dialuphost
05-05-2002, 09:48 PM
I am in the middle of devising a plan for webhosts in particular to offer phone support. I am just wondering how many hosts would like a solution like bobcares.com but for phone support in the United States. Each hosting company will have their own 1-800 number and would pay a per phone call rate plus a monthly charge for the 1-800 number. The reps would be experinced reps that would answer the phone " Thank you for calling XXX hosting company how can I help you.
Please not this be would be only for support and would run at about $1.00-$2.00 per phone call by my specs to hire reps and a $15.00 1-800 number charge.
What are your thoughts?
Lurleene
05-05-2002, 09:52 PM
What are your thoughts?
My thoughts are: Great! When do you open! :D
Avail
05-05-2002, 09:58 PM
I don't see how you would be able to get enough reps to handle it 24/7, but if it were for business hours only then it might be possible. That would be a neat service.
redcoyote7
05-06-2002, 12:22 AM
Let me know when you're up and running:
sbrad
05-06-2002, 08:50 AM
We get a lot of sales calls on our number.
How would you handle that?
1q1q1q
05-06-2002, 09:43 AM
I am looking for that also.
:D :D
Asher S
05-06-2002, 10:27 AM
Great offer, I'd love to see that and I would definately sign up :D On a side note, I had to sound like a prick and correct me if I am wrong but I think this post should be in the related offers and request form? :)
Incognito
05-06-2002, 12:58 PM
Asked because that pricing might work (although tight) in other countries, but would not work in U. S.
Calculations
Average Salary for Qualified Tech $15.00 - $20.00 /hr
Average Cost including fringes/taxes $16.50 - $22.50/hr.
Average Cost including overhead $20.00 - $30.00/hr
Maximum Calls Per Hour 8 - 6
Average Utilization - 75% - 50%
Average Calls Per Hour - 6 - 3
Average Cost Per Call $3.33 - $10.00
Average Price for 30% Margin $4.75 - $14.29 per call
GoldenTiger
05-06-2002, 04:24 PM
Originally posted by Lurleene
My thoughts are: Great! When do you open! :D
SIGN ME UP :)!
Design123
05-06-2002, 07:49 PM
Wouldn't it be Easier, Faster, Better, and More Cost Effective, if you did live chat support? I mean you would be able to do the same thing, only faster, easier, and better, and it would be more cost effective.
Would it not? Is phone support just better period or what?
Not Criticizing. Just Curious! :)
Thanks
Originally posted by GoldenTiger
SIGN ME UP :)!
Chat and Instant Message support using rent-a-rep's would be a pretty cool idea.
