This is what i dont get.All you guys running a relatively small business,how do you cope with all these major names overselling and offering fantastic deals like 10 gig bandwith for $5 a month?? Aernt they putting us out of business? How do we maintain customers when the client knows that the competitors offer twice as much and then some??

Because they don't usually offer the same service and support. The more the consumer because educated, the more they'll stay away from unlimited plans.

I'm guessing that you buy quite a few services and products in your daily travels. Are of these things the absolute cheapest you can get them for? Do you drive the cheapest car, food, computer, carpet, etc. ? If not, then why not?

You might buy your <insert whatevers> from Patrick Toxvaerd (even though they are a bit more expensive) because you like Patrick Toxvaerd. You might also want better quality or at least be sold on 'perceived' better quality. Too long to go into really...

Compare hamburgers to hosting. At this very minute, countless numbers of people are buying a hamburger for lunch. Some are paying $0.99 and some are paying $8.95 (for essentially the same thing). Why?

Why you say?!

Because Johnny Rocket burgers are the best gal dern quality around! And we like to spend 8.95 to sit around all the other socialable people who pay 8.95 for a burger and stay away from the cheapies! :nuts:

Originally posted by DanielP
And we like to spend 8.95 to sit around all the other socialable people who pay 8.95 for a burger and stay away from the cheapies! :nuts:

Actually, this is a factor which people shouldn't ignore. I've seen a number of people sign up with more expensive hosts simply because they "don't want their web sites on the same server as pornography". The companies they sign up with rarely have any anti-pornography restriction, but people feel that if they pay more, they'll be amidst more desirable company.

But of course, and its not allways true, but to a degree it is, lets just suppose for a min if i'm a porn website i'm going to find the cheapest bandwidth possible, cuz i know i'm going to use a lot, and if i'm down a bit, so what, i get more customers than i loose anyhow... heh

Web Hosting is a weird animal. You are going to get every kind of response in the book about everybodies opinion on how much to spend.

You can spend 20.00 a month on a hosting package and be completely dissatisfied, but then again you could spend 5-8 dollars on the same specs and be completely satisfied. It could go the opposite as well.

I think a simple way to check a host is to see what avenues a host has for support.

Do they have email support?
Do they have a web based ticket system?
Do they have a live chat feature?

The more ways to contact a host, the better your chances are of getting someone pretty reliable. No matter what host you choose in a shared environment, there is going to be little problems here and there, but it is most important that someone is there to answer questions or fix a problem.

It also depends on the type of clients you have

I have people that bitch every single day about something .. and then they bitch about support not gettign back at them in 10 minutes (every day), and then they bitch about the number of tickets they have to put in, etc etc

and then I have others in that same server that only contact us once a year becuase they got a new Credit Card, and their sites are more complex than the daily pest

While some believe their 9.99 is an excellent value, the pest thinks he's getting ripped off becuase for his 9.99 he's not getting root access, a dedicated tech to him (24x7x368) and room service :D

Originally posted by cperciva


Actually, this is a factor which people shouldn't ignore. I've seen a number of people sign up with more expensive hosts simply because they "don't want their web sites on the same server as pornography". The companies they sign up with rarely have any anti-pornography restriction, but people feel that if they pay more, they'll be amidst more desirable company.

Also lets not forget that the WHT crowd does not resemble a good example of the average hosting customer (god, at least I hope not :D )

It's been a long time since I checked the requests forum but what I remember from it is people wanting 60 GB for under $ 10 / month. Oh yah, and an unlimited number of mysql databases as well...

60GB? Why would someone want that when they could get *unlimited* traffic for the same price? ;)

More seriously, you shouldn't consider the requests forum an accurate reflection of anything... after all, people are only likely to request something here if they haven't already found it, which creates something of a measurement bias.

Expensive hosting is not always the best, nor is cheap hosting.

The persons running the business, who give adequate support and who know how to run a businness, make the difference between a good and a bad hosting company.

There are far too many new hosts that just think about cashing the money and then you never get adequate support. A good example is 2Mhost.com

2Mhost.com got a fancy looking website with some very cheap plans, but you will never get support, because they just don't have the technical experience, nor do they care about it, because they just ripp-off people by offering them a yearly contract.

They cash the money and once you are signed-up, there is no way to get out again. They don't have the 30-day money back or not-satisfied-we-will-help guarantee.

They only know one email adres and that is sales@2mhost.com. support@2mhost.com doesn't exist.

So this is what I see as a good and a bad hosting company.

Usually the major companies offer much higher prices than small businesses do, from what I've seen. Also, their support is not very great.

Originally posted by John-Kevin
Expensive hosting is not always the best, nor is cheap hosting.

The persons running the business, who give adequate support and who know how to run a businness, make the difference between a good and a bad hosting company.

There are far too many new hosts that just think about cashing the money and then you never get adequate support. A good example is 2Mhost.com

2Mhost.com got a fancy looking website with some very cheap plans, but you will never get support, because they just don't have the technical experience, nor do they care about it, because they just ripp-off people by offering them a yearly contract.

They cash the money and once you are signed-up, there is no way to get out again. They don't have the 30-day money back or not-satisfied-we-will-help guarantee.

They only know one email adres and that is sales@2mhost.com. support@2mhost.com doesn't exist.

So this is what I see as a good and a bad hosting company.

Quite a while back i was with 2mhost.com when i was running a small personal site and $30 a year looked great to me,The support was good,problem was mohammed noman (the owner) does not know how to answer many questions,Which is another problem resellers (often small businesses) face because they do not have a direct contact to the server
So if im running my service thru a reseller plan and i receive a support mail from my client,chances are the only thing i can do is actualy mail my server administrator.So as a client i would have to wait for the server admin to mail you and then i would have to wait for you to mail me what the server admin mailed you (confusing isnt it?) And large company's dont face this problem.Why? Because they own their own servers,which is why if i am looking for hosting i am much more likely to purchase the service from a large company that i knows has full control over their service.

HI there.

we dont not rip ppl or ignore them ,,, we lunched site on small server http://2mhelpdesk.com to be up nd reachble even 2mhost.com is down.


register your self there and check the KB .. we sreve 5000 domains .. we have customers host 30+ domain with us.

i think we run (we = more than 1 person) succesfull business bcause we get 250-350 sign ups monthly (%50 returned cutomers).

we are not reseller for fasthots or donhost, we co-locate servers in VDI ... even donhost most cheaper if we ignore uptime and customers' sites , ....

this is not AD for 2M ... we do our best and we have VERY Hard terms to avoid som kind of sites, we dont have 30 day money back becuase when we started in April 2001 we surprised when found a lot of other hosts signed up just to see how things work in that cheap host ... and after 3 or 4 days they ask for refund even their domains not transfered yet.

we stopped monthly and 6 months contracts because it was target for spammers (happed 100s times, customer pay $1.5/mo and send 1000s of spam messages)


so i dont think the cheap price means bad service and if you have 2000+ customers normally you will have %1, or %2 unhappy users ... but angry customer always have loud voice ..

:eek:

Originally posted by OKIHost
:eek:

A picture is worth a thousand words, LOL

:confused:

god i hate Johnny Rocket burgers (sorry, just had to throw in my .02 cents :) )

lol

Originally posted by DanielP
Why you say?!

Because Johnny Rocket burgers are the best gal dern quality around! And we like to spend 8.95 to sit around all the other socialable people who pay 8.95 for a burger and stay away from the cheapies! :nuts:


well that also goes for some other types of eating establishments. you only goto a $200 per plate resturant because everyone there can afford to eat there also. it's call discrimination by dollars. sometimes you need to network at these locations and to be seen spending the money ( not being a cheap

recently I just noticed that jaguar has a new model out that is priced below the 30K. what it looks like is a fancy Ford ( nothing wrong with ford mind you), but that move will cause great problems with that company. the percieved value of a jaguar was the exclusiveness and the styling ( not to mention how many times you have to take it into the shop ), now I'm mostly sure that there midend sales will go to BMW or Volvo, If i was a jaguar owner X-12, I would not like that new model parked next to me at the golf club. I just made this exact choice about Volvo, I paid for 2 things saftey and exclusitivity. now I'm shopping for a GM Hummer, I again get something that not everyone has and I get my saftey, plus now I can enjoy the swamps again.

mike

Originally posted by DanielP
Why you say?!

Because Johnny Rocket burgers are the best gal dern quality around! And we like to spend 8.95 to sit around all the other socialable people who pay 8.95 for a burger and stay away from the cheapies! :nuts:

:angry: I was fine, and now your post has made me hungry!@ RAWR

Originally posted by 2Mhost
HI there.

we dont not rip ppl or ignore them ,,, we lunched site on small server http://2mhelpdesk.com to be up nd reachble even 2mhost.com is down.


register your self there and check the KB .. we sreve 5000 domains .. we have customers host 30+ domain with us.

i think we run (we = more than 1 person) succesfull business bcause we get 250-350 sign ups monthly (%50 returned cutomers).

we are not reseller for fasthots or donhost, we co-locate servers in VDI ... even donhost most cheaper if we ignore uptime and customers' sites , ....

this is not AD for 2M ... we do our best and we have VERY Hard terms to avoid som kind of sites, we dont have 30 day money back becuase when we started in April 2001 we surprised when found a lot of other hosts signed up just to see how things work in that cheap host ... and after 3 or 4 days they ask for refund even their domains not transfered yet.

we stopped monthly and 6 months contracts because it was target for spammers (happed 100s times, customer pay $1.5/mo and send 1000s of spam messages)


so i dont think the cheap price means bad service and if you have 2000+ customers normally you will have %1, or %2 unhappy users ... but angry customer always have loud voice ..

Wow, you are a good host! You lunched 2mhelpdesk to be up nd reachble even 2mhost is down! You sreve 5000 domains!!! Wow, that's a lot! Yes, I agree that you are successfull bcause you get 250-350 sign ups monthly(%50 returned customers). I feel sorry because you have %1 or %2 unhappy users but angry customer always have loud voice. :(
:D :D :stickout :stickout :laugh: :laugh:

http://2mhelpdesk.com is a joke. if they dont like what you have to say they delete your support request. I document everything I do with crap heads like this. I posted all of it on my news site (http://news.atomoverride.com/archives/000092.php#000092) and this is the kinda of crap they like to pull. Do yourself a favor stay away from 2mhost.con!

As they say they like the 1 year contract to keep the spammers out? more like to cancled your prepaid year after 2 months of service or 8 months of service so they can have the space for some other poor sap.

2mhost is nothing more than a SCAM, avoid them at any cost.

Like someone else has stated, your target audience should not be the WHT visitors who want everything for next to nothing. WHT adds to your business, but you should not depend on it for a major source of your revenue. Every account we get from WHT is great don't get me wrong, but now it is getting to a point where hosts will need to pay clients for hosting their sites. It is very hard to compete on WHT, when you have hosts offering 100gb BW and 10gb space for $20, and most people can assume that with the above prices, that hosting company won't be there in the long run. In my findings, people don't mind to pay more for quality and piece of mind, but don't look here to price your products and services. You just need to have a quality product at a price that is appealing to perspective users, and the support and uptime to justify those prices. If you have this winning combination, then you will get a lot of client referrals, and it is a domino effect.

Just my $.02

-Steven

in my experiance it because the "BIG" companies are to "smart"
they really dont know how to help and support their customers in a way they can understand most people dont mind paying more if they get better support

but thats my opinion

I have been reading all the messages in this forum.
First off all i only have quick and McDonalds here to get a hamburger. Maybe because belgium is a small country....:rolleyes:

Second off all. I study maketing, i am in my last year, what i have learned from my studies is that not the price but the support (cfr. customer service) is getting more and more important to most of the customers.
I am not saying that people would run away from cheap webhosts because the don't have good support.
The only thing i am saying is, if ya have a hosting company which is more expensive than the cheap hostings, you should promote your customer service, let people know you are whilling to help your customers with their problems.
It is also important not to lie to your customers and really do what you have promissed them. Cause the word can spread really fast.

Well thats it. I am starting my own host on internet soon. Hope i can make something from it.:cool:

Hi again.

not all cheap hosts not have good support .... i live in Egypt like most know .. what do you think the 1 $ do in Egypt ?

if you run Host from US you may need to pay $30 - $60/hour for tech ppl ( i got this prices from real ppl live in US want to work for me ) while in Egypt ( as well India, Turkey, Singapore, .. i think) i hire 3 ppl each one get 800LE .. PER MONTH

800 LE is less than $160 PER MONTH .. almost they can solve every thing in timly manner.

so you can say i pay less than $500/mo to my support ... and after 2 or 3 weeks i'll announce real GURANTEED 24/7 LIVE support.

so i can provide very low host with good support (in my openion!!)

also i noticed all out sourcing support provider live out side US

Wow your spending the money finaly after hoarding it for so long. But its by far too late. In fact a day late and a dollar short. You should have been doing this years ago. But since you just admited to being a non us citizen I would suggest every US citizen stay away from your shady deals, and faulse promises.

I will once again remind everyone of 2mhost.com's reputation and all the pain and suffering he has caused. The damage is done, your service sucks your name is tarnished.

Want to know what he has done to me as one of his former customers? (Click Here) (http://news.atomoverride.com/archives/000092.php#000092)

It is a shame I am not a Moderator on this board as I would have deleted your account the day you joined. And any further times you tried to join. The only reason you post here is to try and save your business. Which will never happen as I am 1 unsatisfied and abused customer that will not rest till the world knows what a monster you are.

I will stand up for the little guy, the house wife, the techie, the guy next door, and the little kid down the street.

atomoverride ( hellwerks.com ) why you always think that we do marketing here ?;)

I prefer to work with smaller companies. Their service is usually better, and their rules tend to be more flexible.

Generally, they notice when you upgrade your plan. I like the idea of knowing that my money means something to someone.

The larger companies couldn't care less one way or another, and their service reflects that. There are exceptions like the recently defunct hostpro, but it's rare to get any kind of quality out of a larger hosting company.

Just my two cents.

Originally posted by 2Mhost
atomoverride ( hellwerks.com ) why you always think that we do marketing here ?;)

I never said you do marketing here. I just said you post here because you know if you dont your business will go under. But if you would spend less time in this forum and more time supporting you customers maybe you would have a good business.

My question is why are you such a loser, when every good business man knows you need to put the customer first and the customer is always right. dont judge me for my domain name hellwerks.com like I said its kinda hard to get pcworks.com isnt it? I just got creative with my domain name so please stop waving it around like mr. know it all. Also isnt there some kind of customer / business terms about not releasing certain information?

As always people let me tell ya, this guy at 2mhost is a worthless peice of non supporting theif in the night kind of guy. He would rob your grandma of her last .50 cents if he could. Dont trust him, dont listen to him, and dont use his service 2mhost.

Actually I was a 2mhost customer for a while and I liked it. Their support isn't as bad as everyone makes it out to be. I used their support 3-4 times over a period of 3 months and they got back to me within 24 hours everytime. Atomoverride you make them sound like a bunch con artists but you sir are mistaken, they didn't take my credit card number and buy playstations with it, maybe you were treated bad but that does not mean you were scammed!


"...dont judge me..."

"...why are you such a loser..."

That is very hypocritical of you to say.

"But since you just admited to being a non us citizen I would suggest every US citizen stay away from your shady deals, and faulse promises"

So what? just because he doesnt live in the U.S. he cant be trusted? Not only are you a hypocrite but also racist! Your point has been made, you dont have to keep posting about it, everyone is entitled to their opinion but you crossed the line.

Don't be fooled man.
Most of the people posting things against 2mHost on this board are other web hosts. Look at their profiles. Like I said before, man. This is in bad taste. I contacted 2mhost the other day, and he got back to me in three hours. I would consider that an indication of their support. Not to say I'de deal with them. I deal in windows only these days. But if I was reselling linux accounts, I'de give them a try. You never know. Only hosts I advise really passionately staying away from are Fasthosts, AIT, and Datapipe.

2mhost is just trying to make up for lost time. Like I said before a day late and a dollar short. They are crooks plain and simple. Stay away from them.

Everyone have their own experience, either good or bad. But you cannot say a host to be bad by only-man experience. ofcourse angry customers have a loud voice, but satisfied customers can become more noisy when they have to.

Just my opinion. BTW, I think we had more then 2 pages of OT posts going over here, so we better cut off short and come back to the point.


Salam,
-Omair

Wait a minute automotiveoverride,
I just looked at the 2m web site. There's no way to spend more than $5 a month with these guys. Can't be done. I have a hard time believing that you're being this much of a baby over a $5 month ripoff. I usually reserve the word crook for people who steal real money. If in fact this is a ripoff, then I suggest you deal with interland or datapipe, and learn what a real ripoff can be.

5$ a month? well I had the unlimited subdomains and mysql data base along with more space. so it was up there. And its not the point of money its the fact that this guy @ 2mhost ripped me off and ripped off other people and thats the thing how many people have been ripped off? lets say 100 people in the past month 100x lets say 18$+29$+24$+16$ thats 87$ per person for 1 year now x100 = 8700$ now lets say he gave each person on the average 4 months of service out of the pre paid year thats 58$ per person still now x100 = 5800$ he just made in one month of service. by cancling their accounts.

man not a bad days work huh? see hes a crook plain and simple. he may have only made 58$ off me but x100 people thats big bussines.

How do you know he ripped people off? I dont see anyone elso complaining! Give it a rest already.

Originally posted by cperciva


Actually, this is a factor which people shouldn't ignore. I've seen a number of people sign up with more expensive hosts simply because they "don't want their web sites on the same server as pornography". The companies they sign up with rarely have any anti-pornography restriction, but people feel that if they pay more, they'll be amidst more desirable company.

What is adult stuff got to do with it. People hosting... 90% of them have no clue what other accounts are listed on the server, uless you have access to ssh and start shelling... but that's not even correct because you do not know what content the other account has.

One thing I've learned is... when Mr Etc's business is 90% e-commerce.. and making good bucks than suddenly site started crashing and such.. he's loosing money, soon he's in panic loosing big bucks, gets tired of it, and thinks of selling.

Mr. Etc would fork out 300$ per month just for managed hosting or better yet, 450 or 500$ for managed dedicated server per month because otherwise he goes bankrupt.

Lots and lots are buying their own stuff and for as little as $150/month they can co-locate have someone set it up, patch it every few months and smooth ride.

The easier and easier RedHat is becoming to install sort of like M$ pretty soon ever kid will host off their cable modem or DSL.

We're pulling out of hosting, or actually never thought of being a full hosting company because too much work not enough money.

We do not have time to babysit people over the phone, teaching them how to check email or setup their outlook. We design their stuff, we offer free hosting for 2-3 months, we setup everything, we give email, control panel you [they] do the rest...

I think I'm going a little off-the subject so I'll end it...

That reminds me.. I have to remove hosting on Cobalt because we no longer have Cobalt RAQs

Interesting,
I'm doing sort of the same thing at the moment.
Probably on a much smaller scale. My operation has been all but dormant last few months since I changed hosters due to compatibility issues. My nitch is specialized vertical application development in ASP and Coldfusion.

Actually, it all boils down satisfying your customers. Personally, I would trust my friends's recommendations even if they are not the cheapest prices. Imagine the burger analogy.

Friend: Hey I've been eating Gordon Burgers the whole week and I'm going to to eat them everyday from now! They're expensive though.

Stranger: The burgers are cheapest at 'Boden House'.


Where will you go?

About 2mhost:
What can you expect for $1,5 dollar per month? If I decide to choose for such a package I know in my backhead that I may get urgent support when my site goes down.
On the other side, I won't host a mission critical site with a smaller host, I will choose a bigger host which can guarantee uptime (this is also a factor why some choose cheaper hosts, some just don't care about 99,9999 % uptime, they're cool with 99,5%).
I had a site a few years ago offering Flash courses. It was my hobby, I liked to make it but I was not depending on it. If a host like 2mhost existed then I may have decided to choose them as my host simply because they offer more they I needed for a very small price.
But like I said: I don't expect 24/7/365 support for this small amount. And if I read a few post back that 2mhost responded in 3 hours, I think that is great and above expectations!
And atomoverride, by now we all know that you were screwed by 2mHost and we all know how desperate you are to convince others not to go with 2mHost. But times have changed, and I guess 2mHost has learned from it and has improved service. And if not, who cares for that price. New customers will see by themself if 2mHost is bad. Just because it happened to you, it doesn't mean they treat all customers like that...

By the way, I am in no way affiliated with 2mHost, my opinion is based on what I have read on WHT and the atomoverride site and 2mhost page.

Jacco

2Mhost.com is the lamest host there is. They don't know about support, they only know about ripping off people and cashing the money.

They don't have any technical experience and can't provide adequate support.

They rent big servers for $100 and make a profit 10 times out of it.

And the worst thing is they have no control over their servers. They make promises and will never stick to it.

Their servers break down and your whole sites has vanished - and by vanished I mean there is nothing left. They will put you on another server with a less valuable configuration. If you ask for support, they will shout at you and tell you to stop bothering them.

So, Blikje, you don't know what you are talking about. prise yourself lucky you are not affiliated with these creeps.

It happens to hundreds of their customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Originally posted by Blikje
About 2mhost:
What can you expect for $1,5 dollar per month? If I decide to choose for such a package I know in my backhead that I may get urgent support when my site goes down.
On the other side, I won't host a mission critical site with a smaller host, I will choose a bigger host which can guarantee uptime (this is also a factor why some choose cheaper hosts, some just don't care about 99,9999 % uptime, they're cool with 99,5%).
I had a site a few years ago offering Flash courses. It was my hobby, I liked to make it but I was not depending on it. If a host like 2mhost existed then I may have decided to choose them as my host simply because they offer more they I needed for a very small price.
But like I said: I don't expect 24/7/365 support for this small amount. And if I read a few post back that 2mhost responded in 3 hours, I think that is great and above expectations!
And atomoverride, by now we all know that you were screwed by 2mHost and we all know how desperate you are to convince others not to go with 2mHost. But times have changed, and I guess 2mHost has learned from it and has improved service. And if not, who cares for that price. New customers will see by themself if 2mHost is bad. Just because it happened to you, it doesn't mean they treat all customers like that...

By the way, I am in no way affiliated with 2mHost, my opinion is based on what I have read on WHT and the atomoverride site and 2mhost page.

Jacco

I have to agree with you on this even though the above msg...

I mean think about it. 3$/month host you got 100 clients. That's 300$ month. Let's say 10% of them have no clue and need support. That's alot of phone calling and helping out. You are basically running a 'hobby' host and not a business/in profit host.

I am going through that right now. Not in Internet but Graphic related field.

But if I am paying 50/month... I expect some support. Than you come to the same conclusion on Dedicated. You are paying 99$/month for 1u, than don't expect too much or get tutored setting up. I was tutored by someone (which I was surprised) after crashing my colo data's DNS servers. Bad on their side for not securing it.

Right now I am setting up a personal server colo and it's a very good one. I will only host my personal stuff on it and if I was to host other sites I would be picky. I will charge maybe 15-25$ per month even though they can get the stuff for lower price elsewhere. But I will only hold 20-30 sites on a 2.2 GIG SuperMicro SuperServer and on a OC3 line; 3 major back-bone connections.

Too much headache and work for 5/month hosting. As soon as I hit my mark 'pay for itself' monthly income I'm happy with that.

Like I had a site where I didn't care about downtime.. so I parked a domain there... I got the deal off eBAY and the hosting company is: .VoiceGateway.Com (http://www.voicegateway.com). I caught my site being down one time for maybe 1 hour or so.. but like I said I hardly check on it. Plus it was late night... maybe maintenance...

I know better than buying hosting off eBAY. But they sure gave me plenty of space.. which I don't even use... I don't even remember when I signed up and if it was for a full year and 6 mo.

You get what you pay for...

LOL,
You bought hosting from a turnkey. I know the guys who designed that site. They sell about five identical sites just like that on ebay every month. But hey, to each his own I say.

Man, I should start selling those again.

Originally posted by sam.moses
LOL,
You bought hosting from a turnkey. I know the guys who designed that site. They sell about five identical sites just like that on ebay every month. But hey, to each his own I say.

Man, I should start selling those again.

When you have more domains than you can keep track why not. Like I said I don't care if they crash. I baught that so long ago.. that before we had our own servers. Why switch...

I have to admit that they are better than some other hosting companies. As in uptime. Except once...

I wouldn't go on eBAY and sell hosting. Not unless I am ready for lots of accounts at dirt cheap and lots of headache. Lucky them, I don't need to be held by hand and do stuff.. I do it myself and don't need tech support or such...

Why sell 100 accounts @ 5/month where you can sell 25 accounts at 25$month and you make even more...

About 2mhost:
What can you expect for $1,5 dollar per month? If I decide to choose for such a package I know in my backhead that I may get urgent support when my site goes down.
On the other side, I won't host a mission critical site with a smaller host, I will choose a bigger host which can guarantee uptime (this is also a factor why some choose cheaper hosts, some just don't care about 99,9999 % uptime, they're cool with 99,5%).
I had a site a few years ago offering Flash courses. It was my hobby, I liked to make it but I was not depending on it. If a host like 2mhost existed then I may have decided to choose them as my host simply because they offer more they I needed for a very small price.
But like I said: I don't expect 24/7/36.........

Technical Support and 24/7 Technical support ..... just want to learn here .... why dont expect good Tech. Support with low cost hosting?

just want to ask what the customer need if your Uptime is pertty good and you monitor the servers ?

customer may ask to reset the FTP passord, may ask to how to use Outlook, may need some help to know the absolute path of their cgi-bin , ....
the answer will be in 2 mins .... not need a huge experiance.

i got about 30 tickets daily on such problems ...

if you monitor the servers and keep them up i think %99 of support tickets are the same as i told .. %1 will ask you to install a perl module or install SSL cert.

i think debuging CGIs, install softwares, teach users how to desing pages, ...... is out of our job ( as hosts)

so what else does support include ?

i dont wrote this against any one .... i just want to know why the support MUST be bad if i charge $1.5/mo ?

Originally posted by 2Mhost

Technical Support and 24/7 Technical support ..... just want to learn here .... why dont expect good Tech. Support with low cost hosting?

just want to ask what the customer need if your Uptime is pertty good and you monitor the servers ?

customer may ask to reset the FTP passord, may ask to how to use Outlook, may need some help to know the absolute path of their cgi-bin , ....
the answer will be in 2 mins .... not need a huge experiance.

i got about 30 tickets daily on such problems ...

if you monitor the servers and keep them up i think %99 of support tickets are the same as i told .. %1 will ask you to install a perl module or install SSL cert.

i think debuging CGIs, install softwares, teach users how to desing pages, ...... is out of our job ( as hosts)

so what else does support include ?

i dont wrote this against any one .... i just want to know why the support MUST be bad if i charge $1.5/mo ?

Good web hosting sites have a very detailed FAQs for that. If they don't have that than you tend to email them and ask them. If it's been answered.... most likely they read it and figured it out. If you give them control panels they take care of password issue.

I thought about that in the past. If you sell cheap make sure you have everything on the table. Might take a little at the start but pays off later down the road.

Well after reading all these remarks about 2mhost I must say I totaly agree with all of you. They are horrible with support, and I dont need support for dumb stuff like how to I setup my outlook. I only asked:

1. Why is my website down?
2. Why doesnt my email work?
3. Why does my website load slow?
4. Why does it take 3 hours or more to get a response from you?
5. Why are you posting messages in this forum instead of answering your support calls?

These are the type of questions I had to ask, and to make matters worse they never gave me the time of day or acted like I mattered. So I switched to a different provider one with a Support helpdesk, and a forum for members and support people to post messages. I just feel bad for all the people I refered to him, and I had to call them all back up and say I made a mistake. Thouse 2mhost people are theif's plain and simple.

:angry: I am with you guys 2mhost sucks and sucks bad.

atomoverride = crmbs ?

both like hosts offer forums to support :)

atomoverride why you dont open a new thread just for 2mhost ?
so you can post and post and reply your self and post ,,,,

or buy 2mhostsucks.com and publish your stories there and insult me like you want ?

you know .. i can keep insulting you like you do now ... but is that what the net for ?

why you dont keep threads usefull for others ?

...... yeek ..... i get sick

Exactly atomoverride. Why not just buy 2mhostsucks.com or get a free hosting account at f2s.com, open your forums and start insulting 2mhost over there. You would have all the admin rights over there.

Enough is Enough! If you don't like 2mhost, then shut your mouth and go for another host. I know I am being totally harsh, but I simply can't stop myself from irritation when I receive an e-mail whenever someone posts a reply to this thread. Also, this time I think 2mhost has nothing to do.

If I have been instead of 2mhost, then I would have done the same with you. Sometimes some people don't deserve things.

:uzi: atomoverride

2Mhost.com is a very bad host.

It is not for 2Mhost, nor for Omair, to decide what can be posted on this board. It's a very good idea people don't shut their mouth, because people that are behind sites like 2Mhost steal money from innocent customers. They don't know about giving support, they don't have any technical experience. When you sign up with them you are just being ripped-off. That is what their business model is about.

2Mhost, it is you who has to stop insulting people. Your actions on this board are some very good example of childish play you do with all your customers. Is this the way you threat your customers?

Think twice before signing up with these creeps.

Personally I signed up with Sprint at one time. When I had a problem with the site it took almost three days to resolve, when I called in I spent an hour or more waiting, and then the problem kept recurring and their support people were so stupid. I talked to them from a techie standpoint and they were clueless what I was even saying. So I looked around and found that for my pocket book and peace of mind a smaller company would be better. I am with Hosting matters now - http://www.hostingmatters.com/ - and the tech support via email is fabulous, I have only ever called them one time, but it was easy to get to them, and they are quick and efficient. In the 6 months I have been with them I have had zero problems excepting the ones I created, the site has been up and the emails come through, the data is not lost either. So Sprint at $19.95 a month for 5 MB space with same bandwidth or a small company with room to grow with different packages. Screw Sprint, AT&T, MCI, Verizon and all the other major hosts. BTW the "unlimited" bandwdith crapola is usually a joke if you read the fine print.

Manta
http://www.customcleansf.com/

Originally posted by manta12
Personally I signed up with Sprint at one time. When I had a problem with the site it took almost three days to resolve,

gee I don't know anybody that has a nice thing to say about sprint

Mike

I don't think price matters that much. Does that mean if I double my prices I'll get more customers?:D

While some believe their 9.99 is an excellent value, the pest thinks he's getting ripped off becuase for his 9.99 he's not getting root access, a dedicated tech to him (24x7x368) and room service :D

You have 368 days in your year? I bet it's hard to find calendars :D

Originally posted by Paul-ukhost


You have 368 days in your year? I bet it's hard to find calendars :D

Yea.. man .... you know... you add 3 extra days...

LMAO :D Call it a special year...

Originally posted by Omair Haroon
Exactly atomoverride. Why not just buy 2mhostsucks.com or get a free hosting account at f2s.com, open your forums and start insulting 2mhost over there. You would have all the admin rights over there.

f2s.com's free hosting is long gone.