I can't get through to mchost.com currently. My sites are up yeah! But my email is all messed up and I can't access their site, forums or helpdesk. Anyone know their contact info by any chance???

Thanks

-Crash

We're not down, see http://www.mchost.com/ . There has been an announcement sent out through our mailing list. Apache has been recompiled with suexec support this morning and we're currently upgrading to the latest PHP.

It's amazing how quickly people are to harp on MChost. I also find it unsettling that they use this forum for disputer resoultion.

Kiwi, I don't know how you do it but go with speed and a steady hand

Mike

What do you suggest ADE? When I cannot contact them via their web site, customer forum or helpdesk? Send a friggin smoke signal?:angry: Step aside Mike this doesn't concern you. If you've experienced the recent outages at mchost, heard the excuses and lost clients because of it you might understand. Until then [mod edit: please be quiet]

I know Marc (kiwi) posts here... I found mchost through this site... thus my post. Mchost is going through growing pains.. which I understand, but hours of downtime translates to angry clients, which if you have a clue Mike, translates to lost revenue. Which is why we are all here in the first place right? I'm not the only one with technical issues on mchosts "tahiti server".. there are a bunch of us. Last time I checked this was the place to post about experiences with resellers. I initially signed up with MChost because of the positive feedback they received, and I had the same positive response to their service as well... BUT.. this last month has been chalked full of problems... so here I am again. If you like Mike, I'll draw you a picture with crayons... maybe then you'll get it :angry:

As for the aforesaid issue, it has been resolved. Thanks! I wish that all of these problems went away, and their service went back to the way it was a few months ago. But unfortunately my clients aren't that patient. And I'm trying to run a business.

<takes stress tab> <chases down with shot of pepto>

--end rant here--

This here is a snake skin jacket... it represents my individuality and belief in personal freedom.

Wild at Heart

I have moved most of my websites away from mchost.com but some of them are there yet.

I have just received this email from one of my customers:



I have been experiencing many problems - the following dates and times are when I have tried to access my site or my email and the server has been down:

4/24/02 4:05 pm EST -****.com mail server down and web server down

4/24/02 4:57pm EST - mail server still down

4/30/02 3:55pm EST- ****.com server down and ftp down

5/6/02 11:50am EST - ****.com server down

today I am unable to access my web site and I received an error message when trying to receive my emails that said my CPanel license had expired - and am unable to get my email.

If this continues to happen I would like to request a full refund and have my site moved to a new service. Do you know why this is happening and are there measures being taken to correct the problem?




I lost about 16 customers (estimate the cost for us) 2 weeks ago when they had a long down time and server problems which lasted about 1 WEEK.

People choose hosting companies from feedbacks they see here. They must be able to see negative feedbacks in addition to positive feedbacks to be able to decide correctly. This is why most of people come here. Mchost needs to increase quality of services , otherwise it will lose customers as we do. What do we want here ? No negative feedback about hosting companies here?

Mac

if you send a message please by all means use skywriting. easyer to see LOL

I've had outages that cost me alot of money. But that's business.

My post was more about the dispute resolution system that is used within this community.

Bt anyway, like I said...skywriting, I like that. makes me laugh alot.

mike

Crash & sarmadys: I understand that outages are frustrating and certainly result in losses, for both our clients and us. The instability of the earlier servers in the old data center as well as some connectivity hiccups have lead us to the decision to move all earlier servers into the new data center within the next 2 months, one by one, where we can offer the much better performance for these machines, which the newer machines in the new data center are experiencing.

Again, i understand that sometimes outages are unacceptable and i respect your decisions as the best for your business, just like we take decisions to improve our service.

Originally posted by Crash
PS. ADE, thanks for your insight on the subject. If I switch hosting companies I'll know to stear clear of ADEhost (http://www.adehost.com/).

Actually, after your childish response, he must be quite please of reading that

Until then [mod edit: please be quiet]

Flaming everyone in the way :o

In defense of MCHost, I have not had one minute of unscheduled downtime that I have seen (and I have monitoring software checking in 60 second intervals)... other than a server reboot which is usually announced.

I am on one of the new servers in the new datacenter though which makes a big difference.

Support times are also improving drasticly... I had a ticket resolved (not answered, resolved) in less than an hour yesterday.

I understand that some people on the severs that were experiencing problems had a rough time... and completely understand their frustration and even anger. Losing clients sure isn't fun. I don't even blame them if they wanted to leave MCHost...

Just want to let you guys know that the majority of us haven't had any major problems :D

Originally posted by beley
In defense of MCHost, I have not had one minute of unscheduled downtime that I have seen (and I have monitoring software checking in 60 second intervals)... other than a server reboot which is usually announced.

Define schedule/unschedule downtime :)
InterNAP needs to inform their customers 48 hours ahead of time if they need to do anything that will cause even the slightest downtime, e.g. when they need to add my IPs into their routers. This is scheduled maintenance. You can't just tell your customer, "server will be down for the next 30 minutes" and call it scheduled downtime.

cheers,
:beer:

Originally posted by Crash
PS. ADE, thanks for your insight on the subject. If I switch hosting companies I'll know to stear clear of ADEhost (http://www.adehost.com/).

What's your problem? I don't see why you had to jump on ADEhost.. he was just stating his opinion, just like you did.

MCHost looks up to me =)

ADEhost you did take the thread off topic, just noting.

Yes you are right, I did take the post off topic, for that I am in error. But the backlash that was effected by another poster was in it's upmost rude.

but anyway to stay on topic:

Define schedule/unschedule downtime:

Schedualed down time by my rules is all upgrades that are announced with 24 to 5 days advance notice. Also Schedualed down time for security is only given 3 hours notice by e-mail, then followed up with another e-mail pointing out what the fix was, and sometimes a link so that end-users can fix there system.

why only 3 hours, I get the update notices, and I quickly try to get them done, hackers are constantly scanning systems for weaknesses. knock on wood that Unix platform has very few announcements, but if you even wait 1 days, you could get slammed severly.

unschedule downtime, is everything else, If i can not tell people within my 3 hour (security) or 24 hour (update) guild lines, I have accumilated the bad downtime which customers sometimes don't understand. I have yet had 1 complaint since I've instituted these rules from any client. I think from some of the e-mails I got from my clients, that they like these notices.

Mike

Originally posted by kdghsu


What's your problem? I don't see why you had to jump on ADEhost.. he was just stating his opinion, just like you did.


Why diid I jump on ADE? Well because at the moment I was pulling my hair out... and the last thing I needed to hear was someone criticize me for posting here. Thus the flame. Was I raving maniac at the time...perhaps. But ADE set himself up for the flame so flame I did. BTW ADE... sorry for being such a freak... when I'm stressed SATAN takes over my keyboard :)

As for the rest of you who question my initial post... I believe it was a legitimate post. And no I don't want start a flame war... but if you going to bring it, I'm not going to sit here and ignore it... actually... I will... I'll let satan take over again :D

PS. Kiwi (marc from mchost) made me a very nice offer to set things straight. Mainly moving my sites to the new "stable" servers at dv2. He handled it a lot better than I did, and I appreciate that. After the switch I'll let you all know the details and outcome.

-crash