I think i have just lost 5 important domains to registerfly.

I just tried to renew my domains because I've been recieving renewal notices from registerfly that the domains were expiring today 02-16-06. Theyve taken payment but an email was sent that they were unable to be renewed.

First off I've tried to call they're support number 1-(973)-736-2545 and it just keeps ringing.

I've checked my bank balance and the money has been withdrawn but the renewals were unsuccessful.

Now heres where things get more aggravating. I start checking whois's all around and firstly notice that the whois expire dates all say 02-15-06 (not a typo). I have proof of many emails from registerfly that the domains expire 02-16-06.

Secondly, in the renewal emails, registerfly explains this

Forget to renew?.

RegisterFly.com allows a 30 day grace period after a name expires. During this 30 day grace period you can renew your domain. After the 30 day grace period expires your domain will move to the redemption period for 30 days prior to being dropped and made available again for registration. Once the domain is placed in redemption you CANNOT renew it via our interface.

Somebody help me. :smash:

I should also mention that i have always renewed on the expire dates in their emails without fail before.

This issue has been resolved

A quick PM from RegFly came through. I gave him my username and immediately my domains appeared. Handled very quickly and smoothly.

Response from RegFly:

The names have been renewed. Our system will retry up to 3 times in the event of a failure. Also we do have a new process

Renewals:

We have a new renewal process in place as of 2/1. Previously RegisterFly.com used multiple providers to handle our backend domain name registrations. We are now consolidating from multiple providers into RegisterFly.com directly. When you submit a renewal request we will be requesting the transfer from the different providers directly to RegisterFly.com, inc an ICANN acredited registrar. When the name transfers over (usually in a day or so) the full year will be added to your domain name. Your site and settings will remain unchanged during this transition. If you have any questions please feel free to contact our support department at support@registerfly.com

Amazing how things just "happen" when they get posted on WHT. :)

Looks like they're just having some hiccups with moving all their stuff to a new system. I hope everything is back on track soon as I do all my domain business with them. I've only had one major problem and it was fixed without incident so I can't complain.