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View Full Version : Weird problem with resellerzoom


Linuxhata
03-01-2006, 02:22 AM
I'm having very strange problem, for which I can't find any logical answer. Shortly, problem is: domains hosted on resellerzoom, failed to resolve from some countries for specified time of day.

Yesterday I've purchased a domain from godaddy, elite-gallery.net. I've put in nameservers as it needed, everything works fine. BUT, today when I'm trying to reach it, there is no such domain. NSlookup fails from my country (Republic of Georgia). This is not my ISP issue, because I've asked people around whole world, to check how that domains work. The following can be observed:
Nslookup fails from lower part of european countries and asian countries too. For example, there are problems from turkey, greece, east russia (north seems to be fine), china, uae and some others. From USA everything is ok.

I've submitted support ticket, but they seem to have no idea for this.

I've tried also to host other domains from other registars, still the same.

This "lost of domain" usually begins at 0:00 CET and end at 12:00 CET.

Anyone has any ideas? I'm getting troubles from my customers, and they're right, seems like I should leave resellerzoom?

koii
03-01-2006, 02:36 AM
What is the ticket number where we said we didn't have any idea on this issue? The ticket I see on this was submitted earlier and there haven't been a response to it yet. Please advise.

In the meantime I will have an admin review the open ticket and give you a response.

Website Rob
03-01-2006, 02:44 AM
When a Domain name is newly Registered it can take up to 7 days to propagate World-wide. Having your friends trying to reach it will help to speed up propagation.

It is resolving now in North America to the following:
NS1-SALEM.NSWEBHOST.COM
NS2-SALEM.NSWEBHOST.COM

Only a matter of time till it works for everyone.

Linuxhata
03-01-2006, 02:52 AM
I mean "have no idea" meaning recieving no answer.

This problem is not related to newly registered domains, it's applies to old domains, too. for example, www.saturdayshow.be

Linuxhata
03-01-2006, 02:54 AM
I'm having this problem since purchasing account from hostingzoom (about 4 month), but I was away from computers, so was unable to do anything

koii
03-01-2006, 02:59 AM
I mean "have no idea" meaning recieving no answer.

Thank you for clarifying. Your ticket was recently submitted so it will take time for us to respond. If our response to your issue was actually we have no idea I would have a problem with that. This will be looked into and you'll get a response from a level 3 tech.

Linuxhata
03-01-2006, 03:10 AM
No problem, I've literally transliterated local saying to english, sorry if it hurted you.

HybridReseller
03-01-2006, 06:23 AM
I hope your website isn't being censored by the respective countries that you mentioned. In any case, it works fine here in the US.

Linuxhata
03-01-2006, 06:31 AM
lol, I don't think that it can be censored, because this applies to ALL domains I've tried to host on hostingzoom, and same domains open nicely here, being hosted with another hoster.

ScottJ
03-01-2006, 09:29 AM
Can you access other sites from the USA during this time?

Linuxhata
03-01-2006, 09:51 AM
yes of course. I also can access them from my country using IP address. There's problem with NS

Linuxhata
03-01-2006, 10:12 AM
C:\Documents and Settings\Alex>tracert www.elite-gallery.net
Unable to resolve target system name www.elite-gallery.net.

C:\Documents and Settings\Alex>tracert elite-gallery.net

Tracing route to elite-gallery.net [66.29.106.134]
over a maximum of 30 hops:

1 8 ms 9 ms 7 ms 10.0.0.2
2 13 ms 9 ms 11 ms 212.72.144.89
3 41 ms 11 ms 28 ms 212.72.144.89
4 13 ms 15 ms 15 ms 212.72.148.129
5 57 ms 13 ms 11 ms 80.241.176.37
6 99 ms 11 ms 13 ms 80.241.176.1
7 327 ms 240 ms 246 ms 195.175.5.1
8 253 ms 348 ms 252 ms 195.175.10.209
9 272 ms 273 ms 388 ms aciM160-ankM160.ttnet.net.tr [195.175.7.6]
10 282 ms 292 ms 272 ms 212.156.117.254
11 328 ms 313 ms 270 ms lon7-turk-telekom-23-tr.lon.seabone.net [195.22.
209.57]
12 324 ms 351 ms 350 ms new4-new1-racc1.new.seabone.net [195.22.216.197]

13 203 ms 177 ms 177 ms eqix.ge-0-0-0.gbr1.nwr.nac.net [206.223.131.69]

14 181 ms 176 ms 177 ms vlan21.esd1.tl9.nac.net [209.123.11.85]
15 379 ms 420 ms 397 ms 11.ge-2-3-0.gbr1.tl9.nac.net [209.123.11.98]
16 385 ms 350 ms 378 ms 0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
17 188 ms 179 ms 179 ms 0.gi3-4.esd2.mmu.nac.net [209.123.11.246]
18 389 ms 374 ms 462 ms 0.ge-3-0-0.dar2.mmu.nac.net [209.123.11.166]
19 471 ms 359 ms 374 ms 66.29.106.134

Trace complete.

Linuxhata
03-03-2006, 07:26 AM
Problem has been solved by resellerzoom support. Topic may be closed (wonder if I can do)

ldcdc
03-03-2006, 08:26 AM
Problem has been solved by resellerzoom support.Glad to hear it!

Topic may be closedYour wish is my command! :)