay 1 dollar a month for 100mb and 1500mb traffic when they can find that for free even?

You can Aurelian :)

Sell to your neighbourhood and friends

Oki Dan, but... If Overselling function is not actived you, as a reseller, can not actually make a business for yourself. So you have to buy dedicated or VPS at least.I'm not saying "overselling enabled" is necessarily a bad thing. All I'm saying is that one cannot claim a server is not oversold if the resellers on it are allowed to oversell. :)

I'm not saying "overselling enabled" is necessarily a bad thing. All I'm saying is that one cannot claim a server is not oversold if the resellers on it are allowed to oversell. :)
Actually, there's quite a difference.

Lets say you have a 200GB Hard Drive (140 usable home directory), with 2000GB of bandwidth.

You're paying $169/M for said server.

You make just 1 plan:

5GB File Space
100GB Bandwidth
You sell that for $19.95/M

You can have that server paid for with just 9 accounts.

Which would mean you'd still have:

95GB Harddrive space left usable.
1100GB of bandwidth left usable.

Even though overselling is enabled on the reseller accounts, no matter what, they are ONLY allowed to use the resources they were assigned. So, if THEY oversell, it will not mean the actual server is using unallocated resources to accomadate.

So yeah, even though the resellers are overselling, THEY themselves are only using resources they have available to them.

And now I shall stop babbling, as I'm making close to NO sense. :roll2:

Which would mean you'd still have:

95GB Harddrive space left usable.
1100GB of bandwidth left usable.Then you have resellers overselling 3 fold (just a number, maybe high, but in a way compensating for the expectation of costs being just $169 per server). The data transfer allocated to end users: 2700GB.

So the server has 2000GB, and 2700GB are allocated to it. Hence, the server is oversold. Not necessarily overloaded, but oversold.

Then you have resellers overselling 3 fold (just a number, maybe high, but in a way compensating for the expectation of costs being just $169 per server). The data transfer allocated to end users: 2700GB.

So the server has 2000GB, and 2700GB are allocated to it. Hence, the server is oversold. Not necessarily overloaded, but oversold.
That would be a hypothetical situation. A VERY hypothetical situation.

hihi.... so i believe that overselling is not a best solution, but it is an acceptable solution, depending on how the owner of the dedicated/vps's is administrating it. So all starts from the top. Owners don't oversell, they can choose higher prices to give value and they will have like... top clients. Does that even exists?P:))

That would be a hypothetical situation. A VERY hypothetical situation.

That's what overselling is. :)

That's what overselling is. :)
There are two different types of overselling at hand here.

1. Client (Reseller) Overselling

and

2. Owner (Root Host) Overselling

;)

There are two different types of overselling at hand here.

1. Client (Reseller) Overselling

and

2. Owner (Root Host) Overselling

;)

The reseller is a virtual being and its ability to oversell the "root host" must be configured by the "owner" to allow "client" to oversell. Therefore, the actual overseller is only "root host," if I'm not mistaken.

That would leave a single type of overselling, and not two.

;)

Seems like it could've been a CPanel bandwidth glitch or some sort of script vulnerability. I'd say investigate both ends to see if you come up with any conclusions.

I have had the same problem with likewise glitches. As he said, do some investigating.