i used serverdivison for 3 month, they haven't support ! and servers is very slow...

i am looking for win reseller, i can pay 10-25$ but it must have aspjpeg component..please help me, thank you...

I am seriously thinking that I should get a hosting and offer it to former customers of SD

Total Elapsed: 304 hrs 14 mins

For my ticket :gthumb:

I beat you by miles... my ticket is more than 720 hours old (more than 30 days and i have stopped counting the number of tickets)

I beat you by miles... my ticket is more than 720 hours old (more than 30 days and i have stopped counting the number of tickets)

What's the deal with Serverdivision? Did they just suddenly stop answering trouble tickets after an outage or something?

What's the deal with Serverdivision? Did they just suddenly stop answering trouble tickets after an outage or something?

1. They do not answer tickets
2. There is no guarantee that the next time one would be able to reach his site, or log on to the control panel, or even send / receive email.
3. The admin blatantly says that the customers are paying too less and so should not expect to get support for everything.
4. Some users have billing issues. My own query about bills is unanswered - it has been more than 20 days now.

I just wonder why offer something that you cannot support....

What's the deal with Serverdivision? Did they just suddenly stop answering trouble tickets after an outage or something?

i bought reseller.i had nothing problem with sd.. but they are goingto very bad, and not responding tickets

1. They do not answer tickets
2. There is no guarantee that the next time one would be able to reach his site, or log on to the control panel, or even send / receive email.
3. The admin blatantly says that the customers are paying too less and so should not expect to get support for everything.
4. Some users have billing issues. My own query about bills is unanswered - it has been more than 20 days now.

I just wonder why offer something that you cannot support....

That's horrible. I wonder if they'll respond on WHT with their side of the story, if they even have one...

I am sure that everyone looks forward to hearing their 'stories' :fairy:

Looks like this company has been getting nothing but negative feedback.

Looks like this company has been getting nothing but negative feedback.

yea, you are true...:(

I was with ServerDivision and switched to HostingFest.com - I am much happier now.

I see their corporate page is a dead link, but perhaps you could try posting on their forum ??

http://forums.serverdivision.com/

or perhaps try this email

Pulford, Tris tris@totalrack.com

So, anyone else's site been down for the past 4-6 hours or so???
I mean completely down/dead, can't ping, nothing....
Don't know who to go to for support. I don't expect much from this host, but I do expect a site that's up... Their forums are down too now...

Forums are down, sites on Windows and Linux are not working, email is not working....

That's probably not a good thing is it....
All I want is 24 hours ftp/db access to clear out the site and I'll be happy. All they have to do is come back up for a day or two... Any ideas who to call or email?

you get a friend in me if someone is able to get them to be up for 24 hours with all the services working...

All their servers are down. There is a post on their site regarding this issue. I hope the sites will be back but considering to shift as I have to hear all the bad words from my customers. I already heard lot and I'm unable to tolerate any more.

this is ridiculous. all of my sites are down, I'm not a reseller per se, I just put all of the sites I develop on here, I only get paid for development.

I'm telling you guys, don't put up with it, check out HostingFest.com

That's not a good sign at all. :(

All servers down at the same time! very strange you cannot even ping them.

Their site is not down. Windows servers are down for about 4 hours from now

http://support.serverdivision.com/index.php?_m=news&_a=viewnews&newsid=48

I don't know what is actually happening at their end. They should have informed us prior to this.

If the sites are not up within another 4 hours time then we can assume something is bad.

Well i read this post

http://support.serverdivision.com/index.php?_m=news&_a=viewnews&newsid=48

This is a pizza for the clients, eat it if you want to :)

Actually no hosting company will take down all its servers for maintainence even if its a DC move. Also notice that all the servers are in the same DC and the picture is now not funny at all. Sad conclusion is that the DC("The Planet") took them down for some reason.

I think it's all over for Server Division. The servers are down for the last 7 hours or so. I can move but what will happen to websites hosted there. No backup. Nothing. Foolish Guys at Ambient..

I've directly contacted them using the info at http://www.ambientsolutions.com/contact.html and I will update here if I get any reply.

I think Serverdivision can be laid to rest after showcasing the mortal remains at www.serverdivision.com

I just connected to www.serverdivision.com and I saw a nice blue page saying CPanel. Think SD disappeared? or they are changing servers or something like that?

I got a message from one of my customer that sites are down for the last 14-16 hours. So what is stated on the website is false. They didn't paid for the data center and Planet disconnected all the servers. What Nasir told here is correct. It seems like that.

I don't care about server division but lot of customers may not have taken backups. So that will cause problems when they move to a new server.

but lot of customers may not have taken backups. So that will cause problems when they move to a new server.


You are so Right, and if their are SQL databases they may not even have access to a backup in most cases on a shard enviroment. I hope at least clients get their data back.

if that's the case i'm screwed. i need to get a recent copy of my db's. what's the chances of theplanet allowing us to get access for a short time just to retrieve data?

i emailed them earlier and am waiting for a response.

Yeah, all I have is a backup that is about a month old, and a database backup which is about the same. If anyone can figure out what's going on please post it. Also, if The Planet can turn servers on temporarily for a price, let me know what price. That's the first I've seen that news message, no replies from anyone I've contacted so far.

from their site:

UPDATE ON PROGRESS

DEAR ALL

FOR SUPPORT TICKETS WE HAVE JUST GOT MORE STAFF IN TO RESOLVE YOUR ISSUES. WE HOPE TO CLEAR ALL OUTSTANDING
TICKETS WITHIN 8 HOURS NOW. PLEASE RESPECT OUR TICKET SUBMISSION RULES:


There are new rules for submitting a ticket. When you submit a ticket we will need you to place in your full name, domain name and package you have with us or the server you are on. Failure to do this will mean your ticket will be closed. Also sending multiple tickets in to flood the system will mean that all tickets will be closed without a reply.

We are trying to be as efficient as possible with all clients and responses but some of you send in a ticket saying I.E POP3 Down Help!!!!!

This does not help us as we do not know who you are or what domain you are on and which pop3 service is down on what domain. We can not assist you on a matter such as the above so make sure you are clear and precise in what the ticket is about.

FOR SUPPORT TICKETS PLEASE ONLY SUBMIT IF IT IS IMPORTANT AND URGENT. WE HAVE TOO MANY TICKETS OPEN
AND LOTS ARE NON URGENT ISSUES. WE ARE TRYING TO COPE TO GET THE SERVER RESTORED AND SUPPORT WILL
THEN ADDRESS ALL TICKETS. PLEASE NOTE THAT DO NOT SUBMIT MULTIPLE TICKETS ELSE THEY WILL BE DELETED.
WE ARE AWAKE AND HERE BUT PRIORTY IS SHAREDSSL AND THEN THE TICKETS WILL BE ADDRESSED.

Thanks

Rob

also:
PLEASE READ SUPPORT HOURS!!

DEAR ALL

WE HAVE NOW SETUP SUPPORT HOURS WHICH WILL BE 12PM-8PM 7 DAYS A WEEK. ANY ISSUES THAT FALL OUTSIDE
THIS TIME WILL ONLY BE LOOKED BY EMERGENCY STAFF AND ONLY SERVICE DOWN ISSUES WILL BE DEALT WITH.

WE WILL SOON BE OFFERING A LONGER RANGE OF SUPPORT TIME BUT THIS IS OUR NEW SUPPORT HOURS FOR NOW.

EVENTUALLY IT WILL BE 24 HOURS OF SUPPORT BUT THIS WILL HAVE TO BE PAID FOR BY CLIENTS WHO DEMAND
THE MOST AND BEST SUPPORT.

SERVER DIVISION SUPPORT

I guess they're only giving support to customers that pay the most

that's just notthecase, i'm on the top plan and getting nothing. Those news posts are old now.

So, has/can anyone in the UK called Ambient Solutions yet to see what's going on?

So, has/can anyone in the UK called Ambient Solutions yet to see what's going on?

Actually, nevermind, I went ahead and called, and no one answered their main line, and the support number said no one can answer your call and you can't leave a message. Greeaaat...

Does that mean that SD is no longer supported and they have let it to die and fade off into oblivion? Can something be done to get the data off them and to make sure that Ambient Solutions, the parent company is reported and some action taken ?

Well, according to the terms and conditions on both Server Division and Ambient website's, in order for them to cancel service, they must give at least a 1 day notice, which doesn't really mean a whole lot, but worst case scenario, I will get my lawyer (it's great to have a buddy that's a lawyer) write up something to send to them. The only thing I don't know is how this will work with them being overseas.

But, I'm still holding out hope that the server will come back online eventually.

I got a reply from Ambient Solutions but they are not very helpful

If it is server giant it will be back online 9AM CST today.

AS Level 3 Tech Support
support@ambientsolutions.com

There is no comment from them regarding Windows Servers.

I think there is some serious problem. None of my customers have any backups and they are crying at me to some how take the backups.

I don't know what to do in this desperate situation.

If they are unable to pay to Planet then they should have informed us and I should have taken alternative steps.

THIS IS TOO BAD.

well here you go, Maybe all is not lost :

Posted By: Support On: 12 Jan 2006 10:50 AM
Details Disruption
Dear all,
We are terribly sorry for what has happened and our servers will be back online shortly. Hence
please bear with us on this and they should be online within the next few hours.

(http://support.serverdivision.com/index.php?_m=news&_a=viewnews&newsid=49)

if you want to leave serverdivision (ambient solutions), i think that hostingfest is managed by the old good technical support.

i leaved SD, i am with jodohost now, jodo is looking good...

well here you go, Maybe all is not lost :

Posted By: Support On: 12 Jan 2006 10:50 AM
Details Disruption
Dear all,
We are terribly sorry for what has happened and our servers will be back online shortly. Hence
please bear with us on this and they should be online within the next few hours.

(http://support.serverdivision.com/index.php?_m=news&_a=viewnews&newsid=49)


Thank goodness if this is true...
24 hours downtime is a bit much, but if they're coming back up I'm happy.

they are coming back : that is good news. but the questions is for how long? would they go down again? and why do they go down so often ?

rahouls, sharedssl.info still down, mail still down

everything is back up for me - currently grabbing copies of everythng. phew!

emails are not being delivered, even from an email address on my domain to another email address on my domain.

one of my domains goes to a helm root.

i am able to reach helm, but not able to send and receive emails even from two domains on the same server.

no, i mean instead of showing the site's contents, it shows HELM, where it should not.

see you have to learn to become an optimist. at least you can see helm, whereas there are others who would want to see helm and are not able to see it!!! LOL :gthumb:

so... anyone else's site back down again or is it just me?

my sites are up

I'm unable to login to HELM control panel due to a configuration problem. I don't know when they will resolve this problem.

anyone been following their forums at http://forums.serverdivision.com ? it seems SD thinks that by offering a free month of hosting they are going to wipe out the losses incured by resellers and their customers.

i would like to ask them if they are going to get us back the customers, the lost reputation, the hours lost because of them and the monetary loss?

I think their forums speak for themselves. Sounds like you guys need to pack your things and move on. There are plenty more hosts out there who will help you move your files without a problem and you won't have to worry about your services disappearing for days on end and no explanation from the 'helpful' support team.

anyone able to login to helm ? and is anyone able to send/ receive emails?

Guys, make suticases yet!
In the next servers down you could not recover neither mails, nor databases, nor anything.
I already have migrated. And my last ticket about of license expired of the aspemail component has been 13 days without answer and counting. I had to modify the code so that something as important as the application mail worked with limitations of free license.

where did you migrate to ?

my all web site and my client sites getting down :crying: but e-mail server is working
and i can't do anything. Yesterday and today , my client calling me , "what happen to web site" and i can't do nothing.

When will everything get OK ?

And i am looking another reseller hosting.

over 40 GB bandwith ,
over 25 domain account,
windows hosting
unlimited e-mail
and 20-30 $ average coast.

Thanks for interest.

i moved back to my normal linux reseller

in october after reading all this im glad i did

i moved back to my normal linux reseller

in october after reading all this im glad i did


You look like one of the "lucky" ones; perhaps.

anyone able to use email???

Total Elapsed: 304 hrs 14 mins

For my ticket :gthumb:

How many replies back and forth were made in that ticket? Was it just accidently left open for an extended amount of time before an operator closed it?

How many replies back and forth were made in that ticket? Was it just accidently left open for an extended amount of time before an operator closed it?

he is not the only one. i have numerous tickets that are pending since december 1st week.

i also have reseller account with ServerDivision, i have paid for 1 year advanced. still my six month hosting is pending with ServerDivision. after first time server down for a week only i decided to change host (as i lost few big clients).

since one month i m with ASPNIX.COM and i can strongly recommend their service and features. they supports ASP.NET 2.0 and SQL Server 2005 and SmarterMail rocks.

but still i have one issue with them their IP is not anonymous. only from whois information my clients are able to find my actual host.

in whois it displays IP Location: - Colorado - Denver - Anaxa Llc Dba Aspnix

if u don't care about anonymous IP u can have great hosting experience with ASPNIX.COM.

I think their forums speak for themselves. Sounds like you guys need to pack your things and move on. There are plenty more hosts out there who will help you move your files without a problem and you won't have to worry about your services disappearing for days on end and no explanation from the 'helpful' support team.

agree with that. I was with SD for a while and things went ugly when some clowns came in and bought out everything, apparently not knowing that there is some customer support involved. I was lucky enough that I lost only a few clients before I moved all my domains to hostingfest.com where I am very pleased with the outstanding service.

I still don't know what the intentions of SD's new owners are but I have never seen such a poor service. And when I cancelled my account with them they even asked my why I want to leave them - this question must have been a joke.

I'm with them for about 6 months. But I only had headackes and problems. Support is very bad. I have support emails that have not been responded since december 2005.

Email is down for all our domains and the web servers a day works and two days doesn't. We had to set-up our own server and transfer our customers on the new server because ServerDivision is history for us from now.

Even a 14 years old kid can administer the servers and problems better than SD. 10 days of email server downtime !!!

god .... thats horrible to hear all that..
i just hope my hosts doesnt put me into it..

And now, as of Jan 19th, their domain has expired .... but yet I can stll log into helm.mydomain.com.

Also, like a lot of people that are on here, I've been waiting since Nov to have my account cancelled .... thank god I never held my breath.

I want to buy this domain .... just to spread the message this this company and the owners suck