Greetings!

I had the idea of creating customer satisfaction surveys, after every interaction with Live Help (only for random chats, not all). I was wondering the main question, what type of question(s) should I ask?

Thanks,
-- Tim

wuz this chat session helpful? :)

You can set few question like;

1. How satisfied are you with our hosting services based on a 1-5 scale where (1) means "very unsatisfied" and (5) is "extremely satisfied" and so on.

2. Were any problems resolved to your complete satisfaction within time?

3. Have you recommended our hosting company to others?

4. Would you recommend us?

5 What Services or Products would you like to suggest to be added with our service?