1- Good Servers -Good Manuals
2- Fair Servers - Great C. Support

Customer support should be more necesary at the begin when one starts a reselling business in order to learn about the initial setup queries your clients have.

If one needs it once the business has taken off, then it will be because of lacking hardware or communication infrastructure (speed, and specially uptime).

After some time rolling out, I suppose that the need for customer support (to the reseller or final client) will be very little if the hardware works as it should.

I voted for "Fair Servers - Great C. Support", but I think that great servers and great customer support is needed. But if you're starting out, then support is always what people like in any business.

Alan

...but I think that great servers and great customer support is needed.

Agree, and have been looking for months, but can't say anything more than your quote represents a very inflated pricing strategy compared to what I have been reading in this forum, where reasonable pricing is a fact.

It would be utopical to search for both (service and good service) with the budget I have, and would prefer to spend on good servers and conection backbone, to good personal service.

Probably none of the 5 top mentioned reseller programs (the most mentioned here at this forum), will get close to your quote, in infrastucture (HW and comms) and reliability, but will do so, in a personal effort in servicing their clients.

If anyone knows a starting business, that would like to share a Unix box (no W2K or NT please), with a good backbone service, and thinking on UPTIME as the main concearn, that will be what I am looking for.

(Good Service and HW+Backbone) combination is hard to find at a reasonable price.

Originally posted by etreus
After some time rolling out, I suppose that the need for customer support (to the reseller or final client) will be very little if the hardware works as it should.

I choose good servers!

I agree that if you have good servers, than you wouldnt need that much support. As the most of you, you've all been with many host. I've found that the servers that have more problems, the more I am on the phone/email/chat. With a good server, most of the time I contact them is to ask if they if it is allowed on the server or inquiring about the sever itself.

Now if the servers were good, and the customer support was flat out RUDE, than that would be a different story. They have to be semi-human! :)

I will vote for good dependable servers and a good dependable network

I mean no hardware failure in 1 year as good server and less than 10 minutes downtime in a month as good NOC

I am enjoying it at a reasonable price

Most times the NOC's are not so much to blame as the overload on the servers and poor quality hardware

Cheers
Balaji

The whole package has to be great:

Great servers
Great support
Great connection
Great prices
Great site
Great extras

With those figures from the poll, could anyone recommend a reseller plan that has good (proved) uptime?

I have one that gives me 14 days average without a reboot, but I need much more than that.

I have also tried one of the most recommended at this forum but after a couple of days server was rebooted. Good, and promt service though. I will keep going with them, but I really need better uptime.

Any suggestions, please?

Originally posted by etreus
With those figures from the poll, could anyone recommend a reseller plan that has good (proved) uptime?

I have one that gives me 14 days average without a reboot, but I need much more than that.

I have also tried one of the most recommended at this forum but after a couple of days server was rebooted. Good, and promt service though. I will keep going with them, but I really need better uptime.

Any suggestions, please?

Just out of curiosity, why is it so unacceptable to you that your hosting company would need to reboot their server every 2 weeks?

From my point of view, if you feel that your web site is so important that it can't be down for more than a few minutes every few weeks, you probably should get a load balanced dedicated server solution so that you can do maintenance on one server; meanwhile your second server is still serving your site up :cool:

etreus,

My server has been up for the 86th day today without a reboot.. but that may also be because I dont have a control panel, dont host CGI scripts, run on FreeBSD and have no resellers.

In my foolish opinion, uptime, security and throughput dont go very well with too many features, control panels and low prices

While it's arguable, the best server uptimes I have seen have mostly been on BSD

A host can offer reselling plans that have high bandwidth, a lot of features, 24/7 support , near 100% uptime and also a good distributed control panel like h-sphere..

But it may take 90$ for 2GB / 15GB - who will buy it? Reliability is directly proportional to the amount of money that goes into the set up - incl h/wdata center, connectivity, support staff and all the works

Cheers
Balaji