Any one know any way to get a hold of Gxhosting?
Seems ive been screwed for $80 (2x my account for $19 for 2 months = $80) And I cancled my account 2months before the fact! Im sorry I ever gave them my CC #. Im usin checks/$$ order from now on.

From what i've seen you wont be able to contact them. Your best just moving on and licking your wounds.

Well, I hope they don't charge you again - next month!

I'd say seach for GX on the boards here, but there might be too many to come up with an address for them. You should call your credit card company. Paying via credit card is actually one of the safer methods since you can do a charge back for the amount that was charged (worst case scenario). I recommend you contact them immediately.

You might want to try calling the 800# listed in their WHOIS record. I would also recomend Chicken's idea of a chargeback; you'll likely get your money back, plus they'll have to pay chargeback fees.

The WHOIS for gxhosting.net:


Technical Contact:
Hosting, GX info@gxhosting.com
Next Generation Hosting
57 West Canadian Wds. Rd.
Manalapan, NJ 07726
US
800-859-5422, (Fax) 732-972-0772

I remember readling a topic with 170+ replies about this host from somewhere. I think this host was sued and going off. Hmm I am not sure what I said correct info, sorry.

No, you're right. The old Tips-Tricks forum (now part of HostSearch and on a different forum system) had a 154-post thread on GXHosting. They've now pretty much shut down their business (there were a few threads on this a few weeks back) and 'transferred' their clients to Trinity Host. Do a search and you'll find the threads.

It's off topic but I can not edit my own post. It just won't let me.

so here is correction : I am not sure what I said 'is' correct info.

They've now pretty much shut down their business (there were a few threads on this a few weeks back) and 'transferred' their clients to Trinity Host.
Wasn't that PageCreators who transferred their clients to Trinity Host (http://www.trinityhost.com/)? Trinity has had an "UNDER CONSTRUCTION FOR 48 HRS" sign up for a week or so, at least.

Kevin, contact your bank and dispute the charge. Also contact the NJ BBB and Attorney General's Office of Consumer Affairs, and the FTC, and file complaints. See the last link in my signature for contact information for all three (scroll down).

*groan* I'm getting confused too. Thanks Deb for the correction.

Time for me to search through the threads again.....

I had two clients who transfered their domain names from gxhosting to my servers. Them too, they couldn't contact gxhosting, they're pretty pissed off, I think they lost more than $80.

Originally posted by SK
I had two clients who transfered their domain names from gxhosting to my servers. Them too, they couldn't contact gxhosting, they're pretty pissed off, I think they lost more than $80.

I too have taken in some refugess from GX-land.

Here's the part I don't understand. As a vendor who takes American Express online, I have to deal with the fact that any customer can do a chargeback at any time without Amex or my bank contacting me for a reason or dispute resolution. So poof! Instantly the money is back on the card and I have to fight to prove the charge is valid. It's Amex's way of protecting the consumer shopping online.

Visa and M/C also offer chargebacks - putting pressure on the vendor to show the charge is valid. And it has to be done within something like 5 days of receipt of the notification from the bank. The odds of GX (if they can even be contacted by the bank) being able to dispute the chargeback within that timeframe are nil.

These people who lost $$ need only contact the bank and dispute the charge. If they paid with Amex, they get an instant refund. If they paid with M/C or Visa, the host would then have a few days to prove that they rendered the service per the contract, which of course they cannot since they're out of business. Not to mention the more of these chargebacks pile up, the more likely the host will lose the merchant account and cannot bill anyone anything.

moral of the story: if you have paid by credit card and are not given the service, you are protected. You should not lose one cent if the host has not lived up to their promise (or in this case folded up their tents and set sail for South America).

I agree that it is fair enough to put charge back with these type of companies.

I would like to ask what an honest hosting company should do in case somebody mis-uses their resources (by spamming, over using bandwidth etc...) and then put a charge back. I am soon going to own a hosting company and would like to know how I will handle the situation just mentioned.

Sadly, I believe the only thing that you can do is take it up the donkey. While you could try to prove this or that, and argue the chargeback, it is probably going to cost you more time and effort than whatever the amount was the client charged back. Card companies are on the side of the consumer more often than not.

I'd pose that question to your cc processing company to see what they recommend, safeguards, etc...

Address Verification.

Not a miracle cure, but if you check out any suspicious charges for the address match, then you can at least tell whether the card is valid and the user has the right information. Can't do it for foreign orders, which is a pain, but we've caught a few suspicious looking orders (like listing 123 Main Street with a phone # of 555-1212) before they got billed. All you do is tell your client for security reasons you need to verify the address the card gets billed to. If they're legit they won't have any problem, if they're a spammer, they will go away and find the next host, hoping they won't be as on the ball. If your system is automated it will have to have a filter to reject certain AVS codes (unfortunately Alabanza doesn't have that yet so we check suspicious ones manually).

I have found Lightning Servers (http://www.lightningservers.net) services best in terms of everything.

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