Greetings;

I was previously a reseller with DIYHosting before the big sellout, and have since moved onto my own servers and setup my own copy of H-Sphere. A few of my customers domains are coming up for renewal, so I went to transfer them to my new registrar (OpenSRS, not enom) and suddenly I noticed that ALL the domains that were registered under my account with DIY have their details set to 'Douglas Lopez' - I have tried transferring the domains, but naturally, they are locked and nobody at the contact address responds to the transfer request.

Where do I go from here to get this resolved?

Administrative Contact:
DIY
Douglas Lopez ***********@diyhosting.com)
+1.188825588478
Fax:
1700 St. James PL
suite 600
Houston, TX 77056
US

Technical Contact:
DIY
Douglas Lopez ***********@diyhosting.com)
+1.188825588478
Fax:
1700 St. James PL
suite 600
Houston, TX 77056
US

Registrant Contact:
DIY
Douglas Lopez ***********@diyhosting.com)
+1.188825588478
Fax:
1700 St. James PL
suite 600
Houston, TX 77056
US

Status: LockedRegards,

Ryan Alexander

Email DIY support would the first place to start...

ralexander -

This isn't out of the ordinary. Most web hosts that don't register a large volume of domain names just place their company information in the domain names they register. You just need to e-mail DIY to get the transfer approved.

Thread moved to Domain Name Forum.

Who is their upstream reseller? (enom)

Have you tried contacting them directly for assistance?

Not to dredge an oldie up. But I've been unable to get ahold of DIY (they ignore my tickets and answering machine messages) and enom is saying i have to go through icann and file a domain dispute, but they're not sure how it will work cause it wasn't exactly designed for the situation at hand.

?!

argh.

Not to dredge an oldie up. But I've been unable to get ahold of DIY (they ignore my tickets and answering machine messages) and enom is saying i have to go through icann and file a domain dispute, but they're not sure how it will work cause it wasn't exactly designed for the situation at hand.

?!

argh.
Well that is just plain awful. I assume you must have tried phoning them using their toll-free number?

Edit: re-read your message about answering machine messages.


This certainly doesn't look good.

Customer agrees and acknowledges that the domain name registration shall be transferred to DIYHosting as the paying entity for that registration to the registry and that we reserve all rights regarding such domain name including, without limitation, the right to make the domain name available to other parties for purchase. DIYHosting will reinstate Customer's domain name registration solely at DIYHosting's discretion, and subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee.

wow that's a real bomb for them to throw in there, lol...hrm.

i don't think that clause was there in the contract when Simon O'Rourke was running it, and that's when I was a DIY customer. Of course, I could be wrong but....I mean, they just let it expire it's not like they're trying to yoink the domain (and why bother it's a PR 0 domain)..

It's just that the customer has plastered this URL all over her business cards, etc, and she's been doing alot of promoting lately and bam, enom has pointed her site at like travel information sales pages cause it's expired. :\

I feel kind of rough but don't know how to fix this crap (other than open my own registrar account, which I did quite a while back but....)

Ryan

If you'll file an ICANN dispute, as eNom suggested, you'll more likely lose anyway, because you never were holder of the domain anyway... All rights were at DYI hands...

One more proof to my theory that domains must be purchased at the registrars and hosting - at the hosting companies; not mixing one with another.

Well the details of the domain were originally the customers, DIY was not mentioned anywhere in the WHOIS records except as the registrar.....

Well the details of the domain were originally the customers, DIY was not mentioned anywhere in the WHOIS records except as the registrar.....

Then you go to the domaintools.com, get the whois history (if they have it) get all other papers (invoices for the domain purchase from DYI, your customer's ID, etc etc etc) and approach eNom one more time. If that will be not enough, contact ICANN (and your lawyers).

Well that is just plain awful. I assume you must have tried phoning them using their toll-free number?

Edit: re-read your message about answering machine messages.


This certainly doesn't look good.

I am not sure why you omitted the VERY important text the precedes that message but for those wondering, here it is in it's full form:

In the event of a charge-back by a credit card company (or similar action by another payment provider allowed by DIYHosting) in connection with the payments of the registration fee for Customer's domain name registration, Customer agrees and acknowledges that the domain name registration shall be transferred to DIYHosting as the paying entity for that registration to the registry and that we reserve all rights regarding such domain name including, without limitation, the right to make the domain name available to other parties for purchase. DIYHosting will reinstate Customer's domain name registration solely at DIYHosting's discretion, and subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee.

Note the bold part of the quoted text (the part you omitted)

That is the same policy EIRCA has (and is a perfectly valid and self-explanatory policy). DIYHosting apparently kept that policy, in text form at least.

Ryan, I really wish I could help you. As you likely know, this domain problem was after the sale of DIYHosting, as were many problems. My guess is that DIYHosting's new owners (Pecos Technologies/ The Internet Group Inc) have such a storm of legal matters pending that they don't know what to do any longer.

If you are considering legal action, I would be ready, willing and extremely happy to assist you in any way physically possible. I believe you have my contact information.


Simon

Good to see you still around Simon, just mention the name and voila you arrive eh? ;)

Ya, it's definately an awkward situation - I even managed to dig up the customers original password (which AFAIK should be the password that would be associated with the enom account, and the username would be the first 8 chars of the hsphere username) - but it's not working.

So it's looking like they even changed passwords of the domains?

I just feel bad for this customer and she's fairly irate with me and my company right now, and I can't say I blame her. Just wish there was more I could do.

Further, as we're both Canadians and I'm not sure what exactly is available as far as legal recourse, unless the company you sold to is also Canadian?

Ryan

Good to see you still around Simon, just mention the name and voila you arrive eh? ;)
Actually, it was the DIYHosting name that attractd me to the thread :)

I even managed to dig up the customers original password (which AFAIK should be the password that would be associated with the enom account, and the username would be the first 8 chars of the hsphere username) - but it's not working.
Did you try that password at the white-label login page of enom? http://access.enom.com (You may be surprised.. it should work).

Further, as we're both Canadians and I'm not sure what exactly is available as far as legal recourse, unless the company you sold to is also Canadian?

That really doesn't mean much these days. As a Canadian, you still have rights in the US. Nobody can steal your property (intellectual or otherwise) and hide behind their nationality or base. I know there is at least one other Canadian based person or company that is in advanced stages of legal proceedings against Pecos Technologies.

Contacting a lawyer in Harris County or the Houston area in general will give you the solution you're looking for.

Simon

Thanks again for the info - I tried the generic login page but was greeted with A) That password is wrong, and B) This domain is expired and can no longer be updated.

Looking like the only option here (or at least the quickest one) is to wait for the domain to come up on expired auction? Not even sure how long that takes.

Say I noticed EIRCA isn't doing H-SPhere anymore, did you finally give up on it? I've been using it for the last year, but we're finally about to swallow our pride and head over to cpanel.

Ryan

Looking like the only option here (or at least the quickest one) is to wait for the domain to come up on expired auction? Not even sure how long that takes.
I would say that is probably the best move. You could create an enom account and try and get it through club drop.

Say I noticed EIRCA isn't doing H-SPhere anymore, did you finally give up on it? I've been using it for the last year, but we're finally about to swallow our pride and head over to cpanel.

We only offer H-Sphere on a managed server/cluster basis now. Our reseller hosting is cpanel-only.


Simon