We've been with enom for 4 years now. 2-3 years ago we emailed them asking about .com.au/.net.au extensions. Brandon Prior responded saying they would have the extensions up and running within the next few months. So in Jan 2006 I decided to send Enom an email asking them where is the .com.au extensions that were promised 2 years ago (probably to keep us there as we've put in 30-40k)

I get a response from Megan basically I asked whether they are going to supply us resellers with .com.au's or should we take our business elsewhere.


Hi Robert,

I am checking with our Developer on this now and will get back to you as
soon as I hear from him.



Thank you,
Megan

That was the 7th Jan 2006

On the 12th Jan 2006 she sent this


I haven't forgotten about you. I am waiting to hear from our Vice
President and he is currently traveling for business.


Thank you for your patience.
Megan


Up until now I have not heard a word! Do they think I'm simply going to forget? In any case, I've put in a complaint so I'm going to see what happens. If they don't offer it well we need to move.

I clicked on this thread out of curiosity... :)

They did the same thing with .ca domain transfers... promising it for months.. and it turned into years.

I'm sure they're "working" on getting .com.au capability.. but these things often take a LONG time, due to issues with the country registrar system and then integration into the eNom technology platform.

If you're unhappy with eNom, then why not go somewhere else and try your luck?

You can always also use a different registrar just for .com.au domains. We did this easily using the awbs.com (domain edition) software for years, until .ca domain transfers were finally provided by enom.

But calling them lying bastards is a stretch, imho. :)

Remember, it's also in THEIR best interest to offer as many extensions as possible. They are losing potential revenue by NOT being able to offer it.. so I highly doubt someone is sitting in an office and laughing because they pulled a fast one on you. I'm sure they DO want to offer these domains... but it isn't a matter of snapping your fingers to make it happen.

:)

We use drams which isn't open source so that's not possible. I don't understand it, registerfly who used enom offers .com.au domains now. I'm sure in the two to three years we've been asking them about it they could have had the system running and intergrated.

... registerfly who used enom offers .com.au domains now.

Registerfly is an accredited registrary, and is no longer an "official" reseller for enom. They still have many domains with enom, but they're pulling them out as time goes on.

It's likely that if they offer .com.au, they have their own arrangement with australia's registration authority. :)

I'm sure in the two to three years we've been asking them about it they could have had the system running and intergrated.

Depends, I guess, on their priorities. If there's not a lot of people asking for this capability, then it's probably not worth their time to draw away support/programming resources to make it happen.

Perhaps your best solution is to find a large group of people and all submit requests together to enom asking for this country code to be made available.

As with any business... demand of the MAJORITY of customers is what takes precidence.

:)

If you do leave, be sure to let them know why.

I can't understand this "blind loyalty" thing at all. Or the angst that it seems to be causing. If Enom don't offer the service, go someplace else that does offer the service. Period.

It's probably "normal", but I've yet to see a registrar openly tell someone "Sorry,
we're not able to fix your issue or provide what you want. Best you transfer else-
where." After all, no registrar (or any business for that matter) wants to lose their
customers' business for any reason whatsoever.

Is this something most people demand from companies nowadays: to openly tell
them to change providers because they can't fix their problems or don't offer what
they want?

Well they are adding .com.au's and they are working with the registry to get themselves accredited. They are also working on their back end systems for this upgrade.

They don't have an eta I'm told but we will be emailed. So I'll be checking the accredited list at ausregistry for updates.

Is this something most people demand from companies nowadays: to openly tell
them to change providers because they can't fix their problems or don't offer what
they want?

Yep. At least me :)

.com.au is not exactly a large extension in terms of units sold. Enom will not invest in development time, meeting the local registries cred requirements if they will only sell 1000 or so in a year. It not worth it.

Coight, free your inbox ;-)
I am unable to PM you.

Best regards

Done, feel free to do so.

Just thought I'd update those, Enom has lied again and failed to deliver .com.au domains. I will be ringing ausregistry tommorow to find out if they have ever received an application from Enom.

I get a response from Megan…

Funny, a couple of years ago, in a different issue, I continually received the same canned responses from a Megan there regarding the continued failure of an escalation to John Kane, Vice President of Business Development, including a new one for me being, “he is busy.” After several effectively ignored emails from me and despite the promise for Kane’s attention, that never occurred, the issue was never resolved, and I moved on.


Is this something most people demand from companies nowadays: to openly tell
them to change providers because they can't fix their problems or don't offer what
they want?
Absolutely. I see no issue with, “We are terribly sorry Mr. Consumer, we do not sell blue widgets, we only sell red ones.” I can’t imagine a customer preferring being lied to about that.

I can't understand this "blind loyalty" thing at all. Or the angst that it seems to be causing. If Enom don't offer the service, go someplace else that does offer the service. Period.
I completely agree, but I can also understand the OP feeling they were in an unnecessary holding pattern – up to a point, then you take your voting dollars elsewhere.

If Enom really felt they were soon getting the TLDs, ok. If they were purposefully making statements they knew were untrue or unlikely, that is another issue altogether.

Just thought I'd update those, Enom has lied again and failed to deliver .com.au domains. I will be ringing ausregistry tommorow to find out if they have ever received an application from Enom.
It’s frustrating, but I’d say it’s time to move on.