how fast do they setup servers?

are they like rackshack? where it's already done

rackshack hands over the server within 1 hour, its cool.

They set them up relatively quickly ...

They screen there new customers a little differently, they make sure things are tested in and out to avoid future problems down the road.

Joe

whats up with these webreseller guys

If you order the p4 package

Pentium 4 1.6 GHz
Pentium 4 1.6
Genuine INTEL Motherboard
450 GIG Transfer
512 MB DDR RAM
60 GIG - 7,200 RPM HD
Includes 16 IP Addresses
(Arin Guidelines)
Ensim 3.0 Server Unlimited License
FREE 10 Account Billing System


they say you can't disable ensim, becuase if you do they can't track your bandwidth....

I don't understand. Why can't they just use their hardware?

Why are we forced to use ensim?

What if someone wants to take full responsibility with the server, NO support at all, except for reboots

What if someone wnats to just turn off or disable ensim

have any webreseller customers realized this?

anyone run into this problem?

im pretty surprised.

we ordered the server around 9pm

2 hours later (11pm)
they are telling me i'll have no choice but to use ensim.

this is complete BS

I DID not know that i had NO CHOICE but to use ensim

from looking at their offerings it would appear the have ensim server exchange and use it to manage their servers. since they already have this setting up a bandwidth monitoring solution seperate to this would incur extra cost (look at rackshacks efforts, their monitoring doesnt have a clue. updated once in a blue moon, they dont charge for overages as they prolly dont have a clue :)).
it seems harsh i admit not being able to remove it, but its a semimanaged server after all, not unmanged. if it were unmanaged then i reckon it would be worse.
its a very gray area this one.

One of the cool things about free enterprise is that if u dont like it dont use it.

I dont see why u are slamming a company that is overall pretty top notch and holds customers in the highest regards.

I mean if u dont like what there doing then dont use them, but every company has there policies

u can use them or not use them, ur choice really.

I have used them for the last 2 years and really as a customer am pretty darn pleased.

The things u mention are insulting to me as a customer because Im happy they are top notch at what they do, its impossible to offer everything and please everyone. If u spread urself to thin, u end up getting burned.

As i said no one forces u too use them, maybe in the future they will offer things that u may want, but as I said u cant offer everything in the world, its just not good business. Also ensim is located all over there site, maybe its ur fault you didnt ask the question, they arent mind readers u know. Also on top of that it clearly states in there offering "ENSIM UNLIMTED LICENSE" i mean thats pretty obvious. They do list what u will get...

In regards to setup time, every company is different. XYZ company can do this, and QYX company may do this. Just because one company does one thing, doesnt mean the world must conform to that. Actually based on the way they setup servers its in there customers interest for extensive testing to be done rather then servers just sitting around ready.. Just a thought..
Joe

To clarify this order, in all our order forms there is area to enter comments. For the privacy of this person in particular I will not mention exactly what was said, but it was stated on the Ensim Order Form to install Red Hat 7.2 only with Ext 3.

We have our reasons why we are not offering straight Red Hat, we will be offering this within a few weeks. It all comes down to the ability to help customers as fast as possible. We have many servers that are Red Hat only and they are paying much more becuase they are fully managed. In this scenerio Ensim was the advertised product and next week it will be Plesk. We know that with an Ensim system we can go in any time and fix a problem, with a straight install there are many times we have to wait for root password and so on... We need the tools to fix a server quickly when there is a problem. Every second (not minute) a server is down is potential money that a customer is losing.

As A side not, Red Hat can be installed with the Ensim API installed. What this means is that there are certain ports that must remain open so we can offer the service level we want to offer.

We are not like Rackshack, we carefuly test and triple test all servers prior to releasing them to a customer (Not to Say RS does not do this) . They are not pre-loaded and handed over in an hour as you mentioned in your post.

Originally posted by JBIZ718
One of the cool things about free enterprise is that if u dont like it dont use it.

I dont see why u are slamming a company that is overall pretty top notch and holds customers in the highest regards.

I mean if u dont like what there doing then dont use them, but every company has there policies

u can use them or not use them, ur choice really.

I have used them for the last 2 years and really as a customer am pretty darn pleased.

The things u mention are insulting to me as a customer because Im happy they are top notch at what they do, its impossible to offer everything and please everyone. If u spread urself to thin, u end up getting burned.

As i said no one forces u too use them, maybe in the future they will offer things that u may want, but as I said u cant offer everything in the world, its just not good business. Also ensim is located all over there site, maybe its ur fault you didnt ask the question, they arent mind readers u know. Also on top of that it clearly states in there offering "ENSIM UNLIMTED LICENSE" i mean thats pretty obvious. They do list what u will get...

In regards to setup time, every company is different. XYZ company can do this, and QYX company may do this. Just because one company does one thing, doesnt mean the world must conform to that. Actually based on the way they setup servers its in there customers interest for extensive testing to be done rather then servers just sitting around ready.. Just a thought..
Joe

Joe, I don't think he's slamming the company, he's just stating that they should clearly state you aren't allowed to remove Ensim.

I'm just a little curious why they don't track traffic through the switch?

webresller but in this instance I don't see what the problem is.
They did not say they were doing bandwidth thru Esim they stated that they used Esim to manage the server and since this is a semi dedicated server I don't see what the issue is. It says on the front page that they come with Esim. If he didn't want that he should have asked before buying it, if it could be removed, if they say no go somewhere else.

It really shouldn't be an issue unless he is wanting to cancel now and they are sticking with the 14 day policy and charging him for 14 days of use he doesn't want.

Then he has a gripe other than that this is a silly thread and something that should be taken up with them in private. I am sure he can get a unmanaged server from rackshack with nothing on it if that is what he wants.

Monte Roberts

Monte

I totally agree with u..

Once again a post that should go direct to the company..

Matt its pretty well posted on there site that ensim comes with it, whether for bandwidth or whatever reason, thats what comes. It doesnt say these are ur options, ensim, plesk , etc, it just says ensim. Thats as pretty straight forward as u can get.


Just like anything if the consumer isnt sure about something they should ask the questions they are unsure off. Its pretty clear to me that If I signed up on what of those plans Ensim is going to be on it.
I dont think its any services companies job to list every option that does and doesnt come with there offer.

Joe

Originally posted by clocker1996
whats up with these webreseller guys

If you order the p4 package

Pentium 4 1.6 GHz
Pentium 4 1.6
Genuine INTEL Motherboard
450 GIG Transfer
512 MB DDR RAM
60 GIG - 7,200 RPM HD
Includes 16 IP Addresses
(Arin Guidelines)
Ensim 3.0 Server Unlimited License
FREE 10 Account Billing System


they say you can't disable ensim, becuase if you do they can't track your bandwidth....

I don't understand. Why can't they just use their hardware?

Why are we forced to use ensim?

What if someone wants to take full responsibility with the server, NO support at all, except for reboots

What if someone wnats to just turn off or disable ensim

have any webreseller customers realized this?

anyone run into this problem?

im pretty surprised.

Hi clocker1996,

You ordered a server which clearly stated it ran Ensim 3.0. It is also a special package deal - I saw WebResellers homepage and it was pretty clear that the server was a special package that included not only Ensim 3.0 but the Customer Billing Manager. If you wanted a plain Red Hat Server, why didn't you order one? I realise that at the time of ordering WebReseller didn't offer this kind of server, but you could have ordered one from many other places.

I think it is extremely unresonable of you to post here saying 'whats up with these webreseller guys' when they supplied you with the service you ordered. I am a huge advocate for the customer always being right and getting what they want, but in this case WebReseller have done nothing wrong.

Originally posted by voxtreme-matt


Joe, I don't think he's slamming the company, he's just stating that they should clearly state you aren't allowed to remove Ensim.

I'm just a little curious why they don't track traffic through the switch?

that is correct

and the question remains un answered

Originally posted by JBIZ718
One of the cool things about free enterprise is that if u dont like it dont use it.

I dont see why u are slamming a company that is overall pretty top notch and holds customers in the highest regards.

I mean if u dont like what there doing then dont use them, but every company has there policies

u can use them or not use them, ur choice really.

I have used them for the last 2 years and really as a customer am pretty darn pleased.

The things u mention are insulting to me as a customer because Im happy they are top notch at what they do, its impossible to offer everything and please everyone. If u spread urself to thin, u end up getting burned.

As i said no one forces u too use them, maybe in the future they will offer things that u may want, but as I said u cant offer everything in the world, its just not good business. Also ensim is located all over there site, maybe its ur fault you didnt ask the question, they arent mind readers u know. Also on top of that it clearly states in there offering "ENSIM UNLIMTED LICENSE" i mean thats pretty obvious. They do list what u will get...

In regards to setup time, every company is different. XYZ company can do this, and QYX company may do this. Just because one company does one thing, doesnt mean the world must conform to that. Actually based on the way they setup servers its in there customers interest for extensive testing to be done rather then servers just sitting around ready.. Just a thought..
Joe

Uhm, I didn't say i was going to use it.

Second, i wasn't "slamming" webreseller, i was just pissed off that I couldn't even disable a control panel which ih ad no intentions of using.

So what if "ensim" is located all over their site? Ensim is located all over rackshack's site. so what?

When we ordered the p4 from rackshack (the 600gb Deal) it had ensim all over it too, we ordered it, and turned off ensim. That's it. the only ports that were open were the ports we wanted open. SSHD, ftp, httpd, our versions. Not the ensim versions.

What is so wrong about that? What i'm trying to say is i was able to get a p4 server from rackshack that came with ensim, and succcessfully dsiable the control panel with absolutely no problems.

here i am on webreseller's site, and i see them offering the same thing as the p4 deal on rackshack, except 512mb of ram. So seeing as how great the p4 server is already from rackshack, we decided to order from webreseller... How was I suppose to know that we weren't allowed to remove it, or atleast turn it off..?

It didnt say anywhere on the site that i had to turn it off. Throughout this whole you guys were saying

It says "ENSIM UNLIMTED LICENSE" i mean thats pretty obvious. They do list what u will get...

How is that obvious? Do they think everyone konws what "ENSIM UNLIMITED LICENSE" Is?

People/potential clients could think it means a lot of things.

When i was talking to webreseller about this they told me "It clearly states it comes with ensim" -- so what? What does that tell me? When you say that to me, it tells me it comes with a control panel. How is that hinting to me that i can't turn it off???

Never once was i informed btw you can't ever turn off ensim.

I mean rackshack didnt have aproblem, and webreseller had the same thing, one would only figure it would be the exact same outcome... I guess not huh? I guess webreseller needs ensim on so they can figure out how much bandwidth you've used. Which i think is lame. key words here, i think.

Originally posted by JBIZ718

Once again a post that should go direct to the company..

Matt its pretty well posted on there site that ensim comes with it, whether for bandwidth or whatever reason, thats what comes. It doesnt say these are ur options, ensim, plesk , etc, it just says ensim. Thats as pretty straight forward as u can get.



OK so it says it *comes* with ensim...That still can be misleading

Not everyone thinks like you do Joe

U know what I was watching my 6 year old cousin, and asked him a certain question about the issue.

I simply asked based on what is listed here do u think in there offering that this comes with ensim.

He said it does say that on the site. It is clearly listed... So my conclusion is that ur younger then a 6 year old, assumed something, or not to be too harsh, are just not all there..

The reality is that its not any companies job to answer every possible question out there. As a consumer if your not sure, then I ask Im sure they would have answered.

U also continue to compare this company to rackshack which they are not. Companies work differently then one and another.

And if u dont know what a ensim license is then simply ask, but u do know what it is. It clearly states in there offering they offer it.

U assumed that it can be removed, if u would have asked which u later date u would have gotten ur answer. There is nothin misleading about there site at all. It is clearly stated.

Ur failures to ask specific questions do not make them misleading.

Im sorry but as a consumer its pretty obvious what they offer and what come with what. there is nothing misleading about there site or offer.

Joe

oh well
i guess we all learn from mistakes
next time i will ask
CAN I REMOVE THE CONTROL PANEL or disable it

even though they should say something about not being able to remove it

saying it comes with it doesnt cut it/isn't enough.

not for me anyway. i'm sure there are others that feel this way too.

Originally posted by JBIZ718
U know what I was watching my 6 year old cousin, and asked him a certain question about the issue.

I simply asked based on what is listed here do u think in there offering that this comes with ensim.

He said it does say that on the site. It is clearly listed... So my conclusion is that ur younger then a 6 year old, assumed something, or not to be too harsh, are just not all there..

I can't believe you! I don't mean to sound harsh, but if you don't understand what the problem is, then you must be blind. Nowhere on their site does it state that you MUST use Ensim. Their site only states that their dedicated servers INCLUDE Ensim. That's a BIG difference.

The reality is that its not any companies job to answer every possible question out there. As a consumer if your not sure, then I ask Im sure they would have answered.

U also continue to compare this company to rackshack which they are not. Companies work differently then one and another.

And if u dont know what a ensim license is then simply ask, but u do know what it is. It clearly states in there offering they offer it.

U assumed that it can be removed, if u would have asked which u later date u would have gotten ur answer. There is nothin misleading about there site at all. It is clearly stated.

Ur failures to ask specific questions do not make them misleading.

How the heck is he supposed to know to ask if Ensim could be removed? I thought the whole point of a dedicated server is to have the freedom to do whatever you want, as long as it's legal of course. He had every right to assume that he could remove Ensim. If they don't want Ensim to be removed, they should clearly state that on their site. I think it's ridiculous that they rely on software installed on the client's dedicated server to track bandwidth. That's a very bad way to track bandwidth.

Im sorry but as a consumer its pretty obvious what they offer and what come with what. there is nothing misleading about there site or offer.

Joe

I think that's quite misleading. Just because you're happy with them doesn't give you the right to slam someone that isn't happy with them, especially for a good reason like this.

Originally posted by Monte
webresller but in this instance I don't see what the problem is.
They did not say they were doing bandwidth thru Esim they stated that they used Esim to manage the server and since this is a semi dedicated server I don't see what the issue is. It says on the front page that they come with Esim. If he didn't want that he should have asked before buying it, if it could be removed, if they say no go somewhere else.

It really shouldn't be an issue unless he is wanting to cancel now and they are sticking with the 14 day policy and charging him for 14 days of use he doesn't want.

Then he has a gripe other than that this is a silly thread and something that should be taken up with them in private. I am sure he can get a unmanaged server from rackshack with nothing on it if that is what he wants.

Monte Roberts

This is not a silly thread. Now I know to cross them off my list. I wouldn't want a dedicated server from a provider that doesn't give me the freedom to add and remove whatever I want. If he hadn't posted about this, I would have never known about this.

are you buying an unmanaged server? no your buying a semimanaged server. this means theyre geared up to provide support for a server with ensim on it, its not a simple step to assume they would provide support for a server without it. to me its common sense to at least ask about this rather than throwing my money at something and assuming things to which i have no right or reason to assume. if i want to buy a product and want to make a significant modification i will get WRITTEN confirmation PRIOR to purchase. sorry if this sounds harsh, i can understand why you are upset, but the buck stops with you for spending before getting confirmation.

ASSUME

ASS out of U and ME

Ever hear that....

In regards to software relyied for bandwidth they have other methods of trackin bandwidth. MRTG graphs is software, many rely on that, and MRTG graphs are not good for security...

This isnt a good reason at all.

As a consumer If im going to buy something from someone and will alter it or do something from the obvious I will ask if thats possible. WHY ASSUME...

Well in regards to there site. Under that package it lists the specs. Now to me if i know it comes with Ensim stated on there site, it would make sense that if im not using ensim to ask is this going to be a problem. I mean how hard is it too ask.

Anyway I agree with richy.

I think Webreseller is a premier company and really think that this negative stuff is something that would never had happened if the right questions were asked.

Joe

Originally posted by JBIZ718

In regards to software relyied for bandwidth they have other methods of trackin bandwidth. MRTG graphs is software, many rely on that, and MRTG graphs are not good for security...
Joe

if they have other methods, then why was it such a big deal? I told them i didnt want to use ensim, and i would take full responsibility

all they had to do was say okay cool, we'll give you the server, you can disable it, and we'll still be able to keep track of bw!

but no, that was not the case.

they insisted on having ensim on so they can keep track of bw?

i don't see any other methods being used here.

Originally posted by JBIZ718
and MRTG graphs are not good for security...


Really? Are you saying MRTG Graphs arent good for security? IF so, why? what is so bad?

I am actually looking for a security report about mrtg graphs.

Mostly due to the information they posses, and whats being reported.

If i can find this report ill post it here

Joe

lol ok..

ok so you wanted to do something but found you were not able to do it.
Webreseller said what you got for your money, you apparently wanted it differently.
You assumed that they would do things in the same manner as another company. Why you assumed that this was the case is up to you to figure out.

the term buyer beware comes to mind.

you don't buy a car then afterwards claim that they didn't tell you it wouldn't work without the engine you wanted to fit in it.

you need to do the work before you spend your money. sorry but it seems as though you are blaming webreseller for your wrong assumptions about them and the way they operate.

each business is different and has its pros and cons. it is up to the individual who is looking to do business with a company to ask all pertinent questions before purchasing a product.

this whole issue reminds me of the disclaimer "please don't dry your pets in the microwave".

well thats my 2 pacific pesos (AUD$)

:)

ya
sorry
i forgot i couldn't do what i wanted with my dedicated server @ webreseller

what you wanted to do was significantly change the nature of your relationship with your supplier without contacting them to confirm this prior to purchase.
they provide semi managed servers. if you remove ensim then this will make your server different to the majority of their servers and this takes more time and therefore money to manage. so you take responsibility and negate their obligation to manage it, why should they risk your admin skills on their network? (no offense you could be an excellent admin you could be a bad one i dont know and neither do they which is exactly the point), a compromised server compromises their network. this is all extra, above and beyond the simple normal process. their sell in bulk, bulk is cheap because you sell lots of identicle things, when you diversify things you increase overheads exponentially.
im sorry if this comes across as flaming, its not, im just trying to explain why i think they make their decisions and why i think its justifiable.

You guys are TOTALLY missing the point. :rolleyes:

It doesn't matter if it's a semi-managed server! Many places offer managed servers with control panel software, but they're not going to mind if you remove the control panel software. They just won't support whatever else you install. It's your server. You have the power and freedom to do whatever you want. You can add and remove whatever you want. That's the whole point of a dedicated server! If they don't want you to disable or remove the control panel software, they should state so somewhere on their site. Otherwise, how are we supposed to know we're not allowed to disable or remove the control panel software before we waste our time and money?

You guys keep saying he should have asked. That's not something that has to be asked. I will say it again, the whole point of a dedicated server is to have the power and freedom to do whatever you want, so if they don't want you to do something, they should give us a way to find out before wasting our time and money.

Then you guys say you shouldn't assume. Well then, their site doesn't mention anything about a power supply. Did any of you ask if a power supply was included? Of course not! It's safe to assume a power supply is included. What if a power supply wasn't included? They didn't state that a power supply was included. Wouldn't you think that's misleading? Wouldn't you be annoyed?

Then you guys keep saying that their site states that it includes Ensim. HE'S NOT DENYING THAT! ARGH! :angry: This thread is making me so mad. This is the last time I'll say it. The point of a dedicated server is to have the freedom to do whatever you want, including add and remove whatever you want, so it's safe to assume that he can remove Ensim. If they don't want him to remove Ensim, then they should have stated so somewhere on their site.

That car example doesn't make sense. It's not like he's not trying to cram an Athlon into a Pentium motherboard. A better car example would be renting a car but then being told you can't turn off the radio because the station number is what they use to record mileage. Why would I want the radio on if I have no intention of listening to it? Shouldn't they record mileage at the office? Just like why would he want to keep Ensim if he has no intention of using it? Shouldn't they record bandwidth at the switch?

BLARG! :mad:

thank you

I couldn't of said it any better.

owned.

Well your power supply issue is crazy, as long as your car model

I mean do u see it say anything about not having a control panel on there.

IT SAYS ENSIM ... That means that ensim comes with it. Its the offer, it doesnt say u can take this server and change the offer.

It clearly lists what u get and thats the offer. U do have the power and freedom to do as u wish with the server, but u also get what was offered.

I mean i cant see how hard this is to figure out. It seems like most get it...

Overall this thread has gotten to be a debate on whether or not as a consumer u ask questions about something ur not sure of.

Overall I think no one is wrong just some miscommunication

Joe

Originally posted by JBIZ718
Well your power supply issue is crazy, as long as your car model

Wha? :eek:

I mean do u see it say anything about not having a control panel on there.

IT SAYS ENSIM ... That means that ensim comes with it. Its the offer, it doesnt say u can take this server and change the offer.

Nobody in this thread has denied that it comes with Ensim. That is not the point of the thread. You still missed the point even after I explained it. He never said he didn't get what was offered.

It clearly lists what u get and thats the offer. U do have the power and freedom to do as u wish with the server, but u also get what was offered.

He doesn't have the freedom to do as he wishes with the server, and that's the point! If he truly had the freedom, he would be able to remove Ensim. If they didn't want him to remove Ensim, they should have stated so. It seems I'm not going to get through to you, so why do I bother? :bawling:

I mean i cant see how hard this is to figure out. It seems like most get it...

Overall this thread has gotten to be a debate on whether or not as a consumer u ask questions about something ur not sure of.

Overall I think no one is wrong just some miscommunication

Joe

Language sucks. Our thoughts are analog and language is digital. If we could only do telepathy... :scatter:

true
it's not like anyone here said that there wasn't ever a control panel or that ensim didn't come with it or CHANGING THE OFFER

but anyway whatever.

Originally posted by ToastyX
You guys are TOTALLY missing the point. :rolleyes:

You guys keep saying he should have asked. That's not something that has to be asked.



isn't this a case in point where asking would have solved this before it became an issue...

all examples aside this issue is between the customer and th ebusiness in question. why don't we all but out and let them deal with it in private.
:stickout

nah

i cancelled my order 2 hours after i ordered it

lol

so why the furore on here?

um
i started this thread before i cancelled
k

ahh
fair enough.

Geez.....be for real.....oh boy.... :(

Moderators PLEASE close this thread already!!

I think webreseller should offer MRTG stat included for free in their servers. What do you think?

Originally posted by clocker1996
they say you can't disable ensim, becuase if you do they can't track your bandwidth....

Wow...that's really the only thing I care about: can somebody at Webreseller confirm that? As a fellow host, I find that totally odd that they don't track bandwidth at router level? Actually I'm having a hard time believing it...

Originally posted by cyansmoker


Wow...that's really the only thing I care about: can somebody at Webreseller confirm that? As a fellow host, I find that totally odd that they don't track bandwidth at router level? Actually I'm having a hard time believing it...

you better believe it
that's what they told me
ask them yourself

If u contact them again.

That issue is resolved.


In a upcoming offer there will be clean RH machines available. Not sure on the date of the offer, but it will be available.


Joe

What? they have other ways now to monitor bandwidth other then the control panel?

From my knowledge

They have no problems monitoring bandwidth at router or switch level at this point and are continuing the development of this for future as well

Joe

What about those PLESK machines? How are they going to track it's bandwidth?

probably the same way.

lol cant you just edit the proper files and poof unlimited bandwith

If you guys want to monitor your bandwidth install mrtg and bandmin, as this should give you an accurate number of BW consumption both in and out.

-Steven

We have our own Internal System for track BW, we did not offer straight Red Hat becuase we wanted to be sure proper training and Q&A was done before adding that to the promotional line of servers. We do offer Red Hat for all managed systems, however, decisions had to be made to the degree of support that will be included at semi-managed..

Red Hat will be launched in the promo service line within 8 days.

Big News Will Be Coming Soon From WEBRESELLER,NET about a new service...

Originally posted by insiderhosting
If you guys want to monitor your bandwidth install mrtg and bandmin, as this should give you an accurate number of BW consumption both in and out.

-Steven

uhm, i dont think this is what the thread is about

total opposite.

Originally posted by clocker1996
What? they have other ways now to monitor bandwidth other then the control panel?

I was responding to your post with respect to the above statement and the ones that proceeded it.

-Steven

PLESK only monitors individual domains... not the entire server. I wouldn't mind them installing something on my PLESK to monitor bandwidth though. We aren't going to remove PLESK... now ensim I would remove any day :stickout

From there new promo

THere should be bandwidth tracking at switch level once everything is in place

Joe

Do you work for webreseller?
<----------------------------------

Yes, Joe works for Webreseller.

Originally posted by JBIZ718
From there new promo
THere should be bandwidth tracking at switch level once everything is in place
Joe

Does that mean that I can request support to install MRTG on my server now? I'm using Plesk and it's hard to track down the bandwidth usage without MRTG.

Joe was hired as of Monday as our Director of Sales

Here's what you do. Request a refund. If you aren't refunded, contact your bank and initiate a chargeback. The consumer always wins in a chargeback, so I don't see the problem. Sure, it sucks for Webreseller, but if they aren't willing to work with you, a chargeback is the only alternative.

What are u talking about.

The issue with webreseller and clocker is resolved.

The last of the conversation was talkin about how they track stats

Joe

Hi Joe.... :)

Originally posted by Webjunkie
Here's what you do. Request a refund. If you aren't refunded, contact your bank and initiate a chargeback. The consumer always wins in a chargeback, so I don't see the problem. Sure, it sucks for Webreseller, but if they aren't willing to work with you, a chargeback is the only alternative.

Did you even read the thread Webjunkie? Clocker1996 was never charged becuase he cancelled his order. There was no need for you to post about him requesting a charge back.

I see posts all the time saying "issue a charge back" like it solves everthing. People like you and others just continue to propogate the "credit card companies won't even care, they'll just refund you" line. All this does is encourage people to make malicious charge backs because they think they can get away with it - and unfortunately they usually do.

I'd be willing to bet that you don't have your own merchant account, becuase if you did you would realise how much trouble charge backs cause and that people can easily lose their merchant accounts because of them.

This has been a great add in module

http://webhostingtalk.com/showthread.php?threadid=33944

I used to use this.

Its good easy to setup and works well. I would password protect for security reasons. But if use plesk and install this its easy to track all clients

Joe

To set the record straight clocker1996 was never charged, it was canceled before it was processed...

Originally posted by JBIZ718
This has been a great add in module

http://webhostingtalk.com/showthread.php?threadid=33944

I used to use this.

Its good easy to setup and works well. I would password protect for security reasons. But if use plesk and install this its easy to track all clients

Joe

Hi Joe,

I know that add-on and already installed it, but it's not 100% accurate as it only shows http bandwidth. A real-time MRTG stat which shows the total usage of incoming and outgoing traffics is the best and most of other companies (DV2, Rackshack, etc) provides this for free. So why don't you just please install it on my server???

Yes we used that, but that only tracks clients, according on THEIR monthly basis, not our server's monthly bandwidth. If you get my meaning...

Originally posted by AcuNett
Yes we used that, but that only tracks clients, according on THEIR monthly basis, not our server's monthly bandwidth. If you get my meaning...

That's correct! That add-on script is not for tracking the actual bandwidth usage on the server. So what do you think Joe???

How hard is it to burn (although a dedicated server provider should have these cds in all pleaces) a redhat ISO.. install it on the box.. and tell the the customer that you cannot support anything that the client installs? It would make the customer happy, and your job a bit easier.

This is way late, but just throwing in my $XXX per month.

Originally posted by jayjay
How hard is it to burn (although a dedicated server provider should have these cds in all pleaces) a redhat ISO.. install it on the box.. and tell the the customer that you cannot support anything that the client installs? It would make the customer happy, and your job a bit easier.

This is way late, but just throwing in my $XXX per month.

true
but i guess unfortunately some companies just can't monitor bandwidht other then a silly control panel

newbie + dedicated server + control panel == webhost!

mhmmm