Hey guys, just wanted to get some information about how many days after a customers payment is due do you usually suspend it? how many warnings before?....

We send out invoices 7 days prior to due date, send late notces at 1/3/5 days and on the 6th day overdue the account is suspended. This process has worked well for us.

Hey guys, just wanted to get some information about how many days after a customers payment is due do you usually suspend it? how many warnings before?....

That depends entirely on your own policy - although I'd say about a week, after contacting them. If I don't recieve a reply within a week I'll shutdown their service.

The average seems to be 3 days to 7 days. But this completely depends on your TOS.


John

i guess i am off a little i usually give them about 14 days.
but if you really get down to it if they have not paid after 7 there probably not going to pay in 14 either

Send out invoices 2 weeks before they are due. Send reminders every few days until the invoices are due. Send out reminders (warnings of impending account suspension) every day for 3 days when the account is past due. Suspend on the 4th day...delete the account after 30 days if still not paid.

--Tina

Thank you all, helped alot :)

7 days - period, otherwise you will stack with excuses.

7 days. :)

30 days.

- John C.

I decide on a case by case basis. If after contacting them I do not hear back I wait for 20 days. Then I suspend the site without deleting it and wait for another 20. Then I delete it.

If someone tells me they can`t pay because they lost their CC or something I will usually give them a lot of time to resolve it. 7 days is not fair... I mean if they just lost their CC or something it will take longer than 7 days to get a new card and they are still real customers who intend to pay. Even if they tell me that they don`t have the money but will get it in a month or something I usually wait for them and in 90% of all cases I do get the money in the end and it`s not a big deal for me...doesn`t cause a lot of work.

I send out an invoice reminder 7 days before the payment is due. After a day has passed from billing, an Overdue e-mail is sent our to both e-mails (if they are 2) then I wait an extra 2 days until I suspend the account, then another 7 days until termination. I suspend the resellers clients too.

This is of course if I've received no e-mail from the customer.

We suspend the account if the invoice is not paid in 7 days but we keep on sending the reminders till 15 days. If the account is still unpaid/un-answered we delete the account from the servers.

We send out invoices a week before it is due. Then send reminders upto 10 days after the due date. Any account that remains unpaid after 10 days is suspended. After 7 days being suspended, they are terminated...

I take almost 2 weeks but depends on the paying loyality of your customer.

Regards

Invoices issued 7 days before due date, and then late notice sent day after (with receipt function) and then 2-3 days, and then we call them (if colo/dedi/backup/monitoring - core services which would deeply affect customers) and then if no contact or arrangement made, 7th day overdue, cut off.

Honestly, I'd say it depends on what the scenario is. If its someones first month (assuming a montly payment schedule) and they fail to pay, I'd give them a couple days, maybe 5. If its a customer who has been paying faithfully for a year or so, then I'd give them some leway - maybe a week or two. If they've got an excuse, I'd extend that.

Indeed, in our TOS, we state X days overdue we will suspend the acct, and after X days we will delete the account, unless they warn us of late payment, etc.

Suspend after 6 days. Delete after 25 days of the due date.

usually we give 7 days for dedicated server customer and 30 days for shared and reseller hosting. But at time will base on case to case basic

We bill on the 1st of the month. If not paid by the end of the month we then suspend. We delete 30 days after that.

I also take a quick look at the amount of resources and bandwidth they use.... if they're using lots of BW/day I won't float them 30 days

Hmm, I think its important to have a stated policy, and then maybe you can extend such per each situation if you deem necessary.