Hi all, my first post here...

I have a resseller account with AssetiveHost.com and my server, server2.assertiveweb.com, seems down for many hours. I have opened a ticket and after 12 hours I'm waiting for a response...

Somebody knows what happens?

Thanx.

Are you sure it's server2.Assertiveweb.com because I just www.allwhois.com'd the domain and got this:

Domain servers in listed order:
DNS1.ASSERTIVEHOST.COM
DNS2.ASSERTIVEHOST.COM

Are your settings correct? Spelling error perhaps?

My settings work fine before. I have not done any change.

Most likely then there is downtime and they have been slow to respond then. Best of luck waiting it out :\

thx Fluxion...
Now i'm praying for my files and db's.
Luck luck luck... i hate hosting providers.

Hopefully it is just some downtime and it all gets resolved, please let us know what happens

After 24 hours down there is no such thing as "slow to respond".

BTW the server I know is down is "server3.assertiveweb.com"

GNAX is up no downtime.
Looks like our provider just collected his last $$$ and went on vacation. :-)

Mine were on
NS2.SUPERFAST4.COM
NS1.SUPERFAST4.COM
And have been down since 03/01/06, more or less.
On 03/02/06
they claimed to move me....only no No ABILITY TO CHANGE PASSWORDS IN WHM, No FTP, No PHP or Fantastico.

NO REPLY FROM THEM EITHER.
I had been with tomsyer which was VERY GOOD.
ASSERTIVEHOST just ignores support requests.

I paid for four reseller accounts a year in advance BTW.

yeah

never, ever, ever, EVER pay for hosting a year in advance.

thats my thought on it anyway ;)


i dont even accept yearly payments from my own clients just so that I can avoid hassles(sp?) later on if they decide to cancel their hosting with me. (which why would they? im the best! :P) Monthly manual payments through paypal only :)

Another lessons I learned:
1) Never ever ever host with a provider not advertising a PHONE NUMBER on their web site.

2) In the hosting industry it takes YEARS to built a respectable reputation and
just some HOURS to lose it all.

We are going 48 hours down. Still not even a single reply from AssertiveHost support. :crying:

Yeah, I've been waiting 48 hours as well. I noticed some strange things happening before the server went down. People weren't able to upload etc. It seems like they did something to the DNS and left. I'm on the verge of losing all of my customers at this point and don't know what to do. AssertiveHost was fine for almost a year and a half. I'm very surprised and disappointed.

One more thing, I called the number in the Whois for assertivehost and there was no answer. I did leave a message though.

I have heard this from very customers now who have all had the same issues. I hope you have backup's so if you move it can be done easily without too much pain. I hope everything works out.

Thanks,
Jay

I meant to say many customers. duhhh. Sorry. Long night.

Thanks,
Jay

I am having the same issues. It is down since Noon Friday as faras I can tell if not sooner. They really are sucking this time. it is time everyone moves on from them. 48 hours no respose ot affirmation they areworking on the issue is just plain unprofessional and wrong ethically and also business wise. I am givingto monday noon and then pulling the plug and also telling all my card companies to stop payment and never accept a charge from them again.....that is morethan enough time...if it was a missing person the police would have already been called.

Looks up now, lots of complaints circlating about them now though, perhaps it is time to move if you are a customer affected by this

They are not up.
Their website (assertivehost.com) is NOT hosted on the same servers they are putting clients on.:angry:

:smash: My account is on "server3.assertiveweb.com" hosted at GNAX datacenter.
Are we all on the same server or are there several servers down?

Several servers down could mean GNAX pulled the plug on them.:uzi:

It does start to "sound" like a non tech issue... NO announcements..no support tickets answered...

wonder if there is any way to get any info from GNAX...even if its just to verfy the worst!

@Knownhost - J...like what i see...thanks for a speedy set up :)

I was told last night my new DNS was:

NS1.ASSERTIVEWEB.COM
NS2.ASSERTIVEWEB.COM

By another hosting company who apparently is either helping out or purchased them.

My .us all propagated in under 10 minutes.

In any event they refuse to give me my NEW WHM user and pass and old one will not work at all. This is of course from a .com address.

Further they gave me no other info like FTP IP, CPANEL MASTER, IP to set my custom DNS.

The tech support chat feature keeps disconnecting me and has caused me to generate FOUR ticket numbers in just over 72 hours.

I too had lost my FTP and dreamweaver ability(IP or domain based FTP)Long before they went down. It seems Dreamweaver over the years goes haywire BEFORE the server shows any other signs of being about to crash.

There are some better DNS type tools than DNSSTUFF but I lost my link favs. Who knows of the BEST ONES?

Only one site with HEAVY PHP SEARCHEABLE DATABASE is missing from my WHM panel.

Hay man...can you let us know who the other hosating company are?

my server is the same as conradus (i think) DNS was pointing to NS1.SAGO3.COM & NS2.SAGO3.COM..

man this is frustrating no end !!

Rest In Peace AssertiveHost... with our money in your pocket.

I'm restoring sites on my new provider and monday my customers will have most of their services working...

I guess it's true someone is taking assertivehost over.
The dns servers as posted are indeed working for my domains.

The new server ip is 70.87.56.10 and I was able to login and saw
all my accounts. ???

Another mystery...

Let do a backup fast!!

Hey conradus,
what DNS are u using?

NS1.ASSERTIVEWEB.COM
NS2.ASSERTIVEWEB.COM ???????

ohhh my db's....

Yes, those are the DNS Servers,

You should be able to login to your WHM using the URL http://70.87.56.10/whm
Looks like it's now within The Planet Data Center.

"You should be able to login to your WHM using the URL http://70.87.56.10/whm"

don't work for me :(
My account was in sago5 / server2.assertiveweb.com and it must be in another IP.

I´m gonna try changing the DNS.

The new DNS servers are working for me. Well, I'm starting my backup now and will be jumping ship soon. Hint : Looking for potential suitors now ....

I can't believe that they are so unprofessional this time around. Anyone here knows what has happened to them ?

Try this http://server2.assertiveweb.com:2082 :)
*might* not work, but you can try.
Or http://70.87.56.10:2082 <-- should work

If someone took them over this needs to be communicated so all customers know. Sometimes a buyout is good but without communication it is a disaster. Dinix for example.

-Jay

Hey guys,

I found the IP for server2 (or sago5). It's 72.232.32.242, but I can't seem to login to the control panel. My user/pass doesn't work. I've already bailed on these guys, but would like to pull a backup of my sites if I can. If anyone can get in, let me know.

Thanks.

If someone took them over this needs to be communicated so all customers know. Sometimes a buyout is good but without communication it is a disaster. Dinix for example.

-Jay

100% agreed. Dinix was a disaster, and so is WebHostPlus :D

Thanks, I am/was on Superfast4 and 70.87.56.10 works for both cPanel and WHM. They have handled this very badly.

ohiocommonsense, in WHM hostname is server4.polaristar.com, is this the company you were referring to?

If someone took them over this needs to be communicated so all customers know. Sometimes a buyout is good but without communication it is a disaster. Dinix for example.

-Jay


Couldn't agree with you more ....

If someone took them over this needs to be communicated so all customers know. Sometimes a buyout is good but without communication it is a disaster. Dinix for example.

-Jay
Exactly. It's just good practice to notify clients about a merge/buyout. :smash:

What is this story. I haven't heart smt like this. Did you also follow your wensite via SITEUPTIME.com ? this website is really usefull.

I used website pulse. The servers went down at 12:30 EST on friday...there were some strange DNS issues before that though such as people uploading files and no changes appearing on the websites. That was happening since the 8th at some point. I'm extremelly dissapointed with Assertivehost. They seemed to be fairly stable and the price was right. I can't risk something like this again. I already lost customers because of it and felt useless when I was trying to explain what was going on to them. Overall, a very bad experience.

Looks like this server is a new server where a backup has been uploaded to.
The current content looks like a couple of days/weeks old.
I am even missing some accounts. :puke:

Good to know it is a new server but still..... strange..

-Jay

X-Files Episode 03/10/06 - The AssertiveHost Mystery
:peace:

We've been really lucky with providers. Nonetheless, I maintain server space at two data centers on a just-in-case basis. I have regular backups of client sites available, and manage the DNS at a registrar that won't be affected by an outage at our primary host.

Yeah, it's paranoid, and costs me some coin each month, but I think of it as disaster insurance. I'll spend some money each month to take these SOL scenarios off the table.

Hi,
sago5 / server2.assertiveweb.com is up again at the same ip 63.247.77.98
I'm using NS1.ASSERTIVEWEB.COM and NS2.ASSERTIVEWEB.COM, i dont know if ns1.sago5.com and ns2.sago5.com work too.

The WHT and CP work, slowly but work. Time to get our backups...

"The WHT and CP work"

I mean WHM hehe....

The server went back up and I got an e-mail apologizing for the inconvenience. Still no explanation though...

The server went back up and I got an e-mail apologizing for the inconvenience. Still no explanation though...
Better than nothing from some hosts.

dragonhost ?

Server not found
Firefox can't find the server at www.dragonhost.com.

The server went back up and I got an e-mail apologizing for the inconvenience. Still no explanation though...

Same thing here but at least they should have informed of any plans on their side. Saying that, this is still better than my first host which went bailed out on me in less than a week after signing up. (can't remember their name now ...)

Don't worry I am having a LOT of problems with my host too.

dragonhost ?

Server not found
Firefox can't find the server at www.dragonhost.com. (http://www.dragonhost.com.)

That's not the name of my hosting company....it's an alias for this board. Can I ask why you are trying to track me down? I find that a little disturbing. Hence why I don't post any personal info. on message boards.

I doubt it has to do with tracking you down. More likely trying to see if the site was actually online from his location as well.

So .... need to see some hands on who has migrated out from Assertivehost ? I'm 50-50 on the idea right now.

How much more push in the back do you need?
The server went down again this morning and is still down when I was writing
this reply.

Since this issue I immediately signed up with Site5 and uploaded all the backups I had. When the server came up I did a final backup and updated the sites.

On an email requesting credit I got no reply so that was it and I canceled my account.

The one thing that really pissed me off was the stupid reply I got from the
ticket I opened when the server went down:
--------------------------
Hello there! Your sites should be active at this time; our apologies for the
inconvenience, and thank you for your understanding...
Regards,
AssertiveHost.Com - Assert Your Ideas Into Reality!
--------------------------

:puke:

If you are moving, make sure you research how long they've been in business, and try to find cold hard proof. Young hosting companies build a decent client base and then sell it off for a decent price to some other place who doubles their load with each buyout.

I don't think you will find a better statement than the last poster! Researching here at WHT is a great way to find out about the good and bad hosts in the industry. Using the Hostquote feature here is good for finding prices too.

:)

I don't understand this company anymore, I have had a ticket open for five days by now, regarding their downtime and changes they've made during this. Probably they hope I would leave and won't answer because of this :)

I've decided on the switch. After so many good years, I was hoping that it's only a temporary setback. Like everyone says here, it's hard to find a good host.

It is better said like this "it is tough to find a company who cares". Best of luck.

Thanks,
Jay

I jumped ship too.....just cant run a business like this...even if it is a hobby !!

Like conradus (and many others i assume) i got that stupid email as the answer to all my support tickets !!

I have joined up with the guys at KnownHost and have to say (even though its only a short while) they have gone above and beyond the support i was used to ... Cant believe how quick i get ANY questions answered...even ones they wouldnt necesarry be obliged to answer....

So yes petemitchell...do ure research and "get the hell outa dodge" :)

Have you gotten all your sites back online? Some of mine are still giving problems and tickets remain open.

Hi...

now assertivehost.com is down and i don't have access to whm/cp... but the server still running.

this is the assertivehost end?

Is the license expired or something? Yes, not a good sign..

-Jay

Hi...

now assertivehost.com is down and i don't have access to whm/cp... but the server still running.

this is the assertivehost end?

My WHM is available only my accounts are NOT available in WHM.

The sites are still running on the server, however I CANNOT access any of them to back them up or change passwords,etc.

It has now been over 24 hours again!

I got an email reply from accuburtst.com after 12 hours or so and very shortly after my telephone call to their answering machine! However the only reponse to my problem has been one reply and NO SERVICE from ASSERTIVEHOST.COM.

ASSERTIVEHOST.COM is horrible.

My DNS:

NS1.ASSERTIVEWEB.COM
NS2.ASSERTIVEWEB.COM

Hi...

now assertivehost.com is down and i don't have access to whm/cp... but the server still running.

this is the assertivehost end?

My WHM is available only my accounts are NOT available in WHM.

The sites are still running on the server, however I CANNOT access any of them to back them up or change passwords,etc.

It has now been over 24 hours again!

I got an email reply from accuburtst.com after 12 hours or so and very shortly after my telephone call to their answering machine! However the only reponse to my problem has been one reply and NO SERVICE from ASSERTIVEHOST.COM.

ASSERTIVEHOST.COM is horrible.

My DNS:

NS1.ASSERTIVEWEB.COM
NS2.ASSERTIVEWEB.COM

Have you gotten all your sites back online? Some of mine are still giving problems and tickets remain open.


Tickets seem to remsain open for a very long time at assertivehost.com bad service.

I believe they are now going by accuburst.com

Try google search of assertivehost.com and look at their FALSE reviews!

So .... need to see some hands on who has migrated out from Assertivehost ? I'm 50-50 on the idea right now.

ASSERTIVEHOST.COM has so little concern for it's customer's that soon google will reveal the lousy indifferent service they provide as result number one with their name. ACCUBURST.COM is the one who finally responded to my trouble ticket today after 12 hours of waiting.

ACCUBURST.COM, after over ten days of being out of service, and numerous trouble tickets and LIVE CHATS, finally got the thing up for UNDER two weeks.

I was down with no service for over ten days last time.

I am unfortunately an annual subscriber.

I believe the accuburst.com company is to conceal the lousy service from assertivehost.com.

A search for assertivehost.com already reveals the problem with bad service at assertivehost.com on the first google search page. nfortunately those "host reviewers" all give FALSE glowing reports despite constant problems and bad service with assertivehost.com.

The more BAD assertivehost.com posts the higher they hit in GOOGLE.

Anyone else try searching elsewhee for bad assertivehost.com as assertivehost.com as the search term alone?

Hello there!

Per our recent message, we only recently (as of the past few days) became involved with your prior host; we'll be working to get things back on target!

Dear Accuburst, would you please tell us briefly what's going on as there's been no e-mail announcement from AH or you about the change? I think Polaristar, owner of Accuburst.com owned Assertivehost.com in late February / early March already.

Hi Everyone,
Pls can you help me in getting contact with somebody from assertivehost.
I have been hitting my head against the wall for now since 17 March. All emails & support tickets are being ignored.

All help will be greatly appreciated.

C Dhanjal
betteruse.org
Geneva, Switzerland

I have been in contact with accuBURST.com who has now taken over for assertivehost.com. They claim they are trying to get everything in order.
I have the majority of my sites online. Some are toatally missing. FTP access times out. WHM access times out. Cpanel access times out..
Replies from them are best from here.
Live chat over there says a whole bunch of vague nothing.
Support emails are still giving no results.

I have been using assertivehost.com for a while now i kind of got use to the repeated black outs where the site is non responsive now i have had to move all my accounts from this host. No one replys to emails requesting support, sites have been offline for days some for weeks, the WHM cpanel for reselllers quit working a month ago support is non responsive and no one returns emails or phone calls to repeatedly fix their servers. Costing me many customers and lots of money. From my own experience i can tell you i would suggest you avoid this host at all cost. They will ruin your bussiness and name.

As of today my sites have been offline or non responsive in some manner or another for over one month with not one follow email from anyone to fixing it or refunding my money their terms clearly state they will refund for down time but never honor their own terms once. Clearly what theyre doing is either ethically misrepresenting or willful fruad, if not outright illegal.

HOST AT YOUR OWN RISK HERE PEOPLE.

Here is how i got my money back from assertivehost.com when they tried to side track my refund which i requested thru paypal by stating it was a service and there for they would not refund me. I pushed it a bit further and filed a formal complaint with the fed's thru the website https://complaint.ic3.gov/Default.aspx for internet crime complaint center as well as the better business bureau while the amounts may be small in the big scheme of things it is a big problem to sell a service you can not support or will not support and then denie the refund of money related to the service you can not or will not support i had my refund within a few hours of filing an e-complaint with the fed's. Its just sad i had to lower myself to get my money back when all i really needed was them to fix my server in the first place but after many lost accounts and not being able ot work on sites add new ones or anything after several weeks it gets tiring. It worked for me they finally refunded my money and after a month of ignoring my support tickets i got my money back.

is that a good site to go to?

That is odd how it took this much to get a refund. It is quite amazing.

Thanks,
Jay

After reading the recent posts, I felt so relieved that I made the swicth.

For what its worth assertivehost does claim this is not really their problem but one where they sold their portion of the business and the new owner Accuburst.com who purchased their business but in some manner or another still hasnt completed all the transfers for thier servers and customers at least that is what i understood. and yes the site is the real thing.

I have about 6 non working websites thanks to this issue .. only lame "There is no website configured at this address." message ...
Btw, I was charged by Polaristar LLC, so I'll talk to them I guess... It's enough!

For those of you who have decided to stick around with assertiveHost, I'd highly recommend taking what you have left and leaving.

It's quite obvious that the new owner's made absolutely no attempt to even communicate with you during the issue: RUN

There's simply nothing else you can do except recoup your losses with another provider. Things aren't going to get better (that seems to be pretty obvious) and as the majority of you are resellers you have your own client's to keep in mind.

David is absolutely right. I have tried to contact AccuBurst by e-mail and on their forum, no reply. I wanted to do something on my website, but it's very slow, see below. As last attempt I sent PM to AccuBURST here, but guess did I receive any reply.
Server Load 21.87 (4 cpus)

thx Fluxion...
Now i'm praying for my files and db's.
Luck luck luck... i hate hosting providers.

PLEASE! Don't even. Bro, how can you say you hate hosting providers, when customers want everything for nothing! I can't take no more complaints.
Don't hate the providers, just PAY for quality service, and stop using places like ButtLickHost.com who offers 10GBof space and 50GB of BW for $5.99.

$10 should not get you 1GB of space or even 500MB's of space.

Unless you are dealing with a proven player, like FutureQuest, ATJEU, or a few others, then you are going to get what you pay for, and that is generally NOTHING!

JE

I have gotten some good bargains over the years.

MOST webhosts figure you will NEVER use up your disk space or bandwidth, because their tos/aup says no anime, d/l over x, etc so there is no way you could use your quotas.

I have an annual plan with ACCUBURST.COM and have decided to ride it out.

My FANTASTICO is now missing...been complaining all week to no avail. I keep getting JIM in the live chat...still no fantastico. And I did send in tickets.

I have hosted with some smaller companies, trying to manage serves before. I have (on their behalf) indeed "hired in" (for a few bucks) a "computer whiz" from Bangladesh or Romania to fix the server right up. They do not know where to hire good cheap reliable help and rip their hair out trying to fix things themselves.

We had a funny "run in" where a host SUSPENDED a reseller I sold because he wanted a "GD" module installed already. The support guy actually thought "GD" was for "G*D D*mned" module....the guy had not heard of the GD MODULE. I called in, we all laughed and the guy got root access and installed his own "GD" module.

You lied, there is no buttlickhost.com!

You lied, there is no buttlickhost.com!

Did you actually check if buttlickhost.com existed?

BTW...
The accuburst.com asserstivehost.com situation has been improving, at least for me.

Did you actually check if buttlickhost.com existed?

buttlickhost.com
Available


buttlickhost.net
Available



ohh i am supprised someone aint registered them.

buttlickhost.com
Available

buttlickhost.net
Available

ohh i am supprised someone aint registered them.

Oh, Chris...if there WERE "truth in advertising" there would NOT even be buttlickhost.anydomain available.

What about POS (for piece of sh*t) hosting? It sounds...so...trendy and enticing!

I have done a lot of business with many web hosting companies. Assertivehost.com is by far one of the worst hosting companies out there. Their server are never up and running. They are maybe up and running 55% of the time. Support is horrible; I haven’t had one response back when I asked a question. Their servers are very slow.

I do not recommend you do any business with Assertivehost.com in the future.