Well, here's the story. I paid RegisterFly its renewal fee on 01/06/06, six days before surplusworks.com would have expired, that being on 01/12/06. Fly sold the name to someone else and they will not respond to my emails, but they continue to bill me for all of them.

What is even more enraging was that they sold geardock.com, which won't expire until 01/22/06 to someone else too. I also paid for that renewal on 01/06/06.

And they took barethings.com, with its renewal date of 02/03/06! They take whatever they want and continue to send out bills. This has to be criminal. I will never know the extent of the larceny over the years, but these three became apparent in the course of a single week.

I would xfer out of RegisterFly, no matter how much time you think you may have.

Uh, did you attempt to call them or did you file an abuse complaint? Domain registrars will usually not just sell your domains away without a damn good reason...and it's usually against their terms to do so anyway. Did you get notification of this?

Uh, did you attempt to call them or did you file an abuse complaint? Domain registrars will usually not just sell your domains away without a damn good reason...and it's usually against their terms to do so anyway. Did you get notification of this?

I have called them in the recent past, paying for renewals for names I was not aware had been stolen. Calling the Fly involves a lot of time and disconnections. My emails to them have been direct and explicit, and they will not respond to them.

There was no reason, much less a damn good one, for them to have sold those names. There was no notification of any kind and the larceny would probably have continued had I not discovered an admin and email address that I was not familiar with.

I'm not the bad guy here.

I would recommend you contact their abuse dept. I have seen many cases with many registrars where they will delete the names if abuse has occured or a tos violation has occured. Ranting here is not going to help you. I would recommend you PM user regfly here since he works for registerfly and seems to be helpful

This was not meant to be a rant, but rather a warning.

If you're not familiar with a RegisterFly notice for renewal, here is their latest.


Subj: Registerfly.com DOMAIN RENEWAL notice for LtlPhysics
Date: 1/15/06 5:57:18 AM Central Standard Time
From: DO_NOT_REPLY@registerflysupport.com
To: LtlPhysics@aol.com
Sent from the Internet (Details)



--HTMLDEMO43ca3010a6891
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable

Lee Scherer
This is a notification that the following names in your account will expire in 7 days or less.

Expire Date Domain Name
-----------------------------------------------
2006-01-22 bluescoop.com
2006-01-22 geardock.com
-----------------------------------------------
Total names in this list (2)


To renew your .org, .com or .net names for only $8.99 per year(other tld's may vary), please do the following:

1. Login to your account at http://www.registerfly.com/renew/index.php
2. You can filter you names which are due to expire in the next NN months
3. Select (Check) the domain(s) you want to be renewed and sselect add to cart
4. Select the term you would like to renew(1,5,10 years)
5. Pay for the renewal or debit your quick checkout account


We have grown to over 650,000 customers from all over the world. We have also added new powerful features designed to make managing your domains painless, some of these features are:
- Global Domain Management - Make changes to one, two or all of your domains at once -
- Create FREE nameservers -
- FREE Complete DNS, CNAME, MX, URL Framing/forwarding -
- FREE E-mail Forwarding -
- Quick Manage - Complete domain control in once click! -




We will send out an e-mail confirmation of your renewal when complete.

Please visit our online support system at http://www.registerflysupport.com for more information or to contact us.

Registerfly.com


--HTMLDEMO43ca3010a6891
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: base64


Regarding a tos violation, I just bought the name, paid for it and put it on the shelf.

If you look up the whois for the name, you can see that it was sold on October 10, 2005. Here is a bit of the top of the whois page.


The Data in OnlineNIC's WHOIS database is provided by OnlineNIC
for information purposes, and to assist persons in obtaining
information about or related to a domain name registration record.
OnlineNIC does not guarantee its accuracy. By starting a WHOIS
query, you agree that you will use this Data only for lawful
purposes and that, under no circumstances will you use this Data
to:
(1)allow, enable, or otherwise support the transmission of mass
unsolicited,commercial advertising or solicitations via e-mail(spam).
(2)enable high volume,automated, electronic processes that apply
to OnlineNIC Inc.(or its systems).

OnlineNIC reserves the right to modify these terms at any time.
By starting this query, you agree to abide by this policy.


Registrant:
Lai Wai Hung, Frankie fpo2@mac.com +852.91920801
Lai Wai Hung, Frankie
Hong Kong
Hong Kong,Hong Kong,HONG KONG 00852


Domain Name:geardock.com
Record last updated at 2005-10-17 03:45:58
Record created on 2005/10/17
Record expired on 2006/10/17

I attempted to login to my account at RegisterFly. They claim they do not know me.
They will probably refuse to honor my recent attempt to transfer three names to another registrar.


Note: This site uses cookies, and won't function properly without them. If you have them turned off, please turn them on to continue.


Unable to locate user account [LtlPhysics], please try again. If you are unsure of your password please click here. Due to new security guidelines we require all passwords now to be strong and of a minimum length


Account Login Sub-User Login Single Domain

User name:

Password:



Forgot your password? Remember my user name

Contact RegisterFly


Please choose the appropriate department you wish to contact


Customer Service Department
Sales Department
Risk Department

*** I chose the Customer Service Dept ***

Contact RegisterFly




Your RegisterFly UserID:*
Your name:*
Your title:
Company:
Address:
City:
State:
Zipcode:
Country:
Telephone:
Email-address:*
Domain name:

Comments:* I attempted to login this afternoon, but was told you no longer recognize my name. I got this message: Unable to locate user account [LtlPhysics], please try again. If you are unsure of your password please click here. Due to new security guidelines we require all passwords now to be strong and of a minimum length

I have always been LtlPhysics since day one and if I am to be assigned a new password, how can that be done if you no longer know who I am. My email is, and has always been, LtlPhysics@aol.com.

*** I sent the message and received this confirmation: ***

YOUR MESSAGE WAS SENT, YOU SHOULD EXPECT A RESPONSE IN 2-4 HOURS

*** I sent the message and received this confirmation: ***

YOUR MESSAGE WAS SENT, YOU SHOULD EXPECT A RESPONSE IN 2-4 HOURS

Anything more? How this ended?

I clicked on their password link and the Fly suddenly remembered my name and did send a prompt confirmation, which came as a surprise. BTW, the Fly is still sending me notices to renew for the domains they stole from me. In fact, one of those domains is registered with the Fly too, so they have been billing two parties for the same name!

Is this true? I feel little nervous because I have more than 100 domains with them and afraid to lost anyone of them.

me too. i have hundreds there. I cant check all my domains every now and then.

I've never faced any such issue with them, I have more than 200 domains with them now.

Unable to locate user account [******], please try again. If you are unsure of your password please click here. Due to new security guidelines we require all passwords now to be strong and of a minimum length


wanted to login today and i cant !!!!

wanted to login today and i cant !!!!

What if you'll click 'there', as suggested?

nothing - no password reminder - it say email is sent but i dont get it

and i cant get anyone on the phone

update:
can login again - strange things are happening

strange... I've never heard too many bad reports until now... did they get back to you as yet?

Ray

me too. i have hundreds there. I cant check all my domains every now and then.

Checking your domains every now and then won't make a difference. If Fly decides to sell your domain to someone else, it's an instantaneous event. One-second it's in your name and a second later it belongs to another.

I did not receive any notice or offer from another party and have not received any response to my emails. Renewal dates do not matter, emails do not matter, prayers and good works will probably not matter either. Get your names out of there.

I have been going through my files...

I registered surplusworks with Gandi on 01/12/02:

G A N D I
(Gestion et Attribution des
Noms de Domaine sur Internet) Domains choosen:

2 domains (2 years)

We now have all information needed to register the domains
cosmicbot.com and SurplusWorks.com


I registered geardock w/Gandi on 12/22/01 and transferred it to the Fly on 01/07/03.

I believe the long in problems were due to password updates to a stronger encryption.

No notification and bad timing, but unrelated to the other troubles.

It was suggested that an occasional examination of the status of a person's domains may be beneficial, and perhaps the larceny could be caught in the act. I don't think that that is a useful pursuit, particularly for those who have thousands of domains with a registrar like RegFly.

But I don't have thousands of names with the Fly and I looked them up using NetSol's whois. The information I found was not uniform at all, but my name, email and address could be found somewhere in the text.

But one name had quite a bit of information that weren't typed by my fingers.

Status: LockedName Servers:dns1.name-services.comdns2.name-services.comdns3. name-services.comdns4.name-services.comdns5.name-services.comCreation date: 15 May 2005 01:59:06Expiration date: 15 May 2006 01:59:06Whois-Services: bb8618b5-13b7-4597-9037-1495e0d51d4b@whois-services.comThe data in this whois database is provided to you for informationpurposes only, that is, to assist you in obtaining information about orrelated to a domain name registration record. We make this informationavailable "as is," and do not guarantee its accuracy. By submitting awhois query, you agree that you will use this data only for lawfulpurposes and that, under no circumstances will you use this data to: (1)enable high volume, automated, electronic processes that stress or loadthis whois database system providing you this information; or (2) allow,enable, or otherwise support the transmission of mass unsolicited,commercial advertising or solicitations via direct mail, electronicmail, or by telephone. The compilation, repackaging, dissemination orother use of this data is expressly prohibited without prior writtenconsent from us. The registrar of record is eNom. We reserve the rightto modify these terms at any time. By submitting this query, you agreeto abide by these terms.Version 6.3 4/3/2002
The previous information has been obtained either directly from the registrant or a registrar of the domain name other than Network Solutions. Network Solutions, therefore, does not guarantee its accuracy or completeness.

Show underlying registry data for this record



Current Registrar: ENOM, INC.
IP Address: 72.51.33.158 (ARIN & RIPE IP search)
IP Location: US(UNITED STATES)-NEW YORK-NEW YORK
Record Type: Domain Name
Server Type: Apache 2
Lock Status: REGISTRAR-LOCK
Web Site Status: Parked
DMOZ no listings
Y! Directory: see listings
Web Site Title: RCTOYS.COM // Draganflyer V Ti Pro Thermal Intelligence Gyro Stabilized Helicopter
Meta Description: The Draganflyer V Remote Control Gyro-stabilized Helicopter with Eyecam Videocamera by Draganfly Innovations. The most unique and fun flying machines for personal and commercial applications - we carry a full line of inc
Meta Keywords: r/c,rc,model,hobby,radio,control,aviation,pilot,military,surveillance,airplane, helis,helicopter,helicopters,mail,order,battlebot,battlebots,robot,robotics,flight,rpv,aerial, draganflyer,dragonflyer,dragonfly,video,pilot,model,vectron,blackhawk,futaba,roswe
Secure: No
E-commerce: No
Traffic Ranking: Not available
Data as of: 14-Jun-2005

I don't have anything to do with RCTOYS.COM and I will transfer this name from RegFly immediately.

I'm too late. Funturnon.com is being used by another party, courtesy of RegFly.

This is from NetSol's whois:

funturnon.com

Certified Offer Service - Make an offer on this domain
Backorder - Try to get this name when it becomes available
SSL Certificates - Make this site secure
Site Confirm Seals - Become a trusted Web Site
Registration Service Provided By: Registerfly.com
Contact: rapid@registerfly.com
Visit: http://www.registerfly.com

Domain name: FUNTURNON.COM

Registrant Contact:
Geek Stew
Lee Scherer (LtlPhysics@aol.com)
+1.6517781523
Fax: none
1067 Jessie St
St Paul, MN 55101-3812
US

Administrative Contact:
Geek Stew
Lee Scherer (LtlPhysics@aol.com)
+1.6517781523
Fax: none
1067 Jessie St
St Paul, MN 55101-3812
US

Technical Contact:
Geek Stew
Lee Scherer (LtlPhysics@aol.com)
+1.6517781523
Fax: none
1067 Jessie St
St Paul, MN 55101-3812
US

Status: Locked

Name Servers:
dns1.name-services.com
dns2.name-services.com
dns3.name-services.com
dns4.name-services.com
dns5.name-services.com

Creation date: 15 May 2005 01:59:06
Expiration date: 15 May 2006 01:59:06
Whois-Services: bb8618b5-13b7-4597-9037-1495e0d51d4b@whois-services.com


The data in this whois database is provided to you for information
purposes only, that is, to assist you in obtaining information about or
related to a domain name registration record. We make this information
available "as is," and do not guarantee its accuracy. By submitting a
whois query, you agree that you will use this data only for lawful
purposes and that, under no circumstances will you use this data to: (1)
enable high volume, automated, electronic processes that stress or load
this whois database system providing you this information; or (2) allow,
enable, or otherwise support the transmission of mass unsolicited,
commercial advertising or solicitations via direct mail, electronic
mail, or by telephone. The compilation, repackaging, dissemination or
other use of this data is expressly prohibited without prior written
consent from us. The registrar of record is eNom. We reserve the right
to modify these terms at any time. By submitting this query, you agree
to abide by these terms.
Version 6.3 4/3/2002



The previous information has been obtained either directly from the registrant or a registrar of the domain name other than Network Solutions. Network Solutions, therefore, does not guarantee its accuracy or completeness.

Show underlying registry data for this record



Current Registrar: ENOM, INC.
IP Address: 72.51.33.158 (ARIN & RIPE IP search)
IP Location: US(UNITED STATES)-NEW YORK-NEW YORK
Record Type: Domain Name
Server Type: Apache 2
Lock Status: REGISTRAR-LOCK
Web Site Status: Parked
DMOZ no listings
Y! Directory: see listings
Web Site Title: RCTOYS.COM // Draganflyer V Ti Pro Thermal Intelligence Gyro Stabilized Helicopter
Meta Description: The Draganflyer V Remote Control Gyro-stabilized Helicopter with Eyecam Videocamera by Draganfly Innovations. The most unique and fun flying machines for personal and commercial applications - we carry a full line of inc
Meta Keywords: r/c,rc,model,hobby,radio,control,aviation,pilot,military,surveillance,airplane, helis,helicopter,helicopters,mail,order,battlebot,battlebots,robot,robotics, flight,rpv,aerial,draganflyer,dragonflyer,dragonfly,video,pilot,model,vectron, blackhawk,futaba,roswe
Secure: No
E-commerce: No
Traffic Ranking: Not available
Data as of: 14-Jun-2005

I did not type in any of that information and funturnon.com is being used by yet another party. Damn them.

RegisterFly has just altered the date I became a "customer."

Main Manage Domains My Profile Users Accounting My Services Reports



Account Control Panel

Welcome Lee Scherer you have been a valued customer since 2002-04-29

DOMAIN INFORMATION
Total Domains: 30
Oldest Domain: 2000-09-02
Newest Domain: 2005-05-15
Expired Domains: 5
Expire within 30 days 0
Auto-Renewal 0
Active Transfers 0

Notice that my oldest domain was created or transferred to the Fly on 2000-09-02, a year and a half BEFORE I became a customer. How could that be possible?

There you have it, my name, email address, home address, phone number, everything you would need to contact me. But I did intercept funturnon before I was deleted as the administrative contact.

I called Go Daddy and completed the necessary emails and codes. The only way to halt the transfer, if I have read the relevant tos material, is if the registrar objects. That registrar, of course, is RegFly.

Funturnon.com is not up for renewal until 05/05/2006.

funturnon.com 2005-05-15 2006-05-15

LtlPhysics >> you can contact WHT user 'regfly' by PM. He's working for RegisterFly and is quite nice guy to deal with. Saved my a$$ couple of times already.

Good luck!

Stay away from Registerfly they did the same too me also. They stole my domain and sold it to another RF member. I am thinking of talking to ICANN to see if they can check out Registerfly.

I don't get how RF became a ICANN acredited register? There support is horrible, the phone service sounds like a teenager is supporting them. I have stayed away from them and transfered all my domains away. They even double charged me once for one domain. Also watch out for the 5.50 .net registers they over charge you and when you talk to support they don't reply back at all.

I tried that, sending a pm to RegFly, Stan, but I think this is too big for him. He hasn't responded.

So far, RegisterFly has sold geardock.com, funturnon.com, surplusworks.com, barethings.com and the lastest, sweatshopfree.com.

A person on another domain related bb thought I was too quick to judge and acting silly about this. I prepared some documentation about my recent discoveries. I would like to post that here.


RegisterFly fan:

Please do not think I think you fabricated anything. LT, but as a customer of this company, I am hoping to hear both sides and my last post addressing your accusation that they changed your customer date was probably accurate and it meant the date you bought the domain... and if you are so quik to accuse, it does raise a red flag concerning your other posts. I am just a calling a spade a spade type thinker(and that last post was...VERY ACCUSATIONAL AND ALMOST SILLY imo-as a reasonable person, I do not see how you can read what you did from that info-that they changed your customer joining date)- and I am not sure that registerfly is "dirty" and want them to speak for themselves. Hopefully they will.


Well, of course I'm accusational. How could I not be?

RegisterFly has locked funturnon.com and will not allow the transfer to Go Daddy.

Subj: Domain Transfer Failed - Status Not Valid
Date: 2/2/06 12:12:08 AM Central Standard Time
From: support@godaddy.com
To: ltlphysics@aol.com
Sent from the Internet (Details)



===================================================================DOMAIN TRANSFER FAILED - Status Not Valid===================================================================Dear Lee Scherer,You recently purchased a domain registrar transfer for:FUNTURNON.COMHowever, the current status of the above domain name(s) is:REGISTRAR-LOCK, Domain names in this status cannot be transferred. Please contact your current registrar to resolve this issue.Once the status has been corrected, follow the steps below to re-initiate the transfer.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~You may be asked to log in to your account. To safely log in: 1. Go to the GoDaddy.com Web site. Be sure you're at the GoDaddy.com home page (instead of clicking on unidentifiable links, pop-ups, etc.).2. Select "My Account" from the home page. Enter your log in name (or customer number) and password. Then, click "Secure Login."You will then be able to access the Account Manager, where you may manage your products and services.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~If you have forgotten your password, you may reset it by selecting the "Forgot your password?" link on the log in page.Please DO NOT try to re-order the transfer. If you need additional assistance, contact us by email at support@godaddy.com or by phone at 480-505-8877.Regards,Domain ServicesGoDaddy.com- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Copyright 2006 GoDaddy.com. All rights reserved.

Okay, I'm going to ask RegisterFly to unlock funturnon.com. I will send them the following message: I will send this to rapid@registerfly.com.

Dear RegisterFly,

I am Lee Scherer, one of your customers and the administrative contact for funturnon.com. Would you please unlock funturnon.com for me.

Thank you, Lee Scherer, email LtlPhysics@aol.com.

Subj: regarding funturnon.com
Date: 2/2/06 11:58:34 AM Central Standard Time
From: LtlPhysics
To: rapid@registerfly.com

Dear RegisterFly:

I am Lee Scherer, one of your customers and the administrative contact for funturnon.com. Would you please unlock funturnon.com for me.

Thank you, Lee Scherer, email LtlPhysics@aol.com.

I don't expect any response



These are payment receipts for geardock and surplusworks. I used their "paybycheck" payment selection on 01/06/06. It allows them to take the funds out of my checking account directly.


Subj: Payment Receipt
Date: 1/6/06 1:52:35 PM Central Standard Time
From: processing@itinternet.net
Reply-to: support@registerflysupport.com
Sent from the Internet (Details)


**** Payment Receipt ****

This is your receipt for the following transaction:

Payment made to: Unifiednames, inc.
Amount: $7.99
Date: 01/06/2006 11:52:05 AM
Reference #: 5743461
Memo: geardock.com renewal w/registerfly
Item: LtlPhysics

For questions regarding this transaction, please contact:

Customer Service Email Address: support@registerflysupport.com
Customer Service Telephone: 973-736-2545


Subj: Payment Receipt
Date: 1/6/06 2:27:49 PM Central Standard Time
From: processing@itinternet.net
Reply-to: support@registerflysupport.com
Sent from the Internet (Details)



**** Payment Receipt ****

This is your receipt for the following transaction:

Payment made to: Unifiednames, inc.
Amount: $7.99
Date: 01/06/2006 12:27:36 PM
Reference #: 5743510
Memo: surplusworks.com renewal w/registerfly
Item: LtlPhysics

For questions regarding this transaction, please contact:

Customer Service Email Address: support@registerflysupport.com
Customer Service Telephone: 973-736-2545

-------------------------

I emailed Fly 3 days later.

Subj: Re: Renewal of surplus works and geardock
Date: 1/9/06 3:44:57 PM Central Standard Time
From: LtlPhysics
To: support@registerflysupport.com


In a message dated 1/6/06 1:52:35 PM Central Standard Time, processing@itinternet.net writes:


Subj:Payment Receipt
Date:1/6/06 1:52:35 PM Central Standard Time
From:processing@itinternet.net
Reply-to:support@registerflysupport.com

Sent from the Internet



**** Payment Receipt ****

This is your receipt for the following transaction:

Payment made to: Unifiednames, inc.
Amount: $7.99
Date: 01/06/2006 11:52:05 AM
Reference #: 5743461
Memo: geardock.com renewal w/registerfly
Item: LtlPhysics

For questions regarding this transaction, please contact:

Customer Service Email Address: support@registerflysupport.com
Customer Service Telephone: 973-736-2545



Subj: Payment Receipt
Date: 1/6/06 2:27:49 PM Central Standard Time
From: processing@itinternet.net
Reply-to: support@registerflysupport.com
Sent from the Internet (Details)


**** Payment Receipt ****

This is your receipt for the following transaction:

Payment made to: Unifiednames, inc.
Amount: $7.99
Date: 01/06/2006 12:27:36 PM
Reference #: 5743510
Memo: surplusworks.com renewal w/registerfly
Item: LtlPhysics

For questions regarding this transaction, please contact:

Customer Service Email Address: support@registerflysupport.com
Customer Service Telephone: 973-736-2545

Dear Fly:

This goes on and on. I paid to renew those names on the 6th and it is not reflected in my account. Could you take care of this please.

Thanks, Lee


-------------------------------

I emailed again on 01/13/06, individually for surplusworks and geardock.


Subj: RegisterFly's failure to renew surplusworks. See the documentation below.
Date: 1/13/06 11:24:01 AM Central Standard Time
From: LtlPhysics
To: support@registerflysupport.com


Shopping Cart


The contents of your cart are listed below. Click "Checkout" to purchase your selected services. To remove an item, click "Delete." and press "update cart" You will be presented to a payment page upon selecting checkout. You can save any domain purchases on your shopping cart to a saved list and register them at a later date.


Service Domain/Description Qty/Yrs Each Price Delete Save
Renewal surplusworks.com ($7.99) $7.99 N/A
Number of items Your order total
1 $7.99



If you have a promotional or discount


Make a payment via Online Check - CONFIRM YOUR INFORMATION
Payable to: registerfly.com
Payment Description: RegisterFly.com Quick Checkout Account Payment
UserID To credit payment to: LtlPhysics
Amount of payment: $7.99



Hello, Lee Scherer...Would you like to use your U.S. BANK NATIONAL ASSOCIATION
checking account XXXXXXXXXXXX today?


I, Lee Scherer, authorize either an electronic debit or draft against my bank account at U.S. BANK NATIONAL ASSOCIATION in the amount of $7.99 USD in order to pay Unifiednames, inc.. If this payment is returned unpaid, I understand and agree that the original amount plus a return item fee of $25.00 or the maximum allowed by law may be automatically debited from my bank account.


Reference Number: 5743510
A receipt for this transaction will be emailed to: LtlPhysics@aol.com



Your computer is identified as: 172.129.174.97


Please WaitProcessing...



Your transaction was approved!



Subj: Payment Receipt
Date: 1/6/06 2:27:49 PM Central Standard Time
From: processing@itinternet.net
Reply-to: support@registerflysupport.com
Sent from the Internet (Details)



**** Payment Receipt ****

This is your receipt for the following transaction:

Payment made to: Unifiednames, inc.
Amount: $7.99
Date: 01/06/2006 12:27:36 PM
Reference #: 5743510
Memo: surplusworks.com renewal w/registerfly
Item: LtlPhysics

For questions regarding this transaction, please contact:

Customer Service Email Address: support@registerflysupport.com
Customer Service Telephone: 973-736-2545

Subj: Payment Receipt
Date: 1/6/06 2:27:49 PM Central Standard Time
From: processing@itinternet.net
Reply-to: support@registerflysupport.com
Sent from the Internet (Details)



**** Payment Receipt ****

This is your receipt for the following transaction:

Payment made to: Unifiednames, inc.
Amount: $7.99
Date: 01/06/2006 12:27:36 PM
Reference #: 5743510
Memo: surplusworks.com renewal w/registerfly
Item: LtlPhysics

For questions regarding this transaction, please contact:

Customer Service Email Address: support@registerflysupport.com
Customer Service Telephone: 973-736-2545

Fly,

What is going on here? I renewed surplusworks on the sixth and you have removed it from my domains. I spent a couple hours on the phone clearing up the last mess and here it is happening all over again.

Will you please update my account. How many times do I have to renew a name before it is reflected in my account? Surplusworks.com has been removed from my account. clam!

Lee Scherer



Subj: RegisterFly's failure to renew geardock.com. See the documentation below.
Date: 1/13/06 11:37:11 AM Central Standard Time
From: LtlPhysics
To: support@registerflysupport.com



Fly,

What is going on here? I renewed geardock on the sixth and you have removed it from my domains. I spent a couple hours on the phone clearing up the last mess and here it is happening all over again.

Will you please update my account. How many times do I have to renew a name before it is reflected in my account? clam, this is nuts.

Lee Scherer


Shopping Cart


The contents of your cart are listed below. Click "Checkout" to purchase your selected services. To remove an item, click "Delete." and press "update cart" You will be presented to a payment page upon selecting checkout. You can save any domain purchases on your shopping cart to a saved list and register them at a later date.


Service Domain/Description Qty/Yrs Each Price Delete Save
Renewal geardock.com ($7.99) $7.99 N/A
Number of items Your order total
1 $7.99



If you have a promotional or discount code enter it here:


Service Domain/Description Qty/Yrs Each Price Delete Save
Renewal geardock.com ($7.99) $7.99 N/A
Number of items Your order total
1 $7.99




Make a payment via Online Check - CONFIRM YOUR INFORMATION
Payable to: registerfly.com
Payment Description: RegisterFly.com Quick Checkout Account Payment
UserID To credit payment to: LtlPhysics
Amount of payment: $7.99

Please confirm the information above and select the "Pay " button to complete your Online Check Purchase


Please enter the check number
you wish to use for this payment. If you wish, you can enter a 'memo' for this check.




I, Lee Scherer, authorize either an electronic debit or draft against my bank account at U.S. BANK NATIONAL ASSOCIATION in the amount of $7.99 USD in order to pay Unifiednames, inc.. If this payment is returned unpaid, I understand and agree that the original amount plus a return item fee of $25.00 or the maximum allowed by law may be automatically debited from my bank account.


Reference Number: 5743461
A receipt for this transaction will be emailed to: LtlPhysics@aol.com



Your computer is identified as: 172.129.174.97


Please WaitProcessing...



Your transaction was approved!



Subj: Payment Receipt
Date: 1/6/06 1:52:35 PM Central Standard Time
From: processing@itinternet.net
Reply-to: support@registerflysupport.com
Sent from the Internet (Details)



**** Payment Receipt ****

This is your receipt for the following transaction:

Payment made to: Unifiednames, inc.
Amount: $7.99
Date: 01/06/2006 11:52:05 AM
Reference #: 5743461
Memo: geardock.com renewal w/registerfly
Item: LtlPhysics

For questions regarding this transaction, please contact:

Customer Service Email Address: support@registerflysupport.com
Customer Service Telephone: 973-736-2545

---------------------------

I emailed again on 01/14/06


Subj: Re: Renewal of surplusworks.com
Date: 1/14/06 10:47:02 AM Central Standard Time
From: LtlPhysics
To: support@registerflysupport.com



In a message dated 1/9/06 3:44:57 PM Central Standard Time, LtlPhysics writes:


Subj: Payment Receipt
Date: 1/6/06 2:27:49 PM Central Standard Time
From: processing@itinternet.net
Reply-to: support@registerflysupport.com
Sent from the Internet (Details)



**** Payment Receipt ****

This is your receipt for the following transaction:

Payment made to: Unifiednames, inc.
Amount: $7.99
Date: 01/06/2006 12:27:36 PM
Reference #: 5743510
Memo: surplusworks.com renewal w/registerfly
Item: LtlPhysics

For questions regarding this transaction, please contact:

Customer Service Email Address: support@registerflysupport.com
Customer Service Telephone: 973-736-2545

Dear Fly:

Will this never end? I paid to renew surplusworks.com on the 6th and it is not reflected in my account. Could you take care of this please.

Thanks, Lee




At this point I knew that something was up. I looked up the names and found they had been sold to other parties. I had given Fly 8 days to respond and they had ignored me.

You only think that I am quick to accuse because I did not post about this on Weblamp until 01/15/06, 9 days after I first tried to renew geardock and surplusworks.

And "silly?" There is nothing here to be silly about. It wasn't until 01/18/06 that the Fly wrote me:

Subj: RegisterFly.com Domain Renewal failure for Order ID: 28194066 Userid:LtlPhysics
Date: 1/18/06 8:41:11 PM Central Standard Time
From: Support@RegisterFly.com
To: LtlPhysics@aol.com
Sent from the Internet (Details)



Lee Scherer
We were unable to renew the following domains in your account:

Order Number : 28194069
Domain Name : geardock.com
Domain Id : 4788899
Registration Date: 2001-01-22


======================================================
Number of names processed (1)

Questions, comments - http://www.registerfly.com/support/index.php
Home Page - registerfly.com


As you can see, after all of my letters and all of that wasted time I still had 4 more days before the domain would expire. They would not renew it because they had sold it to someone else.

And now I found out that they also sold sweatshopfree.com, which had a renewal date of 01/12/2007! I had just renewed it over the telephone!

sweatshopfree.com 2002-01-12 2007-01-12


NetSol's whois

WHOIS Record For sweatshopfree.com

Certified Offer Service - Make an offer on this domain
Backorder - Try to get this name when it becomes available
SSL Certificates - Make this site secure
Site Confirm Seals - Become a trusted Web Site
Registration Service Provided By: Registerfly.comContact: rapid@registerfly.comVisit: http://www.registerfly.com
Domain name: SWEATSHOPFREE.COM
Registrant Contact:NA
Bless the Geeks and the Children
(NA)Fax: 1067 Jessie St. 55101-3812 St.Paul Minnesota
USAdministrative Contact:
NA
Lee Scherer (LtlPhysics@aol.com)
Fax:
Bless the Geeks and the Children
1067 Jessie St
St Paul, 55101-3812 US
Technical Contact:NA
Lee Scherer (LtlPhysics@aol.com)Fax:
Bless the Geeks and the Children
1067 Jessie St
St Paul, 55101-3812
USStatus: LockedName Servers:NS1.EARTHBOUNDCOMPANIES.COM NS2.EARTHBOUNDCOMPANIES.COM
Creation date: 12 Jan 2002 19:16:14
Expiration date: 12 Jan 2007 19:16:14
Whois-Services: c6c741f0-5ebd-4ff9-80cf-5d827869e6e7@whois-services.com
The data in this whois database is provided to you for informationpurposes only, that is, to assist you in obtaining information about orrelated to a domain name registration record. We make this informationavailable "as is," and do not guarantee its accuracy. By submitting awhois query, you agree that you will use this data only for lawfulpurposes and that, under no circumstances will you use this data to: (1)enable high volume, automated, electronic processes that stress or loadthis whois database system providing you this information; or (2) allow,enable, or otherwise support the transmission of mass unsolicited,commercial advertising or solicitations via direct mail, electronicmail, or by telephone. The compilation, repackaging, dissemination orother use of this data is expressly prohibited without prior writtenconsent from us. The registrar of record is eNom. We reserve the rightto modify these terms at any time. By submitting this query, you agreeto abide by these terms.Version 6.3 4/3/2002
The previous information has been obtained either directly from the registrant or a registrar of the domain name other than Network Solutions. Network Solutions, therefore, does not guarantee its accuracy or completeness.

Show underlying registry data for this record



Current Registrar: ENOM, INC.
IP Address: 12.47.45.149 (ARIN & RIPE IP search)
IP Location: US(UNITED STATES)-MINNESOTA-ROCHESTER
Record Type: Domain Name
Server Type: Indeterminate
Lock Status: REGISTRAR-LOCK
DMOZ no listings
Y! Directory: see listings
Secure: No
E-commerce: No
Traffic Ranking: Not available
Data as of: 14-Jun-2005


When you register a domain name, current policies require that the contact information for your domain name registration be included in a public database known as WHOIS. To learn about actions you can take to protect your WHOIS information visit www.internetprivacyadvocate.org.NOTICE AND TERMS OF USE: You are not authorized to access or query our WHOIS database through the use of high-volume, automated, electronic processes or for the purpose or purposes of using the data in any manner that violates these terms of use. The Data in Network Solutions' WHOIS database is provided by Network Solutions for information purposes only, and to assist persons in obtaining information about or related to a domain name registration record. Network Solutions does not guarantee its accuracy. By submitting a WHOIS query, you agree to abide by the following terms of use: You agree that you may use this Data only for lawful purposes and that under no circumstances will you use this Data to: (1) allow, enable, or otherwise support the transmission of mass unsolicited, commercial advertising or solicitations via direct mail, e-mail, telephone, or facsimile; or (2) enable high volume, automated, electronic processes that apply to Network Solutions (or its computer systems). The compilation, repackaging, dissemination or other use of this Data is expressly prohibited without the prior written consent of Network Solutions. You agree not to use high-volume, automated, electronic processes to access or query the WHOIS database. Network Solutions reserves all rights and remedies it now has or may have in the future, including, but not limited to, the right to terminate your access to the WHOIS database in its sole discretion, for any violations by you of these terms of use, including without limitation, for excessive querying of the WHOIS database or for failure to otherwise abide by these terms of use. Network Solutions reserves the right to modify these terms at any time.

So, as you can see, I'm not jumping to conclusions or being harsh regarding RegisterFly. They are white collar criminals.

A couple more have been sold:


Checking server [whois.nic.us]
Results:
Domain Name: EIO.US
Domain ID: D1786786-US
Sponsoring Registrar: ENOM, INC.
Domain Status: ok
Registrant ID: L41260
Registrant Name: Scherer, Lee
Registrant Organization: Lee
Registrant Address1: 1067 Jessie St
Registrant City: St Paul
Registrant State/Province: MN
Registrant Postal Code: 55101-3812
Registrant Country: United States
Registrant Country Code: US
Registrant Phone Number: +1.6517781523
Registrant Email: ltlphysics@aol.com
Registrant Application Purpose: P1
Registrant Nexus Category: C21
Administrative Contact ID: L41260
Administrative Contact Name: Scherer, Lee
Administrative Contact Organization: Lee
Administrative Contact Address1: 1067 Jessie St
Administrative Contact City: St Paul
Administrative Contact State/Province: MN
Administrative Contact Postal Code: 55101-3812
Administrative Contact Country: United States
Administrative Contact Country Code: US
Administrative Contact Phone Number: +1.6517781523
Administrative Contact Email: ltlphysics@aol.com
Administrative Contact Application Purpose: P1
Administrative Contact Nexus Category: C21
Billing Contact ID: L41260
Billing Contact Name: Scherer, Lee
Billing Contact Organization: Lee
Billing Contact Address1: 1067 Jessie St
Billing Contact City: St Paul
Billing Contact State/Province: MN
Billing Contact Postal Code: 55101-3812
Billing Contact Country: United States
Billing Contact Country Code: US
Billing Contact Phone Number: +1.6517781523
Billing Contact Email: ltlphysics@aol.com
Billing Contact Application Purpose: P1
Billing Contact Nexus Category: C21
Technical Contact ID: DPTECH
Technical Contact Name: Support
Technical Contact Organization: DomainProcessor.com
Technical Contact Address1: 134-16 Booth Memorial Ave.
Technical Contact Address2: Suite 3A
Technical Contact City: Flushing
Technical Contact State/Province: NY
Technical Contact Postal Code: 11355
Technical Contact Country: United States
Technical Contact Country Code: US
Technical Contact Phone Number: +1.7187625635
Technical Contact Facsimile Number: +1.7187626896
Technical Contact Email: support@domainprocessor.com
Technical Contact Application Purpose: P1
Technical Contact Nexus Category: C21
Name Server: DNS3.DOMAINPROCESSOR.COM
Name Server: DNS4.DOMAINPROCESSOR.COM
Created by Registrar: FUNPEAS MEDIA VENTURES, LLC
Last Updated by Registrar: ENOM, INC.
Last Transferred Date: Tue Apr 13 16:05:53 GMT 2004
Domain Registration Date: Wed Apr 24 14:21:04 GMT 2002
Domain Expiration Date: Sun Apr 23 23:59:59 GMT 2006
Domain Last Updated Date: Sat Apr 16 00:05:50 GMT 2005
Registrar Fields
----------------
AppPurpose: X]ŸtPNŸt
NexusCategory: 矟t

>>>> Whois database was last updated on: Fri Feb 03 00:22:30 GMT 2006 <<<<

NeuStar, Inc., the Registry Administrator for .US, has collected this
information for the WHOIS database through a .US-Accredited Registrar.
This information is provided to you for informational purposes only and is
designed to assist persons in determining contents of a domain name
registration record in the NeuStar registry database. NeuStar makes this
information available to you "as is" and does not guarantee its accuracy.
By submitting a WHOIS query, you agree that you will use this data only for
lawful purposes and that, under no circumstances will you use this data:
(1) to allow, enable, or otherwise support the transmission of mass
unsolicited, commercial advertising or solicitations via direct mail,
electronic mail, or by telephone; (2) in contravention of any applicable
data and privacy protection laws; or (3) to enable high volume, automated,
electronic processes that apply to the registry (or its systems). Compilation,
repackaging, dissemination, or other use of the WHOIS database in its
entirety, or of a substantial portion thereof, is not allowed without
NeuStar's prior written permission. NeuStar reserves the right to modify or
change these conditions at any time without prior or subsequent notification
of any kind. By executing this query, in any manner whatsoever, you agree to
abide by these terms.

NOTE: FAILURE TO LOCATE A RECORD IN THE WHOIS DATABASE IS NOT INDICATIVE
OF THE AVAILABILITY OF A DOMAIN NAME.

All domain names are subject to certain additional domain name registration
rules. For details, please visit our site at www.whois.us.



Results brought to you by the GeekTools Whois Proxy
Server results may be copyrighted and are used with permission.


It certainly looks like it's my name, but check it out.

The second is coolgear.us:

Whois: >">
Checking server [whois.nic.us]
Results:
Domain Name: COOLGEAR.US
Domain ID: D1787638-US
Sponsoring Registrar: ENOM, INC.
Domain Status: ok
Registrant ID: L41260
Registrant Name: Scherer, Lee
Registrant Organization: Lee
Registrant Address1: 1067 Jessie St
Registrant City: St Paul
Registrant State/Province: MN
Registrant Postal Code: 55101-3812
Registrant Country: United States
Registrant Country Code: US
Registrant Phone Number: +1.6517781523
Registrant Email: ltlphysics@aol.com
Registrant Application Purpose: P1
Registrant Nexus Category: C21
Administrative Contact ID: L41260
Administrative Contact Name: Scherer, Lee
Administrative Contact Organization: Lee
Administrative Contact Address1: 1067 Jessie St
Administrative Contact City: St Paul
Administrative Contact State/Province: MN
Administrative Contact Postal Code: 55101-3812
Administrative Contact Country: United States
Administrative Contact Country Code: US
Administrative Contact Phone Number: +1.6517781523
Administrative Contact Email: ltlphysics@aol.com
Administrative Contact Application Purpose: P1
Administrative Contact Nexus Category: C21
Billing Contact ID: L41260
Billing Contact Name: Scherer, Lee
Billing Contact Organization: Lee
Billing Contact Address1: 1067 Jessie St
Billing Contact City: St Paul
Billing Contact State/Province: MN
Billing Contact Postal Code: 55101-3812
Billing Contact Country: United States
Billing Contact Country Code: US
Billing Contact Phone Number: +1.6517781523
Billing Contact Email: ltlphysics@aol.com
Billing Contact Application Purpose: P1
Billing Contact Nexus Category: C21
Technical Contact ID: DPTECH
Technical Contact Name: Support
Technical Contact Organization: DomainProcessor.com
Technical Contact Address1: 134-16 Booth Memorial Ave.
Technical Contact Address2: Suite 3A
Technical Contact City: Flushing
Technical Contact State/Province: NY
Technical Contact Postal Code: 11355
Technical Contact Country: United States
Technical Contact Country Code: US
Technical Contact Phone Number: +1.7187625635
Technical Contact Facsimile Number: +1.7187626896
Technical Contact Email: support@domainprocessor.com
Technical Contact Application Purpose: P1
Technical Contact Nexus Category: C21
Name Server: DNS3.DOMAINPROCESSOR.COM
Name Server: DNS4.DOMAINPROCESSOR.COM
Created by Registrar: FUNPEAS MEDIA VENTURES, LLC
Last Updated by Registrar: ENOM, INC.
Last Transferred Date: Tue Apr 13 16:05:47 GMT 2004
Domain Registration Date: Wed Apr 24 14:22:00 GMT 2002
Domain Expiration Date: Sun Apr 23 23:59:59 GMT 2006
Domain Last Updated Date: Mon Apr 25 20:28:48 GMT 2005

>>>> Whois database was last updated on: Fri Feb 03 00:27:29 GMT 2006 <<<<

NeuStar, Inc., the Registry Administrator for .US, has collected this
information for the WHOIS database through a .US-Accredited Registrar.
This information is provided to you for informational purposes only and is
designed to assist persons in determining contents of a domain name
registration record in the NeuStar registry database. NeuStar makes this
information available to you "as is" and does not guarantee its accuracy.
By submitting a WHOIS query, you agree that you will use this data only for
lawful purposes and that, under no circumstances will you use this data:
(1) to allow, enable, or otherwise support the transmission of mass
unsolicited, commercial advertising or solicitations via direct mail,
electronic mail, or by telephone; (2) in contravention of any applicable
data and privacy protection laws; or (3) to enable high volume, automated,
electronic processes that apply to the registry (or its systems). Compilation,
repackaging, dissemination, or other use of the WHOIS database in its
entirety, or of a substantial portion thereof, is not allowed without
NeuStar's prior written permission. NeuStar reserves the right to modify or
change these conditions at any time without prior or subsequent notification
of any kind. By executing this query, in any manner whatsoever, you agree to
abide by these terms.

NOTE: FAILURE TO LOCATE A RECORD IN THE WHOIS DATABASE IS NOT INDICATIVE
OF THE AVAILABILITY OF A DOMAIN NAME.

All domain names are subject to certain additional domain name registration
rules. For details, please visit our site at www.whois.us.



Results brought to you by the GeekTools Whois Proxy
Server results may be copyrighted and are used with permission.
Proxy © 1999-2005 CenterGate Research Group LLC
Your host (205.188.116.200) has visited 10 times today.

Copyright Centergate® Research Group, LLC 1998 - 2005



I have no way of knowing, with certainty, how many names RegisterFly sold out from under me. And they are still asking for more money! Today! I'm sure their systems are automated to rake in as much cash from a fool like me as long as I'm willing to pay it.


Subj: Registerfly.com DOMAIN RENEWAL notice for LtlPhysics
Date: 2/2/06 5:22:48 AM Central Standard Time
From: DO_NOT_REPLY@registerflysupport.com
To: LtlPhysics@aol.com
Sent from the Internet (Details)



--HTMLDEMO43e1e22b7d602
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable

Lee Scherer
This is a notification that the following names in your account will expire in 7 days or less.

Expire Date Domain Name
-----------------------------------------------
2006-02-03 barethings.com
-----------------------------------------------
Total names in this list (1)


To renew your .org, .com or .net names for only $8.99 per year(other tld's may vary), please do the following:

1. Login to your account at http://www.registerfly.com/renew/index.php
2. You can filter you names which are due to expire in the next NN months
3. Select (Check) the domain(s) you want to be renewed and sselect add to cart
4. Select the term you would like to renew(1,5,10 years)
5. Pay for the renewal or debit your quick checkout account


We have grown to over 650,000 customers from all over the world. We have also added new powerful features designed to make managing your domains painless, some of these features are:
- Global Domain Management - Make changes to one, two or all of your domains at once -
- Create FREE nameservers -
- FREE Complete DNS, CNAME, MX, URL Framing/forwarding -
- FREE E-mail Forwarding -
- Quick Manage - Complete domain control in once click! -




We will send out an e-mail confirmation of your renewal when complete.

Please visit our online support system at http://www.registerflysupport.com for more information or to contact us.

Registerfly.com


--HTMLDEMO43e1e22b7d602
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: base64


Subj: Registerfly.com DOMAIN RENEWAL notice for LtlPhysics
Date: 2/2/06 11:29:46 AM Central Standard Time
From: DO_NOT_REPLY@registerflysupport.com
To: LtlPhysics@aol.com
Sent from the Internet (Details)



--HTMLDEMO43e23815bfab6
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable

Lee Scherer
This is a notification that the following names in your account will expire in 30 days or less.

Expire Date Domain Name
-----------------------------------------------
2006-02-03 barethings.com
2006-02-13 sllr.com
2006-02-17 turbogear.com
-----------------------------------------------
Total names in this list (3)


To renew your .org, .com or .net names for only $8.99 per year(other tld's may vary), please do the following:

1. Login to your account at http://www.registerfly.com/renew/index.php
2. You can filter you names which are due to expire in the next NN months
3. Select (Check) the domain(s) you want to be renewed and sselect add to cart
4. Select the term you would like to renew(1,5,10 years)
5. Pay for the renewal or debit your quick checkout account


We have grown to over 650,000 customers from all over the world. We have also added new powerful features designed to make managing your domains painless, some of these features are:
- Global Domain Management - Make changes to one, two or all of your domains at once -
- Create FREE nameservers -
- FREE Complete DNS, CNAME, MX, URL Framing/forwarding -
- FREE E-mail Forwarding -
- Quick Manage - Complete domain control in once click! -




We will send out an e-mail confirmation of your renewal when complete.

Please visit our online support system at http://www.registerflysupport.com for more information or to contact us.

Registerfly.com


--HTMLDEMO43e23815bfab6
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: base64

Then there is the matter of simply taking the money for new domains and leaving those names unregistered.

If you have ANY domains with registerfly.com, I would suggest YOU MOVE THEM *NOW*...

Please go to bluestateupdate dot com to find out what they are doing to me... I have been a customer since 2002 and can now no longer reach them. Phone, email, nothing... Can't get through. They have now HIJACKED bluestatejournal dot com, which I paid for until 2007, and which is NOW pointing toward advertising which will generate them money.

Something's going on over there. This is outright fraud, and if you look on the net, you'll notice a record of things like this since mid-2005. I wish I had known, because now I'm screwed, and not getting my e-mail or anything... They have the power to change the DNS, they have to power to screw you, and they WILL do it... All it takes is them deciding they want to do so...

nothing - no password reminder - it say email is sent but i dont get it

and i cant get anyone on the phone

That is the first thing that happened to me... It wouldn't send anything... Tech support was initially responding, telling me they "re-sent" it. Nothing. I was getting tech support replies, but nothing regarding password reminders or new account information (VPS, which I had ordered). When, three days later, I could not get into my own account for VPS, I decided to contact Amex about a chargeback because Registerfly would not return my money when I complained.

They stole my domain names and redirected the DNS to point to advertising. Nice, huh?

Boy the little kiddies must be out today. You do a chargeback and you expect a registrar to be nice to you? Try to do a chargeback to any registrar (godaddy, enom etc) and see if they do the same thing to you? I am sure they will.

grow up accept responsibility and pay what is owed, stop crying about it.

They stole my domain names and redirected the DNS to point to advertising. Nice, huh?

So you did a *CHARGEBACK*? You should have mentioned this in your first post here.

NO ONE registrar tolerates chargebacks, because of the extremely low profit margins they operate. So it's perfectly understable that if you did chargeback they locked your account. I think this is even in their TOS (don't have time to check right now, but most registrars DO have a clause about this).

Anyway, good luck!

I love it how these little kids come here and Bull@h$1 making themselves look victimized. He did a chargeback on probably his mommies card. pay what is owed and I am sure they would love to see you leave

]

1) I have been a customer of their for 4 years

2) My accounts are always paid in full with them

3) I stupidly answered a piece of spam that offered me a deal on VPS hosting through them. I paid $219.36 for this VPS hosting only. All other invoices for domains were paid forward for several years.

4) They were unable to fulfil their part of the bargain

5) I tried to contact them for several days via e-mail, support tickets, phone, to no avail

6) I looked at their refund policy and saw that I was entitled to a pro-rated refund.

7) Requested a refund through their support-ticket system as instructed. Ticket was IMMEDIATELY closed with no response.

8) I realized this would be trouble, so I asked Amex to look into it.

9) They launched an investigation, and as part of that investigation they refunded my account until everything was straightened out.

10) Registerfly locked my account, repointed my domain names to advertising

I have an excellent credit record. I pay my bills ON TIME. I conduct business honorably. This company does not. Bottom line.

Just as an aside, the ONLY amount of money refunded was the $219.36 which was charged for VPS hosting which Registerfly was unable to set up for whatever reason... I wouldn't know... They wouldn't respond when asked.

As for mommy's credit card, I'm approved for more on my Amex than you probably earn in a year.

You bit@$ing here is not going to help you. Read their TOS it explicitly states about chargebacks. You will also find out almost ALL registrars and web hosts have a similiar view with chargebacks. With paper thin margins NONE of them are going to tolerate chargebacks regardless of your side of the story.

Try to contact membr regfly he works for them

As for mommy's credit card, I'm approved for more on my Amex than you probably earn in a year.

Highly unlikely, I can assure you I earn more in a day than you can dream about

:)

Highly unlikely, I can assure you I earn more in a day than you can dream about

:)

Wow... Aren't we smart... And witty too!

Why is it that so many people appear to have the same problem with Registerfly that I did? Even if I wanted to straighten this out, I cannot reach them via any means. I have tried their risk department at ext 125. It puts you on hold for about 15 minutes, then you hear a ring and then "you call did not go through..."

What is the recourse when a company cannot be contacted and will not answer phone/e-mail?

Here are Registerfly's TOS for chargebacks:
--------------------------------
In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) in connection with the payments of the registration fee for your domain name registration, you agree and acknowledge that the domain name registration shall be transferred to Registerfly.com as the paying entity for that registration to the registry. We will reinstate your domain name registration solely at our discretion, and subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee, currently set at $250 USD.
---------------------------------
It might help to know that I DID NOT initiate ANY chargeback on ANY of my domain names. The charge back was for VPS HOSTING ONLY, and that is the ONLY fee that Amex charged back.

All my domain names through Registerfly have been paid ON TIME, REGULARLY...

Try again, I have been on hold for longer than 15 minutes with many companies. Be happy they have phone support.

Once again PM member regfly

Apparently I do not "have sufficient privileges" to pm anyone...

Apparently I do not "have sufficient privileges" to pm anyone...

After 5 posts you have... Or it was like this in my 'newbie' times. RegFly is a nice guy, but if you haven't followed the TOS (I am not sure are RegisterFly aware and do they care at all for which of the services you did chargeback) I am not sure he'll be able to help.

That's just it... The TOS state that if registration of a domain name is charged back, said domain name will become property of Registerfly. I have no problem with that, and totally understand that. The chargeback on my account was for VPS hosting, nothing to do with domain names. So their recourse, I guess, was to completely disable my ENTIRE account -- my FULLY PAID domain names -- and then POINT the DNS servers for these domains to ADVERTISING so they can generate revenue off my traffic? Please tell me how this is a respectable thing for a business to do.

If this is all a misunderstanding, I will be more than happy to delete my previous posts. For now, though, it appears that there is some very questionable ethics at Registerfly. Even if they deactivated my account, I mean, pointing my domain's DNS at advertising for them??

BTW... 12 posts (sorry guys) and still can't PM... If someone could point RegFly to this thread for me, as much as he'll probably get pissed and not want to help me at all, it would be much appreciated...

adclow

Please email me at support AT registerfly.com ATT: PAUL and we can help you. On a side note we take chargebacks VERY SERIOUSLY, any chargebacks will impact your ENTIRE account.

Paul

Thank you, Paul. I will post here with the results...

Adclow, I hope your issue gets resolved. But as dmaven and the others said, any
chargebacks can negatively impact any and all your services with your registrar.

It's not just domain names, it's everything and anything you have with them.

BTW, it appears something may have been overlooked:

http://registerfly.com/info/maininsert.php

In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) or other non-payment by you in connection with your payment of the applicable service or renewal fee, you acknowledge and agree that the Service for which such fee has not been paid may be suspended, canceled or terminated, in RegisterFly.com's sole discretion, or, in the case of a domain name, transferred to RegisterFly.com as the entity that has paid the applicable fee to the registry. In addition, we reserve all rights regarding such domain name registration including, without limitation, the right to make the domain name registration available to other parties for purchase. We will reinstate any such Service solely at our discretion, and subject to our receipt of the applicable Service or renewal fee and our then-current reinstatement fee.

I am on the phone with them right now, and we are straightening this out... Thank you everyone for helping... I will post results when everything's cleared up, I promise...

Yes, I have learned to be a little more patient I think... I still believe that this company should be easier to get a hold of, but hopefully this will be resolved once they finish moving.

Thanks again, and I shall return, hopefully with good news.

Aaron

Again, I was not asking for the service for which I requested a chargeback be reinstated... I didn't want the service, since they seemed to be having so much trouble setting it up, and chargeback for the service seemed to be my only recourse at the time.

I was, however, told by the rep at registerfly that when any chargeback occurs, they tend to clamp down pretty hard on the entire account.

OK, final notice. I am back in the account, and my domains have been returned.

The lesson? Two of them...

1) Be patient
2) support at registerfly dot com ATTN: Paul seems to work wonders. :)

Thanks Paul.. and everyone else...

adclow

Please email me at support AT registerfly.com ATT: PAUL and we can help you. On a side note we take chargebacks VERY SERIOUSLY, any chargebacks will impact your ENTIRE account.

Paul

Does anyone actually answer emails? I know they delete trouble tickets, if they aren't ignoring them. I mean really, rapid response that they won't answer for 3 weeks!! They will lie to you, if you actually do get in contact with someone. I've been dealing with this for over 10 weeks now. They have thousands of my money. They have not answered one email, not one. I've sent numerous faxes, spent hours on hold, they play the same stupid couple of messages over and over and over. People that are suppose to be there during certain hours aren't they won't call you back when they say they will. They have tons of excuses. They will tell you they've sent your check. They tell you only the owner of the company can help you, and that he is out of the country. Their lies never end. They are a nightmare, and I can't get anything out of them except lies. I can't even pm them here. They sure won't help you through their site or telephone, or fax, or email. What kind of company can pull this type of stuff and stay open?

Does anyone actually answer emails? --snip-- What kind of company can pull this type of stuff and stay open?

I know it's frustrating... They finally did resolve my issue to my satisfaction, but only after I complained here and RegFly got involved.

My only suggestion to you is that, not knowing the details of your case, you PM RegFly and see if he can help you. I would imagine since you quoted him above, you already tried support ATTN: Paul, correct?

I can tell you once RegFly got on the case here, my issue was resolved within a few minutes.

I would imagine that is all predicated on you having a valid complaint (I did, which is why they refunded my money and reinstated my account), and that you try your best to be as pleasant as possible to whomever you happen to speak with over there. I know it's difficult, and I know it's frustrating. If they would only answer phone calls and e-mails this wouldn't all be happening, but at least you're here and hopefully someone will be able to help you.

I've been reading this forum for years, yet I still can't pm anyone. I guess that's what I get for reading rather that asking questions like a lot of people do.

Yeah, I'd say my claim is valid, they aren't disputing it. I have an escrow id to prove it. I've talked to at least 10 different people on the phone. It's just not getting me anywhere. I've contacted them everyway I've found to contact them, including ATTN: Paul, glenn@registerfly.com, sales@registerfly.com, sales@registerflysupport.com, trouble tickets, telephone, fax machine. This has caused me so much stress, just trying to get what belongs to me. They advertise a service that is suppose to only take a few days. Monday was exactly 10 weeks.

Never ever use regfly for their escrow service. It is completely unsafe. They gave the buyer my domain a week after he paid, yet where is my money? They owe me a few thousand dollars still. Plus what about the hours I have spent on the phone long distance. All the other time too, and all the faxes, and all the stress. How could they ever possibly make things right at this point. That is not how you treat customers, and expect anything but bad to be said about you.

I've been reading this forum for years, yet I still can't pm anyone. I guess that's what I get for reading rather that asking questions like a lot of people do.
I forgot about that... I also had problems sending PMs here even though I had posted a number of messages (supposedly after 5 you can PM, but I was past that and still couldn't). I was able to just now and sent a PM to RegFly with the URL of this post, as well as your username. I hope he will be able to come back here and help you? Please let us know...

Adclow, Thank you for your help.


I forgot about that... I also had problems sending PMs here even though I had posted a number of messages (supposedly after 5 you can PM, but I was past that and still couldn't). I was able to just now and sent a PM to RegFly with the URL of this post, as well as your username. I hope he will be able to come back here and help you? Please let us know...

Hi Louis, this week I have been trying to get in touch with them. I sent an email to risk@registerflysupport.com. I haven't gotten a responce yet, and hopefully I do. I was thinking of sending them a fax or contacting a lawyer, if they cannot resolve the matter. I like you, have lost some amounts of money from this horrible company. Let's pray and hope they reply soon, that way we can get over this for once.

Cheers.

I've also been told that if you fax them ATTN: Management, that you can sometimes get some results from them. So far this has not been of help to me. They still haven't answered any of my emails. The last time they answered a trouble ticket that they haven't deleted (YES DELETED, NOT CLOSED!) was on the 1st of this month.

On [2-05-2006] I got this one.

"It will be processed later this week.


3rd Level Support Group
Advanced Client Support"


On [2-15-2006] I got this answer from them.

"A check is being cut on Friday. We can arrange for overnight for an additional fee

3rd Level Support Group
Advanced Client Support"



The only thing that even seems to get any chance of them doing anything is to constantly contact them, daily, by multiple methods. I started out by being patient and just waiting for them to do something. Well I virtually never heard from them. Even as it is, I hear so little from them. And all they need to do is send my check to me. How hard is that? They got paid the money right away. Except for a little over $50 for their escrow it's not their money to be keeping.

I would suggest to anyone reading this to stay away from registerfly as far away as you can. They do have a pretty decent automated system, and control panel, if you are lucky enough to not need human intervention from them on anything, then you might be ok. I fell into that category before I sold the domain they owe me for. I started using them back in August of 2003, I thought they were a good company, I suggested them to everyone I knew that had domains. So you might not have a problem with them yet if you are using them. But it's the same as playing Russian roulette, if you stay with them long enough, you will regret it.

I didn't find out until it was too late. Don't be like me, if you don't have to. I've been fighting with them for over 10 weeks now. And I needed the money desperately when I sold the domain. It's left me in a very dire situation. I sacrificed my most prized domain to help with my finances. Now I do not have my domain, nor the money for selling it, yet I still have the need for that money.

They really have no care in the world of who they hurt, or who they screw over. At the very least they owe me a huge thank you for my money. I know there are many others who have been worked over by them just as much as I have. I don't want anyone else to have to go through this. The people running the company, probably including a big part of the support staff should be facing fraud charges. How do they stay ICANN Accredited? An escrow service that keeps it's customers money? That's insane, that should be shut down right away. The whole reason for escrow is security and trust, to make sure the transaction completes in a timely and satisfactory manner.

I agree...... learn from our mistakes folks. If you have money to waste and domains to lose, then choose Registerfly. If you want good support, domains that won't be stolen, money that will be used well, then sign up else where!!!

This is a good warning, for anyone thinking Registerfly has a good price and will be cheap. They will screw you over and make your life hell.

So please stay away from them, I myself, am still trying to get my money back. None has come back, nor am I able to access my domain now, which apparently registerfly sold to someone else it seems. All the best my friends.

Cheers,

Freshfroot.

Well, they only hung up on me once today without actually talking to me today. Second time I got a human, that told me escrow wasn't in, yet someone would be calling me. I find it strange that no matter the time or the day, escrow is never in.

Perhaps some progress. I'll say that much, since it's not final or anything yet. I will say you need to be very very persistent. Probably the telephone is your best bet, and if it isn't handled that day, call them the next day, until it is.

I'll give a further update, when I have more concrete details. Monday will be 11 weeks into this.

Avoid RegisterFly like your domains depended on it (which they do).

Long history of poor service. A company run by marketers rather than tech folk.

Google +registerfly +fraud for amusement and education.

The marketing guy for their sidekick registrar Dodora has been caught many a time posting to forums (as "comktg" and "pfc") tauting Dodora and pretending to be a happy customer. Dodora even got caught claiming "Dodora's platform hs been selected as the best registrar system architecture for 2002 by ICANN". ICANN does NO SUCH THING.

And they were taken to court by a registrant for selling his names in 2005 and they LOST. They resurfaced later on as apexregistry.com

http://stopunifiednames.com/ is another interesting sit for registerfly.com users to visit.


>Domain registrars will usually not just sell your domains away without a damn good reason...

That was then, this is now.

Just to chime in with a friendly note, I've got maybe 5 domains registered with registerfly (I don't do new registrations anymore but they were great when I had e-gold to burn) and I've always had a good experience. Their site is a bit kinky (the login crap really throws me off) but overall its not too shabby.

Well I'm glad you haven't had problems, hopefully you won't. You know what though? How does that help those having problems? The people having problems, really are having problems. They didn't make it up or imagine it. Obviously, even the worst company in the world will have satisfied customers if they are still in operation.

Yes registerfly has a semi decent automated system and a pretty nice control panel. So a lot of customers that don't need much will be just fine. So what? If you have any need whatsoever, you WILL have problems.

Thursdays they told me they would rush my check so we could put this experience behind us. They just want to sweep it under the carpet. So have I been paid yet? Of course not. What about the many others awaiting some type of resolution? I bet they're scared to say something bad about them in fear of never getting paid. I was there at one point, so I can understand. I think the truth is, they are screwing over a very large amount of people.

Keep at guys, if they owe you, keep reminding them, over and over and over. Give them no peace, how much peace do you have worrying about it? So why do they deserve any?

I agree with Louis... when you spend money on domains.... and later have no domains or refund..... you are at a big loss such as me. If you are at registerfly... I urge you to find a new place asap. Otherwise you will be here posting your bad experience. I had no problems with registerfly, however later on they seem to pop up everywhere. So take our horrible experiences, learn from them as we have and move elsewhere to a safer register.

Just to further confirm, that you should not trust them. On Thursday, they said they would handling the problem. That they would have the check out Friday, rushed, along with a tracking number.

After emailing them, this morning. This is the answer I got 15 minutes ago.

"We are in receipt. I did send this over to finance and they did advise
check will be cut today. As soon as I get a tracking number I will let you
know"

Even when you think you have finally made some progress with them, no such luck. Today is exactly 11 weeks.

I hope you get your money back. I still am trying to get my domains and/or money back.

sorry to double post, but this thread might help most of us out. :)

http://www.webhostingtalk.com/showthread.php?t=499227

They had the nerve to pm me, and tell me to be patient. I've been told many times now that the check was either on the way or would be. Yet there is still no tracking number for it, the thing isn't in my hands, or my bank account. I'm going deeper into debt waiting for it. Yet they want me to be patient. Why don't they make up, for all the time, and money this has cost me waiting this long.


"Rapid processing. Most transactions completed in a few days" From the registerfly escrow service page.

Yet, a month into this, when I was on the phone with one of them. I asked if it was normal for it to take so long, and he says yes.

The "few days" was one of the main reasons I decided to use their service. That's very misleading advertising. They acknowledge that it's not normal to be finished in a few days, and they still continue to advertise it that way.

I now have a tracking number for my check. Fedex. It's showing that it has been picked up, and that it should arrive in the morning. That still doesn't resolve, all the time, effort, stress, long distance, faxes, and many other inconveniences that has caused as a result of their delays.

But I didn't come here to complain. That's the lastest update. I'll let everyone know if the check arrives, and the funds clear. So with it took from January 9th until March 29th (if it arrives) to get paid for escrow. So don't give up people, keep after them, until they take care of your problems. Also do careful research of a company before doing business with them, unless you have money to burn.

Good to see you have some progress, Louis. :)

I hope everyone else will too. I'm sure they'd much rather spend the time relaxing with family or building their business, than messing around trying to get what is theirs.

The check did show up the other day. I'm still concerned that it may not clear. It hasn't cleared yet, the bank informed me that it would be at least until the 6th of April before it clears.

How is everyone else's luck going with them. Anything actually getting resolved?

They still never made up for all the expenses I incurred directly and indirectly because of them. But then again, only an honest company would attempt to do that, right?

Let us know if it clears through. I wouldn't be surprised if it bounced back :p We all know Registerfly and their phony scams.

If you search registerfly and fraud you get this thread. :-)

Personally I just did a huge extension search for fraud and registerfly and it's actually 1 or 2 people complaining in multiple places. It's well know that RF's support is terrible. However the assertion they are outright scammers seems over the top.

Patience I find is key with dealing any problems with them. It's also important NOT to initiate a chargeback for an overcharge. Prepare to move all your domains BEFORE you initiate the chargeback. Worse case scenario is they lock an account with no names in it.

The check did show up the other day. I'm still concerned that it may not clear. It hasn't cleared yet, the bank informed me that it would be at least until the 6th of April before it clears.

How is everyone else's luck going with them. Anything actually getting resolved?

They still never made up for all the expenses I incurred directly and indirectly because of them. But then again, only an honest company would attempt to do that, right?

Glad to hear your issue's resolved (well almost since the check hasn't cleared yet,
but I'm sure it will). But if you're expecting registerfly to outright pay you for all the
expenses incurred, then sorry to say you're not getting any.

AFAIK, no registrar has ever compensated anyone monetarily except in Court. But
some do offer some degree of compensation somehow via refund, some credit or
a free renewal, etc.

However, they do so at their discretion, on an ad hoc basis. It's not that they're
not "honest", but they do have to limit their liability, just like any business must.

I don't blame you at all for feeling that way, though. If I didn't have any degree of
understanding how the business works, I'd probably feel the same way if this sort
of thing happened to me.

I understand how business works, I'm not a moron (perhaps for using regfly). I also understand that holding onto someones money for 3 months when you advertise a few days, is false advertising.

"The FTC Act states that false advertising is a form of unfair and deceptive commerce. The term "false advertising" has been broadly construed. As you might expect, the term includes advertisements that are in fact untrue. However, the term false advertising extends well beyond untrue advertisements. It also includes advertisements that make representations that the advertiser has no reasonable basis to believe, even if the representations turn out to be true. An example would be an advertisement for a photocopier machine which stated that the machine used less toner than any comparable machine. The advertiser would have committed false advertising if it had no reasonable basis to believe the truth of this claim (such as through comparative tests), even if it turned out to be true."

One of their employees, a month into it, flat out told me, that it is common for their escrow to take a month or more.

Them telling me several times that my check had been sent, when it clearly had not. What do you call that? They wrote the thing the day before I got it. I could clearly read the date on the check. I still consider registerfly fraud, because of their constant use of deception. There is no way in the world you can convince me, that they were not deceiving me. To me that deception equals fraud.

By the way, check still hasn't cleared. I know exactly what they were doing. They were holding onto the money for as long as they possibly could, so they could use it to earn money for as long as they could. Even if it was only to earn interest, they do that to everyone and it starts adding up quick.

I don't blame you at all for feeling that way, though. If I didn't have any degree of
understanding how the business works, I'd probably feel the same way if this sort
of thing happened to me.

It's been over a year since I started this thread. At the time, the first replies to my situation implied that I was responsible, that I had been doing something incorrectly or had skeletons in my closet that justified RegisterFly's practice of selling my names out from under me and continuing to bill me for their renewals.

What a difference a year makes.

Paul from RegisterFly, known as member RegFly on this forum, actually called me, to go over my account to ascertain what had happened. I didn't get my domains back, but he did credit my account a pittance. Eventually I had to PM him for every name I renewed, because of all of the failures, for whatever reason. I think he is gone now, because he hasn't responded to any mail I have sent his way.

ICANN has asked RF, namely Kevin Medina, the CEO felon, to unlock and provide authorization codes for all of the names registered with them to facilitate their transfer to a different registrar. I have followed the procedures several times, but I haven't been able to get those codes. I have 12 names that I cannot renew or transfer, or even update. There's more to come.

Registerfly is the worst registrar in history. I bought 5 domains in a single invoice and the domains were not registered. I didn't know until I tried to launch the sites. I filed for a complain and they said the purchase was too long ago(2 months). Fine, I blamed myself for that. I didn't even bother to talk to them more.

Last week I tried to renew 3 domains and the same thing happens again. The domains were not renewed. The system still billed me for that. I submitted a ticket for that and until now the ticket is still not replied. They purposely do this so that they can earn from their expirefly service.

They purposely hide the authorization code of the domain so that it's difficult for you to transfer the domains away.

No matter what, stay away from them unless you are willing to lose your domains.

That's just it... The TOS state that if registration of a domain name is charged back, said domain name will become property of Registerfly. I have no problem with that, and totally understand that. The chargeback on my account was for VPS hosting, nothing to do with domain names. So their recourse, I guess, was to completely disable my ENTIRE account -- my FULLY PAID domain names -- and then POINT the DNS servers for these domains to ADVERTISING so they can generate revenue off my traffic? Please tell me how this is a respectable thing for a business to do. I have a suggestion for you: DON'T ever get hosting and domains from the same registrar. EVER.

In an event like this, the registrar treats both the domain and the server THEIR OWN, and will keep it as theirs, even though you paid for it.

I know someone who did this VERY same thing: Ordering a server from the same domain registrar as his domain....what happened when the company dissolved? The domain was "stolen" as theirs, and transfered to another company, therefore, losing our fanbase. This was in 2002/2003. We had to think up a variation of our domain name, and move our CMS to our new server, and learnt from the situation. I was never in control of the sites back then, I was a writer, and administrator.

Last month I registered two domains for my customers and I added the nameservers. Once registered, the nameservers were blank in fields, I've been trying to add the nameservers the error kept showing "Error: [Unable to establish session:]". I submitted 5 tickets because nobody at Registerfly responsed and some of my tickets were deleted. Two domains were list in my domain manager and I didn't even look them up in whois as I thought they are registered. But then...

I emailed to ICANN about my issues and they replied "Neither of these names appear to be registered domain names." I surprised and checked the whois lookup, it was all basically default text where it is unregistered domain, no match for domain. I paid for those domains and Registerfly didn't register for me! I'm glad what ICANN said so I could re-register those domains in a different registrar (It went well after). I didn't plan to contact enom to push my domains because they are not the cheapest.

Therefore I filed double complaints to PayPal and provided the evidences, they refunded immediately by the next day! Very good job :)

I read some Registerfly customers are unable to collect the auth codes. Last few days ago I collected all the domains' auth codes, unlocked domains, changed the admin email and disabled private whois. There was no problem, I have not yet transfer them, just keep the auth codes. Actually I have succeeded transfer my important domains to a different registrar last 2 weeks ago. I would be glad to help you out if you are having this issue. Feel free to PM me.

Jen :D

I was done to my final name at RegisterFly and I had emailed half of the staff at RF, but got no response from the individuals. The last response I got from RF support was for an extra extortion of $209. The name expired and I did everything I could to keeo it, but it currently is owned by a big squatter.

If the domain name or names is or are important enough, I'd suggest bringing a lawsuit against RegisterFly and the squatter(s) who participated in stealing your domain name(s). Just be aware that by the time the lawsuit wends its way through the courts, you may end up trying to squeeze blood from a stone, as the company will have been stripped bare by other angry creditors. :(

I was done to my final name at RegisterFly and I had emailed half of the staff at RF, but got no response from the individuals. The last response I got from RF support was for an extra extortion of $209. The name expired and I did everything I could to keep it, but it currently is owned by a big squatter.

Thank you for warning or else i was going to refer that site to my friend!

Oh yeah, RegisterFly is still open for business, still committing fraud and getting away with it. It's amazing what a few attorneys can get away with. Their website did have a warning posted over it, but that's gone now, taken down per the advice of a lawyer.