Any other Miva hosting partners out there being harassed by Miva for licensing violations? We've been a partner with Miva for years (started in 1998 I believe) and now they're telling us that Merchant licenses can not be reused on another domain. In other words if someone signs up for one of our Miva Merchant bundled accounts and it turns out to be fraudulent, or cancels an account after one or 2 months, we're S.O.L.. They expect us to eat the cost of the license as it can't be reused. I was not aware of this and I'm not sure that we want to take on that risk anymore. But on top of that, they want us to pay for Miva licenses for accounts that have cancelled service with us! Anyone else in the same boat?

Richard, this was in their contract. It specifically states this! We signed up in '99 with Miva Merchant 1.0, so I am sure your contract is the same.

Miva has done some pain in the as things lately like Miva Now and dropping Miva Order. You need to remember they are not in the shape they were a year ago. Many lay offs, increased attempts to sell product, etc... So much of this is to be expected, including enforcing things they did not care about before like license retread.

We always say we are looking for a new e-commerce provider whenever they do some changes. However we have a hard time finding something as easy to use and stable as their product and that comes with support for our customers. That is a huge bonus.

Side Note - do you register a new account to your customer or do you register it to your company? ;)

We have been with miva since 1.0 also. I remember calling the president for tech support on his cell phone. They pushed miva order down our throats and how miva merchant they raised the price from $55 to $95 for a 100pack. Which is why we are now moving to oscommerce.

Originally posted by UmBillyCord
Richard, this was in their contract. It specifically states this! We signed up in '99 with Miva Merchant 1.0, so I am sure your contract is the same.


When we signed up with them I don't recall this, but I guess I'll have to check...Either way, I don't think it's exactly good business practice to harass your partners in that way.

Side Note - do you register a new account to your customer or do you register it to your company? ;)

I'm not sure what you mean. We purchase licenses in bulk and then the user receives the license number and then registers Miva on their own with their own info.

They pushed miva order down our throats and how miva merchant they raised the price from $55 to $95 for a 100pack. Which is why we are now moving to oscommerce.

Did you not have good returns on MO? We found that it was just as good a seller as MM. I am with you on the 100 pack. That is the exact purchase we made. I still remember it. $5995 to include 1 Empresa license.

Maybe I should PM you on oscommerce.

I'm not sure what you mean. We purchase licenses in bulk and then the user receives the license number and then registers Miva on their own with their own info.

Send me a PM, I'll fill you in on how to avoid this.

Originally posted by jayglate
We have been with miva since 1.0 also. I remember calling the president for tech support on his cell phone. They pushed miva order down our throats and how miva merchant they raised the price from $55 to $95 for a 100pack. Which is why we are now moving to oscommerce.

I just came across osCommerce few weeks ago. I hate Miva! AAaa... I use 3.0 and 4.0 to maintain a site!

I use phpShop and the mySQL is sweet. Easy change and such. I than came to osCommerce and I was dissapointed because they did not have mySQL (but they do!).

They do not have that listed in their OPTIONS/Features and I told them...

Although I like phpShop to have Multi Level users, different pricing for different users and such. Order tracking, order status and such. I don't like the layout as much where osCommerce looks much better.

There is also issues with using multiple osCommerce on one server and having to setup separate tmp directories and such.

Originally posted by EnigmaBiz
There is also issues with using multiple osCommerce on one server and having to setup separate tmp directories and such.
Yup, we had some a lot of rewriting for oscommerce to work accross the board on our servers when it was still the exchange project. Definitely not meant to be multi-sites...

I was looking to implement oscommerce thru a payment gateway in au for my customers in the near future.

how bad is it for multi-sites?

this is an ensim/rh box

might have to look at interchange...

Unbelievable how you can't reuse a lic# after you paid for it. It should be your sole property, and the option to reuse should be available. But get this now, now Miva wants to charge for support! Read the below e-mail I got mail bombed with;

Miva Corporation is now charging for end user support, please go to the
following link to sign up for the Miva Service Club that best fits your
needs:

Info : http://www.miva.com/support/
FAQ : http://www.miva.com/support/faqs/
Documentation : http://www.miva.com/docs/
Gold/Platinum Login :
http://www.miva.com/support/paidsupport/index.mv

If you are a Certified Miva Business Partner, we will reply to your email
shortly.

Thank you,

Miva Corporation
http://www.miva.com

+1 858 490 2570 x3 support
+1 858 731 4200 fax


Now all of you tell me, does this look like day by day, month by month their trying to take advantage of their partners or currently/potential customers? It's unfair, and stupid.

Any suggestions for E-Commerce program that's user-friendly and runs by the same concept of Miva?

Yuckfou

Originally posted by yuckfou
Unbelievable how you can't reuse a lic# after you paid for it. It should be your sole property, and the option to reuse should be available. But get this now, now Miva wants to charge for support! Read the below e-mail I got mail bombed with;

Miva Corporation is now charging for end user support, please go to the
following link to sign up for the Miva Service Club that best fits your
needs:

Info : http://www.miva.com/support/
FAQ : http://www.miva.com/support/faqs/
Documentation : http://www.miva.com/docs/
Gold/Platinum Login :
http://www.miva.com/support/paidsupport/index.mv

If you are a Certified Miva Business Partner, we will reply to your email
shortly.

Thank you,

Miva Corporation
http://www.miva.com

+1 858 490 2570 x3 support
+1 858 731 4200 fax


Now all of you tell me, does this look like day by day, month by month their trying to take advantage of their partners or currently/potential customers? It's unfair, and stupid.

Any suggestions for E-Commerce program that's user-friendly and runs by the same concept of Miva?

Yuckfou

They have to make a living you too you know. We've had big issues in the past.. couldn't pack data on Miva 3. They did some research, fixed it happen again few days later.. and so on...

I think they are in the position where they can demand such. Lots of hosting companies support it, easy to setup... they own quite a bit of the market share....

I personally dislike or hate Miva. I've worked with it for awhile... daily basis for hours and hours. When you've got over 15K hits per day with 3K users browsing the catalog like crazy and having over 600 to 700 products being pounded.

Wish they would make a mySQL or more tweakable version... I would preffer osCommerce or phpShop over Miva.

I haven't even gotten into the module section where you spend few more hundred(s) on top of lic#, monthly and such.

It's a good cart but when you get too many of them on the same server and all major sites.. it times out quite a bit... Might be hosting end and not shopping cart end...

We are a miva hosting partner and don't fee like paying the raised rates of $89 per licnese compared to the previous price of $54 per license. Does anyone want to go in on a buy with me?

Does anyone know of a good cart that can be using in a multiuser environment? I am looking for something that can be placed in the public cgi-bin and give access to everyone; but still have the ability to allow each user to have their own custom cart.

mmm... maybe this could be a project in the future....

If no one knows of a cart like the one I have stated above, then would you buy a program like the one I described? I could probably throw a decent one together in a couple of weeks.

RedHat has released a cart.
I don't know ANYTHING about it but it may be worth a look...

Originally posted by cyansmoker
RedHat has released a cart.
I don't know ANYTHING about it but it may be worth a look...

It is called RedHat Interchange. It is even included with CPanel, but it seems that almost everybody doesn't like it.

RH Interchange is an amazing program with more features that I could ever list. However, it is a developer only program for people with lots of knowladge and time. Setting up even a basic cart with a nealry stock look is not easy and a complex cart is many times more time consuming.

When it first launched (before rh bought the project) I used the system and had a fair amount of sucess but it was a struggle for me to install given my knowladge of other ecommerce systems, programing, etc...

Interchange is great for big companies with development teams, not for Joe Q Idiot.