How does the windows application work? How do staffmembers login on their home pc? Does it connect to a mysql database directly or does it include a file on the server? Does the staff member need to fill in any mysql details in, in some option menu?

Ifnot, how does it work? Thanks in advance,

Sam Granger

You can download free trial on Live Help site.

Ok... we use it so I'll try and answer as best I can.

How does the windows application work?
There is a seperate program, Livehelp Messanger, which is included free so that staff can login. They have a unique to your business username which connects to your mysql database.

Does it connect to a mysql database directly or does it include a file on the server?

Both. There is a web-based edition for Mac users (although a Mac app. should be available soon) and your customer will use the web based files to communicate with your staff. The windows application connects to the mysql database to add and retrieve login credentials, settings, chat transcripts, etc.

Does the staff member need to fill in any mysql details in, in some option menu?

No. This is automatically retrieved. When you login, you enter the account (e.g. livehelp@website.com where domain.com is your website) the staff user ID (e.g. sales) then the respective password. You can, of course, have these details saved so they are not entered every time - just initially.


Hope this helps....

Just to add to the post above, the windows application uses an XML file on the server to retrieve data rather than connecting directly to the database in MySQL. This means that whilever you are logged into the live chat program you will see a lot of requests for this XML page on the server - especially if you have multiple operators on at the same time which can slow down the servers performance quite considerably in my experience.

Matt

Ok, thanks for the replies guys. The reason why I'm asking is because I want something similair making but not sure what the best way is. Bascailly I want people to be able to login on a windows client and view messages (personal messages). Messages will be stored on server but I'm not sure what the best way is to do this. You say livehelp is slow? Looking for a fast way to do something like this where people only have login details to their own account.