Any happy Rackshack customers??
There prices are pretty good but what about services and stuff?
coz i m considering to join them :confused:

I'm totally happy.

Sure- you do get a few hiccups while getting a new server sorted, but once you're passed that- its all smooth sailing. I've been with them for one year and four servers.

-Abbas

I'm quite happy with them. Reboots are fast and so far I haven't had any hardware problems (8 servers so far) either.

Just remember it isn't managed server and you shouldn't expect any support at all. They only suggest restores anyway.

:agree:

Very satisfied so far. Haven't had to contact them with anything either.

2 blank linux boxes and installed and configured everything myself. Did those admin stuff the very first time and completely on my own and it worked :cool:

I am a happy customer !! Fast reboots + excellent price. What more could you need from an unmanaged server. :D :D

I am happy

Greetings:

We have 21 servers with 1 of them being at Rackshack.net.

We've been using it as a test bed; and so far everything is as promissed.

Thank you.

For $99.00/mo, it's not bad. Support is a little slow, but seems to be getting better and there are frequent small network problems but no long outages.

I have 54 servers, 33 of them with RackShack. I am happy.

By the way, since mid-April I noticed that RackShack's techs started to address more issues then they are officially supporting. Instead of proposing "server restore" they started to look into the root of the problems! I already had 3 or 4 cases since then. Have anybody else noticed that?

NO Problems so far :)

Personally I like RackShack the support is MUCH better than 6 months ago..

I've been with Rackshack for about 3-4 months now and I'm very happy with them, they provide what they offer which is dedicated servers, unmanaged.

Alan

We're happy. I'm glad to see that they started offering the Compaq servers, it's much needed piece of mind and faster drives (7200RPM).

You'll be happy with RackShack as long as you don't:

1. Request a bunch of IPs for no reason.
2. Forget that the server is unmanged <---- lots of ppl seem to froget that!

So far we have 1 AMD and 2 COMPAQ DL 320s and have plans for more Compaqs as necessary.

yup I have 1 server with them ... looking to buy anther one soon at the rate clients seem to be comming in!

Although people say there support is bad, genrally i think it can be good.

Good luck with your search! I would choose RS!

Thanks for your comments....
i have heard that its a bit hard to get additional ip...is that ture? :(

I'm a very happy RackShack customer. They aren't the host that is going to be "holding your hand" along the way, but their prices are amazing. Overall I'm pretty satisfied, and would reccommend them to anyone that has enough linux expertise to run a server on their own.

From what I've read they're prepared for 3 or 4 extra IPs per customer. Some people obviously go way over that leaving fewer for the rest of us in that subnet. So far we haven't had any problem getting 4 extra for each server as long as we provided a valid reason. (DNS,+ SSL)

Some people are plain greedy with them. :mad:

Truthfully you only need one Extra IP for DNS servers but some people insist on having 2 extra. :rolleyes: Go figure! ;)

If there's available IPs in your subnet, you can get new ones quite easily and quickly (with a valid reason). If there isn't enough available on the subnet, they would have to move you to a new subnet, which would mean you would need change IPs.

I've been with them for a year now (give or take a couple of days) and all I can say is: So far, so good!

Excellent company.

Had a bit of a billing issue, but all resolved okay.

You couldn't get anywhere near the level of their products and services in the UK.

Easynet in the UK still think people are happy to pay them £50gbp per gig.

Very happy with prices and servers...they seem to be improving daily.

Main thing to remember is...you manage the server they don't...so support is your responsibility not Rackshack's.

Originally posted by webbcite
Very happy with prices and servers...they seem to be improving daily.

Main thing to remember is...you manage the server they don't...so support is your responsibility not Rackshack's.

but for people like me that is ok :)

Originally posted by thednt
Easynet in the UK still think people are happy to pay them £50gbp per gig. In the UK the cheapest you can find is probably £2 - £3 a gig. From personal experience, I like www.netconnex.co.uk -- got a server with them in Red Bus in London 2 months ago.

rackshack has good prices
so far so good

only problems ive seen with rackshack is they don't have control over their ips.

there are other big players in the market that also charge you on per IP basis..... some may charge less... to get extra IPs you need to justify you reason...

These will work:
a.) Virtual DNS hostname
b.) SSL hosting
c.) Anonymous FTP

PM if you need additional info

Apollo

Originally posted by apollo
there are other big players in the market that also charge you on per IP basis..... some may charge less... to get extra IPs you need to justify you reason...

These will work:
a.) Virtual DNS hostname
b.) SSL hosting
c.) Anonymous FTP

PM if you need additional info

Apollo

I think he was talking about how some people have had issues with other client's stealing their IP's and causing problems due to that. It doesn't seem to be rare, but it also doesn't appear to be happening that often either. It is a problem, when any client on the same netblock can bind and use (or try and use) your IP(s) to their server.

yes

people can just bind any ip they want
on the subnet anyway

the scary part is they try to get in touch with the person/box who has illegally binded the IP, and if they can't seem to get in touch with him/her.. they close the ticket and tell you to deal with it.

atleast that's what they did with me.

Originally posted by clocker1996
yes

people can just bind any ip they want
on the subnet anyway

the scary part is they try to get in touch with the person/box who has illegally binded the IP, and if they can't seem to get in touch with him/her.. they close the ticket and tell you to deal with it.

atleast that's what they did with me.



clocker1996,

u mean they asked u to deal with the person/box who illegally binded those ips?? like trying to find out the contact details of that person??!!?? :eek:

ya
they told me to do exactly what they did

Go try to get in touch with them and ask them to unbind it.

Who says he has to listen to me? a silly user.

he doesn't have to.

My server at RackShack runs fine, the hardware and software was exactly as avertised, and as far as I know the network uptime has been 100% over the past two weeks. Overall I'm happy and think RackShack provides a great value.

The only real frustration I've had is having trouble tickets closed without an answer. I asked for RDNS entries to be added for my 5 IP's, and 14 days later I'm still waiting for these to be correctly setup. I guess they had a problem with that portion of their DNS system. What was frustrating is that in the first 7 trouble tickets I would ask specific questions and point out that the RDNS entries were not showing up giving specifics of how I had determined they were not working correctly, and they would close the ticket with a single phrase, like "updated" or "working correctly" but they didn't actually test to see if they were working correctly. Finally 2 weeks, 2 long distance phone calls to Texas, and 9 trouble tickets later they are looking into it to see why none of the RDNS entries on my segment of the network are resolving. That's the main area where RackShack needs to improve - their tech support department. But I think they are making progress.

I should add for anyone reading this not familiar with RackShack that because RackShack doesn't delegate authority over IP's, adding RDNS PTR records is 100% up to them. If it was something which I could do on my end, I would not expect them to fix it since these are unmanaged servers. However, since it is entirely in their hands by their choice, I was frustrated by the fact that it took 2 weeks and 9 trouble tickets for the to look into why their entries were not working. I was mostly frustrated that they kept closing trouble tickets without completely reading them or answering the specific numbered questions.

Originally posted by panopticon
I should add for anyone reading this not familiar with RackShack that because RackShack doesn't delegate authority over IP's, adding RDNS PTR records is 100% up to them. If it was something which I could do on my end, I would not expect them to fix it since these are unmanaged servers. However, since it is entirely in their hands by their choice, I was frustrated by the fact that it took 2 weeks and 9 trouble tickets for the to look into why their entries were not working. I was mostly frustrated that they kept closing trouble tickets without completely reading them or answering the specific numbered questions. Ya, I hate when they respond to a trouble ticket without even reading it. Once, I placed a ticket, and stated that I am on PLESK, their tech responded by giving me a link to a ensim's FAQ page and closed the ticket. Closing a ticket by providing a link, is supposably against their company policy, but the tech did do it. He made two mistakes in one ticket. Other times, for a simple problem, they recommended a restore. Don't get me wrong I am not complaining about them, because I love the price, just not the service. If they could offer better support, I think they would become a much better liked company.

Originally posted by iamdave
Ya, I hate when they respond to a trouble ticket without even reading it. Once, I placed a ticket, and stated that I am on PLESK, their tech responded by giving me a link to a ensim's FAQ page and closed the ticket.

LOL!! i'm sorry man, that was just funny as hell reading that

Ive been with them now for 4 months and I must say, when things are going good... well you know the story.

I have found that if you encounter any troubles at all, best save your time and not submit the ticket as their tech support often times comes across as inept and very underqualified.

Took me over a month to figure a work around for the database problem I was having all because the software they had originally installed on the server didnt work in setting up MySQL databases or users.

Also, has anyone else noticed that their Chat System to handle tech support and sales is almost always down... must be because I only TRY to access it during peaks hours. In any case, its usually been a 20/80 shot that I will be able to get in an ask a question.... 20 being the side that I actually succeed.

I've also not had any luck using their chat system. I find chat in general a confusing way to get tech support unless it's one on one. Using their web based chat app, I got disconnected a dozen times and gave up. MIRC worked a little better, but I still got disconnected a couple times and my question was never answered.... much prefer email or trouble ticket or forum support.

I think that the single biggest improvement RackShack could make would be to add more support people and provide better answers to trouble tickets. They should always fully read a trouble ticket, and if specific questions are asked they should be sure to answer or at least address those questions. If it's outside their support, they should say x is outside our support. But currently it seems they just don't see many points of a trouble ticket, or provide such generic answers like "updated" or "re-added" that you have no idea what they did, what they updated, etc.

RackShack also should look into adding paid support for issues outside the boundaries of their normal support. I am sure that this could be profitable for them - charge $50 an hour for tech support and find a group of techs to work for $25 who would work on servers at this hourly rate to do things you just can't do without being there or to ask advice from a pro. I think many customers would gladly pay this for support above and beyond the hardware.

Also I wonder if there is a potential to have "normal" and "emergency" support. Currently it takes 12-24 hours to get a response to a trouble ticket, often having to resubmit as many as 5 trouble tickets to get an answer. Would it work to have "emergency" trouble tickets where you paid somewhere between $10 and $40 to be assured that your ticket would be answered *fully* within an hour? If it couldn't be answered and solved in an hour, you wouldn't pay of course... just an idea. It would be nice to see RackShack find a way to hire more tech's at various levels and be able to spend the time to be sure to read and address every trouble ticket.

I for one would stay away from Rackshack. They support spam and peopel have posted proof here but because they now own the WHT site the post was deleted.

<edit> ack </edit>

Originally posted by venomx
I for one would stay away from Rackshack. They support spam and peopel have posted proof here but because they now own the WHT site the post was deleted.

I think the post was deleted for a few reasons, because rackshack owns the board though.... no. Chicken deleted the thread, not rackshack (to my understanding)... now why is that relavent you ask? Well Chicken may be a moderator, but i highly doubt he's paid to do it. Rackshack may own the board, but they dont own Chicken.

That thread was just plain stupid, it was malicious, irrelavent, incorrect, and the evidence presented was totally inconclusive. If you believe everything you hear on a usenet search or whatnot, you should start telling people about the aliens in those cheezy international papers at the checkout counter, because that must be true also!

Originally posted by venomx
They support spam and peopel have posted proof here but because they now own the WHT site the post was deleted. Please see http://webhostingtalk.com/showthread.php?threadid=48756

I don't think deleting the post had anything to do with RackShack owning WHT. I saw the same behavior from moderators before RS even was on this board, and I hope to see it in future. Without moderators, this board would be a bunch of crap.