Well, I was just getting ready to launch my business as a reseller for VenturesOnline. I just finished reading a thread in the Web Hosting Forum and I am wondering if I should find another place to resell. What do you guys think? Andyc

Welllllll... regardless of what anyone says (and that's not to diminish Daniel's post, not in the least bit), I'd say to talk to current resellers and ask them, and ask on the forums, etc.

Chicken said it well, although guys I have to admit that thread is scary a bit.

MCHost 1 - Ventures Online ZERO!

Personally I wouldnt even consider it now.

I've always thought it was a good company if Daniel was a part of it (From experience), but now I doubt it will show itself to be anything but a mistake.

I have a dedicated there and I am in the process of moving it.

Samuel,

You have enough experience with VO but I am sure you never had any experience with mchost (from your comparison) :)

There are many good companies with the same model of VO reseller programs.


Mac

Actually he has like 6 MCHost accounts .. lol! ;-)

Originally posted by sarmadys
Samuel,

You have enough experience with VO but I am sure you never had any experience with mchost (from your comparison) :)

There are many good companies with the same model of VO reseller programs.


Mac

I've used MCHost's services since the end of August of 2001, and yes I have 6 reseller accounts with them.

Originally posted by Samuel


I've used MCHost's services since the end of August of 2001, and yes I have 6 reseller accounts with them.

6 reseller accounts? Isn't it about time you got yourself a dedicated server? :eek:

Originally posted by Avail


6 reseller accounts? Isn't it about time you got yourself a dedicated server? :eek:

What tells you I don't have several already =)

Originally posted by Samuel


What tells you I don't have several already =)

Touché! :D

This is absolutely disappointing. I have been preparing to launch my hosting business for 8 months now and have had decided on VO, as they seemed like a stable and mature company.

This puts a whole new perspective on things, and quite frankly I keep wondering whether there is at all a company out there worth reselling from. And please don't suggest McHost etc, the only company I'd ever even consider would have to atleast be physically present in the datacenter..

oh well .. damnit.

Why do they need to be physically in the data center? If there are good techs there it wont make any difference.

Originally posted by papillon
This is absolutely disappointing. I have been preparing to launch my hosting business for 8 months now and have had decided on VO, as they seemed like a stable and mature company.

This puts a whole new perspective on things, and quite frankly I keep wondering whether there is at all a company out there worth reselling from. And please don't suggest McHost etc, the only company I'd ever even consider would have to atleast be physically present in the datacenter..

oh well .. damnit.

Why don't you go with VO anyway? I saw in that thread that's a problem between owners.
I'm currently a happy VO customer, and I will personally recommend to everybody looking for a great service

Originally posted by Jedito


Why don't you go with VO anyway? I saw in that thread that's a problem between owners.
I'm currently a happy VO customer, and I will personally recommend to everybody looking for a great service

The company is in internal turmoil, they've sacked the 'head tech' who basically made the company what it is today (afaik) and that doesn't instil confidence in me at all, among other things.


Why do they need to be physically in the data center? If there are good techs there it wont make any difference

It makes quite a difference.

VO is not in turmoil in spite of what you have read, we are actually doing very well. Daniel has been gone for over 2 months and although Daniel contributed a great deal during the first year, we have other very qualified people doing the work that was previously done by him.

All hardware and physical server work is done at the Data Center. Daniels office is in another state and he has never physically touched or done any of the physical hardware or data center work.

If you would like some info on VO please visit.

http://www.venturesonline.com/forums/showthread.php?threadid=3678

One person did not make the whole company go and this is not a one man operation by any means and I'm not just talking about the owners...several of our technicians were instrumental in helping VO become what it is.

It makes quite a difference.

Care to tell me what that difference is?

Originally posted by SplashHost.com

Care to tell me what that difference is?

You can't throw the server out the window.

Paul, I was really hoping I could state my position and leave it at that, but since you've linked to this anyway I have to say your "announcement" is nothing short of laughable. You know as well as I do that most of the people on your list (namely, anyone who isn't an owner) hasn't been given the authority to go to the bathroom without permission. Fancy titles and shuffling of positions may sound good on paper, but without granting your employees the described, nor giving them the financial compensation (i.e. raises) to match these "promotions," they're just as powerless as they always have been.

Originally posted by Samuel


You can't throw the server out the window.

hehe

Originally posted by DanielP
Paul, I was really hoping I could state my position and leave it at that, but since you've linked to this anyway I have to say your "announcement" is nothing short of laughable. You know as well as I do that most of the people on your list (namely, anyone who isn't an owner) hasn't been given the authority to go to the bathroom without permission. Fancy titles and shuffling of positions may sound good on paper, but without granting your employees the described, nor giving them the financial compensation (i.e. raises) to match these "promotions," they're just as powerless as they always have been.

Who would you suggest for hosting now? (just curious.. don't need it, heh.)

That, I cannot suggest, I myself use rackspace for my other company, aside from that I really don't have an opinion on anyone else, sorry I can't help there.

Daniel You can say what you want to, I really dont care but its clear you were never the friend that I thought I had, you have turned on me like the rest of the people you have ever delt with.

Now I do have one question read this thread
http://webhostingtalk.com/showthread.php?threadid=26533&highlight=DanielP

Now that was november of last year you clearly say VO would be fine with out you, well you are right it is fine with out you, and if you want to tell all the people here at WHT its not then thats clearly up to you.

As for the pay to the techs if somebody is unhapppy with what they make then they know what office door to visit to take care of that issue as well. But Dont forget Daniel you set everybodys pay so you are only to blame for that.


This will be my last post on WHT as well so say what you like but actions speak louder than any words.

Daniel You can say what you want to, I really dont care but its clear you were never the friend that I thought I had, you have turned on me like the rest of the people you have ever delt with.

Your the one who screwed HIM over and took his managment position... (sorry if I got you mixed up with someone else, heh)

Originally posted by kdghsu


Your the one who screwed HIM over and took his managment position... (sorry if I got you mixed up with someone else, heh)


You have no idea the real story and I did not screw him over I do not have the power to do so.

Daniel did not get his way and left on his own free will, nobody forced him out of anything.


Now I am done with WHT I know I said that would be my last post but I wanted to clear up the fact I did not screw anybody over and that the friend I thought I had as of a week ago has turned on me for no reason what so ever.

Originally posted by Paul L.
. . . . .You have no idea the real story . . . . . . Well I would suppose only venturesonline knows the whole truth. But I don't think your posts do them any favors.Originally posted by Paul L.
. . . . . This will be my last post on WHT as well so say what you like but actions speak louder than any words.



Strange. :eek2: The:Now I am done with WHT I know I said that would be my last post but I wanted to clear up the fact I did not screw anybody over and that the friend I thought I had as of a week ago has turned on me for no reason what so ever.thing wasn't in the above post when I posted. :(

Sorry to say but Paul you have been inconsistent and a bit of a pain.

I've had direct dealing with ya =)

No offense, just my personal observations, and to answer to the topic of this thread, heck no I wouldnt host a thing with VO

So why are you posting here again if you said you were gone? Anyhow…

One question, Why is a sales manager with no technical experience who installed sprinkler systems for the most of his life managing a data center anyhow? Shouldn’t that be the CTO job, oh I’m sorry that’s right none of the people have the power they should anyhow.

Paul, you are sadly mistaken about that point, I left because both my position and intelligence was insulted. The CTO is not a helpdesk nanny nor a project development leader, which is all you tried to belittle the position of the CTO to. So you expect me to sit there and be a nanny over the helpdesk while people who know very little about making objective decisions regarding technical issues are put in charge of very important departments. Your right, I did not get what I wanted, however, the position I was given, which was the CTO, was belittled, insulted and undermined because other owners, yourself included, could not keep their hands out of managing aspects of the business which they were never originally intended to manage.

And yes Paul, you did screw me over as you agreed with the other owners stance, but that’s not even the real issue with you, the issue with you is the fact that you cause more problems for the techs than you realize, including pulling techs off working on one problem to fix another just because he's your friend, or that lovely ensim meeting in which you interrupted the techs every time they tried to ask a question that would return a bad answer you interrupted them, or how about the **** you give the programmer just because your too blind to see that so many small projects have been piled upon him he has been unable to work on the main project and yet you yell at him and blame him for not getting it done. Or how about when you constantly yell at techs for not following the company policy or rules when I was still active in the company. You seem to have forgotten that reprimanding the techs was not your responsibility nor did your position hold any power over them however you constantly harassed them with the “Its my decision I’m the owner” line. Which you constantly did and I'm pretty sure you still do. Your ignorant ways are only tolerated because the market is in such a position that most of these techs have no other option but to sit there and take it.

Samuel

I'm sorry but I don't think it is correct to destroy the reputation of a company without being aware of everything.

VO has done very well in last 2 months so it is obvious that they continue to provide a quality service.

Something else , in another post you prefered mchost to VO with such a comparison!

I have been with mchost but I am living as I had about 30 hours of downtime on a single server last month! have you seen such a thing with VO? We also had a 12 hours down time two months ago. After that they moved us to a new server but DNS zones are not correct so most of the sites do not come up with www prefix and customers complain that they do not receive emails.

I have lost 17 customers since last month due to problems with mchost servers. And you suggest people to go with mchost and do not go with VO?????????????? :confused:

mchost servers are on three different data centers. And they are in the process of moving their servers from burst to DV2.


Do you judge VO the same way?

If so I must tell that your judgments are not fair.


Mac

Samaddys I was quite clear that my view of VO is entirely based on previous contact, and confrontation with Paul.

This is what I have to go on and I don't think reiteration was neccesary.

MCHost is one vendor I use, and I do not compare the two. As a matter of fact there is no comparison.

I reiterated this as it is obvious you are concerned about VO and I would be.

I have dealt with Paul as well. Dan too. I find neither to be a pain. Neither is perfect, but then neither am I.

*shrug*

:D Bailey

Originally posted by SplashHost.com
Why do they need to be physically in the data center? If there are good techs there it wont make any difference.

Kinda OOT, but anyway ...

Actually Allan, there is a huge difference. When we choose our new datacenter, I insisted my partner that I want to choose a datacenter where I will have a direct physical access to my equipment/rack and not only that, I insisted that the datacenter can not be more than 60-90 minutes driving away (max 90-100 miles away). I got many offers for datacenter with distance ranging from 90-2000 miles and we picked the one closest to us (and got a tier1 datacenter too).

Why do we (especially I) insist on this? Becase we can solve problems rather efficiently/quickly. As good as a tech can be, there are things that can be done much faster yourself than begging/hoping the tech will do things as we need/require. You can't always hope to depend on remote hands when bad things start to happen, well ... probably not within the time frame you would like problems to be solved.

When things go bad for tens of hours, I would rather be present in the datacenter to know what really is going on than to know about it from a remote guy. Well, believe me or not ... the remote people can allways say "A" when the actual problem is "B" or probably even hide things from you (not telling you the true problem or probably they don't even know what the true problem is). I have sent a server to a datacenter "only" 3.5 hours driving away from me. Things did not go right since the begiining with FreeBSD on SMP configuration. Asking them to check this and that which they seem to follow. They suggeted things that might indeed go wrong. After about two weeks with the server still not online, I asked them to flash the BIOS which (serveral hours later) they said they did flash the bios. The server still have problems. At the end, after 4-6 weeks of this continuing problem, I asked them to send back the server ... Upon checking, the BIOS has never been flashed. I flashed the BIOS and all the problems are solved. This is just a 5 minute job, but since I was too dependant on the remote tech, it turned out to be a 4 weeks of problem. Of course, you can say that with a really good tech, the this should not be a problem for that long, but still ... you are not the only customer so the company that taking care of you will have priorities too and in my case, the priority went to the bigger customers that paid much more than I and hence my problems could not be solved in a timely manner.

Well, enough of my 2 cents :) And yes, believe it or not, having a physical presense to your own equipments is rather essential to any serious web hoting companies.

cheers,
:beer:

Originally posted by dektong


And yes, believe it or not, having a physical presense to your own equipments is rather essential to any serious web hoting companies.

cheers,
:beer:

Damm right, I'm now shopping for a datacenter to move into, but the only one in walking distance from my office in newark is Equinix ( 1 block make right walk 35 feet ) or IDT ( damm expensive if you ask me, and I have to walk 9 blocks ) plus about 6 other datacenters in Newark ( that's NJ ).

but to the point, Dektong is correct, there is that extra good feeling you get when all you know is that hop skip and jump and your at the datacenter, with the teck and your solving the problem. plus you are not going to get billed extra time from the tecks.

mike

Originally posted by DanielP
So why are you posting here again if you said you were gone? Anyhow…

One question, Why is a sales manager with no technical experience who installed sprinkler systems for the most of his life managing a data center anyhow?
:eek: :eek: :rolleyes:

Originally posted by SplashHost.com

Care to tell me what that difference is?
The difference IMO would be in your sales ad_copy where you can claim to have complete control over your servers and not have to rely on ringing/emailing/sending courior pigeons to the datacenter to ask the tech that's got his feet up watching the football, to plug in the power cord that the cleaner who was high on cleaning fluids, pulled out and plugged in her vacumn cleaner!! ;) :D :eek:

Warning: This message is off topic, but on topic.. er.. yeah.. um.. what?

Originally posted by dektong


Kinda OOT, but anyway ...

Actually Allan ... yada yada, blah blah blah...

And what about those of us that rent our equipment and do actually have people at the datacenter ( not our own staff ) that can trouble shoot these sorts of things?

I have to disagree with you dektong, I rent the hardware from the people in the noc so they are responsible for ensuing its working and there are slas in place to make sure its done in a reasonable time. If they cant get one server working then they would have to get me another one.

Originally posted by Haze
Warning: This message is off topic, but on topic.. er.. yeah.. um.. what?



And what about those of us that rent our equipment and do actually have people at the datacenter ( not our own staff ) that can trouble shoot these sorts of things?


This is not a joke, can they personally and without consequence "If they chose to" throw the server out the window?

Im seeing these rediculously high setup fees, 399 a month etc. That is a joke!

If I rent/lease a server and that server has a drive failure, then a controller failure, then a nic failure in under 2 months believe me, I will personally pay for someone to throw that POS right out the first unsecured, hermetically unsealed, card activated window.

That I think is the ultimate difference "You" can't touch it.

I would pay extra for that service, live video of the box hitting the ground etc.

Smash cam of sorts.

Originally posted by SplashHost.com
I have to disagree with you dektong, I rent the hardware from the people in the noc so they are responsible for ensuing its working and there are slas in place to make sure its done in a reasonable time. If they cant get one server working then they would have to get me another one.
There is no right or wrong here. It's just what works for you IMO. Your business model Allan is good and outsourcing your servers like you do works and works for probably 98% of the hosting market out there. There are good and bad points to both sides of the coin and this thread may not be the place to discuss this. :)

Originally posted by Haze
And what about those of us that rent our equipment and do actually have people at the datacenter ( not our own staff ) that can trouble shoot these sorts of things?

I don't think you read my post carefully ...

Sure you can hope them to fix things for you, but the time it takes them to fix it is beyond your expectation. The people on the data center also do have priorities ... If the network got DDOS attack and your server is down that time, believe it or not, they will try to fix the network problem first and take care of your problem later. What if they also have other customers that need their attention and compared to these other customers and unfortunately these other customers generate more money to your host more than you ever will be in 12 months ... Who got priorities now? Not to mention that those techs may not be the most brilliant people to solve the problem.

Don't get me wrong, I have been colocating servers this way for more than one year already and have recently decided to move some of my servers in a datacenter in which I can have more frequent physical presence.

I have to disagree with you dektong, I rent the hardware from the people in the noc so they are responsible for ensuing its working and there are slas in place to make sure its done in a reasonable time. If they cant get one server working then they would have to get me another one

I know your host and I think they are superb. But again, as I said above, they too will have priorities and unfortunately, you will not be always on the top of their priority list. Sure they will do things for you (for extra money, and much more extra money if they know it's emergency), but as I said, probably not within the shortest time frame. BTW, does your host have SLAs? I thought they do not even want to put network uptime guarantee on SLA ;) Besides, your host is not rackspace in which things will be different by a lot :)

cheers,
:beer:

dektong, you think you know my host, but the majority of my servers are with a different host than the one you are thinking of.

then I think I know your hosts :)

cheer,
:beer:

One question, Why is a sales manager with no technical experience who installed sprinkler systems for the most of his life managing a data center anyhow?

:blush: My previous employment includes being a nanny for two babies, and I used to clean pit toilets at a state park.

Guess I better get my resume ready, apparently the hosting biz is not for me. I didn't realize I needed so much more than my high school diploma.

ROFLMAO! :D :D :D

:D Bailey

Originally posted by baileysemt123


:blush: My previous employment includes being a nanny for two babies, and I used to clean pit toilets at a state park.

Guess I better get my resume ready, apparently the hosting biz is not for me. I didn't realize I needed so much more than my high school diploma.

ROFLMAO! :D :D :D

:D Bailey

Hey,

There is a difference here. Your talking about running a small lost, while VO has there own datacenter. It is a HUGE responsibility. You as a host must be managing, one server? two servers? ok, even 10servers, VO is managing an ENTIRE datacenter... Its expierence and the know how that counts in such positions. Its not a learn on the job kinda thing.

kunal

It's not a matter of where a person has been, what they have done in thier past or how many "paper certifications" they have. It is a matter of what they have up here. ;)

My question is, and excuse me if I have missed this elsewhere, who was the chief planner of the datacenter move?
Anyway, I am not moving until given a reason to do so.

While we're discussing qualifications, I was subtly trying to introduce mother's wise saying "consider the source" here... DanielP has his GED/H.S. diploma for education, and a couple/few years' hosting experience like the rest of us. Remove the person, and look at the bottom line: He's 19, so legally, just how much training and how many legally contractual experiences can one have at 19? I will be the first to step up and say the kid's got it pulled together and is very good at what he does, when he does it. I have very warm regards for Dan, I just don't know that making personal jabs is the most appropriate maneuver in this case, not only considering the source of the comments, but also in terms of the validity of what was actually said.

Now I must offer my apologies :blush: because my old e-mail database has corrupted and I am too friggin' cheap to pay for a $30 shareware program to uncorrupt one e-mail database ;) so my e-mail references are, as we speak, horked. However as I recall (and if I'm incorrect, someone please quote me the e-mails) the data center planning was a team effort. As I recall, Paul and Dan were an active part of it, as well as Pat and John (although I don't know everyone's specific duties/inputs). I remember Paul putting in long days (who else was there? I dunno.) at the data center. Dan was not physically at the new data center, neither during planning nor during implementation, hasn't been there yet today. I believe Dan worked remotely. I remember an e-mail stating Fred was hired as the data center was being set up, as well. Also working extensively in data center operations are William and the new CTO, Steve Merkel.

Qualifications on Fred and Will: "Fred Franzel is our VP of Network Operations and is responsible for designing and maintaining our Network Infrastructure. He has an AAS in Electronic Systems Technology from the Community College of the Air Force, a BS in Electronics Management from Southern Illinois University, and has completed 30hrs towards a MS in Technology Management at the University of Denver. Fred has worked on such projects as upgrading the nation's missile defense system with the United States Air Force, networking multiple nation wide facilities for Lockheed Martin, and designing enterprise wide local and wide area networks. Fred came to us from Verado Inc., a nationwide provider of outsourced managed service and data center solutions for businesses. Verado's state-of-the-art data centers hosted, monitored, and maintained mission-critical Web sites, e-commerce platforms, and business applications. As a network engineer at Verado, he played a key role in multiple projects. These projects included the design and deployment of a nationwide SONET network, multiple carrier class local area networks within data centers, and the deployment of managed service platforms throughout their nationwide data centers. Fred is Cisco Certified networking professional in network services such as load balancing, firewalling, SAN (Storage Attached Network), tape backup, and VPNs.

William Ferrell is our Lead Software Engineer and is responsible for the development of our internal systems infrastructure and integration. William has 6 years of technical experience in systems administration and software development, including two years as Senior Unix Administrator with Global Crossing."

New CTO Steve Merkel: "We have hired Steve Merkel as our new CTO who is responsible for day to day technical operations, hardware and software management and technical strategy and development. Steve has an extensive internet background having previously worked for AOL, CompuServe and NTT/Verio. Steve has a BS in computer science and a software development and systems administration background in Unix."

Where qualifications are the question, I have no personal concerns with where things rest. Company titles and founders aside, the people with their mitts in the porridge today have got the background and experience for what they're doing.

I also feel that everybody's gotta start somewhere, and with plenty of education, degrees & certifications, and quite varied experiences under my belt, I know (as an employer myself) that it is not "direct" experiece that makes a person a valuable asset; it is their skill set, style, strengths and ability to learn/develop within the role that makes them so valuable. So what if someone started out as a client and then moved on to become the owner of a larger related business? Not only are they fortunate, they also have followed a natural progression of things. What better situation than to have an owner who knows what it's like to be the end customer? When your business is customer-centric, this is actually ideal. In fact, this is exactly the premise I have built both of my own businesses on, and they thrive for this very point.

Furthermore what Paul's particular work experience tells me (as an employer, looking at a candidate) is that this is a person who knows how to put things together; he knows how to put in a hard day's work; and he probably has a strong work ethic. He has a good grasp of the relational and cause/effect of things, and has worked in an environment where the product of his work must meet both code and business standards. He has the ability to follow a stepwise system and make it of suitable quality to pass inspection. I would have to verify this information through references and past employers. However the nature of work, on its own, tells me a lot. I have no problem with (and in fact, desire) someone who demonstrates a competent skill set.

Not one of those things is a negative, and it is only through hiring this person that I will have the opportunity to see how things pan out and if my general impressions are accurate. Now since Dan didn't hire Paul, rather they had to work in a team environment, Dan is hardly the person I would ask for explanations as to why things wound up the way they did. I never met a disgruntled ex-employee (owner, associate, whatever) who had something nice to say or was fair in how they said it. I say this based on personal experience; I can be a real bitch. :blush:

The question behind this thread: should I continue to resell for VO? I believe should be answered the same way that we answer all inquiries about a host's value. How's the uptime? How's your server running? What's your network connectivity like? Has your service improved, or gotten worse, in the last two, four, six months? Do your clients like the service they're getting? How's the functionality? Is billing reliable?

VO's not going anywhere. The folks that I have talked to (be it very few, I realize, YMMV) have actually noted an improvement in service in the last couple of months, so far as network connectivity and quality of technical support.

It should be performance, not one person's emotional upsetness (be it justified) that determines the value of a business's service. The faces at a company change all the time. This is not unique to the hosting industry. Seasons change, people change, jobs change. My college careers department hammered into us that my generation, Gen X, should expect to have at least 12 different careers (careers, not jobs -- jobs will be well over 20) by age 65. Change is simply a fact of life.

This is not to say that Dan is not feeling very upset and unhappy. I understand this is a very difficult time, I've been in a similar situation myself and it is extremely painful. Dan's done a lot for me in the past couple of years and I admire him for his expertise. He'll always be able to run circles around me technically, and I am very excited to see his script-installation services :) because I will definitely be looking him up when I need some stuff put on my box. I need it done right, and I know he's the guy to do it.


:D Bailey

Originally posted by baileysemt123
While we're discussing qualifications, I was subtly trying to introduce mother's wise saying "consider the source" here... DanielP has his GED/H.S. diploma for education, and a couple/few years' hosting experience like the rest of us. Remove the person, and look at the bottom line: He's 19, so legally, just how much training and how many legally contractual experiences can one have at 19? I will be the first to step up and say the kid's got it pulled together and is very good at what he does, when he does it. I have very warm regards for Dan, I just don't know that making personal jabs is the most appropriate maneuver in this case, not only considering the source of the comments, but also in terms of the validity of what was actually said.

:D Bailey

Should have enough knowledge to have a lawyer look over his things.

Mike

Very well put baileysemt123.

May I also add that this seems very similar to Daniels and Jordans immature rant when they split with Ultra Speed USA.

Some times age does matter.

Bailey, that's the best perspective on this I've seen yet and I hope it will lower the noise level on this subject. I mean come on, folks, Ventures Online is not some fly-by-night reseller. They just moved into their own NOC, for crying out loud! VO ain't perfect, but I've been quite happy overall with my experience there. FWIW.

I work with VO myself and have had good experience - first as a reseller, and now I have some servers there. Steve has been really good on helping me with what I need and responding to emails.

JDT

Originally posted by Samuel
Sorry to say but Paul you have been inconsistent and a bit of a pain.

I've had direct dealing with ya =)

No offense, just my personal observations, and to answer to the topic of this thread, heck no I wouldnt host a thing with VO

I have no idea why you keep dogging VO and we all would love to know why, Maybe some facts or links to give us an Idea why you seem to hate the company.

As far as the state the company is in now I would have to say its great and better since DP left.

I get 5 to 30 min reply s on my support questions and have a great time kidding around with Bailey and the other tech's

VO at the moment is one of the better companies around. Take it from a client thats been with them for over 6 months.

Didn't the same thing happen with Utraspeedusa and DP :eek:

Originally posted by demonet


I have no idea why you keep dogging VO and we all would love to know why,...

What are you going on about? I am not dogging VO and I sincerly doubt everyone would love to know why because I have not.

Read my post again, I was referring to "People", not a company.

Wake up

Hello,

Back to the original question and leaving the "Daniel" insident out of the picture, I will give you my opinions on the service of VO for the last 12 months roughly.

I have been with VO twice. Once a while back with another site and returned and been there for the last 8-9 months. I've gone through the VDI/Verio move, I've gone through the move to the new datacenter. I've had conversations with all of the staff including John, Pat, Paul L, Eric, Mooneer, Fred, Pat F, Daniel and all the techs,etc... Yep....pretty much all of them. Some conversations/Tickets went smooth, some not so smooth.

I was not long ago on a server I would just litterally consider hell. It was always having problems. Numerous trouble tickets I sent in were dealt with professionally and at a good pace. The problem seemed to be the lack of education on the tech end for the most part over this period of time. I think this has also improved a great deal. We finally were fed up with the server and asked to be moved. Chuck set up a deal for us and it was ready on the new server. Things have been super since and that was months ago. I'm sure that server has been long since straightened out.

I find that the Staff is Genuine. They are working hard to be the best and sometimes it takes a small company like ourelves to post and let you know what it's like from our standpoint.

VO is the real deal. Yes I've argued with them and they've gotton a we bit perterbed with us. I've been angry with them at times as well simply becuase of the problems I've encountered. But just as I told VO, I won't give up on you if you don't give up on us. They worked out our problems with us, the've moved us, they have really tried their best to make things more professional for us and we are grateful for their services and efforts. I have questioned myself whether or not to stay at times just as all would do. But all in all it all goes back to what someone posted above....

How is the uptime?
How is the service? Do they seem to care?
Do they work with the customer when a problem arises?
etc... and so on.

Well.... Yes they do and then some. They have also helped with a few questions that had nothing to do with my service just to help us out. And yes there have been numerous moves, IP changes and a datacenter move on top of that. None of it was fun at all but they are listening to their clientel and doing a fine job at getting things done.

My business better well better be important to VO. I find that it isn't and I too would seek other means to support my Venture. I just haven't found it necessary at all. ;)

But over the last year or maybe a little less, they have always been willing and able and although a we bit slow at times (non emergency related), they always seem to come through with something new and exciting for their clients and they always seem willing to help the new merchant, client, etc...

I am roughly 95 percent happy with VO. The other 5 percent is some things I see that needs worked on. But I don't think I could do any better myself than those hard working chaps do.

SHOULD YOU RESELL FOR VO?

I would say that if you are willing to feel the up and downs of growing pains as all businesses large and small occassionaly go through, then yes, by all means you will most likely have a nice experience with the VO family..... If not, don't even get on the web. As mentioned, all companies have problems just as mine does. Sometimes I think people expect too much. Companies always have problems. I don't even have to know the internal affairs of VO nor do I care as long as service remains top notch.
I would say that it not only has remained a great service, it continually shows signs of improvment. Now that is something to think about!

Well there you have it. I've told the bad and the good. The good business practice of VO seems to far out weigh the problems we have encountered by a long measure of the word and we have found no better service in the following:

HostWay
HostPro
Verio
and several other top index rated hosting companies we have tried in the past! None of the above proved to be better than Ventures Online. Not in any terms. So if your looking to work on a business whether hosting or what not, I don't think VO would dissapoint. If it does, put in a ticket and tell them about it. They always answer.

A special thank you to a few VO folks who helped us personally.

John, Pat , Paul, Chuck, Eric, Fred, Mooneer and the tech crew... I know I've missed someone important.... Oh well... You too.... :)

And no I don't work for VO thank goodness. They would have canned me long ago. :D

Bailey, You're still as spunky as ever.... lol

Thanks Team!!!
Your Appreciated.:D