I was looking through some reviews for Surpass Hosting and came off a bit mixed. Some reported bad uptime with their shared/reseller packages. Can anyone attest to that? It was also only one server that people seemed to be complaining about... perhaps they've fixed it now?

Is anyone using them at the moment, or has used them in the past? What are your experiences? Thanks. :)

They were offering unlimited everything plans some time ago, that is enough for me not to go with them...

There are plenty of ohter hosts out there anyways.

I dealt with them 2-3 years ago, around the era of Swellhost (if anyone remembers), and they were not as good as could be desired. I never become a customer, their sales department was abusive and put me off their services. Thats a long time ago and they're still in business - give them a try if you like.

I was with them for about a year back in 2003. I left because of too much downtime and very rude tech support. They would delete complaints in their forums as fast as they appeared.

Like whatever said, the fact that they're still in business today may indicate that they've improved somewhat.

Seany,

May be you would also like to use WHT search tool to look around about Surpass and get some pass records for your betterment

Many downtime, slow speeds, tech support isn't good. Seems that they are overselling. I'd suggest you stay away from them, very unethical people.

Many downtime, slow speeds, tech support isn't good. Seems that they are overselling. I'd suggest you stay away from them, very unethical people.
So they haven't improved after all.:uzi:

Surpass Hosting, and HostDime are operated by the same people. They run out of the same "datacenter" in Orlando FL. I have had VERY bad experiences with HostDime, their DC, and their staff. Might want to be a little careful with them.

Surpass Hosting, and HostDime are operated by the same people. They run out of the same "datacenter" in Orlando FL. I have had VERY bad experiences with HostDime, their DC, and their staff. Might want to be a little careful with them.

There is also hasweb.com that is run in the Dimenoc as well. Don't count on getting support though!!! It may take a few weeks lol. Overall they aren't too awfully bad I guess.

They have alot don't they. Yeah I have experienced first hand their "technical support" I must say that I agree with you 100%...but yeah your right I guess they aren't "too" awful bad :D

They are absolute horrible. I have not had problems with the hosting side but the domain part of the business. Their domain management software will not release a domain even though you remove domain unlocking. I have tried for several weeks to get this issue resolved. My customer wanted to transfer their domain to another company. At least one week before the domain was to expire I removed domain locking. The domain expired locked. I was forced to pay Surpass to get the domain back. The screen says that the domain is unlocked but WHOIS from several sources says it is still locked. When I have contacted them I was accused of making claims that have not happened to anyone else. I have been waiting for a week for them to give permission to release the domain. It has not happened yet. They sent me a bogus link stating that the domain was unlocked. Again accused of making claims.

They have an unsatisfactory rating with the Orlando BBB because of not responding to clients. I have said nothing to my customer about what is going on. I submitted another complaint to the BBB. Anyone dealing with this company is doing so with their eyes wide open.

Just to clarify. I have not had any issues with HasWeb. I was actually quite please with the service I got from HasWeb. The only issues I have had was with Surpass Hosting.

Seems like a consensus to me, I looked over a few review websites and found the same.

Why don't you check out their fan site!! surmaniacs.com

Why don't you check out their fan site!! surmaniacs.com

Holy Crap!!! I thought you were kidding but I found that there really is a fan club. Totally unbelievable!!:gone: :rofl:

Holy Crap!!! I thought you were kidding but I found that there really is a fan club. Totally unbelievable!!:gone: :rofl:

LOL That's pathetic!

LOL That's pathetic!Not any more pathetic that the hosting companynamesucks.com websites. It's simply people who have extreme feelings for their host. The lack of more host (company) fan sites is just a result of the regular attitude of customers. If the service is good, very good or excellent, we don't complain. If it's less than good, we complain about it.

they're good. better than ipowerweb, gloRAT, poweb.

Yes, they're good. I have about 4 OC5 accounts with them. All 4 on different servers and been very good over a year. :)

they're good. better than ipowerweb, gloRAT, poweb.
Are you speaking from experience? If so which domain do you or did you have hosted with them? I had leet-codes.com hosted with them quite awhile ago, and switched to HostDime, and fell into the same trap. After I left they kept my domain name, that was purchased through them. <<Snipped fluff>>

I was hosted with them around the same time Catfished was (we actually were both fairly active on their forums) and I found their service to be VERY poor, even for the amount of money I spent. I didn't expect the best, but did expect a little more than I got.

Instead of receiving 'support' when writing in, you received something more like abuse, lies, uninterest in your problem or their own company, ill-taught techs., or no response at all.

I also received numerous e-mails from 'Kayla' (the apparent billing admin.) requesting that I post positive reviews in threads that had unfavorable opinions of their company. Not in their forums, of course, they'd just delete those. They would send links to WHT threads.

They have their fanatics, of course. You can easily pick them out as having a very low post count on WHT, with very strong positive opinions toward Surpass. While this isn't something so terribly wrong on it's own, you'll notice that none of them start their own threads in support of the company, but instead chime in only when the overall view is negative. Add that to the thought that they still may be asking their members to post positive reviews for them and it doesn't look too hot.

Luckily I bailed out years ago during their hurricane disaster. Those redundant power supplies didn't fare too well when the entire 'datacenter' lost power. Instead of apologizing for what happened, they guilt-tripped customers out of their anger by telling us how thankful we should be that there were a few technicians in their office trying to restore power. That's all fine and dandy, but if their 'redundant' power worked in the first place, they wouldn't have to be in the office trying to fix things. They then went on to brag about their internet connection staying alive the entire time... which does loads of good with no power to the servers.

Give them a shot.. you don't really have much to lose with their low prices. If you don't mind the frequent downtime and don't have to write to support for any issues, you might find that they work out well for you.

http://webhostingjury.com/reviews/Surpass_Hosting

check out user opinions and surpass response.
very contradictory to what you claim.
i had a shared hosting account, their OC5 plan. they allowed me to run
for several months with my forum with 10,000+ users, over 125,000 posts~
and daily visit of 900+ users.

so of course my account was suspended. but i would still rate them 5/5.
just waiting to gather some money to go for their VPS.

http://webhostingjury.com/reviews/Surpass_Hosting

check out user opinions and surpass response.
very contradictory to what you claim.
i had a shared hosting account, their OC5 plan. they allowed me to run
for several months with my forum with 10,000+ users, over 125,000 posts~
and daily visit of 900+ users.

so of course my account was suspended. but i would still rate them 5/5.
just waiting to gather some money to go for their VPS.

Are you just copying and pasting this into Surpass Hosting threads?

http://www.webhostingtalk.com/showpost.php?p=3776854&postcount=9

It's funny how you think they're great for allowing your site to run like that for several months before they decided it was using too many resources. This is actually quite like the experience I had with them years ago. They let sites and other things slow their servers down to a crawl for a couple of months before they think about doing anything about it.

Either way, the fact that you can't type out your own response and instead copy and paste something that doesn't directly apply to the topic makes me hold no value to your opinions.

LOL That's pathetic!
Just want to let you know that surmaniacs.com happens to be owned by a friend of mine at thefanlistings.org.

We infact have fan lists for nearly every subject so I don't think it's pathetic. It's just like any other hobby for us to create those fanlistings.

I was hosted with them for 2 years and I would NEVER recommend them to anyone. Their support is rude and ignorant and treat you as if you have no clue what you are doing/talking about.

However, the last straw for me was TWO TIMES I cancelled orders (shared hosting one time and a reseller) and they kept billing me for almost a year. I was in contact with them by email but received no response until I mentioned the Better Business Bureau and a lawyer.

After that they credited me exactly what they owed me but nothing for the finance charges that built up because of them charging me.

i dont wanna get accused like the person above of copying and pasting but there havent been many posts requiring me to post over the last few days and want to post my opinion which I have to say is opposite to the guy above, when I changed plans (and billing) the whole system was very simple with no problems and support it always top notch, even when i am being as stupid as anything

i've been hosting with Surpass for 1.5 years, i have their OC10 package, and planning to buy another reseller account from within the month... like all hosts some downtime here and there is expected but this is rare. their support i think is great and to the point when you need them. and the community forums also makes it ideal in my opinion. the prices and quantity of everything is great. 5 stars for Surpass from me.

I've also been with surpasshosting for about 1.5 years and I've never had any trouble with them. Their uptime has been superb and their speeds are always fast. I'm not really sure why so many people have such negative opinions. I guess it could just be luck on my part or bad luck on their part !

I would recommend surpasshosting.

I see the Surpass cheerleaders have arrived.:rofl:

ooh ive always wanted to be a cheerleader! i see some ppl have a problem when ppl actually post there opinons

Don't think it's a problem with ppl's opinions. We all have them. But the difference is that at WHT, you can post it and it stays,but at surmunity, if it's negative, it's history, dead, buried, and never to be seen again. FYI, I was there. Things started off well, but worsened to the point that after 2 days downtime, I was gone in a flash. That was 2004. Granted, things may have changed, but I will never find out first hand.

ooh ive always wanted to be a cheerleader! i see some ppl have a problem when ppl actually post there opinons

I don't have a problem with cheerleaders or anyone's opinions but I do have a right to my opinions as well. I consider it hilarious when they cheer for businesses that are downright terrible. That's my opinion on the subject. Do you have any problems with that?:clap: :clap:

Do you have any problems with that?:clap: :clap:
And are we playing cheerleader for those of us that left?:clap: :clap:

And are we playing cheerleader for those of us that left?:clap: :clap:
Whatever floats your boat countrytyme.:clap: :peace:

Getting back on topic...

Ive been with Surpass for a week about a month ago (to test things out) and I would have to say, I can provide better service running a host on my home PC with DSL than what SH provided me for the week.

I used to have reseller hosting with them. I signed up back in 2004 with the buy 1 get 1 free plan. It was pretty good. Didn't really have that many problems. There was some downtime during a major hurricane once. I believe I switched after that.

I returned to them again in March but with a VPS this time. Everything has been going smoothly for the most part. They helped me out moving all of my sites over and getting me back on my feet. If I don't understand something or don't trust myself to work with some of the server files, they will do it for me.

I don't have a problem with cheerleaders or anyone's opinions but I do have a right to my opinions as well. I consider it hilarious when they cheer for businesses that are downright terrible. That's my opinion on the subject. Do you have any problems with that?:clap: :clap:

yeh cos my dedicated server is working pretty fine and all the questions i have have been answered in a flash, how recent is your expeirience with them, cos from what i read on surmunity, alot has changed in last few years.

I signed up after reviewing some info on this site back in early 05
Still with SH and can't really say a bad thing about them, great support.
What do you mean changed, service has gotten better?

Hey.. SH were offering a basic pla with 7gigs space and 75gig bandwidth last year..
Thius year the same plan has 10gigs space and 250gig bandwidth, should i be upgraded ? :D

What do I think of Surpass? Here's my VPS experience:

After 3 weeks:

8 support tickets now. 4 unresolved.

3 complete site outages.

Roughly 1500 vbullettin database errors dispatched to my email account due to dropped or can't connect messages.

Each time there was a problem, support was contacted and I get responses from 'It's your ISP' (give me a break) to everything is fine.

Yep, everything was just peachy with page loads of 24.24027 seconds with 13 queries [Server Loads: 14.85 6.74: 3.29] Consistantly.

Not my site, I have had it running for 4 years.

Reported this issue on their forums under 'Testimonials' and the thread was moved and buried under 'Site Maintenance' with their 'Cheerleaders' making ME out to be the bad guy.

So, I canceled my Paypal subscription to them last night with 5 days left paid for, and they have locked all traffic out of my site, and can't even get to cpanel or ftp for a backup.

Surpass blows, and everyone that I come in contact with will know it.

And another Screenie of my support tickets.

If your case is typical, they've gotten even worse than when I was with them a few years ago.:smash:

So, I canceled my Paypal subscription to them last night with 5 days left paid for,That was not a bad move, but I would still try to cancel the account in the "regular" way, and put everything behind me.

I didn't try to do anything, sneaky--I just mater of factly canceled my billing to auto renew thru Paypal. I have canceled my subscription with them, but still have until the end of the month.

I don't know what everyone else is talking about... I was with SH for something like 6 months and didn't have very much trouble. I think the server went down maybe a few times a month... I can't remember. But I do remember that whenever I would submit a ticket, they would help me with whatever problem I had. No, I'm not a surpass cheerleader, and no, I don't have a low post count. So don't attack me for being either.

The only host that I have really had a good experience with was CredibleHost... when they were still good... but that was something like late '03, and through '04 and '04 is when the problems started happening (and that is when I cancelled and went to SH).

I'm not saying you tried anything sneaky. :) It's just common practice for hosts to not close/terminate accounts if the customer did not follow in the proper cancelling procedure, so, if you didn't, I would submit a cancellation request in addition to stopping payments via Paypal.

I hope I'm making more sense now. :)

Noted. That's is the process I followed ;)

Oh! So fun here! I will try.