I am new to reselling and I was planning on hosting my support on another server in the event of complete outage. This way, I will be able to respond to customer inquires.

Does anyone else do this? Would it be worth the expense?

Basically, what do you do if your host goes down for a significant amount of time? How do you contact customers and let them know what is going on?

Sem

Here's a thought - try the poor man's mirror.

Create two accounts, one on your server and one on another both under the same domain. When registering the DNS, have ns1 & ns2 point to your server. Have ns3 & ns4 point to the other server. If your server goes down, the other one will come up.

The second account doesn't need to be very robust. It can be your basic home page without all the fancy stuff. Just so poeple can see it's your site and send you email.

Waw.. Sound a very simple but nice idea ... Did any one tried this before? Will the transfer to the second server (That is pointed by ns3 and ns4) will be Instantinous if server 1 is Down ?? If this is right, We can reach simply 100% up time....

I also think that the second Hosting Company (Providing the backup server) can simply provide 2 IP address as Name servers (ns3.resellername.com, ns4.resellername.com) to still remain annonymous.

I like the idea.. Any one tried this before ?

Thanks

I've done it. Your mileage may vary. Be sure to test it. AND don't have the two sites hosted at the same NOC as many times the problem is not with the server but with the NOC's network. You might also make sure that the NOC's have different primary communications providers because if they have the same one and it goes down... that ends your 100% uptime.