After so many great reviews, I decided to try Dixiesys.com/3-95.com even though I had reservations about such cheap pricing. After a few support tickets, the service and response time seemed only mediocre. However, that's not why I'm posting.

Once I made the decision to move on, I contacted support asking to cancel my account and received confirmation that it was indeed cancelled. But when I checked my statement the following month, I realized I was still being billed. So, assuming it was the 3rd party billing service (2checkout.com), I tried contacting them via their phone number as well as e-mail. After a week, I finally managed to speak to a human and discovered that Dixiesys.com had not cancelled my account after all. They also had me down to be billed again the next month, so I had them stop billing and filed a complaint against Dixiesys.com. With so many supporters, I thought I should shed some light on this incident, in hopes that it is only a one-time issue and no one else loses money. :erm:

<<MOD NOTE: Past WHT username was Barrybear>>

That's too bad :( It seems that most bad reviews lately on Hosts are about their billing. Goes to show that you can have perfect support and no billing or perfect billing and no support and you just won't have a very good hosting company.

Why come here and bitch about that? Contact the host directly...geez....billing mistakes do happen for christ sakes.

Because I came to WHT looking for hosting services and saw all the great reviews in the first place. It seemed only right to give others a heads-up since it's money we're talking about. Billing mistakes should not happen when it's within the control of the host company. As I've discovered with previous companies, complaining about service once you're no longer providing them income is like spitting in the wind.

Originally posted by DMuhr
. . . . . Billing mistakes should not happen . . . . . In a perfect world, I suppose. :)
But, that's why they're called "mistakes."

Not saying that's what happened here. Just saying that it isn't unusual for mistakes to happen somewhere once in a while.
They're sorta like "accidents." :)

Originally posted by Frosty
Why come here and bitch about that? Contact the host directly...geez....billing mistakes do happen for christ sakes.
That is so rude, why did you have to say it like that?

I agree ... what an inappropriate response

When customers grant a business financial access it entails a level of responsibility that many hosting companies have yet to achieve. Some of the responses I see to posts in here highlight this.

Why didn't you just contact them? It was likely an accident, as the company IS run by humans. Well, that part may be an assumption, but I've never heard otherwise.

I'm sure it was an honest mistake on the hosting company's part. I am, however, very surprised to hear that a company like 2checkout wouldn't redirect the customer to the merchant in question. After hearing how they handled this, I would certainly never consider using them for anything.

Originally posted by DMuhr
After so many great reviews, I decided to try Dixiesys.com/3-95.com even though I had reservations about such cheap pricing. After a few support tickets, the service and response time seemed only mediocre. However, that's not why I'm posting.

Once I made the decision to move on, I contacted support asking to cancel my account and received confirmation that it was indeed cancelled. But when I checked my statement the following month, I realized I was still being billed. So, assuming it was the 3rd party billing service (2checkout.com), I tried contacting them via their phone number as well as e-mail. After a week, I finally managed to speak to a human and discovered that Dixiesys.com had not cancelled my account after all. They also had me down to be billed again the next month, so I had them stop billing and filed a complaint against Dixiesys.com. With so many supporters, I thought I should shed some light on this incident, in hopes that it is only a one-time issue and no one else loses money. :erm:

Actually, I tried to cancel it, I got database errors at 2checkout, tried again a few minutes later, got database errors, tried a couple more times over the next hour or so, and no go.

Said "oh well I'll try again tomorrow".

Know what?

I forgot.

Heaven above and hell below, I forgot to try again.

2checkout emails me wednesday about the complaint.

I reply "yes he was supposed to be cancelled, I will do that right now" and I cancelled the billing and refunded the man's extra payment. No database errors that time.

I'm terribly sorry that that you were not taken care of, but don't worry it has been refunded and the billing is stopped. You did get your email confirming this right?

Please allow me to apologize for forgetting, I had errors cancelling it, put it off till later, and then I forgot about it, yes, that can happen.

I hate it that when the extra bill came out you never emailed me or called (I don't miss very many phone calls) there is that emergency@dixiesys.com email address you can try. But instead you went straight to 2checkout.

As stated in earlier posts, mistakes happen. Dixiesys would not have grown as it has without honesty and integrity. I'm sure you'll get your refund. Gary (the owner) has stated that he has never had a charge back. There is no way to obtain that kind of success without being an honest merchant.

Originally posted by DMuhr
After so many great reviews, I decided to try Dixiesys.com/3-95.com even though I had reservations about such cheap pricing. After a few support tickets, the service and response time seemed only mediocre. However, that's not why I'm posting.

Once I made the decision to move on, I contacted support asking to cancel my account and received confirmation that it was indeed cancelled. But when I checked my statement the following month, I realized I was still being billed. So, assuming it was the 3rd party billing service (2checkout.com), I tried contacting them via their phone number as well as e-mail. After a week, I finally managed to speak to a human and discovered that Dixiesys.com had not cancelled my account after all. They also had me down to be billed again the next month, so I had them stop billing and filed a complaint against Dixiesys.com. With so many supporters, I thought I should shed some light on this incident, in hopes that it is only a one-time issue and no one else loses money. :erm:

<<MOD NOTE: Past WHT username was Barrybear>>

2checkout didn't stop the billing, they emailed me, and I stopped it once it was brought to my attention. Noticed "Refunded : 1" and the date recurring billing was stopped.

What money has been lost here?

Details: Order Date : 2002-01-20 21:22:48
Product Description : Web Hosting: $3.95 per month
Number of Installments Billed : 4
Number of Installments Refunded : 1

Start Up Cost : $0.00
Start Up Fee Released to You : Y Date Start Up Paid : 2002-02-01
Start Up Charges Refunded : Y

Recurring Bill Amount : $3.95
Recurring Bill Period : Every 1 Month(s)
Number of Installments To Be Billed: indefinate
Recurring Billing Stopped : Y Date Recurring Billing Stopped : 2002-05-08


I didn't mention this was my old friend Barrybear looks like Chicken did it for me.

Originally posted by theprimehost
As stated in earlier posts, mistakes happen. Dixiesys would not have grown as it has without honesty and integrity. I'm sure you'll get your refund. Gary (the owner) has stated that he has never has a charge back. There is no way to obtain that kind of success without being an honest merchant.

over $30K at 2checkout since Jan 15th and 0 chargebacks.

Why the grudge against Dixiesys, Barrybear (aka Dmuhr)? In spite of what happened, using different usernames to trash a company is a terrible thing to do. (And that is the heavily censored version of my opinion).

:angry:

Oh to save you all the search, here's the last thread about us by Barrybear DMuhr's alterego:

http://www.webhostingtalk.com/showthread.php?s=&threadid=40263

Originally posted by theprimehost
Why the grudge against Dixiesys, Barrybear (aka Dmuhr)? In spite of what happened, using different usernames to trash a company is a terrible thing to do. (And that is the heavily censored version of my opinion).

:angry:
I think I can answer this one. His past account is marked 'users awaiting email confirmation' which usually means that the email address was changed, or the account got flogged up somehow. Seems like he reregistered as he couldn't log into the old account.

Barry, if you need help gettting the other one going, let us know. Otherwise, I suppose you can just use this one and we'll just leave the other one as is.

First, I signed up with Dixiesys/3-95 and I will admit Gary or whoever did the setup fairly efficiently. New money I suppose. But then I asked for a simple database, as you can't setup your own at Dixiesys, and it was nothing but headache from there. I didn't know if Troy had forgotten (forgetfulness seems contagious) to set it up or what. So I msg'd Gary nicely via ICQ to check. He set it up, but it never worked. I found out later that Troy was setting one up at the same time, but I hadn't heard anything from him about it. So I asked them to check the database. The reply was something along the line of "everything's ok" I don't know what they were checking, but I triple checked everything on my end and still no working database. So I was frustrated and I posted here on WHT of my experience. Boy was that a mistake! Not only did I get flamed, but when I tried to defend myself, somehow this mistake got twisted into some great customer service I had received. Well, I reclused for a while just to cool off and rethink it all. But my decision was to cancel as I had already stirred up a hornet's nest. Now you know my experience with the cancellation issue as well.

Until seeing the posts to this thread, I thought it was a genuine mistake. However, I dare not say there was intentional "forgetfulness", but >I< had no "grudge". Whatever the case may be, seems Gary has an "alterego" himself. After all this, I will be sure that anyone I come into contact with knows the story and my opinion of Dixiesys/3-95, and they can decide for themselves. Forgetfulness, when it comes to financial issues, is _inexcusable_. It's not always true - "you get what you pay for" - apparently, you can get even less. Now, before everyone has a field day picking this apart, as was the last thread, I shall say good night.

-DMuhr (aka Barrybear, aka Ticked Off :angry: )

First you signed up, and my automated scripts automatically creates databases for new RaQ users.

Then you found out your web site name meant something you didn't know it meant (who knew the word "bear" was so naughty on the internet eh?) so you asked us to delete this kinda naughty url and replace it with one less likely to arouse, well, arouse that is. So we did. By this time my new tech, Troy, was on the job and he had only experience with Plesk the control panel, when he recreated your site it didn't dawn on him that he had to create the database, so you opened a ticket, it seemed to be taking too long (it was) so you icq'd me about it, 5 MINUTES later, 5 MINUTES later you had your database, and in the whole ICQ exchange you never had one negative word to say (should I copy and paste it?).

Then a few hours later you post your first message here complaining.

Around 04/16 you request your cancellation, I go to cancel and kept getting database errors at 2checkout, it was like that for a couple of hours, knowing that a support request with them would take HOURS to get answered and most likely the problem would fix itself, I figured I'd try again the next day, and I forgot.

On this past Wednesday (May 8) 2checkout emails me saying a customer had complained about being billed after requesting cancellation, gave me the order #, and asked me to either cancel it and refund the last payment or explain why it shouldn't be refunded. I looked and replied "this should have been cancelled several weeks ago" I cancelled it (not 2checkout) and I refunded it, and didn't think nothing else about it, until I see your next post here. Under a different handle I couldn't help but notice.

You did not ask for the database after you FIRST signed up, my creation script makes those automatically. No it wasn't until you found out that "bear" means "big gay men" that you asked to host another domain instead, and we said sure we'll just nuke this old one and let you host that one instead (and not charge you for the extra work), THAT is when you didn't get your database, because Troy created your account MANUALLY and forgot or didn't know that you needed a database too.

That's pretty much the long and the short of it.

I hope that your new hosting provider proves capable of keeping you happy.

Actually, I think you mean "big, hairy gay men".

Originally posted by Dixiesys


Actually, I tried to cancel it, I got database errors at 2checkout, tried again a few minutes later, got database errors, tried a couple more times over the next hour or so, and no go.

Said "oh well I'll try again tomorrow".

Know what?

I forgot.

Heaven above and hell below, I forgot to try again.

2checkout emails me wednesday about the complaint.

I reply "yes he was supposed to be cancelled, I will do that right now" and I cancelled the billing and refunded the man's extra payment. No database errors that time.

I'm terribly sorry that that you were not taken care of, but don't worry it has been refunded and the billing is stopped. You did get your email confirming this right?

Please allow me to apologize for forgetting, I had errors cancelling it, put it off till later, and then I forgot about it, yes, that can happen.

I hate it that when the extra bill came out you never emailed me or called (I don't miss very many phone calls) there is that emergency@dixiesys.com email address you can try. But instead you went straight to 2checkout.
Sometimes we can't do what we want to do and then we forget, that's why I always write down what I have to do next.

Originally posted by adland II
Actually, I think you mean "big, hairy gay men". :homer: mmmmmm . . . . . . . "big, hairy gay men."

Originally posted by Dixiesys
Oh to save you all the search, here's the last thread about us by Barrybear DMuhr's alterego:

http://www.webhostingtalk.com/showthread.php?s=&threadid=40263

I don't intend to offend, but since everyone was adding their .02 to the thread, I felt I'd offer mine too, as I hadn't seen anybody step up to say this. I don't know you or the O.P from Adam, so I can't take any sides. I'm just a neutral bystander, and this is what I feel...

Why was it necessary for you to go dig up old threads the O.P. did under another username? And, was it really necessary for you to post the refund info on this very public thread? The O.P. wasn't rude or threatening in any way. He had an issue, and it wasn't resolved correctly the first time. He was billed again. I would have looked into it too, for God's sake. It's like you are totally ignoring the fact that he said that he hoped it was a one time thing, but just in case it wasn't, he wanted to give ppl the head's up. There is absolutely nothing wrong with that.

I think you took his post the wrong way. Seems to me the issue was settled. You could have PM'ed or emailed him the refund statement that you posted, and all would have been well (hopefully). You apologized and took care of the problem. It should have been finished. But, no...you had to go on and on about how much money you'd trusted 2Checkout.com with and how many chargebacks you've had. That wasn't needed. If you'd just stopped when you apologized and sent him the refund post privately, that would have restored any lost customer/potential customer confidence or reputation that YOU though you might lose due to his post.

I don't know WHAT he might have said or done in the past, and I'm not interested in knowing. All I know is that this post he made THIS TIME was not overly critical. He just told his side of the story. You told yours. That should have been it. No need to dig up old posts, etc..to discredit him and/or build yourself up. There was no need to ego trip, which is what I take your posts, AFTER the issue should have been solved, to be.

If there are any other people out there that are thinking the same as me, you may well have just shot your own self in the foot. If any discrediting of you or your company was done, I would say that you did it, by taking this whole situation farther than it had to be taken.

As stated previously, it is not my intent to offend. I just wanted to share another perspective with you. I am not a web host, I am a consumer, a customer...and I look at things like this and use them to choose with whom I will give my business and my money. You would be wise to remember, from now on, that there are MANY ppl like me on these boards who are watching you hosts CAREFULLY (whether they just lurk or venture out of lurkdom to post) and act accordingly.

If you see any personal or private information in the refund statement please point them out, since this was posted 2 DAYS after I did the REFUND and the cancellation of billing, I could only assume Barrybear wasn't getting his emails. No I will not PM him, that's all I need is to be accused of harassing him in private too.

I posted those numbers to prove that #1 this isn't a "policy" (notice the topic title) and that #2 this doesn't happen very often and that we are quick to refund and cancel orders usually.

I could have posted links to his other two threads but I believe they were deleted by the mods as being nothing more than host bashing, oh, and he also posted this on 05-11 (three full days after it was settled!) on ANOTHER forum.

Is this looking like a simple GRUDGE to you yet mochawebgirl? Is there really any response I could make to this that isn't gonna end up making me look at least somewhat bad? I could ignore it, then people will think I'm too guilty to even reply. Please, if you see a perfect solution for this problem I'm all ears, I'm always willing to hear a suggestion that makes sense, trust me, as I'm sick and tired of the whole thing myself.

Sorry, I'm kind of new here so forgive me if I'm missing something...

This is about $3.95??? $3.95 doesn't buy my lunch. Hell, I've wasted more than $3.95 in time on this post.

:eek:

How ridiculous...some people need to lighten up.

bithc bitch bitch...bla bla bla bla....

So, assuming it was the 3rd party billing service (2checkout.com), I tried contacting them via their phone number as well as e-mail. After a week, I finally managed to speak to a human and discovered that Dixiesys.com had not cancelled my account after all. They also had me down to be billed again the next month, so I had them stop billing and filed a complaint against Dixiesys.com. With so many supporters, I thought I should shed some light on this incident, in hopes that it is only a one-time issue and no one else loses money.
Who the heck are you complaining about?! Dixiesys?? For the 8 hour responce time - after putting in a support ticket which WAS responded to, or 2checkout for the week of no responce what-so-ever?

Me thinking you need to get a grip on reality, and realize that when you stay in the Ritz, you get room service. Motel 6, you get a tv (maybe working, maybe not).

That said, Gary has been a bit slow to respond to some of my issues (once taking up to 2 days on a ticket, though it was low-priority). For what amounts to a one-man operation (well, and that other guy), I expect that, and he's always been quick to fix any human over-sight. And he's also gone above and beyond for things that other hosts would've have laughed in my face about (though, I don't know if you've been in that position before, Bear).

All in all, for $3.95 (NOT his cheapest account, but still down the line) I'm glad I'm not with aPlus any more!!! But, I'm not the type to bash just for the sake of bashing.

Originally posted by roguetech

Who the heck are you complaining about?! Dixiesys?? For the 8 hour responce time - after putting in a support ticket which WAS responded to, or 2checkout for the week of no responce what-so-ever?



There was no delay from 2checkout.
We received the request for "stop payment".
We then contact the Seller via email and ask them to resolve the issue.
When we know the 2 parties have contacted each other, we allow them to deal with the dispute.

If we are then contacted again, with proof that the Seller is not being cooperative, we can/will issue the refund.

When your customers contact us looking for a refund, you want us to contact you. Why wouldn't Dixie be entitled to the same?

There **IS** a reason Dixie has zero chargebacks.